UCAN

Need help resolving a dispute with a company? Get individualized help with your dispute from the Fraud Squad by using our Online Complaint Forms. Once you've filled out a complaint, call the Fraud Squad Hotline at (619) 696-6966!

Learn to conserve water, meet the hose whisperer!

Michael Shames makes an appearance on Dr. Phil to tell 75-yr-old Mona Shaw that instead of smashing up a Comcast office with a hammer, she could have found a consumer advocacy group like UCAN to resolve her issue. Watch here or read more about Mona Shaw's struggle with her phone service.

Caroline Winn refuses to back up statements made in a report produced by her department in this entertaining clip from the rate setting hearings. Watch now.

Watch Part 4 of Debra Reed's testimony as the Sempra Utilities CEO shares her sense of entitlement with the world while responding to questions from UCAN Executive Director Michael Shames.

Watch Part 3 of Debra Reed's testimony as the Sempra Utilities CEO shares her sense of entitlement with the world while responding to questions from UCAN Executive Director Michael Shames.

Watch Part 2 of Debra Reed's testimony as the Sempra Utilities CEO shares her sense of entitlement with the world while responding to questions from UCAN Executive Director Michael Shames.

Watch Part 1 of Debra Reed's testimony as the Sempra Utilities CEO shares her sense of entitlement with the world while responding to questions from UCAN Executive Director Michael Shames.

Watch San Diego Mayor Jerry Sanders present, and defend, his sewer and water rate increase proposal. The 27min. video also includes a "public comments" session.

Watch UCAN's Executive Director, Michael Shames, grill SDG&E VP Jim Avery in this excerpt of cross examination concerning energy derived from biomass.

SDG&E wants to increase San Diego utility rates by $1.4 billion over the next six years. UCAN, along with three teams of auditors, have figures that suggest San Diego ratepayers should see a decrease. There is also evidence to suggest SDG&E has been "cooking the books" in addition to gaming the rate-setting process. Watch the UCAN press conference.

Special Agent 00K9, UCAN's most Elite consumer advocate, introduces UCAN, drinks a martini, and slobbers alot. Learn more about UCAN and our expert staff in the About Us section.

This consumer uses the Mobile Phone Plan Checker to weed through wild sales pitches. See our guide to Misleading Advertising in Cellular Phone Sales for other helpful tips.

The fine print on your cell phone contract contains things you'd never expect! Make sure you're not caught off guard by checking out our guide to Reading the Fine Print.

A consumer finds it particularly difficult to deal with her wireless company's poor customer service. Make sure it doesn't happen to you by reading our guide to Dealing with Poor Customer Service.

Michael Shames debates SDG&E and reveals the shocking(pun, get it?) truth on the Sunrise Powerlink. Another EXTREME debate! For more info on UCAN's involvement and criticism of the Powerlink, see our Sunrise Powerlink Issue Center.

SDG&E's proposal to change 700,000 San Diego energy meters gets scrutinized from the consumer's point of view. For an in-depth look at SDG&E's proposal, check out our Advanced Metering Initiative Issue Center.

UCAN's "Guzzler Buster" helps Underdog Michael Shames, aka the "World's Greatest Consumer," fight back against The Big Oil Hog, aka the "bloated oil company taking excessive profits at the expense of consumers." Read our Gas Saving Tips and fight the gouge.

This little piggy went to the gas station and saw his shadow as well as big profits in his future. Don't let piggy get the best of you! Find Cheap Gas now.

Is that a Ninja "cramming" those charges on your phone bill? No, actually it's the phone company and they may be doing it to you. Read our guide to Identify Cramming in Your Phone Bill.

Jerry learns about Internet voice and video communications options from a pulsating red orb, too obvious? Either way, read up on this money-saving technology in our guide to Switching to VoIP.

Jerry finds it tough having to deal with someone else's used phone. Make sure you know your options when Replacing Faulty Equipment