General Consumer Complaint Letter

This is a generic letter that can be used for a wide array of consumer complaints.

Name:
Address:
City & State:
Zip:
Daytime Phone:

Date:

Business' Name:
Contact Person:
Address:
City & State:
Zip:

RE: (Acct. Number or Model)__________

Dear (Contact Person):

On (Date), I purchased (or had repaired) a (product name with serial or model number or service performed) at your store. I made this purchase at (location, date, and other important details about the transaction).

Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem you've been having).

Therefore, to resolve the problem, I would appreciate your cooperation in assisting me to (state the specific action you want). Enclosed are copies (NOT ORIGINALS) of my records (receipts, guarantees, warranties, cancelled checks, contracts, model and serial numbers, advertisements and any other appropriate documents).

I look forward to your reply and a resolution to my problem, and will wait (set a time limit--two weeks is good) before seeking third-party assistance to resolve my complaint. Please contact me at the above address or by phone.

Sincerely,

(Your name)

Cc: UCAN's Fraud Squad
3100 Fifth Ave., Suite B
San Diego, CA 92103

Keep copies of your letter and all related documents. Send your letter by certified mail, return receipt requested. Do not send original documents.