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Send us your San Diego Water Department Customer Service complaints!
In dealing with the San Diego Water Department’s Customer Service Representatives, have you been the victim of one of the following:
Cash for Clunkers: Are you ready for a rebate?
California is allocating $35.2 million in federal stimulus funds
UCAN to launch investigation of subsidized water rates
According to Rob Davis, an investigative reporter with the Voice of San Diego, golf courses and 475 other businesses are getting water at a 78% discount because the City of San Diego is selling reclaimed water at a loss. LEARN MORE.
L.A. finds water conservation irrigation schedule led to record number of water main ruptures
Los Angeles Times reporting that watering lawns led to water main breaks
Water Submetering: Promoting San Diego Conservation or Water Department Revenue?
Submetering isn't a way for the city to raise revenue by making all the Navy submarines pay for parking. The logistics would be a nightmare--can you imagine a captain searching his pockets for change and then sending a scuba diver out to feed the meter? No, in this case, submeters refer to a water meter in a residence. This week, the San Diego City Council passed an ordinance requiring water submeters in multi-dwelling units. Is this a good thing or a bad thing? Check it out after the jump.
The Winter Monitoring Period - Calculating Your San Diego Sewer Service Charge
Shhh. Do you see it? Over there? It's hiding between December and March. Quiet down! You still don't see it. Crickey! You just scared it away!
Since finding a Water Department billing policy isn't something you'd normally call Steve Irwin or Jeff Corwin to handle, UCAN can help you track down something that's just as clandestine as the poisonous yellow-bellied ratus-hikus snake: the elusive Winter Monitoring Period.
Taming a Monster: Changing the San Diego Water Department's Bid to Goal Program
The Union-Tribune quoted City Councilman Carl DeMaio likening one of the City Water Department's programs to an uncontrollable monster. Hmm. One of those from-the-depths-water-monster things like Frankenfish or the Beast from 20,000 Fathoms? Or just one that may have cost the City $10 million?
John Mattes is an embedded reporter for the New Media Rights Community Journalism Project investigating UCAN issues.
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UCAN's embedded reporter John Mattes investigates a nearly $4 increase on your bill for water each month ! Do something about it!
Grab the protest form from the UCAN website and mail it in to: CITY CLERK, MAIL STATION NO. 2P, CITY ADMINISTRATION BLDG., 202 C STREET, SAN DIEGO, CA 92101
Water Bill issues? The Fraud Squad can help!
File a Consumer Complaint with UCAN!
Need help resolving a dispute with a company? There are two ways you can get individualized help with your dispute from the Fraud Squad: (1) using our Online Complaint Forms, and (2) calling the Fraud Squad Hotline at (619) 696-6966.
Water Rate Increase 2007
The City of San Diego is committed to increasing water and sewer rates for the 2008 fiscal year. The current proposal leaves many questions to be answered regarding rate structure and the disproportionate increase of rates for some customer classes, while others receive reductions.
Sewer Refund Settlement 2006
After over two years of litigation, the City and UCAN's Executive Director Michael Shames have agreed to a settlement that would return about $40 million to overcharged residential customers and, perhaps more importantly, allow for the creation of independent oversight of City water and sewer operations. Check out this Issue Center for everything you need to know about the refund!
Like what you see? Go ahead and show your support! UCAN is a truly independent non-profit watchdog organization, dependent on grassroots donations like yours!
Utility Consumers' Action Network - (619) 696-6966
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UCAN.org is made available by the Utility Consumers' Action Network to assist you in becoming what you always knew you could be: a consumer ROCK STAR! We take no corporate money, and are beholden only to you, the consumer. As such, the site is here for educational, advocacy, and empowerment purposes, as well to to give you general information and a general understanding of the law. Just remember this site is NOT here to provide specific legal advice. By using this web site you of course understand that there is no attorney-client relationship between you and the Web Site publisher, UCAN. The Web Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
That said, get to digging on the site, inform yourself, speak your mind, and earn Watchdog Bones! This is YOUR site, and we mean it. So comment on any of the content, discuss the latest issues in the forums, file a complaint on a company with the Fraud Squad, and generally cut loose.
See our Terms of Use, Privacy, and Copyright complaint policies as well as our Content Reuse Policy, Some Rights Reserved. Remember, if you have any questions about copyright law or need legal information regarding intellectual property, the internet, or new technologies, visit our affiliate New Media Rights at www.newmediarights.org. If you are in the San Diego region, you can also can apply to use New Media Rights' multimedia studio and equipment for free.
