The UCAN Fraud Squad will take action on behalf of consumers with telecommunications complaints. They also offer valuable tools for consumers.
UCAN Fraud Squad
3100 Fifth Ave., Ste. B
San Diego, CA 92103
Phone: 619/881-UCAN (8226)
Web Form
Complaint Form -Sit back and let the Fraud Squad resolve your complaint
Mobile Phone Plan Checker -Bring this when you purchase a new phone to guarantee your provider delivers service as promised
Your state's public utilities commission may also oversee wireless providers and enable you to submit complaints. To find the contact information for your state's utilities commission, consult The Consumer Action Handbook, available free from the Federal Consumer Information Center by phone at (888) 878-3256, and on the Internet at http://www.consumeraction.gov/utility.shtml . The California Public Utilities Commission consumer complaint number is (800) 649-7570. It provides an online complaint form at www.cpuc.ca.gov .
You can also submit complaints to the following websites
Rip-Off Report -One of the best complaint sites on the Net
Consumer Affairs -A private website that gathers consumer complaints
Complaints.com -A decent complaint site
Consumer Xchange -Consumer must pay for complaint resolution services
The Squeaky Wheel -Allows consumers to create their own complaint page
Better Business Bureau -Highly edited and based on companies' voluntary membership
Cell plan comparison websites
ABtolls - Perhaps the best telecom comparison site on the Internet
SaveOnPhone - Decent listing of rates for all types of phone service
BillBusters -Good rate comparison site
If you are the victim of misleading advertising or misrepresentation, you can file a complaint with the Federal Communications Commission or Federal Trade Commission.
Federal Communications Commission (FCC)
Consumer and Governmental Affairs Bureau, Consumer Complaints
445 12th Street, S.W.
Washington, D.C. 20554
Phone: (888) 225-5322
E-mail: fccinfo@fcc.gov
Web: www.fcc.gov/cgb/complaints.html
Federal Trade Commission (FTC)
Consumer Response Center
600 Pennsylvania Avenue, N.W.
Washington, D.C. 20580
Phone: 1-877-FTC-HELP (382-4357)
Web: http://www.ftc.gov/complaint
Division of Advertising Practices
Division of Marketing Practices