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How to Cancel Your Cell Phone Contract
What's the average penalty for breaking your cell phone contract?
- Wireless companies charge anywhere from $150-$250 PER PHONE LINE. View each carrier's termination fee.
- Kiosks, which may appear to be service providers, can charge even more. Kiosks are 3rd party providers, not cell phone carriers. Additional early termination penalties from kiosks can be as high as $400 PER PHONE LINE
- **Be VERY careful about buying cell phone service from a kiosk at a mall; they often add additional terms to the contract that make it even more expensive for you to get out of a contract (not including the sometimes contradictory return policies and trial periods.) We even received a complaint from a blind couple that had been sold a family pack of camera phones by a kiosk vendor. Promises, promises, promises, but as one UCAN consumer advocate likes to say, "If it ain't in writing, it ain't in the contract."
What if your service isn't as good as you expected -- will they let you out?
- Yes, for around $175 PER PHONE LINE. Cell phone companies do not guarantee quality of service. AT&T explicity states in its Terms and Conditions, "AT&T does not guarantee availability of wireless network." Other providers have similar provisions.
How bad does the service have to be before they let you out?
- In many ways, all that you are entitled to with a cell phone plan is a phone, working or not. Cell phone contracts may not be drafted to cheat you, but they ARE drafted to keep you! Cell phone companies spend upwards of $300 in marketing costs and subsidies to win each customer and they are going to make it as difficult as possible for you to switch to a competitor.
- Make use of your trial period to test your phone EVERYWHERE you are going to use it, because it is the only chance you will get. Do not expect the quality of service to improve. If you are told reception will get better once the new tower is put up, find a different provider
Can a change in contract terms be used as grounds for cancellation?
- Contracts vary, but most changes to your contract can provide grounds to get out. Almost any new fee or new charge is your opportunity to break the contract. Why? Because they can't change any part of the contract without your permission. But they do it all of the time because they know that you DON'T know that you can use that change as a basis for canceling your contract. Here are some recent examples:
- Text message price changes (Cingular T-mobile)
- Administrative charge increase (Verizon, from $0.40 to $0.70)
- Increase
in unpublished number fee (Might entitle a bundled AT&T customer to
quit Cingular/AT&T wireless,or AT&T DSL)
- Make sure the change/increase applies to you. Typically you need to get to a manager. Be sure to use the term "materially adverse" when referring to the change, and have notice of the change in hand as well as the relevant provisions of the contract. See our Sample Script.
- Each carrier takes a different stance on what is materially adverse and who can get out. You usually only have a short time to claim a change as materially adverse. See our guide to "Material Adverse" Clauses in Cell Phone Contracts for more info.
How good are those new websites that allow you to sell the remainder of your cell phone contract to someone else?
- The concept has been around for a number of years. Most of the carriers have a process that allows you to transfer your contract, which can help to avoid activation fees, or perhaps find a deal. The contract "swapping" sites are OK for Plan B, but clearly the better option is to get out of the contract entirely. See a list of carrier activation fees. Available services include Cellswapper, Celltradeusa, and Resellular. Here is a short list of drawbacks:
- There are a lot of outlandish sales to be found like $4/month plans and $5000/month plans.
- Typical internet field of potentially sketchy anonymous buyers.
- Not usually an instant process, can take up to 7 days, and buyer must pass a credit check.
- Cost of plans do not generally differ widely from carriers' rates
- Still a relatively little used process after many years of the concept being around
Are there any other ways I can get out of my contract? I'm desperate.
- We've heard some pretty ridiculous contract cancellation stories and we thought we'd share a few for entertainment purposes. The following tips are not guaranteed to get you out of your contract, nor are they guaranteed to be legal.
- Set your phone to "roam only." Instead of utilizing its own network, the phone will search for the networks of other carriers. Most plans give users free roaming these days, but carriers must still pay for the roaming minutes. The reasonong goes that it costs the carrier more to pay for the roaming than the customer is worth, so the carrier will drop the customer. Some phones, however, can be forced to roam easier than others, depending on the model. Sprint users seem to have the easiest time making this happen, but there is not a large enough sample available to know for sure.
- The Consumerist has a story about Sprint dropping customers for calling customer service too much. Apparently, most of the calls were to correct billing errors, not to complain.
If you are a journalist doing a story on canceling cell phone contracts, UCAN's legal staff deals with these issues every day. Just contact UCAN attorney Art Neill at art [at] ucan [dot] org or 619-696-6966 x654.
Like what you see? Go ahead and show your support! UCAN is a truly independent non-profit watchdog organization, dependent on grassroots donations like yours!
Utility Consumers' Action Network
(619) 696-6966 or file a complaint about a company online.
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Sprint Issues
Sprint sent my boyfriend a second phone, on a family plan, to try out. He decided he didn't want it, so he sent it back in the required time, in their packaging. For the last 1.5 years, he's been charged $60 a month for that phone even though he has called and told them it was returned. Now, 1.5 years later, they are saying they never received the phone. They will not help him. He has been calling and all he is hearing is "you signed a contract". Does anyone have any helpful ideas? In addition to this, he asked for the $99.99 everything plan. They gave him the $69.99 everything digital plan. He's ringing up overages like crazy. It is his fault that he wasn't checking the bills and didn't discover this immediately, but come on, a little help would still be appreciated. He now owes $427 for his monthly bill and overages. If he cancels, he will get charged $400 ($200 per line) for the phone he uses and the one he never used. That phone was never even activated. NEVER EVEN ACTIVATED and they don't see a problem?
yes there is hope
Well, I can't help with the fact that Sprint are being unscrupulous bastards, but what I can do is help with the overage charges. They probably won't volunteer this information, but you can purchase additional minutes in blocks. 100 additional minutes cost $5. I recommend checking the minute total on the line every 4 days or so. You can do this by dialing *2 from your Sprint phone. Follow the prompts to check minutes usage. If you are getting close to going over, call customer service and purchase a block of minutes. It has saved us hundreds....we learned the hard way! Hope this helps you!
Prepaid phones
If and when you cancel your contract phone, you can then purchase a prepaid cell phone and start saving money! With a prepaid cell phone, you pay only for the minutes you use and can use the phone to text as well. Since I switched to prepaid, I have save over $30 a month on my cell phone bill. I would recommend this to anyone who is in the need to save money.
Not really....
It seems that all pre-paid plans' minutes expire. Although the expiration period increases as the pre-paid amount increases, these plans still effectively have a per-month charge. If minutes are not added at least every month, the unused minutes, as well as "roll-forward" minutes are lost.
Not a problem if you're the "average user" (790 minutes per month), but if you're just looking for an occasional-use phone for emergencies, the lowest cost plan for less than 200 minutes per month is still $13/month (Tracfone), and limits you to that one carrier's network.
The complexity and terminology of these plans makes default credit swaps look like a picnic. One might conclude that the only real benefit of these plans is for people who can't get credit.
If anyone finds a plan/plans that don't behave like this, please respond!!
SWITCH TO PREPAID AND AVOID THE CANCELLATION FEES!!!!
Why go through the whole bother - switch to prepaid! You'll probably either have to wait till your contract's over or bite the bullet and pay the penalty, but at the end of the day you'll still come out ahead. With prepaid you only pay for what you use/need. No hidden charges and no cancellation fees. After years of contracts I switched to NET10. I bought the prepaid phone at Wal-Mart and it came with 300 minutes included. Each call is .10 and texting is .5. Best decision I've made. I'm saving more than $50 a month! Aren't these savings worth the switch? I think we've had enough of cancellation chains.
Can I hold Provider to the Price I signed contract
I signed a contract with Att&t after they bouht out my provider. I was told that the bill would only increase $5 and the plan woudl remain the same... I signed a 2 yr contract to switch from old provider to new (ATT).
I have had problems ever since. Constant need for adjustments, eventually my 'agent' was banned from my account - and I have been told by ATT that they will not be adjusting any more bills, and the bill is now over $20 more than I signed on for.
I DO NOT want out of the plan (they offered that for free) But I WANT to force them to honor the price that was agreed upon when i agreed to sign the contract!!
Do they have the right to breach the contract without penalty?
other way
Complain to the company, but do it the right way. When you call the customer service representatives be polite and professional, thoroughly explain the situation to them, and be patient. If this is the first time this has happened you could ask for a discount to recompense you for your troubles.
(By dom)
PayBack
use a brick thru the window -over and over and over. or send a bomb to the office of the prez. or get a magic jack
Want to get another phone!
I've had this nextel phone for a while now and my upgrade is August 1st. Ive have nothing but problems with this phone. My test messaging, internet, 2 way and calls will randomly stop working... ive tried to talk to sprint about letting me do my upgrade early so i can get another phone for free! but they keep saying no only $50-$75 off another phone and im like no... im a new mom and i dont work and the husband only brings in enough to pay my car insurance, internet, the cell phone bills, and rent. we only have enough for diapers and food is there a way to get a free phone without paying any money for it??
Sprint upgrades
You can go to walmart to upgrade your phone...If you are only eligible for the 1/2 upgrade ($75.00), Walmart will honor the full upgrade and you can pick any of the free upgrade phones that they have in the store...I have 3 phones and have been doing this every year. After you get the phone upgraded, call sprint and ask them to credit the upgrade fee and they always do.
dumbasses
cell phones suck dont buy one unless its prepaid and stop walking around on the phone all the time like its your security blanket jackasses
I agree
I agree. Why do people have to be on the phone all of the time? What is going on in their life that they have to be in constant communication with another person? Take a break from the talking and start thinking instead.
____________________________________________
Baby Gifts and Baby Showers Reference
that makes no sense
haha. Modern technology is a security blanket? Give me a break.
Maybe we can go back to the old days of a big black phone sitting in the kitchen with a rotary dial that takes forever to dial a number. Or maybe go back further to the days where you rang the operator from a box on your wall and told her to connect you to a certain person -- that is, if there wasn't someone else already using the line - and it could be someone miles away and you could listen to their conversation.
What we have now is fantastic and is only getting better.
You are truly an idiot. The only reason you don't like it is because you're either a) too broke to get something good for yourself b) too stupid to use it or c) both
How I got out of my cell phone contract
After fighting with AT&T for a very long time, I looked around on the internet and found a company that took over my cell phone contract the same day. I did pay about $40.00 but it was far less then the termination fee AT&T wanted. After doing this, I saw they also had plans I could use without a contract so I signed up my 17-year-old for that service. It has come in very handy when I took away her cell phone for a month and did not have to pay for service since I wasn't in a contract. I just looked them up and here is the link http://www.wirelesswithout.com I only used them after exhausting my resources with my carrier. It worked for me......
You took away her cell phone
You took away her cell phone when she was seventeen? I've never heard of anyone doing that.
Second, if you have a contract and don't use the phone for a month, you pay a lot less. So having a contractless phone isn't such a huge bonus.
taking away cell phones
I have to disagree. Having a contractless phone IS a huge bonus. I was glad we weren't in one when my 17 year old left for 6 months of military school and we didn't have to keep paying for her phone. And when we acquired a business that had cell phones, and none of them would work at our new location, but they were all still under contract, we could get out. Now my teens can buy whatever the latest 'cool' phone is (usually off craigslist or ebay) and switch providers whenever they feel the need because we use wirelesswithout too. Plus where do these phone companies get off demanding I use their service for a certain amount of time, even if I don't like them? Screw that, I'll make my own decisions, thankyouverymuch.
jejeje
There are all kinds of ways to get out of contracts and payments with suspensions and such due to military activity. Now, if it was Joe Redneck's Armee Kamp for Dumb Kids then it wouldn't qualify.
Cell Phones
YEAH> you KIKK BUT JULIE, E..
; )
Canceling an unlimited family plan with t-mobile
I have been a loyal customer with t-mobile now for five years and have been trying to get out of this contract for about a year now. Speaking of which this is a three line plan that is completely unlimited. There are not really any changes to my account other than the usage charges as well as the listing; other charges which is completely different every month and i have paper copies to prove it. Does this apply to the "materially adverse" clause or is there anything else i can do to get out? I have been noticing a decrease in my coverage and i can't even use my phone inside my own home now, I have been there for six years so i highly doubt it has anything to do with the home. Someone please offer me some assistance here because this is driving me nuts, and i've had it, I WANT SOME BUTTS!
I was able to switch to month to month
I live in Chicago and had been with T Mobile for about 6 years. I noticed a severe decrease in coverage that started around Jan. 1, 2009. My girlfriend, her mom and I had to call many times to complain. One of us would call about every 3-4 days to complain and finally after about 3 months, I asked them if I can break my contract without a fee and they said ok. They had my numerous calls on file and I explained that I didn't want anymore more minutes free. I told them, even if they gave me 1 million minutes, they are useless if I can not get service. I am still with them for the mean time, I have two lines and I am trying to find a plan somewhere else that is not too much more money then what I am paying now. I hope this helps, good luck.
T-Mobile service
Yes I have noticed since the begining 0f 2009 a massive decrease in coverage also, not too mention a complete lack of consistency in coustomer service both in store and on the phone. Could any body teel me when they last changed the rate on text messaging. ???
Tmobile has a teenie network
and it will only continue to get smaller... not to mention the extreme let down their data speeds are. at least Sprint is now into 4g (limited markets)...
TERMINATE MY ALLTEL CONTRACT
SINCE VERIZON BOUGHT ALLTEL AND VERIZONS ADMINISTRATIVE CHARGE INCREASED AND THEY ARE THE SAME, DOES THAT MEAN I CAN GET OUT OF MY ALLTEL CONTRACT BY SAYING THE CHARGES CHANGED?
FOR FREE?
IM DESPERATE TO GET OUT OF ALLTEL,
MY PHONE IS SLOW,
THE CAMERA STOPS WORKING SOMETIMES SO DOES THE SERVICE,
IT TAKES 2 MINUTES TO SEND ONE MESSAGE AND ABOUT 30 SECONDS TO OPEN ONE.
I WANT TO SWITCH TO A NEW SERVICE SO BADLY I HATE ALLTEL.
IS THERE ANYTHING I CAN DO?
HELP PLEASE.
Isn't this Illegal?
I have a Question: my friend Jennifer G. Black (not her real name) just moved and her cell phone does not have reception in her new house. Her son is having terrible health problems and she needs a reliable cell phone. She just found out she has about a month and a half left on her contract (her contract was for 2 years), but she wants to switch carriers now! When she signed the contract, she didn't even know she would be charged a fee if she tried to cancel. Becaus of her son's health problems, she's had to spend a lot of money on doctors and medications. now she doesn't have the extra $200 to spend on a cancelation fee. This is rediculous! Is there any way she wouldn't have to pay the full $200?
Terms and Conditions
read the black and white. pretty much no carrier guarantees service inside a building. even if its your home.
cancel without any fee
if you have no reception, they will cancel it without you having to pay....
If not just make up an address that you know for sure doesnt have reception and tell them you will be moving there.
That is how i got my cancelled!!!
Trying to cancel T-Mobile without paying ETF
I have five lines, three of them are up for renewal, but I want out of the contracts for the other two. The issue is spotty service in areas their maps show as good. I have good service (usually) at my home but 1/3 of a mile away I have no service, can't even send or receive text. (Friends with other carriers have perfect coverage) Of course I want to switch all the lines to a different carrier. I called T-Mobile today to discuss the issue, once again. They offered me a cancellation fee of $100 a line to cancel now, as opposed to $200, that was after I asked to speak to the supervisor - I once again explained the issue and told them very politely that I have to go with a carrier that has service in the areas I spend my time. I have calls dropped even along I-5 in WA state. I told her that I need to talk to her supervisor and was told he was in a meeting (yea, right) but he would call me within the next 24 hours. In the mean time I have filed a complaint with the FCC, http://esupport.fcc.gov/complaints.htm we'll see how far that goes or if I'm able to cancel after I tell inform them I've contacted the FCC.
Sprint sucks
hey whats up guy's a couple of years ago i had sprint which were i lived it sucked big time and it was constantly dropping calls every 5 minutes so i went to att and i spoke to a rep there and we were talking about my contract with sprint and he told me if i wanted to join att all i would have to do is bring in my phone bill from sprint and he would surender my contract with sprint and renew it to att he said by law if you decide to choose a different carrier you can and your current carrier would have no choice but surrender your contract with them. you will still be charged a ETF but at least you dont have to stay with a carrier you do not like. also you can even keep your same number cause by law they have to surrender that too so dont let a contract fool you into thinking your traped cause your not. also he was telling how good he thought t-mobile was too so i know he wasnt trying to rip me off hope this helps
this is not a law. it sounds
this is not a law. it sounds like all the ATT rep did was make you pay the ETF with Sprint, and then reduced your 24mo. contract a few mos. to reflect what remained with Sprint. More than likely if it was more than 6 mos. left and thats all the rep cared about to make their commission.
Get out of your Cell Phone Contract -Article on Yahoo
Get out of your Cell Phone Contract -Article on Yahoo
Awhile back I mentioned a site that I used to drop my Sprint Contract called Cell Plan Depot (.com) and today they were mentioned in a great article on yahoo's homepage along with a few other sites.
Here is the link for everyone here: ..well this site won't let me post a link unless I am a member so I posted the part of the article about CPD below....you can see it on yahoo today.
Cell Plan Depot
Also based in the U.S., Cell Plan Depot has plenty of Canadian listings to look through as well. Registering and posting an ad is free, but only for up to 14 days. There are extras involved in their Gold ($19.99) and Diamond ($24.99) membership packages that include messaging, live chatting, photo slideshows and geo-mapping, among several others.
Hope it helps!
need some advice
Hey everyone, i have a dillemma that sucks and im broke right after pay day because of it. I lost my instinc not too long ago and i had it deactivated so whoever found it couldnt make it any calls. i went to sprint store to get another phone and since i didnt ave insurance on instinct i had to pay retail on a new phone; so i bought high note.. the representative at store had told me i should be able to recieve any voicemails, texts and everything that instinct got as well as my contacts which were backed up online after 4 hrs. I went home and after 6 hrs i didnt recieve anything; so i called customer service and after about 1 hr we finallly found out that the backup system on instinct is only for the instinct, not for any other phone... so they said to go and get instinct and download contacts to computer and then return it and get another phone if i want. so i went to sprint store and got instinct and paid a huge difference in price and i went down street and plugged in laptop and waited and finally got contacts off website to computer and i went back to store to see if i could return my phone and get my money back and also cancel my contract but they said i had already done exchange from highnote to instinct and that i could cancel contract and pay 200 but the phone was mine to keep they werent taking back..... i hadnt planned on getting an instinct.... anyone got any advice... wanna get out of that gay company.
Thanks Linda and other tips
After trying over and over to speak my way out of my Verizon contract I tried that Cell Plan Depot site and after 2 long weeks and $15 I managed to save about 176$ in ETF's. THANK YOU LINDA FOR THE PROMO CODE CPD123 25% discount code, I owe you 5$ or a beer on st patties lol
Cheers!!!!!
Mandy
Thanks for that info!
good article, well done
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sprint
I wondering if I will still get hit with an ETF if I exeed my spending limit and they cancel me for not paying. will I still get the ETF OR will they just cut me off and i will i have to pay only my balance??????????????
Sprint
If you just dump out and don't pay, the account will eventually cancel and you will be charged an early termination fee. So, besides your balance owing, you will have $200 plus taxes... But, it would take a bit before you would get canceled for going over your spending limit/ and then for non payment. Have you checked into a payment arrangement or making sure all the charges are valid? I work in customer service there ...let me know if I can give you any more help...
In a similar situation
Wanted to know if you could guide me in the right direction with my sprint account.
Thanks!
Free classifieds
Free classifieds
Swap your cell - for free
Another website worth mentioning is Cellout.ca - it's very similar to other cell phone swapping websites except it is 100% free to use. I posted my phone on there and I was fortunate enough to have somebody take it over.
Check it out and give it a try.
- Lindsay
sprint told me wrong
I purchased a instinct in Sept. cust. rep told me false info to get me to purchase insurance. Now my phones touch screen is not working and I tryed to exchange phone at the store like the rep told me to do. Now they want me to take my phone to a repare place in a differnt town than where i live and let them see if they can fix it. I told them the rep said i could exchange it in the store. They said cust service reps make mistakes all the time, and not to worry about it. They wont exchange my phone. I been with sprint for over 6 yrs. and I told them I didn't like have someone lie to me. i asked to leave them and break my contract, they said no. Its now been 2 days and my phone is still broken and not sure what I should do. My account is current and i have insurance.
Got to sprint(dot)com and in
Got to sprint(dot)com and in the search bar on the main page (right side of screen) search for "self service". The first link ( What is the self-service Phone Replacement Program? )is a very brief overview of the Self Service Exchange Program, and you can click the link in that page to get to the actual Self Service Exchange site.
It's the self-service option to get your phone exchanged. Instincts are known to freeze on the screen. Basically, this link processes a replacement and exchange order. If you have TEP, and there isn't any liquid or physical damage (damage beyond repair, like broken in half) to the phone, you can exchange it that way... but your account MUST be current. If your account is delinquent from late payment, the phone will not ship out. You can also dial directly to Tech Support by dialing *2. They can do some troubleshooting, and once they decide it's time to replace your phone, they may tell you to take it to a repair center. Tell them that you went to a repair center, and they were out of stock. At that point, the agent is supposed to ship you out a new phone. TEP and account being current rules still apply.
You can also try using the link below, but you have to replace the (dot)'s!!
www(dot)nextel(dot)com/en/services/service_repair/self_service_solutions(dot)shtml <--- that must say "shtml" and not "html"
Call Sprint until you get what you want
The thing with Sprint is that you have to continually call and complain until they give you what you want. Don't take no for an answer. If they wont do it, ask for a manager! Once you ask for a manager, they know you're serious and they will do whatever you want. It's a hassle, but it must be done. I've had the same problems. If you call, they'll mail you a new phone. The people in the stores are stupid, they don't know anything. You'll probably be sent to the repair place where they'll make you wait for an hour only to tell you to call the insurance company to have them mail you a new one.
You'd be surprised.... we
You'd be surprised.... we actually are more likely to help you out when you're nice to us, instead of being a dick, screaming for a manager, and being all huffy. And screaming at a manager is grounds for having your account canceled and charged full ETFs for all your lines.
RE: maybe
alot of ppl have called and some of the workers have been disrespectful! In the 1st place if the company did not scam ppl, then when they called they might not b so upset........as i see it your not the one getting ripped off. In other words your on the other side of the fence and thats why you are despiteful!
RE' YOUR SERVICE SUCKS
i DON'T CARE IF U HAVE WORKED FOR SPRINT OR THE PRESIDENT OF THE COMPANY...THE WHOLE BUNCH OF THEM AND THE COMPANY ARE LIARS..........THE COMPANY IS MAKING TOO MUCH MONEY AS A RIP OFF AND WHEN sPRINT NEXTELL FAILS I HOPE I CAN BE HERE TO SEE THAT!
haha
Yes SPRINT DOES SUCK... WORST COMPANY EVER... I have filed complaints with the BBB and Federal Trade Commission... I am done messing around with Sprint... It has only just started...
Ahhh!!!
AHHHHH!!!!!!!!!!! I'm screaming at YOU dipshit. Go blow a horse!
Wow, classy...
Wow, classy...
broken
i have a 3 year contract with solo and im in just over a year and my phone broke how can i get out of my contract or get them to replace my phone?
How can i get out of my AT&T contract? someone please help!
My phone is through my mothers contract, its an add a line they is supposedly under contract. Well i am married now and dont want to be on mommy's phone bill anymore not to mention that her i and dont hardly speak anymore. I want out and i want to get on my wifes plan with sprint. i spoke with AT&T and they said there is nothing they could do untill my contract was up in 10 months! what on earth can i do SOME ONE HELP ME PLEASE!!!
This is easy
all you have to do is add your phone to your mommy's family plan and just continue to pay her the $9.99 til your contract ends..easy as 1,2,3..
Want to upgrade service with provider and they won't let me!
We renewed our phones last January with a 2 year contract with US Cellular. We'd like to upgrade to Blackberries. This would give them $50-60 more from our family a month. They won't let us without paying the penalties. The soonest we can do it is July with no penalty. I can't for the life of me understand why the company won't allow us to upgrade and hand them more money every month. We are willing to wait and now may even change providers.
What's up with that?!?
Thanks for the tips
Thank you for all your comments on this forum. Maybe I got lucky but someone took over my 3 Sprint lines on the site which was suggested above CellPlanDepot.com. Much appreciated, now I am switching to a pre paid plan lol!
Robin.
Released from Sprint, Thanks UCAN
I followed the instructions here and successfully ended my contract with Sprint even though I had just (2 mos ago) purchased a new phone for my daughter because hers broke. That meant I had to sign a new 2-year contract with Sprint. My son told me about the material change/adverse charge situation today. I found the UCAN page and used the specific language suggested.
**Don't give them any other reason than that, because doing so will cause them to try and remedy the other issues and will delay closing your acct.
**Your Sprint account must not have any past-due balances; that locks the acct and they can't override it.
**It might be better to give up your current wireless phone number. If I hadn't done so, Sprint would have made me wait til the end of the billing cycle (3 weeks from now), which would have been after January 1, thus not allowing me to close my acct due to breach of contract agreement. I've had my wireless number for 8 years, and it's still worth it to get out of my Sprint contract.
After I've paid the remainder of my bill, I'm going to become a member of UCAN.
Dropping Sprint With No Penalty
Is the "material change/adverse charge"reason for dropping Sprint still working for anyone? I see that it was first mentioned about a year ago. Thanks!
Find someone to take over your contract
There is a site that allows you to match up with someone who will take over your contract.
Unlike the other sites their service is free.
mobileswap.org
Termination Fees
Well We did this with T-mobile We were changing our home phone from frontier to comcast and frontier cut or service comcast was delayed to come ot install the home phone and told us they had to wait another 2 weeks so at 1 point we told them we had no home service to t-mobile and told them our phones are getting bad reception.
So after hours on the phone they finally cut our service with no Termination fees.
verzion family plans
does anyone know if you can get out of a family plan without paying the cancellation charges if you want to go under another plan?? I now pay $90 for 2 lines on a family plan(a family member is the main person). But, want to switch to my mom's plan and pay $20(the $10 per line)can I do this? Just switch everything over to my mom's account? And would the other person have to approve this????
Assumption of Liability
Yes you can do a transfer of liability to your MOM & she has to do an assumption of liability.
Customer service should be able to point you in the right direction.
I help folks with this all the time.
we're actually in the same
we're actually in the same situation. any ideas out there?
TERMINATE MY ATT CONTRACT
hello Friend
I am a Customer with AT&T with 2 lines and my package is $69/month with 2 year contract. There is still 1.6 years left on the contract. I would like to get out of the contract with no penalty. I checked with ATT and they said it would cost me $175 per line ie $350 for breaking the contract which i way to hugh to afford.
Please suggest me. Also i would like to transfer my cell phones. Do i need to tranfer the cell phone numbers also? Please let me know how to proceed.
Appreciate for the reply.
cheers
S
Best way out of your cellular contract
I saw in this discussion forum a guy who suggested a site called CellPlanDepot.com. I used it to get out of a verizon family plan(3 lines) and surprisingly actually got out. Also I found a site that had coupon codes for cell plan depot and I used CPD123 and got another 25% off the listing price so I presume you could use this code also if you take a paid package. For me the cancellation fee I was faced with at Verizon was a whopping $580 and they wanted me to pay tax! Couldn't believe it. I paid about $18 to save $580. If you are serious about getting out of your contract and want to save big perhaps this lead could assist you also. Let me know if you need further info.
Linda
I want to canceled my contract with Verizon
I am a single parent of two girls and to keep in touch with my daughters I got them a cell phone, I sign up for family plan with Verizon for 2 line 3 years ago, I was paying $152 ever month but Now I'm working less hours and I now can afford this payment anymore. I want to canceled my contract with Verizon but Verizon is telling me I have to pay canceling fee $ 175 I Plus I have to wait until February 7th otherwise I will be charge Other month anyways.
I want to go with Metro service.
I don't know what to do ? CAN YOU HELP ME PLEASE!
yes, i need help
I even had a charge for "Family Finder" and Email sender when I asked for internet lock down. That lasted 4 months till I figured it out. My 9.99 plan is about 50$ . I am out of work on disability. etc etc etc. alltell, moving to verizon,, what should I do!?
How do you get out?
Hi Linda,
Can you tell me how you were able to get out of your verizon contract. I am on a family plan with two lines and my contract ends in Feb. 2009, but I would like to switch to AT & T for blackberry service.
Steph
gettn out my contract
Please help that would be awsome
Help
Can you tell me exactly what you had to do? What is the process? I've got Sprint/Nextel - I've tried getting out using the "my phone does not have coverage in my house" (which they verified, but they still are not allowing me to get out without paying the fee). Thanks!
verizon
Have family plan with Verizon, 4 lines ,4 phones. Family wants to go to I phone. have 1 year to 16 months of current contracts. What to do. Just call and say we want out, try that . Do not know of any changes in plans but will look. Do they work out deal if we keep one line and can cancell the others.
I have two lines with
I have two lines with T-Mobile. If I want out, I have to pay the early termination
fee on both accounts....around 200.00 per line, plus of course whatever monthly
bill I owe(which is always outrageous). Im looking at 600.00 about.
Needless to say I cant afford T-Mobile anymore and would like to switch
to the Metro PCS only to save money.
I am afraid if I stiff T-Mobile, they will garnsih my wages!
same with the 2 lines with tmobile
i 2 am stuck i have been afaithful customer for years but n my case i just want to cancel one line and keep the other they wont let me iam so sad that the its really bad for every one right now and they are really being greedy i would b ok will payn 100 but 200 is a lil ridiculous
Sprint termination
Does the recent dispute between Sprint and Cogent count as grounds to sever a Sprint contract? (AKA, due to your company severing the internet, I cannot contact my websites over my internet phone that you operate)
I just want to know what
I just want to know what T-Mobile will do if I just refuse to pay my bill.
Im sure they will report me to the Credit Bureau, but can they
get a judgment against you or garnish your wages?
T-Mobile and Suncom Conversion
After the Suncom conversion to T-mobile here in NC, our service continued to be lousy, even after they said it would improve.
After much complaining with several phone calls and a visit to a T-mobile store, they let me cancel without penalty.
Verizon is working much better for us here.
machobird
I just want to know what.....
3 years ago, I took my phone out of country for a month long visit. I tried to verify my coverage over the phone with a rep and they informed me incorrectly. I got home with a 1000+ bill, which i refused to pay. the reps could see where i was miss informed but would not meet me half way with the charges. So, I went to ATT and opened a new contract with them (i have been very satisfied, by the way) and said goodbye to T-Mo.
I have gotten a few letters from them hoping to settle the debt, but after this time it's still not on my credit report so, i say to hell with them.
Thanks for the feedback.
Thanks for the feedback. This happened three years ago and they never
garnished your wages?
Our local scum bag radio stations are at it agin
running ads for a scam and not checking into it first
check this out
http://www.ivetriedthat.com/2008/05/15/reverse-funnel-system-run-fast-an...
We need to voice our complaints
I recently had a major problem and needed to ditch my contract. I tried a bunch of sites but no luck. I contacted some site http://www.cellplandepot.com and they were very helpful. They actually found someone to take over my contract and didn't charge me which was nice of the rep. Anyways I don't car to start an email war but we need a place to speak out against this wireless providers as renewing our contracts without notice is simply unlawful. I am going to speak with lawyer about doing a class action suit next week. The rep at Cellplandepot.com said that they would support my cause and put something on their site if we get enough people involved.
Mark
I tried trademycellular.com ... AT&T isn't being friendly
I tried to take over a contract from someone else - twice. Both times, AT&T tells me that I cannot simply take over a contract that I must first create a new account for $39.99/mo for 450 min. All I want is the one phone line that someone offered me for $31/mo with 4 months left on the contract. Is this not possible?! I am not an AT&T customer, but how many people are already AT&T customers that would want to pick up an extra line with less than 24 months of a contract? Contract swapping is useless if that's the only way I can do it.
SPRINT NEXTEL PROBLEMS
I HAVE 3 NEXTEL PHONES AND 2 SPRINT PHONES, I HAVE BEEN WITH SPRINT FOR OVER 6 YEARS AND I HAVE ALWAYS BEEN TREATED FAIRLY AND NOT HAD ANY PROBLEMS WITH THEM. I DO HAVE 3 NEXTEL PHONES I PURCHASED ONE FOR MY BUSINESS AND MY SALES PEOPLE ALWAYS CALLED ME ON MY PERSONAL SO I REALLY HAD NO NEED FOR IT, I ENDED UP GIVING IT UP TO MY SISTER. WELL MY MOM AND STEPFATHER WANTED TO HOP ON MY CELL PHONE WAGON SO I GOT THEM LINED UP WITH NEXTEL, AFTER ABOUT 6 MONTHS I RECIEVED A BILL FOR OVER $700 MY MOM AND STEP FATHER WERE NOT PAYING THERE BILL. I CALLED NEXTEL AND COME TO FIND OUT THEY EXTENDED MY CONTRACT WITH OUT MY CONSENT TO MAKE THERE BILL CHEAPER AND STILL THEY DIDNT PAY THERE BILL. WHAT CAN I DO TO FIGHT THIS I DID NOT AUTHORIZE ANYONE TO MAKE ANY CHANGES TO MY CONTRACT SO I AM STUCK WITH THREE CELL PHONES THAT I AM PAYING MONTHLY ON AND THEY WILL NOT TERMINATE THE BILL DUE TO THE FACT MY MOTHER HAD MY SOCIAL SECURITY NUMBER AND THATS ALL SHE NEEDED TO MAKE CHANGES. SUCKS BEING SUCCESSFUL AND HAVING PARENTS THAT TAKE ADVANTAGE OF THAT!! PLEASE HELP WITH ANY IDEAS
Ditch em
Suck up the termination fee and cancel their phones!!! Will save you the headache in the future!
YES!! cancel and move on TRY AAA. no contract. nationalwide
Even paying the 175, is worth it. beats 75/month..... sell it to a friend for a good deal. BUT SUPERVISE> check employment discounts.... etc....
If you have temporary disability..... sign up for their payment aid plan..... that helps for when you become permantly disabled which in some cases... happens. Be the only one on the plan tho I think. so no else can help you with your mone.
AAA offers a good phone plan with no contract. SIMPLE all over the map and good prices. I think it is called consumercelluer.com if you use me as a referral , we both get 25$$$$$$. ljw
I didn't realize the penalty
I didn't realize the penalty fee for breaking the contracts were so high. I guess it's something to look into before you choose a cell phone company to use.
----------
supreme buy - keyword elite - seo elite - water4gas - fat loss 4 idiots - rocket spanish
TRIPLE CHECK ON EVERYTHING YOU BUY
watch your contracts, small print is awful. ask more than one person. I called alltell 3-4 times in a day and get different answers. !! Get the names of the good servers and ask for superiors phone numbers and call or write emails to tell them they were great.
GET EVERYTHING IN WRITING. ASK FOR EMAIL DOCUMENTION AND KEEP YOUR RECEIPTS.
help with sprint please
sprint
I so need some advice and help with sprint.. I have read through all the post and learned alot. I have been fighting sprint over my bills for about 6 months or so first off they made my split my family plan into 2 as I have 7 lines which they had gave me. Only suppose to have 5 and know are catching all these customers with more than 5 so making them have more than 1 plan, even though they are the ones who approved them. Then I have all these over charges that i'm not sure why spend hrs hrs every month on phone getting credits up to 1600.00 was the largest. I know there is more errors but they say they can only go bck 3 months. the errors started prob 7 months ago. I would love to switch servers but my credit not the best and they all want large deposits. any advice on how to get them to give me some credits. I see where filing a complaint with the federal trade commissions and calif. public utilites commision has worked for some do I tell sprint I have all ready done this or just threaten them with that first? thanks so much for you time
Best advice I can give you
Best advice I can give you is that there are a lot of really nice and caring Sprint reps that hang out in the Sprint forum on phonescoop.com they have helped customers in the past with either advice or even as much as looking into the account for them. I work indirectly for Sprint but not enough to be able to help myself so I wish you the best of luck. www.phonscoop.com>> go under the forums and select sprint under carriers, you will have to create a free account but I can guarantee someone there will be able to get you the assistance you need.
sprint
It takes you to a bunch of sprint sites. Can you be specific on how to get help from this websit.
thanks
Merger
Suncom and T-Mobile have become one, with T-Mobile buying out Suncom and taking over all customers. Would this be grounds to cancel the contract with no early termination fee?
T-Mobile and Suncom Conversion
To the user asking if T-Mobile buying Suncom is grounds for termination...
Did you get any answers? I am in the same position. I bought a new Samsung phone from Suncom in March and it didn't switch over when the conversion was made. I'm getting horrible service. They say I need a T-mobile SIM card, but the phone needs to be unlocked. They said they would give us unlock instructions in 24 hours, but all they did was e-mail us to say they have asked the manufacturer for the unlock code. That was 9 days ago.
I want out. Any help out there?
Suncom to T-mobile
I'm going to a T-mobile tonight. There aren't any close to my location, so having T-mobile isn't exactly conveinent. I think we should be able to get out of our contracts since we signed up with Suncom not T-mobile. Had we wanted T-mobile we would have gone to them.
Broke My Blackjack II with no insurance
I recently broke my blackjack II, and i don't have insurance, and I know that my phone's condition is not covered under the one year warranty, but i was wondering if i could start a new contract and get another phone without having to pay an early termination fee for the new contract.
Is it possible for me to start a new contract and cancel on the 30th day of the contract, and not have to pay the early termination fee???
Someone please help me out here!!!
Same thing happened to me!
The exact same thing happened to me. I have no idea how, but somehow my phone got messed up 32 days after purchasing it. ATT did not cover it anymore, so I went to Samsung, they told me it was pressure damage which isn't covered under their insurance. No other insurance company will cover me until the manufacturer warranty expires. SO basically I'm F*cked. I've lost all my numbers and have been desperately trying my hardest to get them all as I use my phone primarily for business purposes, and there's nothing worse than a client calling me and me having to ask them their name, where they work, and email address. It's embarrassing. I don't know if you have ATT, but after 2 weeks of fighting with them I have written off my losses, accepted that fact that I have lost at least 15 clients, and that I am out of pocket $300 odd. Sorry, more of a rant than help. If you are with ATT the people on the phone keep telling me to find an ATT mobility store, and that they'll be able to transfer the numbers over for me. The people at the ATT mobility places tell me that they hav to charge me $275 to do that.
You can get a new contract and cancel within the 30 day termination period and you'll have to pay a cut termination fee, so it's not too much.
Broke My Blackjack II with no insurance
by an unlocked one ( blackjack or other model) on ebay or local pawn shop and put your sim card in it, or if it does not use a sim card have your service provider programme your phone number in it
TradeMyCellular.com
http://www.TradeMyCellular.com worked like a charm for me, best of all it was totally free....
Can i buy a new phone @ altell?
Can i buy a new phone @ altell with my same 2 year accout i already have? or dod i have to terminate and then renew the contract again. i want the glimmer but im not do for an up grade n my dad says you can buy a new phone with your exsisting contract. what i need to know iscan i buy the new glimmer with my current 2 year contract @ the sale price or do i have to pay for early termination.
i will be more than willing
i will be more than willing to sell you mine. i love it, but i recently purchased it and had to renew my contract for two years. i asked alltel about international plans and i was told that there was one that i could add to my plan when i am traveling so i can use my phone and then i could take the plan off as soon as i am back from my trip. long story short... this does not exist. i would love to get out of my contract, but have to pay a cancel fee to do this even thought they do not offer what i was told. i am been using the phone since august 26 and it is in very good condition. let me know if you are interested. this would help me pay off the cancel fee i might be paying soon so i can move to a different provider that does offer what i am looking for.
Me too. You can buy any
Me too. You can buy any stuff that you like.
wii system bundle
T-mobile cancellation
I want to cancel and I am going to lie about my adress and say I dont get any reception, of course by using a bogus adress. my question is if by making my own fake lease, will that work?
I got out of my contract
I got out of my contract with T-Mobile a few years ago (2007) without paying the early termination fee. I just gave them my new address (where there was no service). They never asked for proof of a lease or utility bill or anything. They just cancelled my service over the phone with no questions asked.
I want out of Sprint...
does a "Sprint contract" require your signature?
I want out of Sprint...
does a Sprint "contract" require your signature? Sprint rep told me I have another 1 1/2 year to go? I don't remember signing anything 6 month ago? In fact, I haven't changed anything in about 3 years!?
same
same problem with sprint. they extended my contract for another year because I agreed to adding a 10 % discount to my $30 a month bill. So I saved 3 dollars a month and now have to pay 200 dollars to get out of the contract instead of staying on for that extra year. I've called 4 times about the unfairness of this, but that's life huh? Sprint is simply playing the hard way.
Unicel... No Service.
I have unicel and I live in Maine and it is like I never have service, anywhere. I can't make phone calls at my house or anything. My parents have T-Mobile and it works much better and they get service in many places that I don't. Is there any way I could get out of my cell phone contract with out having to pay the outragous termination fee?
MY SECRET TO CANCEL!!!!!
i just cancelled my nextel/sprint account.........the easiest way to do it is by saying you are moving out of the country and therefore your wireless service doesnt work abroad and they will waive the cancellation fee. if you are lucky you have family oversees like i do , and you can tell them to fax/email you a copy of any utility bill with an address on it. change the name by using microsoft paint or photoshop or any picture programs and send it in. make sure it looks legit. the best way is to erase the whole address and write it again with your name so that the font matches. when you call its a long process to cancel it. and they will tell you to fax the proof of residence to them and that it will take 24 to 48 hrs for them to contact you. but if you insist like i did, you can send the rep a direct email and they will cancel it on the spot. im telling you this because i know what it feels like to want out of stupid nextel. I had 2 lines which would of cost me $400! but now im getting the iphone 3g july 11!****** also be careful trying to port your number to another wireless carrier.... im choosing not to because i dont know how the system works and maybe sprint will realize i was lying and charge me the fees. so id rather just get a new number than to risk it! i hope this will help all u people a lot.....trust me it works because i did it!
I moved to Europe and Sprint refuses to cancel ny contract
I contacted Sprint before I moved to Europe and they said when I get there fax a utility bill and they would cancel my conntract. Mind you I was a loyal subcripber for 7 years, When I got settled in I callrd them to find out the exact cancellation process and the agent just said" That's ok , you are cancelled." Now they have collections after me for $365 and will not listen to my complaints. My response: Pound sand! I can't believe they would treat me like this. They can think I owe but I will never pay them or use them again upon my return stateside. They were a good company before the Nextel merger. Nextel ruined the company, service declined immediately.
If ANY company thinks they can bill you unusual charges for anything, just remember, you can bill them back for anything just as easily. I'll pay when they pay.
get out of contract
talk to several people at your carrier get there name and office location then suppion them in small claims court see if they wont find time to call you now
Just as bad in the UK
Over here in the UK you are bound by the dreaded contracts. I have used the method of going abroad to buy myself 6 months leniency, but that's it.
You are really annoying. You
You are really annoying. You talk about how America is all about ME and MONEY. Well buddy, you fit the typical American mold then. Everything you wrote was about YOU, YOU, YOU. Are you really bragging about what a bitch you are? I commend the lesson that you were trying to teach.. to never back down for what is right.. but... to believe that everyone will fall to you if you intimidate them *rolling my eyes*.. you need to get punched in the face to bring you back down to reality. Oh, and bragging about everything you own and how many people you got locked up and investigated.. yeah.. why don't you take it down a notch. You're probably just all talk. That's all. Next time, less bragging please..
my bad.. my above comment
my bad.. my above comment was meant for "SPRINT - VERIZON - NEXTEL Y'ALL BADD"
SPRINT - VERIZON - NEXTEL Y'ALL BADD
Yep. Had 'em all. No antenna coverage on Nextel, when they were just Nextel; Sprint is just like what you've been reading - unethical, criminal and uncaring. Verizon has good coverage, fair customer service, expensive everything. They're all just doing what is the AMERICAN WAY of doing business; the reason why we are the only developed western country without a national health plan. It's all about GREED here. Get the money any way you can, because you're on your own. Don't be accountable for anything, anyone or yourself. And don't follow-through or finish anything you're doing for anyone, because who really cares? This is America, land of ME and MONEY. Obviously, I've been around after owning three businesses and working in medicine for 34 years, and dealing with all kinds of business and consumer issues and PEOPLE. The lure of money makes companies and their employees (who do not have a sense of ethics or morals) do whatever it takes. The answer to most of these e-mails is to post a comment; fill-out a complaint and file it with the appropriate agency; follow-up your complaint with 2-3 phone calls to that agency; contact your congressman and even some law enforcement agencies (U.S. Justice dept; U.S Trade Commission, and FBI or FCC for criminal violations). I am very persistent, formidable and intimidating when I have to be I have helped lock-up over 400 criminals (locally and abroad) over the years; the reason 350 employees of the Rhode Island DMV, and state government, and local mob were investigated and prosecuted for operating stolen vehicles; grey-market and false vehicle records, including the governor himself! There is a line of people out there who wish they had seen me coming before they had to deal with me, because I fear no-one. What I am telling you is to never back off! Write intimidating letters, make the calls to speak to the top people, and document everything. Ask to see records, record dates, people's names and verify they have received your faxes and letters. Every place I do business has either the utmost respect, hate or fear, when they see me coming. I don't care, because I'm actually a nice guy. But also the most formidable person on the planet. Use what you got. My father taught me that "can't" isn't a word. YOU C-A-N anything. If your little voice inside is keeping you down, start reprogramming it. YOU, and a little effort can do anything. Go GET 'EM - and tell the naive people out there, I'm NEXT.
Got a GREAT short term plan on adioswireless.com
Just picked up a short term Verizon contract and free mint crackberry as part of the deal on http://www.adioswireless.com
Free site to get out of you contract
http://www.trademycellular.com is a free service that lets you get out of your contract.
Unicel
We have been using Unicel and a bag phone in the North Woods of Maine these last few years - we were promised that with the new regulations concerning digital communications that we could continue using Unicel service during the summer (last year) and that towers were bring built to accommodate that area - Unicel sent us a small cell phone, telling us we could no longer use our bag phone - so my husband signed a contract with them under those conditions - we went North and the phone didn't pick up any signal at all and there were no new towers - nothing - we finally reached Unicel when we returned home and requested that they hook up our bag phone which they finally did - this summer the bag phone is not going to be able to be used and as we are still under contract to Unicel and will be until next March - we will have no phone service for the summer and there are still no new towers - I have a medical condition and a phone is absolutely necessary - we live an hour from the nearest village and electricity and land lines - I have spoken with a Unicel representative and he said that the area in Maine where we are located is on the fringe of their network and just because we have no service is no reason to terminate the contract - although I might add that US Cellular does get a signal up there as does Verizon - what - if anything - can we do ??
Bag Phone
Look or google a M800 bag phone. I have just got one.
Sprint sucks
My son-in-law to be has a contract with Sprint. He has had his phone service suspended and still gets the outrageous bills from them every month. They will not let him terminate his contract. He has been billed every month since Oct. and of course he isnt paying the bills, because he wanted to change carriers and terminate his contract with Sprint. How can they refuse to let him terminate his contract? I think they told him he would have to pay all that is owed to them and they might consider terminating with the huge fee of course. If they had of let him terminate the first month, they would have gotten their early termination fee, but now he owes so much to them for a service he cant use, he cant afford to pay them at all.
Any suggestions out there that can help in this situation?
RE: son-in-law
hey that sucks it states in his contract that at any time he end his contract sprint can carie the contract tell that decid to end at any time. there for accuring late fees as well as reg charges. You need to find out exacty the day he sighned contact. then reactvate phones if morethat 1 phone he can modify the contract without acuring ETF) early termation fees by telling them he wants to get read of that extra phone. thet he can put the phone in a suspended states. he will be chared a fee of $7 month. but it is alot better then ETF and monthly/lates fees. make sure next time he signs a contact he reads it more that once to fully understand. they trouh loop holes. if he is in a N states witch means not able to react he can get a huge discount all ETF waved or 40% up to if he goes to pay the full bal and tells them he is in a hardship he will get more discount. hope every thig work out better. take care.
Can't cancel Sprint
Have your son-in-law fill out our complaint form. He should have been able to cancel without paying the outstanding charges. The $200.00 early termination fee would be added to these charges and the account would be sent to collections.
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sprint
I'm not sure if your the one I just e-mailed. You seem like you are very educated at all this :) I so need some advice and help with sprint.. I have read through all the post and learned alot. I have been fighting sprint over my bills for about 6 months or so first off they made my split my family plan into 2 as I have 7 lines which they had gave me. Only suppose to have 5 and know are catching all these customers with more than 5 so making them have more than 1 plan, even though they are the ones who approved them. Then I have all these over charges that i'm not sure why spend hrs hrs every month on phone getting credits up to 1600.00 was the largest. I know there is more errors but they say they can only go bck 3 months. the errors started prob 7 months ago. I would love to switch servers but my credit not the best and they all want large deposits. any advice on how to get them to give me some credits. I see where filing a complaint with the federal trade commissions and calif. public utilites commision has worked for some do I tell sprint I have all ready done this or just threaten them with that first? thanks so much for you time
short term cell contracts with incentives
I forgot to mention that I also found a great short term contract on cellplandepot.com, im tired of paying the activation fees when I sign up for a cell phone agreement. When I took over a plan on cell plan depot's website I actually was given 50$ cash incentive to take over the contract. Sweet deal. Later y'all!
Another site helping with cancelling the contract
I just came across www.cellrelief.com - it looks nice, works with most US and Canadian wireless providers. The safe bet would be to try to list your contract on all plan swapping sites - the nice thing about cellrelief.com is that's there's no risk - it's free.
Another site helping with cancelling the contract
I just came across www.cellrelief.com - it looks nice, works with most US and Canadian wireless providers. The safe bet would be to try to list your contract on all plan swapping sites - the nice thing about cellrelief.com is that's there's no risk - it's free.
Said "GOODBYE" to my wireless contract
Just posted my at&t "family" plan for free with www.adioswireless.com
Didn't want to pay $300 in "pro-rated" early termination fees!
Got a fast reply... 1 week , paid $19.95 . No more at&t
give it a try
Maybe these sites work for some people, but I'd personally recommend trying some local forums, newsgroups, or Craigslist. We got the best response from a deals website Just saw this site mentioned last Wednesday evening on CBS 2 News. They claim to be able to help you break your cell phone contract. Anybody have any feedback about it? www.CellPlanDepot.com
Short Term Plan
I found a site through google and it has some short term contracts n stuff www.cellplandepot.com. I found a Sprint plan for my mama which was 8 mths remainin in contract.....a lot better than signing the 2 yr agreement no? What do you guys think?
Jen
i acccidentally drop new treo 650, 2 months old without insuran
my carrier is sprint and recently I lost my treo 650 and have a replacement from my insurance and pay $50 dollars.
And after receiving the replacement i canceled my insurance, this happen two months ago.
i accidentally drop my phone and messed up the screen, i don't see anything anymore, but phone still received calls with empty screen.
my question, how can have this fix? i just canceled my insurance.
can I still use the warranty for the phone?
who to call and where to take to have it fix?
The insurance or sprint?
please help me.
thank you
Dropped new treo 650
The insurance is canceled and the warranty is not an option since you dropped the phone. You can send the phone back to the manufacturer, they will determine that it is out of warranty and let you decide if you want it repaired.
sprint phone bill
Thanks for all the good advice, I WAS an original pioneer member of Sprint since 1996, cancelled service for 1 yr. then restarted since 1999. Long story longer, I have always had to call them and write letters when I had a billing problem. This last problem prompted me to NOT pay, and see what my options are:
My last phone kept turning off by itself, so I went into the store to see what I could do with it, next thing I know the young man is telling me that because I've been a customer for so long, that it would be cheaper to pay for 3 new phones, and would ONLY be charged $15 for each, he said he was upgrading my account to convert it to a Family plan.I told him I specifically DID NOT want new contracts, and he assured me that was not the case. I mailed one phone to Virginia Beach to my sister from SAn Diego, 2nd phone was my replacement, 3rd was xtra, and my Mother already had her phone. I told the young man that was helping me, that my elderly Mother was waiting in the car and I needed to take her home, he said that would be fine. I took my Mother home, went back, he had me sign 3 receipts for each phone, Ipaid him $45-, before I signed I asked again, "NO new contracts right?" and he said absolutely NOT. He did say that I needed to get insurance on all the phones, and he was not going to let me leave the store without adding insurance, since it would be a GREAT benefit to me for ANY future problems with the phones. I did agree to let him do that. When I go thome, I realized they had kept my leather case when they downloaded my old numbers into the new phone, I went back after a few days, and the same young man said they did not have it, I asked him to check the back, since that was where they downloaded all the phone numers into the new phone, no leather case. Then, I got my phone bill and several hundred dollars had been added onto the bill, I called Sprint right away, and they said the young man in the store made a mistake, and they reversed the charges on the "New, cell phone contracts" I explained that this was suppose to be a "Family Plan" and that one of the phones was NOT even being used. Sprint said they would send fedex to pick up the phone, I left clear instructions to my Sister, she said fedex never showed up for the un-used phone. I was gone on a family trip to Ireland. Also, they said they would reverse the charges which they partially did. When I got back from Ireland, I picked up my mail, and my sprint bill of $400- plus dollrs. had been sent to a collection agency, and was now..................$1,187.00 !!!!!
I typed up a letter and mailed it to Sprints corporate office, I've been playing phone tag with their dept. called "Employees helping Customers??" and she wants me to find my ORIGINAL reciepts and documents from the day I went into the store. She said they need to have something in writing stating that by receiving these 3 new phones, that it was NOT a new contract??? along with another old issue of never receiving a "FREE airline companion travel ticket" I asked her why I needed to fax all of this to her, when they should have all these documents and notes in their computer, her response was that they don't save everything. So........before I fax whatever I can find, does anyone have any final suggestions for me? I'm thinking if they don't have any documentation then why should I provide my receipts??? So lets see, I was a customer steadily since 1999, I let the phone get turned off, and am now using Virgin Mobile (no contract).............I think Cricket is still cheaper, and lo and behold Virgin Mobile works in conjunction with Sprint !!!! I bought the cheapest virgin mobile phone for $15- at wal mart, and a top up card, you can choose pay by the minute, or pay a monthly charge, with 'NO' contracts, and they issue you a credit right away if you refer other people. So if anyone out there has decided to try virgin mobile ( I am recommending them to you) please email me for my reference info. since they issue a $25- credit for referrels, AND they let you play contest games on your phone for free and you can win bonus minutes. They also have a website where you can play online, and you can try and win cool stuff. Good luck everyone else, and thanks for any future responses I may recieve. Happy Spring !!!
Get out of your cell phone contract on this site
Sprint caused many headaches for me during my stay with their service, one of their retention employees told me to try www.cellplandepot.com before I paid the early termination fees and to my suprise I got out!! Posted my plan, easy to use, and saved some serious dough! They are like the Ebay of cell phone contracts.
False Contract Renewal
I've been Sprint customer since around 2001 and
recently changed carriers. Shortly after I received a
double bill and $150 early termination fee. Sprint
states that I renewed my contract with them in 2007. I
did not, nor would I ever agree to a renewal. I did
however visit a Sprint store in 2007 to inquire about
fixing my faulty phone that would shut off randomly.
They said they would not help me unless I renewed my
contract. They said I would receive a new phone if I
renewed. I refused knowing I would soon join a family
plan with a better carrier. Today they are saying they
have "notes" in their file that state I gave them a
verbal contract renewal in 2007. I feel as though
they do this to many others, which is why I am filing
this complaint. I don't want to pay this and I don't want
my credit score lowered. What to do..........?
Problem resolved!
Ok.....problem resolved. All I did was file two online complaints, none of which was with Sprint. One to the Federal Trade Commision another to California Public Utilities Commision.
I never paid the bill. That was probably not wise of me but here it is one month later and Sprint just called, referenced the complaint and reversed the charges. I hope this helps others.
help with sprint
I read ur blog on this page, i hope you get this. I have been fighting with sprint over charges. you just told them you filied these charges and they helped. I need some guidance thanks so much
Contact State Attorney General re: Sprint problems
On June 24, 2004, Verizon Wireless, Cingular and Sprint PCS entered into an
Suggestion to the Sprint problems: I found the following on the BBB site. I would contact your state Attorney General's office, regardless of whether or not you live in one of the below named states: Assurance of Voluntary Compliance with thirty-two Attorneys General*. The Assurance settles charges the business violated consumer protection and trade practice statutes through misleading advertising and unclear disclosures relating to service agreement terms and wireless coverage area. Under terms of the Assurance, the businesses agreed: - To provide coverage maps showing where the phones work to consumers - To give consumers at least two weeks to determine service is available where they need and want it and to terminate service contracts without incurring any penalties if the service does not meet their needs - To permit consumers to terminate service contracts within three days for any reason without paying the early termination fee or any activation fees, and - To make changes in how they advertise and sell their services and coverage. The assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. *Alabama, Arkansas, Colorado, Delaware, Georgia, Hawaii, Idaho, Illinois, Iowa, Kansas, Maine, Maryland, Massachusetts, Michigan, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Dakota, Tennessee, Texas, Virginia, Wisconsin, and Wyoming.
Also, check out this BBB
Also, check out this BBB site about how Sprint has been screwing customers since at least 2004, as evidenced by the lengthy BBB complaints and the federal, state, and local legal actions against the company (listed at the bottom of the page on the link).
Again - please contact you state attorney general's office as well as the federal trade commission. Keep accurate records!
BBB link on Sprint bad business practices
Sorry - the link is:
http://www.kansascity.bbb.org/commonreport.html?bid=98010534
Did I screw up or did the Rep????????
In November a rep. at Costco sold me a new plan with Verizon. My plan with T-Mobile, I thought was just for a year and had expired in September. Although I couldn't see the screen he was looking at he said "yep" my contract was up and sold me 4 new phones and a new 2 year plan with Verizon. Now I get a bill from T-Mobile saying they want $600 in cancellation fees and that I had a 2 year contract. I have checked all my paper work with T-Mobile and nowhere does it say how long the contract was for. I had done it on the internet. Who is liable for this? Me or the Rep. at Costco?
What Happened Was...................
Honey,
Afta readin watt u write, it seems da moi that u got hundled the rong way. goback 2 cotco and tellem u were mesed up wit ur mess & they wood fixx it for yall.
i knew bout this cuz i was wit cotco befre and they will tak everthing bak to the way it was sweetie.
Holy Cow, Randy! Do you
Holy Cow, Randy! Do you speak English?!!
Need Advice
Need Advice, I signed three land line contract with Bell Canada, after 6 months, I had tons of problem with voice mail system, to a degree we were not even getting phone calls and phone keep going to voice mail, voice mail was not accessible. After trying to solve the problem about four five times, I think they keep sending me to India, I decided to to switch. Now they send me a bill of 1,500 dollars for breaking the contract. What is my legal course? What can I do to avoid paying this unwarranted charge!
Thanks
Nextel/Sprint
Sounds like you all are gettng as many problems as we are.
When we returned home from Korea on military orders, we got me a phone, and upgraded my fiance's phone that'd he'd had since he joined. Within four months of receiving his new phone, the screen went out. When he went to get it fixed, they said his WARRANTY HAD EXPIRED, it EXPIRED before he BOUGHT the phone!!!! On top of that they said it had water damage. We couldn't call people to let them know our daughter had been born, because he couldn't see his screen. It took us six months after this incident to get a NEW phone, which ended up beig a SPRINT phone and not Nextel, so when went to his hometown, where Sprint apparently doesn't work, he called and said he wanted to trade in his phone for a NEXTEL phone. At that point they told us we would need to be transferred, and once tansferred, we got an answering line because that section was closed for the weekend. When we finally got back with them, he was over his 30 trial period... BECAUSE THEY WERE CLOSED. Well FINALLY, we got that phone returned, and for its price, got TWO new phones, that were supposed to be covered by that old phone. NOPE, we paid for them, and when we CALLED BACK AGAIN, they said we would get a refund. That was about four months ago. So we called the other day because our service was suspended on ONE phone?!!! They said they would transfer us to get it fixed... that section was CLOSED. Called back today because they wanted to offer us a rebate of 300 dollars or something like that, but we had to PAY them to get it?!! WHAT?!!
I am so tired of Sprint/Nextel. We can't get ANY customer service, we've even had them hang up on us before. We can't get our bill fixed, we can't get our rebate, we haven't had anything but problems. The sad thing is, my fiance has had their service for the last seven years, and he said before they were Sprint, they were fine. Our bill is never correct, and we can't get fixed either... The worst part is that we had to renew our contract to get a phone that worked... So we've renewed our contract about 4 times in the past year.. It sickens me that these people get away with this. When we finally get out of this contract... We are going with a company that doesn't have a contract... or bad service, or dropped calls, or any of this CRAP....
T-Mobile is Dark Sided!
I do not know how to get out of my T-Mobile contract without paying $200. I can not recieve calls from certain people and last night the only thing they could tell me is they would send me a "better" phone...but I have to renew my contract for another two years! They said I was making up the fact that I can not recieve calls because their computers say I should have "fantastic" service! "FANTASTIC!!!" What do I do?
T-mobile US sucks, end of
T-mobile US sucks, end of story. I've had similar problems where I've been billed for a service, never received the service, but have them tell me their computer tells them I have the service. They don't even want to compensate me now that they have noticed it was THEIR error.
My suggestion, just pay to drop the contract if it's cheaper than waiting it out. Go with a phone service that doesn't have a contract. Customer service is NOT worth dealing with. It absolutely sucks. I had to talk to at least 20 people before my problem was fixed and I still wasn't real happy with the outcome.
I have the same problem. I
I have the same problem. I have gone through four of the same phone and they give one option to take it or leave it. I want to leave it but with the $200 cancelation fes, I wouln't do it. They are telling me that I am probably dropping it or getting it wet. I have had four, going on five phone within 90 days. Does that seem reasonable? I don't think so. They are bad with getitng an upgrade with out renewing the contract for another 2 years.
Sprint refuses to return rebate
Sprint is a joke. They are the worst company imaginable. I have been waiting on my $200 rebate for the past 5 months. It is a part of Sprint policy to rob there customers. They may not put it in writing but there business practices are consistent. I am going to try putting my phone on roaming only and see what happens to get out of this contract. The reception is absolute crap where I live. I have to walk around my house just to get service. Worst of all there customer service reps just sit and lie about what they are going to do and miraculously nothing gets done. I have been with every other company and none of there bills change from month to month. Sprint somehow ranges from a $50 to $100 increase each month. Its impossible to even get through to customer service to talk to someone because the average wait time is roughly 30-40 minutes. The strategy that Sprint uses to conduct business is absolutely dispecable. First they refuse rebates, overcharge on the bill and then set up the worst customer service call center knowing that customers are less likely to wait on the phone for almost an hour. It works for them and its about time consumers step up and stop this foolishness. I have spent up to an hour and a half waiting on Sprint. In fact I have put my phone on speaker gone grocery shopping, washed my car and eaten dinner before someone answered and you guessed it no fix to the problem yet. I would really rather them tell me that I can kiss the money good bye.
Call Nextel, tell them you
Call Nextel, tell them you want to change your plan to being billed by the MINUTE. That way you should get out of monthly fees etc. & once they agree, shut the power off & toss that baby on the shelf. Problem solved:)
NEXTEL LOOP HOLE!!!!! FINALLY!!!!
I have not tried this yet but I have searched EVERYWHERE for a way to get out of my Nextel contract EARLY FOR FREE!!!
: ) : ) : )
Get out of your Nextel contract for Free!
I wanted to upgrade to a 3G phone that also supported the EV-DO network, bluetooth, etc., but I was stuck in my Nextel contract.
Of course, I could have bitten the bullet and paid the cancellation penalty...but with two phones on my contract I would have given away $300.
However, once Sprint finalized the merge with Nextel, I could jump between Nextel and Sprint PCS without penalty. Sweet!
So, just a few weeks ago I upgraded to the Samsung SPH-A900 which met all of my tech requirements - and once I signed my new Sprint contract, I noticed a loophole in their system.
You see, when you sign a new mobile contract with Sprint you have 14 days to cancel without penalty. You can return your phone for a refund (or just get the free one when you sign-up).
Once you switch between Nextel and Sprint, your old Nextel contract is null-and-void.
I even brought this to the attention of the salesperson, and she asked her manager - I just wanted to know if they would stick me back in my Nextel contract if I cancelled my new Sprint service, and sure enough the manager acknowledged the loophole.
So, go! Free yourself from your Nextel contract and get a service that works!
Just remember to double-check with your salesperson, just in case they change the contract to close this loophole.
P.S. Support your local music scene wherever you live!
OR FOLLOW THE LINK TO GO WHERE I FOUND IT...
http://www.northjerseymusic.com/nextel_loophole.php
Sprint renews contracts without permission
Yes, it's true! Not one, not two, not three, but all four of my family phone contracts were miraculously "renewed" in spite of the fact that one phone had not even been in use for over a year! I complained continously and vigorously and after 9 attempts I got Sprint to put IN WRITING that my contracts were all satisfied on August 11th. On August 13th I changed carriers. OF COURSE, Sprint sent me an unitemized bill for $921. When I inquired...you guessed it....they said it was early termination fees! I've forwarded their OWN email to them showing the correct satisfaction dates for my contracts and get no response. Any suggestions?
Sprint Contract Renewal
If you are a CA resident and have your contract, please fax it to 619-696-7477. In addition, we need the early termination bill and most importantly, the EMAIL correspondence you referred to in your posting. Please file an online complaint to the CA Public Utilities Commission at www.cpuc.ca.gov and to the Federal Trade Commission at www.ftc.gov. Don't forget to print copies of your complaints and send those to UCAN, as well. Finally, you are strongly urged to write a certified return receipt requested dispute letter to the company as soon as possible. You should give them a maximum of 30 days to respond to your dispute and let them know you have also filed a dispute with the CPUC and the FTC.
If you are not a CA resident, use your proof to file online complaints with your own public utilities commission and the FTC. No matter what state you are in, please write the certified dispute letter. You will find examples on our website in this section or under Consumer Tools.
Same Problem
I have an exact same problem. Sprint renewed the contract without my permission, and asked me to pay $600/three lines. I called them many times, but they kepp saying I agreed over the phone, but I didn't do.
Any help?
UPDATE - IT WORKS!!! What a
UPDATE - IT WORKS!!!
What a relief! :) Thanks sooooo much UCAN, this is a huge help to me!
I have a question about
I have a question about cancelling my Verizon wireless account (ends in Feb 2008),
I noticed this on my bill for this past pay period:
Beginning September 1, 2007, our California State PUC Fee will increase
from 0.11 percent to 0.18 percent. This surcharge, which appears in the
"Verizon Wireless surcharges" section of your bill, is to recover
assessments by the California Public Utilities Commission. It is a Verizon
Wireless charge, not a government mandated tax, and is subject to
change. Please refer to the "Our Rights To Make Changes" section of your
Customer Agreement for information about changes
I checked the "Our Rights To Make Changes" section of my contract...
OUR RIGHTS TO MAKE CHANGES. All of the Services that we provide are subject to our business policies, practices, and procedures, which we can change at any time without notice. WE CAN ALSO CHANGE RATE PLANS, PRICES, FEES, PEAK AND OFF PEAK/WEEKEND CALLING PERIODS, AND ANY OTHER TERMS IN THIS AGREEMENT AT ANY TIME ON FIFTEEN DAYS NOTICE. IF THE CHANGES ADVERSELY AFFECT YOUR RATES, YOU HAVE THE RIGHT TO TERMINATE THIS AGREEMENT WITHIN THIRTY DAYS OF NOTICE OF THE CHANGES. HOWEVER, YOUR RIGHT TO END THIS AGREEMENT WITHOUT ANY EARLY TERMINATION CHARGE IS YOUR ONLY REMEDY. If you choose to continue to use our service after receiving notice of any change those changes will apply to you and the terms and conditions of this Agreement will continue to apply.
So does this mean I can use the same process as the one people used in March?
Thanks!
Verizon Contract
It appears that you certainly should have the right to cancel as it is a material change to your contract. Yes, the company has the right to make changes. But, the company must notify you and give you a chance to get out immediately. If you decided you wanted out of your contract, you are strongly urged not to use the phone service once you have been notified of the change.
STAY AWAY FROM SPRINT
I've been with Sprint for 3 years only because I can't get out of my contract with them. Since, day one I have had problems with them. I think if we had enough individuals to step up and file a class lawsuit against them maybe we will get somewhere. If we don't it will still be worth the fight because we will make others aware of how they like to con innocent people. I have AT&T as well and I have not had any problems with their services since I signed up with them. I'm going on a year. Maybe, we also need to email all these comments to Sprint and just maybe they will cancel us. Could we be so lucky!!!!!!!!!!!
Sprint~2~Gether Or alone~ They Got S--t ALL MESSEED UP!!
WELL HERE IS MY STORY, AFTER READING EVERYONE ELSE'S MINE DON'T SEEM .. WELL THAT BAD....... OR DOES IT? OKAY I DRIVE A TRUCK SO I REALLY NEED TO DEPEND ON SERVICE, AND WHEN I'M STOPPED RELAXEING I ENJOY A PHONE I CAN GET ON THE WEB, CHAT WITH MYFR YA KNOW THOSE THING'S WHEN I'M TRASHING AROUND AT THE TRUCK STOP. SO OFF AND ON I HAVE HAD SPRINT FOR ALMOST 6 YEARS, AND NOPE !! I HAVENT KEPT A CONTRACT YET, YA CAN'T.. NOPE NO SIR~RE BOB, THEY WILL MESS A GOOD THING UP ALL THE TIME, I HAVE THE SAME PROBLEM EVERYTIME WITH THEM... I GET ON LINE AND SEE THE NEW PHONES THEY HAVE FOR FREE !! YES WITH THE 1 OR 2 OR 14 YEAR CONTRACT, WHICH EVER THEY THINK THEY HAVE YA FOR, SO IN THE LAST 6 YEARS I HAVE HAD, HUMMM AT LEAST 12 NEW PHONES I GOT "ON LINE" YES SHIPPED TO ME FROM THE TELEASALES... THOSE CUTE LITTLE ONES THAT DONT SPEAK ENGLISH ALL THAT GREAT . { YET} BUT THEY ARE GETTING BETTER, AND I HAVE A GREAT NEW PHONE, AND BEFORE I CAN GET IT ALL SET UP, YA KNOW RINGERS, SCREEN SAVERS AND ALL MY PHONE NUMBERS OF FRIENDS, MOM DAD, AND THE THE WHOLE FAMILY, YEAP BEFORE I GET 1/4TH DOWN MY LIST, THE PHONE MESSAGE COME'S ON AND SAY'S THAT ALL FAMILAR RECORDING....... THAT ONE WE HAVE ALL HEARD ............"WELCOME TO SPRINT, YOUR SPRINT SERVICE HAS BEEN SUSPENED BECAUSE YOU HAVE EITHER EXCEEDED YOUR ACCOUNT SPENDING LIMIT OR FAILED TO PAY YOUR INVOICE ON TIME ~ YOUR CALL IS BEING RE~DIRECTED TO PROVIED YOU WITH "... BLAHH BLAHH.. BLAHH, WE KNOW WHAT IT SAY'S. BUT IT SHOULD SAY "TO PROVIED YOU WITH ANOTHER WAY TO TAKE YOUR MONEY, AND KEEP COMING BACK,... SORTA LIKE ..... AHHHH.. NO VASOLINE FOR ME!!... ANYONE ELSE HAVE YER PHONE SHUT OFF "BEFORE" YOU GET IT SET UP? NOW AIN'T THAT SOME "S--T "?? ........
AT&T Mobility
Search this site for the Consumer Legal Remedies Act Letter (CLRA) and devise it to fit your situation if you are in CA. In the body, ask for proof of this extension, date, person and under what conditions the contract was extended. File online complaints with the Federal trade Commission at www.ftc.gov and with the California Public Utilities Commission at www.cpuc.ca.gov.
If you are not in CA, you will want to write a certified return receipt dispute letter and asking the company to prove the extension. In addition, file an online complaint with the Federal Trade Commission at www.ftc.gov and with your state's Public Utilities Commission.
Beware Sprint doesn't honor rebates
I purchase online a new phone from Sprint.com. added a new line, agrred to a two year contract, they were supposed to send me a $90.00 rebate, so far nothing, I got a notice in the mail that I did not qualify for the rebate because I did not signed a two year contract at the time of purchase, after many phone calls finally a woman said that it was approved, but nothing yet, it's been 2 months since that confirmation call. Then stupidily enough we upgraded the phones last may again we are entitled to more rebates, nothing but a $1.00 check we received instead of $50.00. I had another situation last December with a $100.00 internet bill they couldn't send proof we used it, they said we owed it, pay or no service, their greed is beyond me. They have the consumers were they want, they know if we drop them our credits go to hell.
Hear u there. I too updated
Hear u there. I too updated my phone and was told I would get a $50 mail-in rebate. When I received my new phone, there were no papers with it for mailing in. I called Sprint and was told I had to go to their website and print the mail-in rebate papers off (which I was never before advised I had to do). After doing so and filling out all the crap they required, I mailed it out. About 4-6 weeks later, I received what I thought was my rebate. WRONG! It was a letter advising me that my paperwork was received by them after the due date and therefore, I was not entitled to the rebate. It's funny though, when I mailed the paperwork out, I still had a month before the offer ended. I called them, but to no avail, I was not getting my money. As soon as my contract is up, I'm switching FROM SPRINT!!!
Sprint/ Class action Law suit
I have signed up with sprint March 6th. my husband and I got their family plan. text messaging, insurance, etc Our first bil came the 30th of March and it was almost $300.00 I flipped so I called them and they exsplained to me that the first bill would be a little higher because it was prorated. So I gave them that. The next month my heart fell through my a** when my bill was almost $400.00. I called and complained and they were charging me for text messaging and internet. I told them well I have a copy of my original contract so I should not be charged for any of it Its in my plan. So they gave me a $200.00 credit I paid the difference. The next month my bill was $565.12. I paid the $365.12 And disputed the $200.00 that they gave me and then put back on my bill. i paid the bill on the 13th so tell me why is my phone in supence now. Then yesterday i get a recorded message telling me that they will take $300.00 of my bill or 3%
I wish I would belive anything else A Sprint repersevative say to me. I want my deposit back and I would rather go back to getto drop calling Metro. Before I allow anyone to trap me in bondage or damage my credit for their greed. And it breaks my heart to here all these horrible stories about DECENT GOOD PEOPLE getting victomize by a CELL PHONE COMPANY. I bet if we all get together and fight back we could all get out of our contracts and move on to a carrier that will not decive us.
Sprint Comtract Cancellation
I have been with sprint for just shy of 2 years and have had nothing but trouble with them. Every single month I have to call because there are roaming charges on my bill that are suppose to be included in my plan. Also charges for internet usage that I never used. When I call Sprint all they ever want to do is give some little credit of $10 or something and then they say that is all they can do, sorry. I need help as well!
Always Sprint...
I've had every problem in the book with sprint, OTHER than them accidentally cancelling my contract, unfortunately. I've been overcharged $600 on one bill alone, I can't seem to get a phone that isn't defective, samsung a900, samsung a900M, samsung m500. They all freeze and all they do is just replace them. The customer service is horrible... in fact, I just got disrespected completely by a dude from Canada... wow... now they let 1000 people go for complaining too much and by calling in to get credits to their accounts, even though a CSR told me that it was because of them "roaming too much", which is an idea for you guys who hate sprint. But I've been calling the last couple of days to see why those 1000 people get the privilege of not having to pay a termination fee and by losing their sprint contract. I told them straight up I would love for that to be me.... and I even asked the guy if I could do that to them to end my contract. He seriously told me to get over it and that there was nothing I could do... he said it very rudely. But after they got rid of those customers, they are basically saying no to everything because they knew people would start calling in alot. good luck... and I need it as well.
!!-how do you cancel out of your Sprint phone service?-!!
I have bee reading trough all these posts and, and im kind of dersperate right now!!! I have ust moved out of the country to Korea, and have not canceled my phone yet. The day before my departure, I have called the customer service, but waited for an hour without any activity. I have been scouring through the sprint.com page for days without any luck. if you know how to cancel your phone, please REPLY!!!
My husband and I signed up
My husband and I signed up for a family share plan so we could both get cell phones on the same plan. My phone has been acting funny lately, cutting off in the middle of a call, freezing up and so on and so on. Well I've taken my phone in twice, the first time was while I was on vacation. They fed me some BS about not being able to do anything b/c I didn't buy the phone at their store. Well, I did buy it at their store ha. Then another bs lie about it being after 15 days or some crap.
They gave me a number to call and have the phone maker send me a box to ship in my phone and they would send me a new one. Well I couldn't do that b/c I was leaving in 2 days. So I left my phone with them for 20 min while he plugged it up to another charger. I came back and the guy told me that he put in a new battery but that I would have to buy another charger. So I spent $40 on a charger thinking that would solve the problem. Two weeks go by and my phone starts acting up again. Was on the phone for 10 min and it goes dead. It keeps freezing up, and it's not charging. Took it in today, the tech support girl told me they would get me another phone. I leave, come back and they hand me the same phone. They fed me some bs story about how if I have low service my phone will die quicker.
Where I live and where I work my phone doesn't get good service, one two bars tops! I'm fed up with them but I still have a year and a half left.
Can anyone help me? My phone carrier is Verizon. If you know of anything I can do to get some help plz let me know.
Unlike everybody else here,
Unlike everybody else here, I've been with Sprint for 3 years, and haven't had any problems with the service. Maybe we're just lucky to have a good Sprint store in our town. I have a family plan with four phones. We moved to Sprint because at Cingular, where I was before, they didn't have an unlimited text messaging plan at the time, and my teenager was killing us. I had a second kid coming of phone age (the fourth line), and I knew we had to have unlimited text. Anyway, one of our phones at Cingular was still under contract and the Sprint store manager applied a $120 credit to my new account to cover the cost of my early termination on that phone. If you're trying to get out of paying the early termination fee, see if the new provider will help you out. If you make it sound like you can't come to them because of it, they may help. They really do want your business. Also, we have upgraded phones many times during the three years at Sprint, and always by buying new phones on ebay. That way, there's no additional contract, and you can upgrade anytime you want. All you do is call customer service to activate the new phone. I've never been charged an activation fee on any of the replacement phones, either. My daughter's phone has the insurance plan, and we've had to get replacements for broken phones 3 times, most recently for her PPC 6700. It hasn't ever been a hassle. The screen was broken on her PPC, and they just gave her a brand new one on the spot.
Sprint has been great for me!
Weve been with Sprint for about 6 years without any problems. When my first phone broke, I received a replacement free since they couldn't fix it and I didn't even have insurance. When my second phone broke, they offered to fix it or get a replacement for me, again I didn't even have insurance. I chose to buy another phone anyway and they refused my rebate, but I called and cleared everything out and received my rebate. I just upgraded to a Centro, it was cheaper at Radio Shack, so Sprint dropped the activation fee and shipping so that it would be the same price as Radio Shack, plus, I got the rebate on the mail 2 weeks ago with no problems so it was even cheaper. I've never had any billing problems and the signal is great, even when I go to Puerto Rico on vacation. I even get 500 free minutes of Sprint domestic long distance on my home phone every month and free calls to/from my home phone. We got a second line added 2 years ago and were about to upgrade that phone too so we'll see what deal they offer us now.
sprint
We signed a 1 year contract with sprint (i have the original copy) and they won't let us cancel. they say that they only do 2 year contracts - clearly not true since i have the original. any idea what i could sue them for as far as damages??
Mindy
Damages? Please. Go into to
Damages? Please.
Go into to a Sprint store and talk to a representative there. They may be able to talk to Customer Service and help verify that what you are saying is correct. Or have a scanned copy available to email someone if requested.
Sprint 1 year contract
I suggest that you offer to fax Sprint your copy of the one year contract. You can also request that Sprint send you a copy of their 2 year contract. Be aware that if you have modified your contract in any way within the last year you may be still under contract. All of the Sprint calling Plans that I have seen within the last year have been for 2 years.
Doesn't work in reality
We got Verizon to agree to cancel our contract without an early termination fee over rate changes. However, they still ended up billing us, and are now sending an army of credit agencies and collectors hellbent on destorying our life.
My advice: pay the f*cking fee or risk more time dealing with cancelling and going to court. You are dealing with thugs, and the government & credit agencies are on THEIR side, even if the law isn't.
Verizon contract cancellation success story
Sounds like Verizon isn't putting up much of a fight.
http://forums.macosxhints.com/showthread.php?t=73319
Get out of contract with Sprint
I need help getting out of my contract. I have a Treo 650 and it broke in May. So far I have received 4 new replacements within a month and have been offered money towards a new phone as well as an upgrade. When I called back numerous times. I was told that there was no record of anything. So now I just need to get out of my contract and take my buisness else where. I have filed a complaint with Better Buisness Bureau as well as the VP of Customer support. Please Help.
RE: Getting out of a cell phone contract with celltradeusa.com
I was able to get out of my cell phone contract using celltradeusa.com
FYI- I put a listing on celltradeusa and sellswaper and reselular is out of business. I didn't get any response from my selswaper but I did in fact find someone to take over my contract with my celltradeusa listing.
My 2 cents...
need to get out of my Sprint contract without termination fee!!
i currently have a contact on 3 lines with Sprint and i have horrible
service. i am constantly searching for service on my phone which kills my
batteries on all phones!!!! please help me find a way to get out of Sprint
contracts without early termination fees!!!!!
Unicel Termination Fee
I had service with Unicel in rural Minnesota (not many choices and all have terrible service). I moved to a state where Unicel cannot offer me service, but when I attempted to cancel my 5 phones (family plan), they told me I have to pay $200 PER PHONE. They told me to fax them proof of my residency in another state and led me to believe that they would cancel my contract with no penalties (otherwise, why would they care where I live if I am cancelling my service?). They told me that they would let me out if I died, but don't care if I have to use another carrier because they can't fulfill their end of the contract by providing me service. The contract is very vague and merely states, "termination fee charged if you cancel for any reason." Obviously, they can use their discretion and decide if "any reason" is good enough or not. Of course, the salesperson told me that I could get out of the contract if I moved out of the area.
Unicel's Customer Service
I had the same problem. I moved out of state and for several months they couldn't make my phone work. They wanted me to pay for service that I couldn't even use. Finally they agreed to an amount. I sent the check and they cashed it. A week later I get a letter from a collections agency?? I have been doing some reading and it seems that I have some legal action I can take.
Unicel
I too have Unicel and they are the worst out there. I was with Altel in Litchfield MN, when Unicel bought out that one store. I needed new phones, so I took them up on an offer to switch to Unicel so I could get free phones. BIG BIG MISTAKE !! My bill has never been correct (4mths in a row) they charge me cell to cell when it should be free. I get charged for roaming in the HOME AREA, their customer service don't know their head from their ass. We have insurance on our phones. My son's screen quit working, sent it in over 2 mths ago, still do not have it back. It is suppose to be "TRUE NATION WIDE" huh, get charged for that too. I call customer service all the time. Their response is always "Bare with us, we are knew in that area and we are working through some glitches" Well how long do I the customer have to pay for their IGNORANCE!!!! I am ready to tell them the can put their phones and their plan where the sun dont shine! I know that I am not the only Unicel user that is fed up with their service. In my area alone, I have spoke with at least 20 people that experience the same BAD cell service as I do. And they say they know and here the same too from other Unicel users. There has got to be a way out !
Poor Service
My family have had the same problem. They never have our billing right, customer service said there is nothing they can do to help with our bills. The store in Mankato basically refuse to help us. My sister's phone broke and we have insurance on it. They will not help us out and have to pay full price for a new one. She has only had the phone for 4 months! We get told 2 different stories form customer service and the store workers. We were also told that we pay $200 cancelation fee for all our phones and one person said it is for each phone. When we first started with them our bill was over $900 with no overages! Here we find out the person who set us up had all 3 phone on different plans and put almost every option available on our phones without our permission. We would love to get out early and not pay the fee. At Sprint our bill will be over $100 less for basically the same plan plus unlimted text for all 3 phones!
Unicel... I miss Altell
My Unicel experience exactly mirrors yours. I live in Marshall, MN and HAD Altell and was VERY happy with it. My Circle etc... was great, I could block texting on my kids phones... but Unicel came in and it's been a nightmare. I can't block texting, My Circle is gone, My bills went from $90 up to $375, and they are always screwed up, and all I get is that dang "please be patient with us" line. I want out sooo bad. I find it impossible to believe that I can have a contract with Alltel and be very happy, and then out of the blue someone tells me, now you are with Verizon, and there are still Altell providers in the town where I live. So much for freedom the choose, I thought I was living in America.
I signed a contract with
I signed a contract with Sprint that originally was suppossed to cancel this month. They told me that I accepted a $50 credit to renew it for 2 years. If they did offer me such credit I was not aware and I certainly did not agree to renew for 2 more years. What can I do? I refuse to pay the $200 cancellation fee.
let me ask you q's did you
let me ask you q's did you call in on the day you contract was up? if you didnt it say in you contract that in order to end your contract sprint you have to call is on the exact day that you signged contact if not they are able with out call its signs you up for a new contrat . you can Dispout ETF 200. make them provid prof that you sign and accepted ther new contract. if you didnt reply to there letter it is consiterd as accepting. you must reply to them within 30 day of letter on u agree.
Sprint service
Mike -
I, too, am trying to get away from the Sprint cell phone provider. I believe a sprint Representative took it upon themselves to renew my existing contract for 2 additional years! I've written a complaint letter and have not gotten a response. My next move is the Attorney's General Office. They are claiming they offered me discounts to renew my contract in which I supposedly accepted. It is a flat out lie ! I specifically have been waiting for the last 6 months for the contract to expire so I can go with a new provider via my job.
Have you gotten any results/feedback with your case with Sprint?
I am running into this right
I am running into this right now. I called and complained about my service in February. They said that because I was a long tie customer that they would offer me a $100 credit to my account in order to keep me from canceling my account. I verbally confirmed with the service rep. that this WAS NOT a renewal. I told them I refused to renew my Sprint contract.
I read recently online many places where Sprint had renewed contracts without permission, so before I went to AT&T to switch, I called to confirm that I was already out of the contract. Sure enough, they said that the $100 credit was for renewing my contract. I asked them what written signature or verbal agreement they had, and they said, "you accepted the $100 credit."
I replied, "I accepted the credit but was NEVER told it was for contract renewal."
They say my two options are to either cancel and pay the $200 fee, or pay them back the $100 credit, and they would let me out of the contract!
I am writing a letter to them and cabon copying it to my attorney and the Atorney General's office.
Man they are scammers!
AT & T did the same thing
I just got off the phone with AT&T (Cingular) or whoever they are this month. She informed me that my contracts expire in January of 2008. I told her that was impossible seeing as we have had these phones for 4 years and in January of 2006, when they supposedly renewed, I was on maternity leave and wasn't even here (work) to make the phone call.
The representative "assured" me that no one at AT&T renews contracts without permission. I told her, "Just as sure as you think you are that they didn't, I can tell you that I am just as sure that I didnt' call".
That got me nowhere.
When is this bullying by wireless companies going to end? I feel like I am beating my head against a wall.
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