Thanks for visiting UCAN.org! For over 25 years, UCAN has been protecting, educating, and advocating for consumers through a small staff of dedicated consumer advocates. Our services are available because of grassroots donations from people like you. Please help us continue our work with a donation of any amount on our secure donation page.
UCAN.org complete RSS FeedSDG&E's PV Project: The Promise and the Peril
It took two years, but the PUC finally adopted a utility-based solar power project in San Diego. It borders upon insanity that the one city in the United States that is so blessed with sun is not leading the solar PV revolution. We've been out hustled by San Francisco, Santa Monica, Germany, Japan and countless other countries who can only dream to have San Diego's solar bounty.
Money for Electricity: PUC's one-time bill assistance program
With the summer heat in full swing, relief in any sense of the word is welcome. Popsicples, otter pops, ice cream cones, sea breezes, and air conditioning provide respite in sweltering summer days. However, the bill for only one of these cooling concoctions is eligible for the California Public Utility Commission's (PUC) new program. Hint--you won't be seeing Mike Peevey driving an ice cream truck around town.
UCAN: One phone call can create systemic change
Through your complaints and phone calls to UCAN, your stories create systemic change. Watch this video to learn more about the people who work at UCAN and their unyielding dedication to consumer justice.
Special Thanks to Meskerem K. Abera, Charles Bartlett, Elliot Becker, Serafeim P. Masouredis, Eric Taylor for sharing their stories with UCAN.
This video was produced by the New Media Rights Studio, a service of UCAN's affiliate New Media Rights.
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SDG&E proposal to charge electric rates for different times of the day: The devil lurks in the details
SDG&E wants to start charging you more money for the electricity you use during peak hours, and reward you with lower rates for shifting your electricity use to off-peak hours ... but the devil is in the DETAILS.
SDG&E to deploy "cut and run" strategy for fires: They cut your power and you run for your life
If it gets too windy in the back country SDG&E is going to violate its prime directive by cutting the supply of electricity to homes, fire stations, traffic lights, schools, and hospitals. It is doing this to protect itself instead of the customers it is supposed to serve. MORE.
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File a Consumer Complaint with UCAN!
Need help resolving a dispute with a company? There are two ways you can get individualized help with your dispute from the Fraud Squad: (1) using our Online Complaint Forms, and (2) calling the Fraud Squad Hotline at (619) 696-6966.
John Mattes is an embedded reporter for the New Media Rights Community Journalism Project investigating UCAN issues.
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John Mattes investigates Best Windows and Doors Inc. day in court to see how the court follows through on consumer complaints.
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General Rate Case - 2011
SDG&E has submitted its Notice of Intent to File a General Rate Case Application. SDG&E requests that the CPUC authorize a combined $1.851 billion in rates. An unprecendent 7% increase compared to currently effective rates. The filing with the Public Utilities Commission explains why. In the midst of the greatest economic recession in almost a century, SDG&E has requested the largest rate hike in its history. And it wants it to last for four years. For more details, read on.
SDG&E Rate Increase - 2006
December 8th, 2006 was not a good day for San Diego. On that day, San Diego Gas & Electric asked state regulators for permission to raise base rates for electricity and natural gas customers by some $250 million annually for the years 2008 through 2013. You don't need a calculator to realize that adds up to a chilly $1.5 BILLION over those six years. Listen to Michael Shames explain UCAN's position on SDG&E's rate request.
Sunrise Powerlink
Visit our page dedicated to the Sunrise Powerlink Transmission Project. You will find news, data, legal hearings and testimony, open-letters from UCAN's executive director, and just about everything else you might want to know regarding this important proposal. Or, listen to Michael Shames explain UCAN's opposition to Sunrise in this UCAN.org podcast.
AT&T International Wireless Roaming Overcharges and Cramming
AT&T's practice of enabling international roaming without customer notification violates the CA Public Utilities Code, which is intended to protect consumers from "cramming" of unauthorized charges. AT&T customers are also being charged for calls that were never placed. UCAN asserts that these customers never sought nor authorized international roaming as a service provided in connection with their cellular phone service.
California Lifeline/Universal Lifeline Telephone Service
California Lifeline, formerly known as Universal Lifeline Telephone Service (ULTS), provides discounted basic residential (landline) telephone service to low-income households.
Like what you see? Go ahead and show your support! UCAN is a truly independent non-profit watchdog organization, dependent on grassroots donations like yours!
Utility Consumers' Action Network - (619) 696-6966
Terms and Conditions
UCAN.org is made available by the Utility Consumers' Action Network to assist you in becoming what you always knew you could be: a consumer ROCK STAR! We take no corporate money, and are beholden only to you, the consumer. As such, the site is here for educational, advocacy, and empowerment purposes, as well to to give you general information and a general understanding of the law. Just remember this site is NOT here to provide specific legal advice. By using this web site you of course understand that there is no attorney-client relationship between you and the Web Site publisher, UCAN. The Web Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
That said, get to digging on the site, inform yourself, speak your mind, and earn Watchdog Bones! This is YOUR site, and we mean it. So comment on any of the content, discuss the latest issues in the forums, file a complaint on a company with the Fraud Squad, and generally cut loose.
See our Terms of Use, Privacy, and Copyright complaint policies as well as our Content Reuse Policy, Some Rights Reserved. Remember, if you have any questions about copyright law or need legal information regarding intellectual property, the internet, or new technologies, visit our affiliate New Media Rights at www.newmediarights.org. If you are in the San Diego region, you can also can apply to use New Media Rights' multimedia studio and equipment for free.
