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1. Have notice of the contract change/increase on hand
2. Call carrier
3. Ask if the change/increase applies to you
4. Read the "Material Adverse" section of your contract to the CSR
5. State that the change/notice has a material adverse affect on you and that you want to cancel your contract without being charged a termination fee
6. Escalate to a supervisor when the CSR tells you that you can't cancel without paying an early termination fee
7. Be persistent and don't back off your position that the change/increase has a materially adverse affect on you and that the carrier's own contract entitles you to cancel without penalty
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SPRINT
I had my purse stolen 1 1/2 years ago, contents included my sprint phone. I ran over to the sprint store and told them I needed a replacement phone right away since it was my only phone. They were so helpful, compassionate, etc. However, they failed to mention my contract was automatically renewed for two years. Sprint does not understand that they are in trouble with their customers because they are liars and deceitful regarding their practices. Short term gains, immeditate gratification...2 years holding customers hostage goes by pretty fast and they move on to someone else....and they tell their friends, and their friends tell their friends and family...and on and on....HELLO SPRINT....
Verizon Contract
I have purchased a two year contract (Storm 9530), I am half a year in, and very unhappy. I would like to know if I can get out of this contract. I have had several replacements, I am on the fourth storm. I have had ALOT of problems with recieving and sending emails. I have to reset or soft reset my phone several times and am just unhappy with the device and service. Please contact me either way so that I know if I can get out out or am stuck. Thank you for your time.
Honestly just from how you
Honestly just from how you phrased things kinda turns me off to your situation. "Purchase contract"? They begin by over-charging for a particular phone, they then say they can give you a "discount" if you commit to a 1 or 2 year contract, the more you commit, the more you "save". That's it, you aren't purchasing anything but a phone.
That said, the Storm sucks the donkey to put it as blatant as possible, and you won't ever get a working model.
Would you expect to get a brand new car months in after you realize it's junk? Yeah a certain "lemon law" applies within a period of time..but after so long, it's buyer beware. Anything with a contract requires research, and much of it. People do it on expensive cars, but people throw phones around like nobodies business! Hell some don't even understand what they are doing when they sign up for DirecTV!
Now that I've got all hot and bothered, I'm going to rant on how I hate people who get mad because their phone breaks 13 months in, and aren't eligible for an upgrade. "I WANT A FREE PHONE BLAH BLAH BLAH, THIS ONE WAS FREE BLAH BLAH BLAH!"
Ummm, do you understand anything you sign? Here's a napkin sign it, it'll give me all your ill-gotten inheritance.
"WHY DO I HAVE TO PAY 250 DOLLARS FOR THIS JUNK FLIP PHONE, IT SHOULD BE FREE BLAH BLAH BLAH"
Do you understand phones cost money, and you are getting them for free when you commit to a contract and fulfill it? Finish your obligations first dickhead, and will talk about more. Has a bank ever given someone another home loan when they still haven't finished paying their current home off!? Be grateful you got one for free, and now buy a new one, and take care of the damn thing!
Storm 9530
Me and my wife have both got a Storm 9530 from Verizon. I don't understand why everyone hates this Blackberry. The phone works just like it's supposed to. Works even better after the OS v5 upgrade. I wish everyone would stop complaining about technology. It is man made and everything that is will have problems at one point in its life.
Also, Verizon has the BEST service around. ATT's 3g coverage is really limited. But, anyway if you don't like the product you buy because it works as advertised, don't be such a pissy.
However, it is not
However, it is not unreasonable to expect a WORKING device in return for a two year commitment, isn't it now ?
Early T-Mobile Cancellation
I recently changed my numbers due to literally DOZENS of harrassing calls from telemarketers per day, even though the numbers were on the Do Not Call List. At one point, I had 178 calls on all 3 lines from "Unknown" and 800 numbers in a 24-hour period. Now, that I have my new numbers, I'm getting EVEN MORE calls!!! Yesterday I received 241 calls on all 3 lines from telemarketers, and half of them were in spanish!!! WTF?! Can I break the contract without getting charged $600 (3 lines x $200) in ETF? What Can I do? Any help is appreciated. I'm REALLY getting tired of getting woken up at 3 am and hearing "Tu puede ganar un viaje gratis!!!"
T-Mobile Complaints
It's annoying yes, but you wouldn't be able to get out of a contract unless you do it the old nitty gritty way. Complain, complain, complain...But in a very RESPECTFUL way.
Use premeditated words describing your frustration, and UNDERSTAND that the people on the other end do ACTUALLY want to HELP you. Many times people get upset thinking that all they want to do is get rid of you...Not the case, they have to follow a certain protocol, but if you talk to the right person, they will make sure you get taken care of 100%.
As far as the harassing calls...you are unfortunately the victim of receiving a number that was owned by someone who owed a lot of money, or didn't know what private anything meant...
The best thing to do is RESPECTFULLY call T-Mobile and tell them that they gave you a number that has a history with telemarketers. Tell them to mark it, and give you another number. See if the customer care agent can possibly check the number date, and where it was obtained. They should be able to tell you when it was released to the public if it was originally theirs.
at&t wont let us out of contract please help
i live in an area where it is hard to get reception for at&t. all 4 lines are in contract until 2011. I called at&t but there computer system said that we had more than enough towers that should give us good reception but we were informed that they could not let us out without paying ET Fees. Some friends of ours though got out of at&t and went to verizon without paying any fees. what can we do to get out of at&t without paying the almost $800 fees. We can barely make phone calls from two of our lines but can get some calls with the other two
please help us
thank you!
get out of att contract
I had the same problem. I called and called and called. I was escalated to Nelda Washington at ATT and after months of calling daily, they cancelled my service with no fee. Call her. 336-543-4072
i can relate, with at an t i
i can relate, with at an t i get dropped calls a lot, i get a lot of a phone with line over it on cell screen, my cell gets over heated if i talk or text for 15 minits. it is awful, i was just talking to them about y cell problems and i was on hold for 30 minits. you pay a cell ill wic is their income, they should be more usefull and polite, not to mention the phone service should be beter !
HELP!
I have a Xenon , and its been mesdsed up twice! At&t wont even let me get a different phone , let alone move to a different servicce without paying $160.00. Please help me!
Re:at&t wont let us out of contract please help
A few years back two of my lines (kids) lived in an area with somewhat shady reception. I talked to AT&T and asked to speak to a manager. I think they might have sent me over to retention, but either way they did let us out of the contract without ETF. This was around they time when they merged with Cingular. At the time the only option they had for me was to migrate to Cingular which had different equipment. I wasn't willing to migrate and spend money on new equipment which might have been the reason we got out free and clear. Right now I am in a similar situation with Sprint and they claim that since I have good reception at the address the contract is under I can't drop any line, even if it resides in a non-service area. major BS by Sprint !!
Anyways, be persistent and don't give up!
Dropped calls credit Alltel/Verizon
We were Alltel customers for several years. With Alltel , everytime you had a dropped call, they would credit one minute back to our account. Verizon, as you know, has taken over Alltel. We are still under contract with Alltel, and never signed a new contract with Verizon, as we still have 12+ months on the Alltel contract. Verizon will not credit us for dropped calls like Alltel did. Is this not a breach of contract? I spoke to someone at Verizon and they say it is not a breach because WE STILL HAVE SERVICE. But they changed the service by refusing to honor the dropped call credit. Is this grounds to terminate the contract without cancellation fees? Customer Service at Verizon REFUSED 10x to transfer me to a supervisor ! Thank you
Verizin/Alltel Take Over
I am a Alltel customer. I thought I was the only one that realized about all the dropped calls that occur since Verizon has taken over. I think Verizon taking over Alltel has been a big mistake. I have never had so much trouble with my phone service since this translation. I think it's only going to get worse. I have 3 lines with Alltel and I want to cancel my contract but i have another year left in my contract. I'm trying to make it through but I just don't know sometimes. It seems like I get mad about my service every week.
They are not going to credit
They are not going to credit you for dropped calls when they are off peak or mobile to mobile. They will not credit for dropped calls if you dont go over your minutes.
Contract Breach
It actually is and in the contract it states: "UNLESS OTHERWISE PROHIBITED BY LAW, WE CAN ALSO CHANGE PRICES AND ANY OTHER CONDITIONS IN THIS AGREEMENT AT ANY TIME BY SENDING YOU WRITTEN NOTICE PRIOR TO THE BILLING PERIOD IN WHICH THE CHANGES WOULD GO INTO EFFECT. IF YOU CHOOSE TO USE YOUR SERVICE AFTER THAT POINT, YOU'RE ACCEPTING THE CHANGES. IF THE CHANGES HAVE A MATERIAL ADVERSE EFFECT ON YOU, HOWEVER, YOU CAN END THE AFFECTED SERVICE, WITHOUT ANY EARLY TERMINATION FEE, JUST BY CALLING US WITHIN 60 DAYS AFTER WE SEND NOTICE OF THE CHANGE." I'm assuming that this is a change in contract that you never even got a 30 day notice of, so I would call them back and demand to speak to a supervisor and say it was a breach in contract.
One of my lines moving to area with no /poor service....
My daughter is going to college next week. There is no data service and poor voice service in that area and especially around the campus so the service is pretty much useless there.
I called Sprint and tried to cancel that line ( I have 4 ) but they insist on the Early Termination Fee. They are absolutely unwilling to work with me on this.
Any suggestions on how to get them to budge ?
cancel the contract
i want to buy a phone on 30 august but after 2 weeks i will go back my country and so i want to cancel my contract in two weeks.is it possible?and how much money do i must pay for this?
cancel contract
At&t has 30 days cancellation policy purchase/get phone and cancel it after two weeks.Return phone when canceling.If u get the phone tho with the discount price for new contract and then cancel,you dont have to return the phone:):):).Atleast i didnt:):):)
Re: Cancel the contract
Most wireless contracts have a 30 day cancellation clause. Get the phone and contract, use it for 2 weeks, then return it. You don't even have to give them a reason. Sprint has that for sure, I believe all the other carriers have that too.
Restriction by state
CA you have 30 days with our ETF. But you you must pay prorated monthly service.
I think all other state have 20 days, not sure check the carrier website or call the customer service dept. ask them the T&C of your state.
Verizon cant find my contract
i have verizon and i just asked them to send me my signd contract and they said that they dont have it on file. dose that mean that i can cancel my contract with out paing the fee?
need special code for new phone
i had centennial wireless sim card and i got a new sim card from nextel cause i switch to nextel i put my old sim card in my nextel i580 phone and it is asking for a special code to enter need help to get my contacts please
Replacing damaged phone w/o new contract
I'm into my second year of a 2-year Verizon plan and my phone was water damaged. I restored it and it works satisfactorily now, other than the battery doesn't hold a charge more than 2 days. (This seems to be a problem with LG and maybe other phones before the end of the contract anyway.) I'm hesitant to replace the battery and then have the phone die in a few more months and would like to switch the remainder of my contract over to a new phone, even if I have to buy it. Verizon always insists on a new, 2-year contract. Suggestions?
If you purchase the phone
If you purchase the phone yourself for the full price you will not have to sign a contract. In a store whether its a Verizon Corporate store or an Authorized dealer the phone is going to be expensive (Probably over $250 for something semi decent but basic/ Around $400 if you are looking at a smartphone like a Blackberry). If you dont want to spend the money on a new phone you can always shop online or sometimes in places like a Verizon phone service center for a refurbished or used phone. They will be much less expensive but they are used/refurbished and normally always older models. If you choose to buy a used/refurbished phone from a place like ebay I would not buy the phone without first getting the ESN/MEID from the seller first. When you have the number (located on the box and under the battery of the phone) call Verizon and make sure you can activate it with your plan and will not require a plan change or any special features like a data pack. Also make sure the ESN has not been reported stolen or already active on another number (if the phone is stolen or anything like that you will not be able to activate it and will be out the money). Still even with getting a used/refurbished phone you are probably going to spend at least $80. Personally I would just buy a new battery for the phone from online (Like Amazon.com) where you can buy a battery for often less than $5 and see if that will help your phone last till you are due for a upgrade on your phone (where you resign your contract and get the phone for the rebated prices)
getting out of contract
I an 18 months into a 24 month T-Mobile contract. I don’t use instant messaging, but I was told that if they change the fee during the time your contract is in effect, it will be cause to terminate your contact without paying the penalty. IS THIS TRUE!
Also I signed up for my contract with Let’s Talk does that make a difference. How do I know and how can I find out if the fees for messaging have been increased since my contact has been in effect.
getting out of contract
I an 18 months into a 24 month T-Mobile contract. I don’t use instant messaging, but I was told that if they change the fee during the time your contract is in effect, it will be cause to terminate your contact without paying the penalty. IS THIS TRUE!
Also I signed up for my contract with Let’s Talk does that make a difference. How do I know and how can I find out if the fees for messaging have been increased since my contact has been in effect.
Alltel / Verizon merger
I can upgrade in July so my ??? is Im with Alltel and Verizon will be taking over in July can I get out without an ETF after my upgrade date ? Because if I wanted to be a Verizon customer I would have went to them but I didnt ! My contract is with Alltel ! THIS IS A HOSTAGE SITUATION IN MY BOOK !!!! IT SHOULD BE MY CHOICE !! Who I Do Business With...... But they tell you if you get out you have to buy your freedom of CHOICE!!!
getting out from Verizon was an Alltel
since the merge have had nothing but problem and want to get
out of Contract that had with Alltel with out early determation fees
so can go to Sprint I didn't want Verizon if I did then would have got contract
with them not Alltel Verizon has been nothing but a headache
termination fee
I am also(been busy) just getting the anger going about this merger. IF I wanted to go with Verizon, I would have. Fact is since Verizon got into my life in Florida back in 2000, I have not been happy. I have minimized their involvement in my life to a dry-loop DSL line; and for that I had to call India (their customer outsource) several times until I could understand the rep. BUT MY REAL ANGER HERE is that they say I cannot terminate my contract that was w/Altel. I know out there somewhere is the legal answer. I do not like Verizon at all. My basic premise is simple. Altel functioned the way I really found effective. Verizon by contrast, is miserable. Verizon's contract info & monumental details about contract regulations is all something I did not subscribe to at all. It's completely not to my liking. I do not see why I am subject to an early termination fee-justified, & forced to accept them against my will. I simply hate their service. A contract is an contract, & I do not recall signing up w/Altel w/an inclusion that should they be bought out I am bound by to the new owners contract & service changes. Their 411 stinks, I am sick of their threatening posture in advance if you're late, etc. & I want out!
I am also an Alltel, NOW Verizon customer
I agree with you completely. I have been an Alltel customer for about 6 years and never had any problems. Today for the first time I had to call Verizon and their customer service is horrible. They have changed everything and they won't even take a payment over the phone with my debit card!!! it's ridiculous. I just signed a new 2 year contact 6 months ago with Alltel and I do NOT want to be a Verizon customer for the next year and a half. What can i do to get out of this? Anyone know a real solution?
How To Get Out Of Your Cell Phone Contract Early
I'm free! I got completely out of my cell phone contract--early. I paid no termination fees, and this is exactly how I did it. I discovered Cellbreaker dot com.
Cloned Phone
I have the Nokia 5130 and have noticed strange activity on it and my bill. Somehow it has been hacked into. I dont' know if there is a differece with cloning or any other kind of hacking but I don't know what to do! I tried changing my sim but that didn't work. Whomever has hacked into actually will send or write mean notes to me. They have listened to phone conversations and stopped a picture message midstream and wrote on it "save these please". Then asked where did I get them, who i was, and what was going on in the picture, and that they had to have them. I went to my organizer into notes and wrote"who r u", they wrote back telling me to turn on my bluetooth and they would tell me who they were. Well I had no clue at the time of turning it on allowed them to access everything so I did not knowing. Anyway I just don't know what to do. would changing my phone number or just getting a new phone help? PLEASE HELP!!!!!!!!!! SOON!
point with chat
the idiots and you solve lost customer
cnancell
well chat & people. asshole point issue
welll cable seems better chat
minnie the idiot here south
I NEED HELP GETING OUT OF A SPRINT 2 YR CONTRACT
my phone had alreay been expired ....the Sprint rep offered me a of deal....of $130.00 a month for 3 lines with unlimted texts , internet, gps etc...........so the the rep told me to wait until next month the 4th of MAY ....to get this deal..and the a new phone with it .....and acceptd the deal the lady gave us. i checked my e-mail....as usaul and found an e-mail from SPRINT saying that they discounted for this month . so i called to sprint again for the 3RD!!! TIME and asked what was this about .......they told me that it was too late that the contract had already been setup for this month.....and i couldnt get out ....i also havent recived the Phone they told i would get.... it has been already 4 days since i called ....???? HOW DO I GET OUT OF THIS CONTRACT?????WHEN THEIR TELLING ME THEIRS NO WAY TO GET OUT WITHOUT PAYING $200 EACH LINE ?????????
!!!!!!!!!!!!!REPLY SOON!!!!!!!
2yr contract
You have 30 days to cancel your contract with sprint, if it is a new contract.
I KNOW
I work for sprint so i know how this works. call in to customer services first and ask to speak to a supervisor. tell them you would like to escalate this issue and be polite. If you are rude to us we really don't try as hard to help you out to be completely truthful. and talk to account services department also if necessary. Tell them that you did not agree to these terms and that contract was entered into is fraud. When the word fraud comes out of your mouth they will jump as high as you want them to. Keep in mind to stay calm and patient with us though. or you can go in options-mobile network- and set your mode to roam only, we will send you a complimentary cancellation free of charge in 3 months. Sorry that the agent you used did that to you. I just work there to make money.
SPRINT EMPLOYEE, Is there
SPRINT EMPLOYEE,
Is there anyway, Sprint Employee, that you could send me your Extention number and we can have a talk? I was with sprint for a couple of years now and I need to get out of my contract. I hope you can reply soon!
What do I do with my phones?
I recently tried calling Sprint to get them to lower our bill and possibly drop two of our phones so that we could catch up on our past due bill and keep one of our three phones. They would do absolutely nothing. We have had them for about 7 years, always paid on time, no problems, and now that we are having some financial difficulties they were unwilling to budge. So, what about the HTC touch, and upstage, and Katana that I have? Will I be able to sell these? Will they make sure and lock them so that I cannot as I have a past due balance with them??? What are my options?
Thank you.
What to do
Sprint buys back your phones. Go to SPRINTBUYBACK.COM and see what they are worth. If it's worth it to sell back to Sprint, sell them back and a credit goes onto your bill. If you can get more with E-Bay, sell them there.
phones
check ebay and see what they are going for currently
Hey, i'm currently in a
Hey, i'm currently in a sprint 2 year contract.
It ends FEB '10.
I was wondering if you can hook me up with a discount or not :(
make a scene
go to a sprint store to deal with a rep in person, if things dont go your way ( be sure they are busy with lots of customers) make a scene and see how fast they fold.
( my son got his contract changed just by confronting the manager in the parking lot and asking to have the little Pu22y rethink his decision.)
face to face is always better than someone hiding behind a phone call
Don't think I would be
Don't think I would be bragging about my son being a bully sounds to me like he should of had cops called on him instead of getting his way. I am not a fan of how cell companies treat there customers but come on should we lower ourselves to being bullies to get our way.
Although I don't like cell
Although I don't like cell phone companies, you make it sound like your son intimidated the manager to cancel for fear of his safety. Good job teaching your son to be part of society.
How about no contract but still have service?
What about arguing to be let out of a contract, but instead of canceling the current plan you just ask to be moved to a month-to-month contract with no time period obligation? Basically still keep your service and plan, but get out of the 2 year service agreement? Im not unhappy with my ATT service, but I HATE being in a contract. This month they changed a few things to my contract and I was wondering if anyone has tried to get JUST their contract's obligation time period removed?
FCC MAKES LAWS BUT WILL NOT ENFORCE THEM-MAKES YOU WONDER HMM
WHAT GOOD DOES IT DO FOR THE FCC TO MAKE LAWS WHEN YOU FILE A COMPLAINT THEY DO ABSOLUTELY NOTHING TO THE CELL PHONE COMPANIES WHO PAY NO ATTENTION TO THEM AT ALL. IT STATES PLAINLY THAT YOU CAN HAVE YOUR CELL PHONE NUMBER EVEN IF YOU STILL OWE A BILL ON IT. GO AND TAKE A LOOK ON THE FCC WEBSITE IT IS EASY TO FIND AND IT IS IN PLAIN ENGLISH THAT EVERYONE CAN UNDERSTAND AND IT IS VERY EASY TO FILE A FORMAL COMPLAINT....LETS ALL FILE ON THE CELL PHONE COMPANIES MAYBE IF THEY GET TONS OF FILINGS FROM ALL OF US THAT THESE CELL PHONE COMPANIES ARE HOLDING OUR CELL PHONE NUMBERS HOSTAGE TO GET THEIR MONEY AND IT IS AGAINST THE LAW. I SURE WISH I HAD THE MONEY TO FILE A LAWSUIT AGAINST THEM BECAUSE MY HUSBAND HAS CANCER AND THE ONLY THING HE HAS ASKED FOR IS OUR CELL PHONE NUMBERS BACK WITHOUT THE EARLY TERMINATION FEES BECAUSE WE GOT BEHIND DUE TO THE CANCER AND THEY SHUT US OFF BUT THEY WANT AN OUTRAEGOUS AMOUNT NOW OF 1100.00 WHEN WE REALLY ONLY OWE 396.00. I WOULDN'T WANT TO BE IN THEIR LINE ON JUDGEMENT DAY.......JUST IN CASE ANYONE OUT THERE READS THIS THAT KNOWS SOMEONE AT AT&T THAT COULD HELP US OUR AT&T ACCOUNT NUMBER IS 740480304 AT THIS POINT I AM EVEN WILLING TO ACCEPT DONATIONS TO OUR BILL IF ANYONE THESE DAYS HAS ANY MONEY WE DID UNTIL THE CANCER. ANYWAY IF YOU CAN HELP IT WOULD BE APPRECIATED MORE THAN YOU KNOW SO THAT MY HUSBAND'S FRIENDS AND FAMILY COULD CALL HIM AND I TO CHECK ON HIS CONDITIOIN AS WE HAD THE SAME CELL PHONE NUMBERS FOR ABOUT FIFITEEN YEARS. THE TWO NUMBERS THAT WE WANT BACK ARE NOT YET ASSIGNED TO ANYONE THIS JUST MAKES ME SO SAD. THANK YOU SO VERY MUCH FOR LISTENING TO ALL MY MESS JUST TAKING THE TIME TO READ MY LITTLE POST MEANS ALOT AND THANK YOU TO THIS WEBSITE. THRESA JONES
GREENFIELD, IN HONESTCOWGIRL@AOL.COM
FCC STATES THAT WE CAN KEEP OUR OLD CELL NUMBER WITHOUT PAYING
THE FCC STATES IN PLAIN ENGLISH THAT ANYONE CAN KEEP THEIR OLD CELLPHONE NUMBER WITHOUT PAYING THE BILL AT YOUR OLD CARRIER SO WHY DOESN'T SOMEONE DO SOMETHING ABOUT MAKING THE WIRELESS COMPANIES FOLLOW THE LAW???? MY HUSBAND HAS CANCER AND JUST WANTS HIS OLD CELLPHONE NUMBER BACK FROM ATT WHEN HE GOT SICK THEY CANCELLED OUR SERVICE WHICH I UNDERSTAND BUT THEY REFUSE TO LET US HAVE OUR TWO NUMBERS WITHOUT PAYING THE 1100 DOLLAR BILL WHICH IS ILLEGAL CAN ANYONE PLEASE HELP ME I HAVE TRIED SO HARD TO GET OUR NUMBERS BACK FOR MY HUSBAND THIS IS VERY SAD AND HE IS SO VERY SICK. THRESA JONES
fcc laws
but once you cancel your service you can not get your number back cause goes back into the system for a year just want to get my two cents in thaks
how do i get out of this contract?
i have 3 phones with verizon on a 2 year contract till 2011 there is a new service metro pcs i want to switch to does this mean i have to pay etf for all 3 phones?
how do i get ut of this contract?
Yes, you will have to pay ETFs on all lines associated with this contract if you cancel service without good cause.
cancel Sprint contract
How do I go about getting to chat with the proper Sprint/Nextel person to cancel my account without fees
YAY, It worked for me on chat.
The entire chat took an hour with about 20 minutes of that being in a chat queue when they switched me over to account services. I used the key words "materially adverse change to my account" and for the most part kept things short and to the point. They made a few offers to get me to stay, I declined and ta-da...NO MORE SPRINT!
Don't forget to print your chat as a record.
Yay, it worked for me
Hi -
What "materially adverse change" did you mention to Sprint? Did you actually have an issue? I have had nothing but trouble since I started the service. I signed up for the a family plan with everything and nothing works so I am in the process of "trying" to cancel, thx.
replacement phone
I was wondering if there is anyway to have a company replace your phone. My husband and I are both with Solo on a share plan, and his phone no longer charges properly - almost two years old, and mine has to have the battery removed at least once a day in order to get it to work properly. But because the manufacturer's warranty is for only a year, I'm not sure what to do. I was thinking about just cancelling and telling them the phones are junk and the cheapest phone on their website is 199.00 for something decent so in all sense it would be cheaper for me to cancel. However we have a pretty decent plan! Any ideas on how I can get two new phones... phones we want, not what we have cuz their clearly creap.
Thanks
replacement phone
that one is easy. If your phone is still able to make calls contact your carrier and ask for insurance on the phone. it should cost something like 4.99 a month or so. ( make sure they cover lost phones.., and also ask how long till the policy is in effect). when the policy is in effect for about a week loose your phone. You'll pay $35 deductible and get a refurbished phone to replace yours.
It worked for me with Nextel at the time.
Good luck
Anyone get rid of monthly hidden phone subsidy repayment charge?
My wireless Verizon contract period just ended. I know that buried in their monthly bill is a hidden charge to repay them for the free phone I got two years ago.(See January 09 Consumer Reports, p.29) If I decide to continue with Verizon, I'd like to continue using my old phone (LG-VX5200) and get rid of the subsidy repayment fee. Anyone successfully do that?
Carrier buyout
I have new service with a regional carrier. Centennial Wireless, and they are being gobbled up by AT&T. If I do not want/like their service or rate plan can I legaly get out of the contract without a heft ETF? I have been told that AT&T will be offering
" Very lucrative offers to keep you as a customer"
Cancelling Qwest
I am aware that Qwest is switching over to Verizon. I have a Katana cellphone through Qwest that has stopped working. Of course, it has only been a month or so since their guarantee has ended! (I am looking at the G1 and Apple iphone, as I need more than just a cellphone now.) Can I terminate now without the associated fee? If I try to use the adverse change clause, I think I need/ed to do it before 30 days, after the change first took place, as listed in the contract. When did this change (Qwest to Verizon) technically happen? When trying to see what my options are with Qwest, I was given these three options that are available to me: (I had to beat the last one out of them!) 1) buy the one and only cell phone (basic phone) that Qwest still has available for approximately $50. 2)switch to Verizon 3) Wait until February, when they say they will switch everything over to Verizon. Of course, they wouldn't give me a date, and even said maybe they wouldn't switch everything over in Feb., but keep it longer . . . UGH! She even told me that she would be losing her job when this does finally take place. At this time, I could end contract/service w/out a termination fee. Of course, in the meantime I will have to pay for a dead cellphone for the next three months. Help! I want to be fully informed before I call and try to terminate, using the adverse change clause. Any help would be greatly appreciated!
cancelling qwest w/o ETF - what about this idea???
you could switch to verizon w/o ETF, and then cancel within their 30 day trial period and off to another carrier of your choice you go w/o breaking any contracts. has anyone done this? if so, please post.
canceling Qwest w/o ETF
I spoke with a csr from Qwest a couple of months ago - don't even ask me to tell you how many hours I had spent on the phone..... I was told by the csr supervisor (I think he felt a bit sorry for me after I told him my story - he was very nice, but powerless) I definitely COULD switch to verizon and then cancel within Verizon's new customer 30 day trial period with absolutely no fees. Then I spoke with Verizon because if I switched I wanted a phone that was not one of the free ones. I was told as long as I returned the phone to Verizon in a timely manner, all of my money would be refunded that I spent on the phone and I verified I would be charged no EFT. But, don't forget to take in to account the way that Verizon bills. I've heard rumors they bill pretty far in advance, so you may be having to pay more up front initially then you were prepared for. I personally think it's worth a call to Verizon. I printed out a copy of their contract and read parts of it to the csr that I spoke with at Verizon just to be sure. And don't forget to get the csr's name. Sometimes I even ask for a general idea of what my first and second month's bill will be and their due dates. I'm a pain, yes, but that way I know exactly what I'm getting in to.
Cancelling Qwest
I really don't know the legalities and how to get around all this; I do think it's terrible the way these companies operate in the U.S. for what you get. I certainly hope you can find a solution that works for you and hopefully someone else will have the knowledge you need. Good luck.
I want out of my Att contract
I signed up with ATT from Sprint with the assurance that I would be able to combine my family plan from Sprint (3 lines), with my inlaws family plan from ATT (2 lines). Once we were signed up they have now told me that since we are in separate markets that they cannot do it. Of course we are past the 30 days so they do not want to let me out of my contract.
Should I try to contact the BBB and complain a whole lot, or should I try one of the other methods like using over 40% roaming, or using too much bandwith by teathering? Also is anyone aware of any changes that ATT has made in the past several weeks that might be grounds for a material adverse clause cancellation. Is there a web page where I could possibly find that info out.
Thanks
GETTING OUT OF CELL PHONE CONTRACTS
I HAVE A SETTLEMENT COMPANY THAT I USE FOR MY CREDITORS IN GETTING THEM TO REDUCE THE DEBT THAT I ACTUALLY OWE THEM. THE METHOD THAT I USED IN GETTING OUT OF THE CONTRACTS I HAD WITH AT&T AND VERIZON WAS I WAITED UNTIL THE BILL GOT HIGH ENOUGH TO THE POINT THE SETTLEMENT COMPANY WOULD TAKE THEM ON AND SENT IT TO THEM AND THE CELL PHONE COMPANIES ENDED UP SETTLING FOR FAR LESS AND IN THE END I DID NOT PAY THEIR EARLY TERMINATION FEES ON EITHER ONE. IT DID NOT HELP MY CREDIT BUT GOT ME OUT OF THOSE COMPANIES CONTRACTS ALTOGETHER. EVERYONE HAS THEIR OWN METHODS ON HOW TO GET OUT OF CONTRACTS BUT FOR ME THIS WAS A METHOD THAT WORKED. CELL PHONE COMPANIES DO NOT LIKE TO ADVERTISE THAT THEY ACCEPT THESE METHODS BECAUSE THEY LOSE MONEY BUT EITHER WAY IT HELPED ME OUT. FILING COMPLAINTS WITH THE BETTER BUSINESS BUREAU ON THESE COMPANIES DOES NOT HELP EITHER BECAUSE THEY ALWAYS TAKE THE SIDE OF THE CELL PHONE COMPANIES AND NOT FOR THE CONSUMER PAYING FOR THE VERY SERVICE IN QUESTION.
Alltel merger with Verizon
I have recently added an additional line of service on my existing Shitty Alltel account, only because my husband had 1 year left on his account. I since have been signed up for "ringback tones", 3 or 4 times and been charged for a bunch of crap, not my style of "Pimp" music to the tune of about $30.00. I have called each and every time I have received text messages with this crap music and notifications that I have been signed up for ring back tones, to no avail...no one has been courteous, nor solved my issue! I did go for about 2 weeks this time without any occurance, but 2 days ago, I got the same "pimp" music tone sent to me in text message, so it is happening again!! I have made 3 calls to customer service today! I am never nasty, nor rude, as I have done the same job before and I know the rep is not responsible for the issue, but should be able to solve the problem for me! No one has! I think my phone has been cloned! I finally asked for my number to be changed today, which really sucks, because I use my phone for business! How can I get out of this contract without an ETF? I know Alltel and Verizon have merged, and all will be final in January. Are the 2 companies going to give customers an opportunity to cancel without ETF's? I know Alltel has done that in the past with companies they have merged with. Customers always got the opportunity to do that? Can someone tell me...do you know? I really want out of this aweful contract!
alltel merger reply
I have read on some sites that they willlet you switch without paying the fee.
To my knowledge, Alltel has
To my knowledge, Alltel has never given customers of bought out companies the option to cancel. Think about it; if Alltel let the newly purchased customers walk without any penalty, what was the point of purchasing said company? THink about your question from a business perspective. And, no, Verizon will not be letting customers out of their contracts just like that because they do not like the name change.
As far as your issue goes, it sounds like somebody's purchase requests are getting crossed with yours. First off, you need to call and request that both your phone number and MIN are changed. The MIN is the background number that the system follows. If somebody's number has somehow been filed with your MIN, then you will get their purchases. I see that you have already had your number changed, but you need to call back in to see if your MIN was changed as well. Cloning of phones on Alltel's technology is very, very rare, unlike GSM that T-mobile and at&t use, and these things usually boil down to a system error. Also, the customer service rep should be able to see when downloads were requested. They can't tell you the time, but the date.
Alltel and Verizon Merger
Yes, Alltel has over and over again let customers out of a contract without a penalty due to a buy out! I took those calls for a year!! It is unethical to force someone to do business with a company they do not want to do business with! The MIN was also changed, I have not had any more problems. As for cloning, it is Very, Very easy to clone a GSM phone! I also delt with cloning issues for a year! It happens more than you think! Otherwise there would not be 3 divisions of Cloning/Fraud department representatives!! Just wanted to let people know that I know first hand 2 pieces of the information in your post was incorrect!
want out of contract ETF
I called alltel and told them I want out of by contract because I did not sign a contract with Verizon and therefore I feel the contract with alltel should be terminated without any fees. However, in talking to a supervisor he said they are operating as two different companies (even though the merger is official) until the end of the year. He said I could not get out of my contract. So I am desparately trying to find out how to do it without any fees. I want to keep my cell phone numbers though. Can someone please help? I have sent in complaints to our Attorney General.
Can I get out of my contract with sprit with no etf?
weve had nextel for like ever and when they got taken over by sprint the srvice went down like lead balloon. I just got my first phone for christmas before sprint took over nextel. It worked great for about 3 months and then all of the sudden my phone got discontinued. (i cant find it on the site) its the motorola i670. but nextel worked fine untill now. now i get no service anywhere every call i am able to make is dropped. and My moms phone always roams because we have free roaming but mine wont roam. and when she has service from sprint i can put my phone where hers was and hers where mine was she gets service(full bars) and i dont we want out of sprint NOW! can we get out w/ no etf?
Can I get out of my contract with Sprint?
You probably can, but it will be a lot of work and time consuming. Someone laid out all the steps to follow and I would suggest trying that if you have the patience. We are out of the country and I've had my fathers phone turned off, so we aren't able to do that, but I would do it if I was in the U.S.
I have Alltel help me out of my contract without a fee
I have currently been with Alltel for a year and 11 months, but I recently upgraded my phone, and when I did it started a new contract. I have the same plan as I did before, but they are now charging me for things that I never were being charged for before. My first bill was 287 which was understandable because I had internet and a new phone with them that I was paying for, but this bill is 336 and it makes no sense. It says I went over my minutes, in which I didn't, and they are charging me for internet use on my phone when I pay to have it for free. I PCS to Japan in May of 2009, and these bills aren't helping me prepare for Japan at all. Someone please tell me that there is a solution. Thank you in advance.
Re: I have Alltel
Hopefully you have a copy of your contract ; if so, then you can prove they are charging for things they shouldn't be and I would think they would have to correct it and credit you back for overcharges. You could also turn them into the FCC and the Better Business Bureau if they are charging you wrongly.
If you don't have a copy of your contract, I would think you could access it in some form on their website, at least I used to be able to do that with Nextel/Sprint or you should be able to request a copy of what you signed from them.
Are these contracts legal?
There was a time when companies provided good service at affordable prices backed with excellent customer service to retain their customers. Now, wireless phone companies, (as well as TV-cable and internet service providers using satellites) are using one or two year contacts to keep their customer base at bay.
I understand. The service contract was needed when these wireless providers - early on -, needed to have a customer base that would provide the revenue to build up their networks.
Now that the networks are available and customers with a cell phone are as common as those having a wired phone, I believe the service contracts should no longer required as these do not give consumers the ability, in a free market economy, to select the service provider that offers a good service at affordable/competitive prices, and a good customer service.
In my view, these service contracts violate the freedom of choice consumers used to enjoy when we had a competitive market place.
The cell phone contracts may
The cell phone contracts may well be legal, but need to be done away with in my view. We guide the writing of the laws and they need to change. Like the TV-cable companies, consumers are having to pay an enormous amount for services, and the service and customer-service is terrible. For instance, to purchase cell phones without a contract is complete robbery. I have written both Verizon and Casio and intend to write my representatives.
Re: cell phone contracts
I definitely agree; I refuse to sign another contract. Since we've moved to the Caribbean our cell phones were issued through business, so we don't have any contracts, but I bought my dad a phone for prepaid calls and it's worked out fine and we just came back to the states and I bought one for myself so I could communicate with people while I am here and it's great. I went with AT&T because our kids have service with them, so those calls don't cost anything.
Another thing, in the Caribbean, they do have contracts which give you less expensive service, but the contracts are only 1 year and if you stay with them after the year is up the $100.00 is credited back to your account over time. Not quite as bad as companies in the U.S.
re: Are these contracts legal?
I agree 100%.
We just bought my father a cell phone in the Caribbean and got a prepaid phone plan; the time costs more, but no contract. Even if you do go into a contract here, the company that we dealt with charges a $100.00 deposit up front and if you remain with them for 1 year, they refund the deposit. It's a bit more reasonable than what they're doing in the U.S.
I used to get caught up with Sprint/Nextel with bad phones and when I would want to cancel, they always tried their best to get you into a new phone for free, but a new contract every time. When we left the U.S. they were pretty good about letting me out of the contract though. I was really amazed at Alltel's attitude with my father and the degree they went to to try to keep us in some kind of plan. My father really wasn't even capable of signing the last contract, but since I wasn't around, they got him.
Trying to cancel my fathers contract
My father is not able or capable of taking care of himself anymore; he has a contract with Alltel and they don't offer service in the Caribbean where we are taking him, but they insist he has to pay for the remaining months or ETF. I went through this when I moved and Sprint gave no problems, they were extremely helpful and we had no health/competency problems. Alltel is being extremely firm and refuses to let him out of the contract. Is there any way out under the circumstances?
You CAN get out of your contract!
Since my last post in March, I did manage to get out of my contract with Sprint without paying the ETF after having about 17 months remaining on my account! I began my strategy in mid February, and my goal was accomplished on April 18! I have narrated the steps I took to get out, but I will warn you, there is a lot of time and effort involved, AND it takes a little bit of deceit. This will only work if you are past the first three months of service because they have to replace the phone if you have only had it for a couple of months. This begins the hard work...
First, immediately switch your connection to "roaming only". This will show the agents who look at your bill and history that something negative has occurred with your phone or the service. Begin calling a few days later, saying that there is something wrong with your service and/or phone because it is not working as usual (i.e. lots of dropped calls, static, no service inside buildings, can only use it when standing in certain locations around your area, etc.) Once they reassure you there is no problem, tell them that there still is something wrong and you need to get the problem resolved immediately because you have no other phone to use for all of your calls, including business calls where you are a salesperson and depend on this phone for your means of living! They will probably transfer you around quite a bit, so plan to be on the phone for a while...if they at any point try to get you to perform a master reset of your phone, tell them "no" because you have over 300 contacts and many business emails saved in your phone for work purposes and cannot afford to lose the data!
The next step was a difficult one for me, and I'm sure it will be for some of you, too, but you have to stop sending/receiving texts and not use any of the internet features on your phone. Now begin calling about the above problem AND the fact that you cannot send/receive texts or use the data features on your phone. Tell them you want the exact same phone replaced, NOT just fixed, and you do NOT want your contract term extended nor do you want to pay anything for the new phone. Every time you call during this phase, you need to mention that you are standing outside and have a very poor connection. About every other call or so, you need to pretend that the signal is dying and drop the call (i.e. make scratching sounds and slur/break your words so it sounds real before hanging up)...they have to record the fact that the call was dropped in their system. Once again, you are building a history of problems!
You need to call at least every other day, keeping your story consistent and adding frustration and irritation to your complaint, but remaining calm and polite (don't start swearing and shouting because it will make the process even longer!) After about 6 weeks worth of this nonsense, tell the upper-most mangagement person you can speak with that you have tried to resolve this problem with reasonable expectations, but it appears that they cannot do anything else to assist you with this matter. Then, tell them that you will be contacting the Better Business Bureau to get their assistance with your problem.
Go to the BBB website, and file your complaint concisely AND keeping your story straight!!!!!!!! Also, be certain to state that you want your "contract terminated without an EFT based on poor service from customer support" in the section that asks for your expected solution to this complaint. I heard back from the BBB within 48 hours stating that I had a legitimate case. The email I received from them stated that Sprint had a lot of these types of complaints but to expect an answer from them in the near future.
Approximately a week later, I received a direct call from a very polite Sprint account management specialist offering me a new phone without extending my contract or paying anything for the new phone. I politely said "no" and once again asked for my contract to be terminated without the EFT. After a few minutes of negotiation, she agreed to let me out of my contract. I asked her not to cancel it until I transferred my number to another carrier, and she told me that the contract would remain in effect for 48 hours, giving me time to transfer the number to ATT. The next day, I transferred my number from Sprint to ATT without any hassle.
Unfortunately, around the time I received my usual Sprint bill, I got a prorated bill with the $250 cancellation fee! I called Sprint immediately to have them remove the fee. They looked at the notes on my account and saw that fee was to be waived and told me what my final bill was (around $7.00 compared to $257). I paid it over the phone, and have been done with Sprint ever since!
One more thing: keep checking your bill for ANY changes from month to month. It is much easier to cancel your account due to a "material adverse change" to your bill rather than jumping through hoops like I did! I hope this helps anyone who is disgusted with Sprint's lack of customer concern for pleasing consumers!
Moron
The reason these companies are difficult to deal with on these kinds of issues is because of jacka$$ such as yourself that will lie cheat and steal to get get out of your contract. Your lack of integrity is just sad.
CM
Moron
CM just why r u here. Is it for the same reason as all of us? I have Verizon znd have been trying to get service since dec 08 when I signed the contract, all I get is a run around. So I say the same Game ON.. You r the only loser here...
Moron
The reason these companies are hard to deal with is because they can be and they force good people to act "out of character" to make a wrong a right. My Sprint is terrible and so far customer service has been lack luster; so I say "game on"...
SPRINT SUCKS
I switched to Sprint in February 08. My phone is somewhat new, I would think 5 months? First it started restarting itself for no apparent reason. I took it to a service center and before the guy even took it from me, he tells me "oh, that's a commonly known problem with that phone." Yah, I wasn't informed of "so called commonly known problem" when I signed up for the service and for THAT specific phone. Don't get me wrong, I love my phone, it's an LG Rumor. I just didn't like it restarting in the midst of whatever I was doing. He then tells me that they would gladly take the phone and test it for a $35 fee. Wait a minute? I could pay to get a defective phone checked? How is that right? He also told me this problem was something LG had to take care of, they had to upload a software update to my phone which THEY could not do. I am not sure what they were going to test it for then. I kept it and said screw it, I'll TRY living with it. Next, all of a sudden my phone said it couldn't access my email or messenger services because my USB cord was connected. That was strange since I don't own a USB cord. I called customer service, they were willing to credit me for the cost of the testing. I had to take it back to the center and turn it in and get that charge posted. I was supposed to have a credit for it so that wasn't a big deal as the repeated trip down there and the gas and time I have wasted, not to mention the information I lost. What got me is he suddenly had the ability to fix my phone when he couldn't do anything before. He took it for an hour. Said he fixed the problem, well, both problems, and cleaned the port. Yah, the port, the part where you charge or use the USB cable? I could visibly remove dirt with my fingernails. Some cleaning. I called again once my phone repeated all this nonsense. They told me they would get me a phone for $50 to replace mine. Yah, that seemed fair. I got a free phone that didn't work, why shouldn't I have to pay to replace it? Needless to say, after countless calls with LG as well as Sprint (oh including the biggest A-hole in Spring customer service who told me it was probably MY fault for bringing my phone into the shower with me, NOT the problem which LG AND Sprint had openly admitted, to being the reason my phone broke. I reminded him it was an inconvenience for me because I sell things online and need to be able to access them so that was cutting into my income. He said "I can't see how someone who texts 3500 a month can be inconvenienced." What the hell!? I said that is NONE of your business, I PAY for unlimited text and internet and I am NOT getting that because of the phone. I wanted to jump through the phone and beat him with his own leg. He was COMPLETELY condescending. I finally spoke to another very very sweet and helpful Cust rep named Josh. He did all he could (he says) but could not cancel my account for free OR send me a new phone. I am completely and utterly disgusted. I had Spring years back and wasn't happy but I figured it'd been nearly 3 years, they HAD to of improved, right? WRONG! I want out of my contract so I am going to do whatever I have to do to get out and I will NEVER EVER EVER have Sprint again. :) Thanks for the advice!
An open letter to Sprint Customer service.
I agree. I've been with Sprint since last summer after being lured by the price points on a voice and data family plan. We started with a Rumor and a Palm 800wx. The rumor finally worked after a month of working with two separate Sprint offices and we gave up the ghost on the Pall 800wx. They replaced that with a 755p (which, by the way was less expensive and not as feature-filled as the 800wx I purchased). I still was not receiving calls while at home. Mind you, I did the homework as to coverage and according to the map on line we were suppose to get "good" coverage... More on that later.
After receiving the new Treo 755p I still continued to have reception problems. They said that I could get an AirRave at no cost to me. I agreed, only to get dinged the 100 bucks for the device and charged for the service. (It only took about a half-dozen calls and hours on the phone to get that resolved). However, coverage here still sucks. But wait, there's more...
The 755p would reboot itself for no apparent reason sometimes several times a day and many times I would lose its contact list and be stuck without the information I need while in the field. I again placed many calls and spent countless hours talking to tech support, going to several Sprint stores, getting back on the phone and finally getting an advance replacement sent. Guess what? The phone is having the same reboot issues as well a locking up while trying to load any web page over 65K bites. I got back on the phone with them today and got the run around. They said "sorry" it's now a factory warranty issue and to talk to Palm, which I did and they say it's not the phone. Right. I then got into a chat session with Sprint for TWO F-ing HOURS and they had the audacity to say that I could either... a) Buy a different phone b) extend my contract two years and get a $150.00 credit for a different phone c) File a claim against the insurance coverage provider for a new phone (yes, another 755p and why would I do that if the damn thing isn't broken and have to pay a deductible?)
At this point I'm so angry with Sprints service and seemingly willful lack of any sort of ability to resolve the matter I could eat rat poison. How about this, Sprint. I send you an invoice for all the time I've spent trying to get resolution to this problem. Conservatively, I've spent 15 hours on the phone. Another 5 hours in chat sessions. 3 hours in a car driving to and from your Stores, plus gas. If I ran my business and treated my customers the same way I've been treated by Sprint, I'd be out on the street. I'm about a frogs-hair away from canceling my contract and going to Verizon.
Thanks, Sprint, thanks for finding a way of making your average guy feel like he's completely wasting your time.
Oh yeah, your "Send a mail to the CEO" stunt is crap. If I wanted an auto reply telling to get a hold of your customer support (oxymoron?) department, I would have had my assistant email me.
Cancelling father's contract
We could do most of that, but since we are in the Caribbean, if we need to make calls from his phone, it (1) make not even work here, and (2) if it does, it would cost a world of money to do that, so we would probably be better off paying the EFT at that point.
I'm going to try your first recommendations and see how that goes.
Qwest troubles
Anybody have trouble with Qwest? I hate them with a white-hot intensity. They disconnected my cell phone for being one day late with a payment.
I am trying desperately to get out of the remaining six months of my contract and to not pay for two months of service during which they had my account suspended - the phone couldn't be used so I don't want to pay $47 per month.
I dumped them for my home service and am about to do so for my business service, in favor of Comcast. At least Comcast has 24/7 customer service. With Qwest you have to call during working hours and spend an hour on the phone getting the runaround on all your issues.
no they wont
i had qwest like 2 yrs ago we had the home phone cell and internet like 2 days after we had it the home phone and internet went out and they told me i had 2 pay $160 just for them to come look at it (not to fix just look at it) so we ended up paying approx. 300 some odd dollars to get it off
cancelling contract
What if I have the unlimited text with the family plan......
Can I still use the material adverse clause to get out of my contract regarding the text rates changing??????????
No, they won't let you out
No, they won't let you out if you have any text bundle on your phone. I am dealing with their extremely unhelpful agents now for that very reason. Nevermind that the reason I got the bundle was because of numerous un-blockable advertisements that kept coming to me un-solicited.
Canceling your service during billing cycle
I am a Verizon Wireless customer with a family share plan. My contract has ended for all three phones in the plan. Today, I tried to cancel the service on two of the phones and keep one line. They said sure, and reduced my plan to a single line plan. The problem is, they said the service would not cancel until March 16th at the end of the billing cycle, then my plan would swith to a single line. This means I have to pay for one more month of phone service for three phones. It is only 2 days after the billing cycle so I asked if they could charge me for the two days and cancel my service and I was told NO, the billing is automatic and I had to wait until the next billing cycle to end my service and there is nothing they can do about it. I don't believe this. If I did not pay my bill, they would shut my phones off immediately. Is this legal? Especially since my two year contract term has ended.
Prorating Verizon Wireless End of Contract Bills
Unfortunately, the company wireless customer service agreement states the following: "If you terminate your service as of the end of your minimum term, you won’t be responsible for any remaining part of your monthly billing cycle. Otherwise, all terminations by you during a monthly billing cycle become effective on the last day of that billing cycle. You’ll remain responsible for all fees and charges incurred until then and won’t be entitled to any partial–month credits or refunds. You may be able to take, or "port," your current wireless phone number to another service provider. If you request your new service provider to port a number from us, and we receive your request from that new service provider, we’ll treat it as notice from you to terminate our service for that number upon successful completion of porting. After the porting is completed, you won’t be able to use our service for that number."
You can find all of the customer service agreeement disclosures on the following link for Verizon Wireless: http://www.verizonwireless.com/b2c/globalText?textName=CUSTOMER_AGREEMEN...
It is hoped that this information helps you and any other customers. Anyone facing an end of contract is strongly encouraged to cancel PRIOR to the end date to avoid having to pay another full month of service.
Sprint liers and crappy customer service
I Changed from Metro PCS almost 4 yrs ago! WORST MISTAKE OF MY LIFE!
I went with sprint, so when my husband and i went out of town we'd have cell phones to get a hold of someone incase of an emergancy. So i read and looked and read some more on sprint. Finally deceided that I would go with sprint and with their phone for the contracted 2 yrs. Good trial run right?! Boy was I wrong.
By September of the second year i'd lost my job and was unable to continue with the payments on the bill for what we had. So I called them up and told them i needed to adjust my minutes down to the lowest amount of minutes do to the fact that i had lost my job and would not be able to keep up with the payments. End of conversation.
I was not told or informed at the time of that phone call that by adjusting my minutes on my plan that i would sign my self up for another 2 yrs of time.
So for the past almost 2 years i have been beyond angry, lost sleep over this, and very frustrated! So after doing some searching and reading, i found out that i can call and request my contract cancelled do to the fact of not being informed about my contract being signed up for another two years.
So i did, I also told them i would be moving out of the calling area to a remote area of california where there is no cell phone coverage. Particularly for sprint. They put a note on my file that My plan should be cancelled with out the fees to to not being informed about my contract being upped for another 2 years with out me saying okay to it.
I did try calling the cancellation desk, and ended up telling the women i spoke to politely that she was dumber then a box of rocks! I dont know what people don't understand after the 10th time of yelling in the phone that i have no wishes to be a customer for them any longer.
Anyhow for those who are fighting to get out of their contracts dont give up you'll find your plug to get out!
I will be returning gladly to Metro PCS! After to damn long away from them!
Big fat liers!
I wish i could edit my first post.
They lied, what one person told me, two phone calls later was a lie.
It was not put on as high priority as so said. On top of that i spent much of my day being angry and frustrated beyond belief! I was told i was the lier, the person whom i spoke with when i adjusted my minutes Sept 2006 falsified my records. Stating i was sent a letter, stated that I agreed to the contract upping. Said i was credited 50 bucks on my bill.
Anyhow, here is a secret to get out of paying the stupid disconnect bill if you dont mind paying a very small amount.
There is something called a suspention plan, or putting your phone on hold. What you get is no minutes, no voice mail, no text messaging. It's just a phone. You end up paying for a phone like 5 bucks for that plan, plus the taxs and fees the impose on you that is insane. For a family plan like my husband and i total what we were told is 15-17 bucks a month for both phones. Thats better then paying out 400 bucks plus the phone bill for this month. Or continuing to pay out at the highest a month 170 bucks a month on my phone, thats a 125 plus another 50 bucks for overages.
To which they did tell me oh you can change your plan now with out upping your contract which i told them they can shove that idea! Politely of course.
As of Wednesday of this week I am a metro PCS customer once again, i told my husand never again, will i even leave metro. Unlimited local and long distance, no time frames of when i can and can't call, unlimited texting for 5 bucks! And they have even changed it so that when i go out of the area I can pick up other cell towers!
Come on Sept 2008, i can cancel sprint once and for all with out their stupid cancelation fee. Another plus of metro, no cancelation fees!
Big Fat Liars
Did Sprint tell you that when you suspend a line and pay the $5-$10 a month, your contract is suspended also? So when you reinstat the lines your contract starts with the same amount of time left as when you suspended them. This is a no win situation.
Freezing your account does not count against your contract time!
I now work for an International company, and since Sprint does not offer a decent international plan, I basically had a phone I could not use for 9 months out of the year, but I still had 18 months left on my contract. When I asked how to deal with this problem without paying the ETF, I was told I could freeze my account; it sounded like the perfect option to use up the rest of my contract, only paying a couple of dollars a month versus almost $100! When asked about my contract, I was told that the time my line was frozen would not count against my contract period, making it even longer! Just thought you might want to know that freezing your account is not a cheap, easy solution to using up your contract without paying the ETF.
Thanks for the information
Thanks for the information about the suspension plan! I've been going rounds and rounds with Sprint trying to find a way out. They've treated me terrible and lied to me saying at times that they couldn't even get into my account when I called about questions (funny thing was, I was on-line looking at my account at that time and the next person I spoke with pulled it up right away).
Anyway......I can handle the $5.95 a month and can move on with my life!! Thanks for putting that valuable and useful information out there!!
Seasonal Service Plan
I'm so glad the information i posted was so helpful.
For anyone else who wants to know here are the details of the plan, it goes for only 6 months. So make sure you are at the last 6 months of your contract. Two the name of the plan is a Seasonal Service Plan.
Granted i lost my phone number i've had for like 5 years, but it was worth it!
I hate Sprint. I have been
I hate Sprint. I have been with them for many years and they are a rip off! I am tired of paying over $200/mth for two phones because they charge so much!!! I need out! I just got a notice in the mail regarding some changes they are making with the Federal fees - can I cancel on that basis??? Someone please help me!!!
tried to cancel with sprint but they would not
I called to sprint to make sure that i will not be charged the cancellation fee, they said no. I spoke witht the manager and quoted the fee increase and the contract verbatim and he refused. He would not acknowledge the contract terms i was reading. He kept saying based on the text message increase, i will still be charged
Have Verizon but no coverage. How do I cancel my plan w/out ETF?
I got a Verizon account in April because they said they were going to have service in my mothers rural town in Florida. I came for a visit and the phone recieved absolutly no service. I called and complained and they said there was nothing they could do about it. I have now moved here and the phone still does not get a signal. How can I get out of my plan with out an early termination fee so I can get a phone that does work?
Cell Phone (for emergency use)
Can I purchase a cell phone to use for emergencies only?
Any phone can make outgoing calls
Per federal law, any cellphone that is able to communicate with a tower must be allowed to make calls. Calls to 911 are free, calls to other numbers are typically routed through the American Roaming Network and can be made as either collect calls or billed to a credit/debit card or American Roaming prepaid phone card. The only requirement is that you be within range of a compatible tower (if your phone is CDMA you need to be in range of a CDMA tower from any carrier, for example). Not much good if your definition of an emergency phone includes being able to receive calls or slightly more regular usage, but if you just want to be able to call 911 from the road then any recent cellphone will work fine.
Try a Tracfone!
You can get a Tracfone and add 400 minutes ($99) good for any time in the next year. I did this for my mom so she could keep it in her car in case of an emergency. You can get a phone for $10 (reconditioned, on the web -- tracfone.com) on up, depending on the style and features. This averages out to a little over $8 a month -- about as cheap as you can get.
BEST PREPAID CELLPHONE OFFER
Tracfone is currently offering a reconditioned Motorola V170 color flip phone with two 60 minute prepaid cards for only 19.99 plus shipping. For those people who want a cellphone for emergencies this offer is hard to beat. This could give you up to 6 months of service for less than $4.00 a month.
I am a Verizon Wireless
I am a Verizon Wireless customer since January 2007, I have 2 cellphones in a family share plan of 700 min, we only use 200 min per month.
My question is if I can cancel just one line, and keep the other, and if by doing this I have to pay the early termintaion fee?
If they want me to pay, please help me know updated informaiton about how to avoid paying the early termination fees.
Many Thanks
Verizon Wireless Early Termination Fee
You can't cancel one phone without incurring the ETF for that phone. Since you have a 2 phone family plan you could be charged an ETF on both phones since you can't have a 1 phone family plan. Verizon may allow you to switch one phone to an individual plan without an ETF but you would be under a new 2 yr. contract. Canceling without an ETF requires that Verizon make a change in your current agreement, such as increasing the cost of text messaging or adding a new charge to your bill, so read everything you get from Verizon or keep looking for internet posts on this issue.
cancelling contract now
What if I have the Fair and Flexible Family Plan with Nationwide roaming included?
Can I still use the material adverse clause to get out of my term regarding the recent roaming rate changes?
Thanks
My bill says that this does
My bill says that this does not effect anyone who has roaming included in their contract. I have the same plan as you, and they said no.
dr. dog reports success with contract cancel script
fyi... as dr. dog von consumer stein reported, there have been some positive experiences when employing the script above and the other info in this guide... thanks
http://forums.macosxhints.com/showthread.php?t=73319
i never knew this B4
i think that this would be such a better help to more ppl that dont like there cell phone service and/or there provider, i have sprint and i always seem to be robbed blind out of my bill, there are so many things that change i now knw what i can do to get out of this horrible contract for phones that always die, 40 dlr car chargers that only last two months b4 they break and stop charging, overly rated phone prices and service that is ok up until you need it the most!!!!!!! i dont knw who i am switching to but hasta luego sprint/nextel, i think nextel is a bette company and they are even partners with you!!!!!!!!
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