Trial Periods and Returns

Trial periods are the time to put your carrier’s claims to the test. After this time, you will be charged with a hefty cancellation fee. A commonly misrepresented feature in cell phone plans is the coverage area, or strength of signal. If the phone isn’t receiving a good signal in the areas in which you use it most, return it. Customer representatives will tell you to upgrade to a new phone. Don’t buy it. More often than not, customers who upgrade their phone due to poor reception are left with a more expensive phone, an extended plan, and the same bad service. Even worse is the promise of a new signal tower currently under construction. Rarely, if ever, is this statement true when it comes from the mouth of a customer representative. If your reception is bad, it probably isn’t going to get better. Take your phone back as soon as possible. Many sales agents will employ stall tactics. “The manager isn’t in.” “Your phone just needs a new battery, we’ll order one from our warehouse.” Document the first time you request to cancel your service because cancellation is measured from the date of initiation, not completion. Returns will not be accepted unless they include all the original packaging.