UCAN

I have three sprint lines. two are for the tracking of family. Things were fine until i moved a few miles away and cannot get a signal at my home or in many areas near my home. They say their map says I should have a "Good" signal. The map show it is "GOOD" The reason I got sprint was for the tracker. It does not work now. They refuse to let me out of my contracts. They said they were going to send me some sort of booster to use at home but never did. They said they were going to open a trouble ticket and call me back but never did. My most recent problem was that the VM arrived 10 hours late and cost me $$ due to lost business. This was not at my house where I don't get a siginal but in Charlotte, NC. Again I called and they said that the booster order was canceld as was the trouble ticket. Still refue to let me walk away. I'm being robbed every month for nearly $200 by Sprint. Take a look at the recent consumer reports about sprint. HELP PLEASE!

I called and finally got to cancelations and they tried to discount my monthly service and then offer a free month to counter act the $.75 increase in the service contract.
and finally allowed me to discontinue the final year of my contract and wavied my 600.00 penalty for all 3 lines I had.
Thank you whoever

Sprint is assessing two new monthly charges per line as of January 1, 2008. They are an Administrative Charge of $0.75 and a Regulatory Charge of $0.20. Do these charges qualify as material changes allowing another out from our contracts? Has anyone tried to get out on this one yet? If so we have until February 1 for another round of wiggling out of our contracts.

I called again yesterday and they told me i should switch to Sprint for a better coverage ( same company i guess) and i told her all i wanted was a service that works, i paid over $500 for the 3 lines i have last month and my calls keep dropping, now get this... she wanted me to PAY for a new phone, because my Nextel phone wouldnt work with my new sprint Coverage.

Isn't that SURREAL ?

Here s the lat 2 Emails i got from them:

Sprint Customer Solutions - eCare
to"fiapman@gmail.com" ,

dateNov 29, 2007 10:16 AM
subjectSprint (KMM42326678I80L0KM)

hide details 10:16 AM (23 hours ago) Reply

*************************************

Dear Stephane,

Greetings!

This is the follow-up to our conversation dated November 29, 2007 regarding the Sprint account.

As discussed, I will apply $150.00 credit on purchase of new phones for all the lines.

Further, I am forwarding the Nextel Customer Support number: 1-866-276-0727 and 1-800-639-6111

I would like to thank you for taking the time to speak with me about your concerns. It was a pleasure talking to you.

Thank you for contacting us, and we look forward to serving you.

Vanessa N.
E-Care
Sprint
"Where our customers come first!" <<< now that s Funny !

*************************************
fromSprint Customer Solutions - eCare2
to"fiapman@gmail.com" ,

dateNov 28, 2007 11:59 AM
subjectRe: ID# 20071119085648 USC (KMM42258096I80L0KM)

hide details Nov 28 (2 days ago) Reply

Dear Stephane Marchand,

Thank you for your reply.

I have checked the coverage in your area. Our resources reflects a good coverage in your area.

If the service on the account is cancelled on the account the early termination fee will be applicable.

To avoid the early termination fee, I suggest you to switch the service to Sprint. Your area has a good Sprint coverage. If the service will be switched to Sprint the early termination fee will not be charged.

We have a dedicated group of specialist who resolve such type of concerns. Please, call us at 1-800-777-4681. Our specialist will provide you with all the details.

Thank you for emailing us. It was a pleasure assisting you and I look forward to more opportunities to serve you in future. Have a great day!

Saul N.

Business E-Care
Sprint
"Where our customers come first!"

I believed this was materially adverse changes to my contract. I have called Sprint on two different occasions and was told the following:

(1) I am outside the 30 days to make the change, then was RUDELY accused of having an ulterior motive to canceling my plan;
(2) The change has nothing to do with my contract. The text messaging price increase is not considered materially adverse change.

Do you have any suggestions?

I wish i could cancel mine, i have called customer service many times and they want me to pay a 200 dollars fee to do so, as we have 3 phone that will be a fee of 600 dollars !!
This is ridiculous, i have no reception at my house anymore, when i do get calls at the Office they get dropped withing minutes. My text messages download 50% of the times.
I wish i knew a solutionm or something i could do to cancel my contract asap, if anyone has any tip on how to do so, for the Love of god let me know.

Thanks.

Stephane
fiapman AT gmail.com

Sprint made a change to their International Pricing & Text Message Rate Changes effective 10/01/07.

I believed this was materially adverse changes to my contract. I have called Sprint on two different occasions and was told the following:

(1) I am outside the 30 days to make the change, then was RUDELY accused of having an ulterior motive to canceling my plan;
(2) The change has nothing to do with my contract. The text messaging price increase is not considered materially adverse change.

Do you have any suggestions?