Tips #1

Customer service is not always as deplorable as described above. Some things are relatively easy and painless, like making bill payments. However, the same does not hold true when you wish to correct a billing error or anything else that may be the company’s mistake. Here are some tips to keep your customer service experience as trouble-free as possible:

• Learn how to bypass automated systems and speak directly to a human customer service representative by following the instructions at this website: gethuman

• Document everything when you call customer service. This may seem a bit unnecessary, but it could save you a lot of hassle. Note the date and time, the names of the representatives you speak with, and their employee identification numbers. If possible, record the call. Be sure to check your state’s regulations on recording phone conversations because you may have to ask the representative’s permission (California requires two party consent). If you can’t record the call, at least take notes.