Contribute to the water project here!
If you want 100% of your donation to go to UCAN's Water Project, then CLICK HERE!
Pat Zaharopoulos, Esq. and Murtaza H. Baxamusa named to UCAN's Board of Directors
UCAN has named Pat Zaharopoulos, Esq. and Dr. Murtaza H. Baxamusa to its Board of Directors. Details.
Send Us Your Water Customer Service Complaints!
In dealing with the San Diego Water Department’s Customer Service Representatives, have you been the victim of one of the following:
Water Bill Self Help Directory
Did your water bill double or triple for no apparent reason? Are you suspicious that the City isn’t reading your meter? Want to know why your water bill remains the same even when you go on vacation? Read our Water Bill Self Help Directory to learn about your water bill and how to keep it as low as possible.
Keep an eye out for double water bills
Don't be alarmed if you see a high number on your water bill this month. Due to an "internal error" inside the water department, some July bills were not sent out as scheduled. This was about the time they switched to the new billing system so I'm assuming they experienced some glitches.
The Water Department doesn't want to talk to you
There's no worse feeling than having a person hang up on you. Except, of course, having an automated message saying you can't talk to a person and then hanging up on you. And that's what you'll get if you call the City of San Diego water department.
Water Pricing Forum on Oct. 6th
UCAN, Surfrider, Coastkeeper, and other environmental organizations have joined up to provide the public with an informative forum on water pricing. The event takes place at 2508 Historic Decatur Rd. Suite 200 at 6:30pm on Oct. 6th.
How To Read Your City of San Diego Water Bill - Why is my bill so high?
With the most current round of UCAN's inserts in the City of San Diego water bills, our phones have been lighting up like the Christmas tree at Rockefeller Center. One thing we've noticed is that many people do not know how to read their water bill. The callers can definitely see how expensive their water bill is each month, but they don't know what each line item represents. We can help break though all the confusion, but we have to warn you that you can't unsee the horrors that are the Four Horsemen of the Water Bill.
How to make sure your new sewer service charge is correct
You've probably already noticed that the format of your water bill has changed, but don't be suprised to see a few of the numbers change as well. July 1 is the date that your new annualized sewer service charge comes into effect. If you're suspicious about the figure on your bill, you can use this rough guide to verify that your charge is correct.
Like what you see? Go ahead and show your support! UCAN is a truly independent non-profit watchdog organization, dependent on grassroots donations like yours!
Utility Consumers' Action Network - (619) 696-6966
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UCAN.org is made available by the Utility Consumers' Action Network to assist you in becoming what you always knew you could be: a consumer ROCK STAR! We take no corporate money, and are beholden only to you, the consumer. As such, the site is here for educational, advocacy, and empowerment purposes, as well to to give you general information and a general understanding of the law. Just remember this site is NOT here to provide specific legal advice. By using this web site you of course understand that there is no attorney-client relationship between you and the Web Site publisher, UCAN. The Web Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
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