Sprint has become a scam if you ask me I had a phone for 4+ years I added a family plan and had it 2 years out of the 4 + years I needed to add a phone for my father and I asked more than once if I add a phone am I going to have a termination fee for each phone ( every time I was no) I wish I could have recorded those converstation. I had nothing but problems after I added that phone mysterious charges they couldn't even explain them. Then if I was lucky and got someone who spoke english oh I'll fix that so you won't have it pay it. It will show up on your account as a credit bull crap after 4 months of that crap I turned all of the phones off I cut my losses. It was a lot of money but it was worth it. I would not recommend Sprint/Nextel to anyone. Not only are they keeping their company if business by ripping off consumers and getting away with it but most of the time you don't have a good signal!! Well I know I will never see that money again but it saved me being aggravated for the next yearl and a half. And I would not recommend them to anyone. Anyone who ask me about Sprint/Nextel I tell them if you want crappy service and to get ripped off then use them. I have had service with Cingular, Metro PCS and AT & T I would use any of them over Sprint/Nextel. I hope this prevents anyone else from going throught the hell of being one of their customers!!

I want in too
On July 30th, 2008 A.E. (not verified) says:

Same here, they added a $75 data usage fee that was supposed to be included in my Blackberry plan and they told me I was using data BEFORE I was switched to Blackberry so it's a valid charge. WTF??I've had a regular Sprint plan for 6 DAMN years, and ONLY started using data when I went into the Sprint store with my new Blackberry to activate it. So if I wasn't on the Blackberry plan, it was THEIR damn fault, and the idiots in customer service said there was a block on my account and I couldn't get a refund! I want in on this suit!

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That was fast!
On July 31st, 2008 A.E. (not verified) says:

So, like I stated yesterday in my post, I contacted Sprint customer service via email through their website, and look what I found in my Yahoo inbox a few hours later... Try it out guys..I'm sure I'll be back on this site next Month with some other bogus charges

Dear (deleted),

Thank you for contacting Sprint. I understand your concern about the
data charges.

As the account had incurred a data charge of $75.00, this data charge
was prior to the activation of the Blackberry Plan. As the blackberry
Plan was made active as of April 28, 2008, so the charges was prior to
it.

But considering your long-term association with Sprint, I am applying a
credit of $75.00 on the account which will reflect on the next invoice.
You can view online after 4 hrs.

The account has a total balance of $577.25 including a past due balance
of $406.44. The due date for the payment is August 15, 2008 but the
services may be interrupted after August 13, 2008 due to non payment of
the bill. So to be on a safer side and to enjoy the uninterrupted
services of Sprint, please make a payment of $577.25.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Franco L
Sprint

Confirmation - Update to Your Sprint Account is Complete

Dear (deleted),

Sprint has completed a modification(s) to your account. Please review this confirmation carefully to ensure
the changes were made just as you asked:

Confirmation no.: 94(deleted) Rep Id: (deleted) Date/Time: Jul 31, 2008 04:56 am(CST)
Modification(s): On 07/31/2008, an adjustment in the amount of $75.00 was made to your account

Have a question or concern?
We're here to assist you - simply use one of these methods to contact Sprint Customer Care:
. Email: Visit Sprint.com and click on Contact Us; select Email from the customer service column
. Chat: Visit Sprint.com and click on Contact Us; select Got questions? Click to chat option
. Phone: Press *2 from your Sprint handset

You are a valued Sprint customer - We appreciate your business!

My Original email:

Original Question: billing
Question:
In my April 2008 bill you added a $75 data usage fee that was supposed
to be included in my Blackberry plan and Customer Service told me I was
using data BEFORE I was switched to Blackberry so it's a valid charge.
WTF??I've had a regular Sprint plan for 6 DAMN years, and ONLY started
using data when I went into the Sprint store with my new Blackberry to
activate it. So if I wasn't on the Blackberry plan, it was YOUR damn
fault, and the idiots in customer service said there was a block on my
account and I couldn't get a refund! He said it was probably because my
bill was behind...well, YEAH I'm not going to pay my bill til the
billing is correct, I had you for FIVE years before without paying a
single bill late, and only stopped paying on time when you screwed my
account up.That is RIDICULOUS. I have had to call you guys EVERY SINGLE
MONTH for over a year because you can't get my damn bills straight. This
is RIDICULOUS. That data charge is NOT a valid fee, who in their right
mind would set up their billing in that way?? Quit being greedy
slimeballs, do the right thing and take that charge off my account. I
have already researched you on the web, and this is a farely common
practice

Well, I just had Sprint credit off some charges and cancel the account I have had with them since they came into San Diego County -- it was one of the original Pioneer Plan accounts. the deal, then, was No monthly fees, basically no charges unless the phone was used, then 35 cents per minute excluding the 1st minute of an inbound call. And, there was a lifetime equipment guarantee (I am on my 3rd phone with them). Apparently, a few momths ago they started charging a 75 cents per month "administrative fee" and because of that the account draws taxes. My "free" emergency phone went to $.96 per month -- not a lot of money, but not in agreement with the original contract.

I spoke with a customer service person who said to go to the website www.donotbillme.com and they would cancel the billings -- of course, that website doesn't exist. then another rep reversed my charges and yet another cancelled the account for me.

And Sprint wonders why they're losing money?

Sprint has four new phones that are direct connect capable. Do not upgrade it will be a nightmare. I am a nextel customer for several years and never had a problem, I upgradd to one of these phones the samsung z400. What a nightmare, first these phones are sprint and nextel direct connect. I had several problems with this phone in particular with the direct connect that would work one day and not the next. I spent countless hours on the phone only to find out I was being charged extra for services such as direct connect as well as others. I had direct connect on my nextel phone and never paid extra. Who in their right mind would agree to upgrade to a new phone and pay extra charges. The sales department does not mention any of this while selling the phone. FRAUD FRAUD FRAUD. The phone is really nice but does not work with the direct connect and it keeps restarting itself. I am going to write a letter to the FCC and I am returning the phone and awaiting my contract end date and good bye sprint.

SPRINT!!!SPRINT!!!!!is there a way to be part of this suit!!!!!!!!!!Where does a person start when their discussing a sprint bill. From day one my bill has been over charging me....so each and every month I have had to spend hours with customer service going line by line to correct the bad charges. So now they have lock my account so I can't have it corrected by customer service and also Move my contract finishing date from September to February next year.IN WANT IN ON THE SUIT!!!!!!!!!!!!!!!!HELP ME

My 2 year nightmare contract with sprint is finally almost over!
Looking back, I wish I would have paid the early termination fee a long time ago. This would have saved me $2600 in false overcharges.
If I had the time and money I would definately investigate and sue Sprint for fraud. These nazis are crushing us little people! Somewhere, the creeps in charge are laughing that they can scam so many people and get away with it. I'm switching to Cricket. And I predict that Sprint will not last long if this abuse continues.
Be forewarned, if you are in a contract with Sprint, and are not happy with your sevice, GET OUT! It may cost to end your contract...but in the long run it will save your wallet and peace of mind.
Pass this warning on to any of your loved ones who may be lured into their scam.

I have had service with sprint for over two years know and it has been a nightmare since the first bill. I want to know how to sue them. I have been told so many different lies. From we will credit your account, to your service was interuppted because your past due amount of .23. One person will tell you one lie and when they fall through, here comes another person telling you someething else. two days ago my bill was 230.00, I was fighting that know I have just been told my bill is 798.58. Are you kidding me. I dropped the phone!! i could not understand anything the lady on the other end was saying. I really don't think understood what she was saying for that matter. How do I file a law suit against this company. I am sorry for everyone else going through this too, but i am glad to know that I am not alone. We have to do something.....

I have been fighting with sprint for over billing. They offer me all kinds of credits and such but then find a way to mischarge me again and again. I have even had a Sprint PCS customer service rep say to me "why are you still with us, I would'nt be". Beleive it or not I have stuck witg them for more than ten years and have multiple lines. I have ha it with them... How can I join this class action?

My mobile provider charges me calls that I haven't made. My family members never use my phone and the numbers are from another country.

Let me just start by saying that since i began my hopeless journey in December of '07, I have paid over $700 in phone bills when I signed up for a $39.99 a month. I have been charged $75 a month for 5 months straight for "casual internet usage" and have not recieved a bill.........EVER! I just want to know when Sprint is "find my records" and either refund me or credit my account for the charges. Even after 6 different phone calls to customer service and requesting a copy of my bill be sent to me every month, there is no record of any calls or that I wanted my bill mailed to me. The list of billing issues goes on for miles to say the least, my questions seem to be of no concern to Sprint, so who can I talk to that will help me do something to get my money, that I work my tail off for making a whopping $18,000 a year!(Yeah, I'm a high roller!), back.

Yesterday my father called me on my cell phone to tell me he was having a heartattack, I immediately hung up with him and dialed 911 to no avail. I received a recording saying that I needed to dial an area code first! I did that twice and received the same message. I then called the hospital that I work at and had them call 911. I am livid with sprint, this is not the first time I have had a problem with their service.
I can be 5 miles away from my home and be charged roaming fees. I had included in my package deal no long distance charges. I called and complained to some one that could not speak english to discuss why I was on roaming 5 miles from my house. When I asked to speak with someone who could speak english and understand what I was trying to say, he hung up on me! Sprint has the worst customer service that I have ever experienced in my life, they are rude, if you can get someone that can speak english they will tell you whatever you want to hear, they will lie to you telling you they will take care of the matter. This company needs be held accountable, we as consumers are held accountable for paying our bills, now they need to be accountable for their service!

I've spent several HOURS on the phone with Sprint Reps and it's been awful how they just do their thing on you:albeit COURTEOUSLY(lol). Located in the Philipines, they get to a point, put you an hold for a long time, come back and give you oppisite of what you wanted:COURTEOUSLY(lol)...Sprint you should be ashamed of how you handle business.......You are headed for a class action lawsuit!

I hope a class action lawsuit will be filed against SPRINT. I can't understand how they get away with treating customers the way they do. I called to cancel my service on DEC. 18, 2007, which is when my contract ran out. I am still fighting them to cancl. I have spoken to at least a dozen different Sprint employees from all over the place (I think some of them live in caves underground!). They all promise me they will take care of it but of course nothing is done. I ask for their name and employee number everytime. Then when I call back and ask for the employee I previously dealt with they tell me that person does not exist. My bill is now up to $2863.00. The last call I made was on April 24, 2008. I spoke to Fernando FAC6247(he barely speaks English) who promised this issue would be taken care of. Sure!! I've heard that many times before. I am sure there are people who got so tired of the scam, they just gave up. This is a crime - they are falsifying reports to the credit bureaus.

If there are people out there who have or are experiencing the same thing, maybe we can get a lawsuit going. There must be a law practice willing to take this on.

I am basically trying to find a solution to continuous overbilling by Nextel now that it has meshed with Sprint, but I am not a California resident.

For the past six plus months, every time I see a bill I have to call Sprint because something is wrong. When it was just Nextel, I did not have these issues.

To explain:
There are two phone lines but one is in hiatus as the owner is overseas at OSAN AFB.
During the month of December, they came home for less than a month, since than I have been overbilled (for the millionth time) for services. I have explained to every individual within the company the situation, and many of them dont bother to try to placate the situation they just outright LIE.

Can you please direct me to a local service that helps to sort this out as your company does, but for Florida residents?

The fact that (at least) CSW = Funmobile (also CA suit running!) is known? The background of the danish person behind the company is known? Sorry, I'm a foreigner (German) - but if we could share information, let me know.

see:
http://www.the-scream.co.uk/forums/t26611.html?

kind regards
K.L., Germany

My son had lost his cell phone and when we finally found it there had been over 20 text message "jokes" sent to his phone at 3am. I have tried calling the number to this CSW but it is not a valid number. My only recourse I think is to cancel my TEN YEAR OLD's phone that he only uses when he goes to his dad's for visitation! Unbelievable that a company can do this with no recourse! I am so angry right now!

I disagree with some of the things Sprint CSR's tell me. When I have a dispute over an obviously ridiculous charge, I am placated & lied to explaining that I will be contacted expediently to resolve my issue. Then nothing happens but a text or voice message directing me to pay all charges or lose service. I then contact Sprint again and explain what has happened and give my dispute number. I am put on hold for a VERY long time so that the rep can confer with a supervisor who never gets on the phone. Again I am told that they will handle this issue and that they are sorry for the mis-handling of this issue. Keep in mind, I have not insisted that they dismiss all charges instantly, but only investigate this dispute and contact me in an appropriate amount of time. This never happens. Again I either get a text or voice message about loss or interruption of service unless I pay up. Then I call again, Again I am assured that the problem will be resolved without interruption until dispute resolution is reached. Then I cannot make outgoing calls, all my calls are re-directed to bill payment at Sprint.

In addition to calling 1-877-225-1198, you may want to follow-up with something in writing:

ADDRESS EMAIL: copyright [at] ringtonetimes [dot] com
CSW Copyright Management
CSW
Suite 508, 5/F
Wing On House,
71 Des Voeux Road Central

I just found the same charge on my Verizon account. Total scam--this occured when I was arranging for active sync; something popped up on my screen offering a free program for backing up my treo. I clicked on it & then these stupid jokes (at 9.95 a mo) started showing up on my txt messages.

I have called verizon to complain--they blocked it, but like sprint, they should not have allowed this to happen.

THE NUMBER TO CALL TO CANCEL THESE SUBSCRIPTIONS IS 877-225-1198.

I have been trying to track down mysterious charges on my Sprint bill for several months for "CSW alert" and have been told "this is a third party charge and someone must have subscribed to this. We don't know who this is." Obviously, a lie. Please notify me of any class action complaints against Sprint and/or Cellular Services Worldwide. I finally tracked it down, mostly because of a huge volume of complaints from other cellular users caught in the same scam. CSW should be put out of business and Sprint punished for allowing this "spam".