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Verizon Wireless Telemarketing Decision

Verizon Wireless will share information about you to other Verizon companies to sell you products!  Its affiliates will get personal information about you to get you to to try new services Verizon Wireless believes you can't live without.

 

Want to make cheap international calls on your T-Mobile or AT&T cell phone? We thought so.

"...the Cubic phone could save 50% to 90% off your per minute international roaming rate."

I don't call London and I don't call France, but I always jump at a deal when I get the chance. Ha ha, that was lame. But according to a recent article written by David Pogue in The New York Times, there now exists "A Cellphone Without Borders." I don't really know what that means. Did cell phones ever have borders? If these theoretical borders were eliminated, wouldn't they charge one flat rate no matter where you called? Because to me that's what "no borders" means. Apparently not to David, but that's a topic for another post.

Cell phones still have borders, but thanks to a new company, Cubic, the price of those borders could come down dramatically. Cubic is attempting to leverage the communciations potential of the Internet to cut the costs of roaming international cell phone calls, much like the way Interent phone companies like Skype, Vonage, and Jajah have reduced the cost of international landline calls (see our Internet phone company comparison and review post). The difference is that the Cubic phone works like any regular cell phone and calls do not need to be initiated or routed through your computer.

For $135 or $219 (Windows Mobile) you can get the Cubic cell phone and MaxRoam SIM card. Depending on where you want to call and your current carrier, the Cubic phone could save 50% to 90% off your per minute international roaming rate. Yeah, pretty good stuff. The Cubic phone works in over 160 countries and, similar to VoIP, you're allowed to pick a local number for your phone. Unlike most VoIP plans, Cubic lets you pick up to 50 local numbers in cities around the world. That means if you have family or friends in Glod, Kazakhstan and you pick a number in Glod, your family and friends pay local rates when they call you. Double good stuff.

But the Cubic phone isn't all good and double good stuff. Calls aren't placed like normal cell phone calls. Well, they're sort of placed like normal calls, until the part where you wait for a call back when you're told that your call is being placed. The Wi-Fi calling option also leaves a bit to be desired. For an extra flat montly fee you can receive ulimited calls from Internet hot spots, or place them for a cent a minute...pretty much turning your cell phone into a VoIP phone. The drawback is that unlike the T-Mobile HotSpots plan, the Cubic phone drops your call if you move out of the hot spot. Basically, asking you to pretend that you are not on a cell phone....which was the whole point of using a cell phone instead of a computer. Last, because the phone essentially does not know what country you are in, you must enter a country code and area code every time you dial out, even if it is a local call.


BUT THE BEST PART IS
....You can buy the Cubic MaxRoam SIM card without purchasing the phone. But, the real question is, did you skim this post for the most important text? Or, are you just attracted to bold caps? Well, either is fine by me, because who can resist bold all caps text? Not me, that's who. The MaxRoam SIM card will work with any GSM phone (only T-Mobile and AT&T in the U.S.). However, the phone must be "unlocked" (see our guide to Unlocking your Cell Phone). What this means is that you can use your normal cell phone when travelling overseas (as long as you have switched out the SIM card) and pay up to 90% less than standard roaming rates. And that's what I call: triple good stuff.

Note (10-2-2007): The MaxRoam SIM card currently costs 30 pounds (yes, English pounds). At the time of publication for the NYTimes article this meant the SIM card would cost $40. Due to the dollar's rapid depreciation in the past couple of days, the SIM card now costs slightly more than $60.

Apple cuts price of iPhone, get your refund or credit (and apology from Steve Jobs)

Apple recently cut the price of the iPhone by $200 so that it will sell better during the holiday season. Steve Jobs apologized for, "disappointing some of you." I guess the "you" would be the iPhone fanatics that paid $600 for their hardware and expected the price to remain prohibitively high for some time. As a show of good faith, Jobs is offering a $100 Apple store credit to anyone that purchased the iPhone at the full retail price of $599. What Jobs isn't saying is that Apple has a pricing policy that allows customers to get a full refund on the difference of any price cuts within 10 calendar days of the purchase date. If you bought the iPhone in the past week at full retail, take advantage of the following policy:

Should Apple reduce its price on any shipped product within 10 calendar days of shipment, you may contact Apple Sales Support at 1-800-676-2775 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Apple within 14 business days of shipment.  

Harassing phone calls from 800-684-8429, HSBC Bank, aka Orchard Bank

Have you been receiving debt collection phone calls and messages from 800-684-8429? If so, you are not alone. A UCAN member recently filed a complaint regarding incessant phone calls and messages she had received about someone else's debt from the number 800-684-8429. The calls appear to be made on behalf of HSBC Bank, or Orchard Bank, a banking and credit provider. Under the Fair Debt Collection Practices Act, debt collectors must honor any request to cease telephone communication and contact you only in writing.

Internet phone company comparison and review: What can Ashton Kutcher get you?

Remember when Al Gore flicked the Internet on and we were all promised free phone service within 6 months? What happened to that? Politicians, I tell ya...when are we going to learn? Fortunately, there are people looking to make good on the promise to rob traditional landline customers form the Baby Bells by exploiting the Interent in order to offer free local and long distance phone service to deprived consumers across the country. Deprived...seriously. While the Baby Bells might argue against the term "deprived," UCAN begs to differ. The amount of competion in the local/long-distance marketplace is laughable. The Bells were broken up because of monopoly-type conditions, but mergers and acquisitions have steadily consolidated market power back into the hands of a select few. A new wave of Internet-exploiting phone companies could help change all that. Some you've heard of, like Skype, others are still beta testing (Ooma). Read more.

Unlock your iPhone legally under the DMCA and switch to T-Mobile or another GSM wireless network

(you can also see my local news interview on Iphone hacks, open networks, and cancelling your cell phone contract. Please share your thoughts on cracking the Iphone.)

The days of soldering parts together to unlock your iPhone are over.... unless you just enjoy soldering, and in that case, as you were. For everyone else, put your soldering guns away. Today, a San Francisco-based group is claiming to have developed software that will allow users to "unlock" their AT&T iPhones so they can be used on other networks. In the US, the only other GSM carrier is T-Mobile, but that gives you one more choice than you had before.

Perhaps the most important point to make is that there is a strong argument that using the software to unlock your iPhone is legal, as long as it is for personal use. Basic American copyright law protects the software code, or firmware that runs the Iphone and locks it to AT&T's network. Additional protections exist from the always controversial Digital Millenium Copyright Act (let's just say that if a laws appeared on celebrity gossip sites, the DMCA would be front and center most days). The DMCA offers additional protection to rights holders by restricting users of copyrighted material from circumventing technological protection measures intended to restrict access to the copyrighted material. This includes accessing content even for legitimate, fair uses of content. However, in November of 2006, the Copyright Office approved 6 exceptions to the DMCA "anti-circumvention" restrictions.

While there is nuance to discuss, and attorneys will appear on both sides, one of these exceptions clearly included provisioins allowing consumers to unlock their cellphones "for the sole purpose of lawfully connecting to a wireless telephone communication network."

"For the sole purpose" is the key phrase here. It indicates that you, for your personal need to use your iphone on a communication network other than AT&T's, can circumvent protections AT&T has embedded into its phone. On the other hand, you will not likely see a bunch of unlocked phones on Ebay in a few days, since circumventing technological protection measures in order to make them available for sale would not be viewed as for the "sole purpose of lawfully connecting..."

That said, there is a key grey area that will likely decide the future of unlocking your iphone. This is the concept of whether it is legal to distribute, for free, the code that allows users to unlock there phones. There will be a great deal of disagreement on this subject, but a good argument from attorney Bart Showalter suggests that if the software is narrowly focused on busting the network lock, it would likely fit into the anti-circumvention exception to the DMCA. In other words, if the Copyright Office granted users the right to unlock their cell phone for certain reasons, it would be an illogical contradiction to then say that distributing the means (software code) to exercise those rights is illegal. At the very least there is a basic argument to be made(though some IP lawyers will scream secondary liability a la DeCSS) that anyone distributing this is certainly not directly circumventing Iphone firmware, and is simply making available software that allows users to do something that the Copyright explicitly permitted.

Either way, the unlocking of the Iphone is proof positive that consumers demand networks that allow them to use the technology and software of their choice.

Check out these links as well

Shopping for wireless service: World's Greatest Consumer takes a cell phone safari

They don't call me the "world's greatest consumer" for nothing. Well, perhaps they do. But that's an entirely different story and only tangentially related to my decision to take a personal plunge into buying a new wireless phone and service. On July 23rd, I took four hours one evening to take a safari into the wilds of the cellular jungle. While this is a purely anecdotal account of my shopping experience of that night, I share it in the hopes that it will be helpful for those of you currently shopping for wireless service.


Preparation for the Virtual Safari

My guide for this safari was UCAN's handy-dandy free Mobile Phone Fact Checker. It gave me the ammo I needed to protect myself against confusing and misleading wireless companies.

I made a concerted decision to make the safari a virtual one, so I set up camp in front of my computer and did all of my shopping on-line. I didn't want to risk dealing with the mall "kiosk" salespeople who make used car salespeople look honest, by comparison. And in my personal crusade to save gasoline, I didn't want to consuming unnecessary carbon driving around to various storefronts around San Diego.

My objective: to buy a "family plan" service for two people and to purchase two new phones. One of the phones had to be a Windows Mobile OS smart phone and the other needed to be one of those "cheapo" free phones. My budget for the Smart Phone - not to exceed $300. As for the phone service: I needed a two-phone plan for 700-1000 minutes per month and one of the phones had to have an unlimited data service that would allow me to access the Internet and e-mail via the smart phone.

At 6pm on that evening of July 23rd, I made a list of the four national carriers that serve San Diego: Cingular, Verizon, Sprint, and T-Mobile.

I created a small matrix below used to fill in the data that I got from each of the companies' web sites. See chart and read more.

iPhone does not include girlfriend...yet

To be honest, I've never seen an iPhone and I've only talked to three people that have seen other people with iPhones. But the people that I have seen with an iPhone went up a minimum of 10 cool points in my book. I think I would pass out if I saw an actual iPhone. Personally, I'm waiting until the 2nd generation model is released. Early rumors indicate standard packaging will include one supermodel girlfriend (or boyfriend). At least that's what some guy in my apartment complex says, and he predicted the touch screen keyboard over two years ago.

Tech blogger Rob Rankin is also passing on the first gen iPhone (I think its mostly because the girlfriend rumor) and he has a review here. Did you know the iPhone can't take video? My phone can't either, but come on, we're talking about iPhone. He also points out a number of other issues such as poor call quality and lack of PC compatibility. If you are interested in buying an iPhone, or if you are like me, and want to feel better about not having one, check out his column.

This one is just for those of you who are serious about an iPhone...Teletruth.com has an excellent evaluation of the iPhone /AT&T contract. Not only does the iPhone contract lock you in at maximum, or near maximum rates, but there are a number of limitations (or,gotchas) not included in other plans.

Sprint-Nextel Terminating Customer Contracts Because They Call Customer Service Too Much

News stories blogs (such as the ones at CNET and the Consumerist), and numerous postings across the Internet, reveal that Sprint-Nextel is terminating customer service contracts because they don't want customers who call constantly to dispute bills or ask questions. You know it is a sad day for competition when a wireless carrier would rather terminate a contract than deal with someone who calls customer service. Isn't Sprint-Nextel one of the companies competing for a share of the market?

 

In the company's termination letter it sets the customer's account balance to $0, and will not charge the Early Termination Fee that is almost always charged if customers try to end service before the contract date is up (see our How to Cancel your Cell Phone Contract guide for more info). In addition, the carrier will allow customers to port their phone numbers to another carrier if they do so within one month of receiving a termination letter.

Most letters were sent out June 29; giving customers until July 30 to port their numbers. There's NO mention in the letter what you should do with the expensive phone you purchased that only works on the Sprint or Nextel network and NO offer to cover the difference between the time left on your contract and the new two-year contract for which you would most likely need to sign up. Remember, you are also free to go on a prepaid plan where you pay as you go and not be under a contract.

You are NOT entitled to receive this free pass to drop the carrier unless you received a letter telling you the company no longer wants to provide service to you. If you are unhappy with the service and have not received the letter, you will be charged the full Early Termination Fee. However, if you are unhappy with the company, it sounds like all you need to do is keep calling customer service and the company will ask you to leave.

If wireless companies would just eliminate the Early Termination Fee, customers who feel their needs are not being met would just terminate the service; rendering both the customer and the company with a win-win situation.

So what Sprint-Nextel has left us wondering is:

  • Will Sprint-Nextel prevent these customers from ever using the service again?
  • What happens to the equipment you have purchased that may be unique to this merged carrier?
  • Market competition was supposed to drive down prices and make carriers more customer-friendly. With all of the mergers, is Sprint-Nextel's action an indication of what we will see with AT&T, T-Mobile and Verizon Wireless?
  • What will happen to all of the minutes you have left on your Sprint-Nextel contract?
  • Is there a possibility you could be blacklisted from the other major carriers?

Will this action dissuade you from ever calling customer service to dispute billing problems?

Let us know how you feel about Sprint-Nextel terminating customer contracts and especially those of you who received the letters. The public will want to know the answers to the questions we posed and reading your personal stories related to this most unusual action.

Also, don't forget to check out our resources on Canceling your Cell Phone Contract.

 

Amp'd Mobile Files for Bankruptcy

Amp'd Mobile has deep financial problems and filed for Chapter 11 BK protection in June 2007. The word is that the company hasn't been able to collect on bills owed by about one-half of its small customer base. Only the major carriers like Sprint-Nextel, AT&T and Verizon Wireless have their own networks. The 38-40 small U.S. companies like Amp'd lease networks. Amp'd leases Verizon Wirless' networks and caters primarily to teens and young adults using data content.

Potential subscribers might be better off looking for service elsewhere and current subscribers are enouraged to email or write the company to find out if and when Amp'd will be out of business. News reports indicated that Verizon Wireless did not cut the company off yet. With an unknown future, it's best to err on the side of caution.



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