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How to Cancel Your Cell Phone Contract
What's the average penalty for breaking your cell phone contract?
- Wireless companies charge anywhere from $150-$250 PER PHONE LINE. View each carrier's termination fee.
- Kiosks, which may appear to be service providers, can charge even more. Kiosks are 3rd party providers, not cell phone carriers. Additional early termination penalties from kiosks can be as high as $400 PER PHONE LINE
- **Be VERY careful about buying cell phone service from a kiosk at a mall; they often add additional terms to the contract that make it even more expensive for you to get out of a contract (not including the sometimes contradictory return policies and trial periods.) We even received a complaint from a blind couple that had been sold a family pack of camera phones by a kiosk vendor. Promises, promises, promises, but as one UCAN consumer advocate likes to say, "If it ain't in writing, it ain't in the contract."
What if your service isn't as good as you expected -- will they let you out?
- Yes, for around $175 PER PHONE LINE. Cell phone companies do not guarantee quality of service. AT&T explicity states in its Terms and Conditions, "AT&T does not guarantee availability of wireless network." Other providers have similar provisions.
How bad does the service have to be before they let you out?
- In many ways, all that you are entitled to with a cell phone plan is a phone, working or not. Cell phone contracts may not be drafted to cheat you, but they ARE drafted to keep you! Cell phone companies spend upwards of $300 in marketing costs and subsidies to win each customer and they are going to make it as difficult as possible for you to switch to a competitor.
- Make use of your trial period to test your phone EVERYWHERE you are going to use it, because it is the only chance you will get. Do not expect the quality of service to improve. If you are told reception will get better once the new tower is put up, find a different provider
Can a change in contract terms be used as grounds for cancellation?
- Contracts vary, but most changes to your contract can provide grounds to get out. Almost any new fee or new charge is your opportunity to break the contract. Why? Because they can't change any part of the contract without your permission. But they do it all of the time because they know that you DON'T know that you can use that change as a basis for canceling your contract. Here are some recent examples:
- Text message price changes (Cingular T-mobile)
- Administrative charge increase (Verizon, from $0.40 to $0.70)
- Increase
in unpublished number fee (Might entitle a bundled AT&T customer to
quit Cingular/AT&T wireless,or AT&T DSL)
- Make sure the change/increase applies to you. Typically you need to get to a manager. Be sure to use the term "materially adverse" when referring to the change, and have notice of the change in hand as well as the relevant provisions of the contract. See our Sample Script.
- Each carrier takes a different stance on what is materially adverse and who can get out. You usually only have a short time to claim a change as materially adverse. See our guide to "Material Adverse" Clauses in Cell Phone Contracts for more info.
How good are those new websites that allow you to sell the remainder of your cell phone contract to someone else?
- The concept has been around for a number of years. Most of the carriers have a process that allows you to transfer your contract, which can help to avoid activation fees, or perhaps find a deal. The contract "swapping" sites are OK for Plan B, but clearly the better option is to get out of the contract entirely. See a list of carrier activation fees. Available services include Cellswapper, Celltradeusa, and Resellular. Here is a short list of drawbacks:
- There are a lot of outlandish sales to be found like $4/month plans and $5000/month plans.
- Typical internet field of potentially sketchy anonymous buyers.
- Not usually an instant process, can take up to 7 days, and buyer must pass a credit check.
- Cost of plans do not generally differ widely from carriers' rates
- Still a relatively little used process after many years of the concept being around
Are there any other ways I can get out of my contract? I'm desperate.
- We've heard some pretty ridiculous contract cancellation stories and we thought we'd share a few for entertainment purposes. The following tips are not guaranteed to get you out of your contract, nor are they guaranteed to be legal.
- Set your phone to "roam only." Instead of utilizing its own network, the phone will search for the networks of other carriers. Most plans give users free roaming these days, but carriers must still pay for the roaming minutes. The reasonong goes that it costs the carrier more to pay for the roaming than the customer is worth, so the carrier will drop the customer. Some phones, however, can be forced to roam easier than others, depending on the model. Sprint users seem to have the easiest time making this happen, but there is not a large enough sample available to know for sure.
- The Consumerist has a story about Sprint dropping customers for calling customer service too much. Apparently, most of the calls were to correct billing errors, not to complain.
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Utility Consumers' Action Network
(619) 696-6966 or file a complaint about a company online.
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Got a GREAT short term plan on adioswireless.com
Just picked up a short term Verizon contract and free mint crackberry as part of the deal on http://www.adioswireless.com
Free site to get out of you contract
http://www.trademycellular.com is a free service that lets you get out of your contract.
Unicel
We have been using Unicel and a bag phone in the North Woods of Maine these last few years - we were promised that with the new regulations concerning digital communications that we could continue using Unicel service during the summer (last year) and that towers were bring built to accommodate that area - Unicel sent us a small cell phone, telling us we could no longer use our bag phone - so my husband signed a contract with them under those conditions - we went North and the phone didn't pick up any signal at all and there were no new towers - nothing - we finally reached Unicel when we returned home and requested that they hook up our bag phone which they finally did - this summer the bag phone is not going to be able to be used and as we are still under contract to Unicel and will be until next March - we will have no phone service for the summer and there are still no new towers - I have a medical condition and a phone is absolutely necessary - we live an hour from the nearest village and electricity and land lines - I have spoken with a Unicel representative and he said that the area in Maine where we are located is on the fringe of their network and just because we have no service is no reason to terminate the contract - although I might add that US Cellular does get a signal up there as does Verizon - what - if anything - can we do ??
Sprint sucks
My son-in-law to be has a contract with Sprint. He has had his phone service suspended and still gets the outrageous bills from them every month. They will not let him terminate his contract. He has been billed every month since Oct. and of course he isnt paying the bills, because he wanted to change carriers and terminate his contract with Sprint. How can they refuse to let him terminate his contract? I think they told him he would have to pay all that is owed to them and they might consider terminating with the huge fee of course. If they had of let him terminate the first month, they would have gotten their early termination fee, but now he owes so much to them for a service he cant use, he cant afford to pay them at all.
Any suggestions out there that can help in this situation?
Can't cancel Sprint
Have your son-in-law fill out our complaint form. He should have been able to cancel without paying the outstanding charges. The $200.00 early termination fee would be added to these charges and the account would be sent to collections.
-
short term cell contracts with incentives
I forgot to mention that I also found a great short term contract on cellplandepot.com, im tired of paying the activation fees when I sign up for a cell phone agreement. When I took over a plan on cell plan depot's website I actually was given 50$ cash incentive to take over the contract. Sweet deal. Later y'all!
Another site helping with cancelling the contract
I just came across www.cellrelief.com - it looks nice, works with most US and Canadian wireless providers. The safe bet would be to try to list your contract on all plan swapping sites - the nice thing about cellrelief.com is that's there's no risk - it's free.
Another site helping with cancelling the contract
I just came across www.cellrelief.com - it looks nice, works with most US and Canadian wireless providers. The safe bet would be to try to list your contract on all plan swapping sites - the nice thing about cellrelief.com is that's there's no risk - it's free.
Said "GOODBYE" to my wireless contract
Just posted my at&t "family" plan for free with www.adioswireless.com
Didn't want to pay $300 in "pro-rated" early termination fees!
Got a fast reply... 1 week , paid $19.95 . No more at&t
give it a try
Maybe these sites work for some people, but I'd personally recommend trying some local forums, newsgroups, or Craigslist. We got the best response from a deals website Just saw this site mentioned last Wednesday evening on CBS 2 News. They claim to be able to help you break your cell phone contract. Anybody have any feedback about it? www.CellPlanDepot.com
Short Term Plan
I found a site through google and it has some short term contracts n stuff www.cellplandepot.com. I found a Sprint plan for my mama which was 8 mths remainin in contract.....a lot better than signing the 2 yr agreement no? What do you guys think?
Jen
i acccidentally drop new treo 650, 2 months old without insuran
my carrier is sprint and recently I lost my treo 650 and have a replacement from my insurance and pay $50 dollars.
And after receiving the replacement i canceled my insurance, this happen two months ago.
i accidentally drop my phone and messed up the screen, i don't see anything anymore, but phone still received calls with empty screen.
my question, how can have this fix? i just canceled my insurance.
can I still use the warranty for the phone?
who to call and where to take to have it fix?
The insurance or sprint?
please help me.
thank you
Dropped new treo 650
The insurance is canceled and the warranty is not an option since you dropped the phone. You can send the phone back to the manufacturer, they will determine that it is out of warranty and let you decide if you want it repaired.
sprint phone bill
Thanks for all the good advice, I WAS an original pioneer member of Sprint since 1996, cancelled service for 1 yr. then restarted since 1999. Long story longer, I have always had to call them and write letters when I had a billing problem. This last problem prompted me to NOT pay, and see what my options are:
My last phone kept turning off by itself, so I went into the store to see what I could do with it, next thing I know the young man is telling me that because I've been a customer for so long, that it would be cheaper to pay for 3 new phones, and would ONLY be charged $15 for each, he said he was upgrading my account to convert it to a Family plan.I told him I specifically DID NOT want new contracts, and he assured me that was not the case. I mailed one phone to Virginia Beach to my sister from SAn Diego, 2nd phone was my replacement, 3rd was xtra, and my Mother already had her phone. I told the young man that was helping me, that my elderly Mother was waiting in the car and I needed to take her home, he said that would be fine. I took my Mother home, went back, he had me sign 3 receipts for each phone, Ipaid him $45-, before I signed I asked again, "NO new contracts right?" and he said absolutely NOT. He did say that I needed to get insurance on all the phones, and he was not going to let me leave the store without adding insurance, since it would be a GREAT benefit to me for ANY future problems with the phones. I did agree to let him do that. When I go thome, I realized they had kept my leather case when they downloaded my old numbers into the new phone, I went back after a few days, and the same young man said they did not have it, I asked him to check the back, since that was where they downloaded all the phone numers into the new phone, no leather case. Then, I got my phone bill and several hundred dollars had been added onto the bill, I called Sprint right away, and they said the young man in the store made a mistake, and they reversed the charges on the "New, cell phone contracts" I explained that this was suppose to be a "Family Plan" and that one of the phones was NOT even being used. Sprint said they would send fedex to pick up the phone, I left clear instructions to my Sister, she said fedex never showed up for the un-used phone. I was gone on a family trip to Ireland. Also, they said they would reverse the charges which they partially did. When I got back from Ireland, I picked up my mail, and my sprint bill of $400- plus dollrs. had been sent to a collection agency, and was now..................$1,187.00 !!!!!
I typed up a letter and mailed it to Sprints corporate office, I've been playing phone tag with their dept. called "Employees helping Customers??" and she wants me to find my ORIGINAL reciepts and documents from the day I went into the store. She said they need to have something in writing stating that by receiving these 3 new phones, that it was NOT a new contract??? along with another old issue of never receiving a "FREE airline companion travel ticket" I asked her why I needed to fax all of this to her, when they should have all these documents and notes in their computer, her response was that they don't save everything. So........before I fax whatever I can find, does anyone have any final suggestions for me? I'm thinking if they don't have any documentation then why should I provide my receipts??? So lets see, I was a customer steadily since 1999, I let the phone get turned off, and am now using Virgin Mobile (no contract).............I think Cricket is still cheaper, and lo and behold Virgin Mobile works in conjunction with Sprint !!!! I bought the cheapest virgin mobile phone for $15- at wal mart, and a top up card, you can choose pay by the minute, or pay a monthly charge, with 'NO' contracts, and they issue you a credit right away if you refer other people. So if anyone out there has decided to try virgin mobile ( I am recommending them to you) please email me for my reference info. since they issue a $25- credit for referrels, AND they let you play contest games on your phone for free and you can win bonus minutes. They also have a website where you can play online, and you can try and win cool stuff. Good luck everyone else, and thanks for any future responses I may recieve. Happy Spring !!!
Get out of your cell phone contract on this site
Sprint caused many headaches for me during my stay with their service, one of their retention employees told me to try www.cellplandepot.com before I paid the early termination fees and to my suprise I got out!! Posted my plan, easy to use, and saved some serious dough! They are like the Ebay of cell phone contracts.
False Contract Renewal
I've been Sprint customer since around 2001 and
recently changed carriers. Shortly after I received a
double bill and $150 early termination fee. Sprint
states that I renewed my contract with them in 2007. I
did not, nor would I ever agree to a renewal. I did
however visit a Sprint store in 2007 to inquire about
fixing my faulty phone that would shut off randomly.
They said they would not help me unless I renewed my
contract. They said I would receive a new phone if I
renewed. I refused knowing I would soon join a family
plan with a better carrier. Today they are saying they
have "notes" in their file that state I gave them a
verbal contract renewal in 2007. I feel as though
they do this to many others, which is why I am filing
this complaint. I don't want to pay this and I don't want
my credit score lowered. What to do..........?
Problem resolved!
Ok.....problem resolved. All I did was file two online complaints, none of which was with Sprint. One to the Federal Trade Commision another to California Public Utilities Commision.
I never paid the bill. That was probably not wise of me but here it is one month later and Sprint just called, referenced the complaint and reversed the charges. I hope this helps others.
Contact State Attorney General re: Sprint problems
On June 24, 2004, Verizon Wireless, Cingular and Sprint PCS entered into an
Suggestion to the Sprint problems: I found the following on the BBB site. I would contact your state Attorney General's office, regardless of whether or not you live in one of the below named states: Assurance of Voluntary Compliance with thirty-two Attorneys General*. The Assurance settles charges the business violated consumer protection and trade practice statutes through misleading advertising and unclear disclosures relating to service agreement terms and wireless coverage area. Under terms of the Assurance, the businesses agreed: - To provide coverage maps showing where the phones work to consumers - To give consumers at least two weeks to determine service is available where they need and want it and to terminate service contracts without incurring any penalties if the service does not meet their needs - To permit consumers to terminate service contracts within three days for any reason without paying the early termination fee or any activation fees, and - To make changes in how they advertise and sell their services and coverage. The assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. *Alabama, Arkansas, Colorado, Delaware, Georgia, Hawaii, Idaho, Illinois, Iowa, Kansas, Maine, Maryland, Massachusetts, Michigan, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Dakota, Tennessee, Texas, Virginia, Wisconsin, and Wyoming.
Also, check out this BBB
Also, check out this BBB site about how Sprint has been screwing customers since at least 2004, as evidenced by the lengthy BBB complaints and the federal, state, and local legal actions against the company (listed at the bottom of the page on the link).
Again - please contact you state attorney general's office as well as the federal trade commission. Keep accurate records!
BBB link on Sprint bad business practices
Sorry - the link is:
http://www.kansascity.bbb.org/commonreport.html?bid=98010534
Did I screw up or did the Rep????????
In November a rep. at Costco sold me a new plan with Verizon. My plan with T-Mobile, I thought was just for a year and had expired in September. Although I couldn't see the screen he was looking at he said "yep" my contract was up and sold me 4 new phones and a new 2 year plan with Verizon. Now I get a bill from T-Mobile saying they want $600 in cancellation fees and that I had a 2 year contract. I have checked all my paper work with T-Mobile and nowhere does it say how long the contract was for. I had done it on the internet. Who is liable for this? Me or the Rep. at Costco?
What Happened Was...................
Honey,
Afta readin watt u write, it seems da moi that u got hundled the rong way. goback 2 cotco and tellem u were mesed up wit ur mess & they wood fixx it for yall.
i knew bout this cuz i was wit cotco befre and they will tak everthing bak to the way it was sweetie.
Holy Cow, Randy! Do you
Holy Cow, Randy! Do you speak English?!!
Need Advice
Need Advice, I signed three land line contract with Bell Canada, after 6 months, I had tons of problem with voice mail system, to a degree we were not even getting phone calls and phone keep going to voice mail, voice mail was not accessible. After trying to solve the problem about four five times, I think they keep sending me to India, I decided to to switch. Now they send me a bill of 1,500 dollars for breaking the contract. What is my legal course? What can I do to avoid paying this unwarranted charge!
Thanks
Need Advice
Need Advice, I signed three land line contract with Bell Canada, after 6 months, I had tons of problem with voice mail system, to a degree we were not even getting phone calls and phone keep going to voice mail, voice mail was not accessible. After trying to solve the problem about four five times, I think they keep sending me to India, I decided to to switch. Now they send me a bill of 1,500 dollars for breaking the contract. What is my legal course? What can I do to avoid paying this unwarranted charge!
Thanks
Nextel/Sprint
Sounds like you all are gettng as many problems as we are.
When we returned home from Korea on military orders, we got me a phone, and upgraded my fiance's phone that'd he'd had since he joined. Within four months of receiving his new phone, the screen went out. When he went to get it fixed, they said his WARRANTY HAD EXPIRED, it EXPIRED before he BOUGHT the phone!!!! On top of that they said it had water damage. We couldn't call people to let them know our daughter had been born, because he couldn't see his screen. It took us six months after this incident to get a NEW phone, which ended up beig a SPRINT phone and not Nextel, so when went to his hometown, where Sprint apparently doesn't work, he called and said he wanted to trade in his phone for a NEXTEL phone. At that point they told us we would need to be transferred, and once tansferred, we got an answering line because that section was closed for the weekend. When we finally got back with them, he was over his 30 trial period... BECAUSE THEY WERE CLOSED. Well FINALLY, we got that phone returned, and for its price, got TWO new phones, that were supposed to be covered by that old phone. NOPE, we paid for them, and when we CALLED BACK AGAIN, they said we would get a refund. That was about four months ago. So we called the other day because our service was suspended on ONE phone?!!! They said they would transfer us to get it fixed... that section was CLOSED. Called back today because they wanted to offer us a rebate of 300 dollars or something like that, but we had to PAY them to get it?!! WHAT?!!
I am so tired of Sprint/Nextel. We can't get ANY customer service, we've even had them hang up on us before. We can't get our bill fixed, we can't get our rebate, we haven't had anything but problems. The sad thing is, my fiance has had their service for the last seven years, and he said before they were Sprint, they were fine. Our bill is never correct, and we can't get fixed either... The worst part is that we had to renew our contract to get a phone that worked... So we've renewed our contract about 4 times in the past year.. It sickens me that these people get away with this. When we finally get out of this contract... We are going with a company that doesn't have a contract... or bad service, or dropped calls, or any of this CRAP....
T-Mobile is Dark Sided!
I do not know how to get out of my T-Mobile contract without paying $200. I can not recieve calls from certain people and last night the only thing they could tell me is they would send me a "better" phone...but I have to renew my contract for another two years! They said I was making up the fact that I can not recieve calls because their computers say I should have "fantastic" service! "FANTASTIC!!!" What do I do?
T-mobile US sucks, end of
T-mobile US sucks, end of story. I've had similar problems where I've been billed for a service, never received the service, but have them tell me their computer tells them I have the service. They don't even want to compensate me now that they have noticed it was THEIR error.
My suggestion, just pay to drop the contract if it's cheaper than waiting it out. Go with a phone service that doesn't have a contract. Customer service is NOT worth dealing with. It absolutely sucks. I had to talk to at least 20 people before my problem was fixed and I still wasn't real happy with the outcome.
I have the same problem. I
I have the same problem. I have gone through four of the same phone and they give one option to take it or leave it. I want to leave it but with the $200 cancelation fes, I wouln't do it. They are telling me that I am probably dropping it or getting it wet. I have had four, going on five phone within 90 days. Does that seem reasonable? I don't think so. They are bad with getitng an upgrade with out renewing the contract for another 2 years.
Sprint refuses to return rebate
Sprint is a joke. They are the worst company imaginable. I have been waiting on my $200 rebate for the past 5 months. It is a part of Sprint policy to rob there customers. They may not put it in writing but there business practices are consistent. I am going to try putting my phone on roaming only and see what happens to get out of this contract. The reception is absolute crap where I live. I have to walk around my house just to get service. Worst of all there customer service reps just sit and lie about what they are going to do and miraculously nothing gets done. I have been with every other company and none of there bills change from month to month. Sprint somehow ranges from a $50 to $100 increase each month. Its impossible to even get through to customer service to talk to someone because the average wait time is roughly 30-40 minutes. The strategy that Sprint uses to conduct business is absolutely dispecable. First they refuse rebates, overcharge on the bill and then set up the worst customer service call center knowing that customers are less likely to wait on the phone for almost an hour. It works for them and its about time consumers step up and stop this foolishness. I have spent up to an hour and a half waiting on Sprint. In fact I have put my phone on speaker gone grocery shopping, washed my car and eaten dinner before someone answered and you guessed it no fix to the problem yet. I would really rather them tell me that I can kiss the money good bye.
Call Nextel, tell them you
Call Nextel, tell them you want to change your plan to being billed by the MINUTE. That way you should get out of monthly fees etc. & once they agree, shut the power off & toss that baby on the shelf. Problem solved:)
NEXTEL LOOP HOLE!!!!! FINALLY!!!!
I have not tried this yet but I have searched EVERYWHERE for a way to get out of my Nextel contract EARLY FOR FREE!!!
: ) : ) : )
Get out of your Nextel contract for Free!
I wanted to upgrade to a 3G phone that also supported the EV-DO network, bluetooth, etc., but I was stuck in my Nextel contract.
Of course, I could have bitten the bullet and paid the cancellation penalty...but with two phones on my contract I would have given away $300.
However, once Sprint finalized the merge with Nextel, I could jump between Nextel and Sprint PCS without penalty. Sweet!
So, just a few weeks ago I upgraded to the Samsung SPH-A900 which met all of my tech requirements - and once I signed my new Sprint contract, I noticed a loophole in their system.
You see, when you sign a new mobile contract with Sprint you have 14 days to cancel without penalty. You can return your phone for a refund (or just get the free one when you sign-up).
Once you switch between Nextel and Sprint, your old Nextel contract is null-and-void.
I even brought this to the attention of the salesperson, and she asked her manager - I just wanted to know if they would stick me back in my Nextel contract if I cancelled my new Sprint service, and sure enough the manager acknowledged the loophole.
So, go! Free yourself from your Nextel contract and get a service that works!
Just remember to double-check with your salesperson, just in case they change the contract to close this loophole.
P.S. Support your local music scene wherever you live!
OR FOLLOW THE LINK TO GO WHERE I FOUND IT...
http://www.northjerseymusic.com/nextel_loophole.php
Sprint renews contracts without permission
Yes, it's true! Not one, not two, not three, but all four of my family phone contracts were miraculously "renewed" in spite of the fact that one phone had not even been in use for over a year! I complained continously and vigorously and after 9 attempts I got Sprint to put IN WRITING that my contracts were all satisfied on August 11th. On August 13th I changed carriers. OF COURSE, Sprint sent me an unitemized bill for $921. When I inquired...you guessed it....they said it was early termination fees! I've forwarded their OWN email to them showing the correct satisfaction dates for my contracts and get no response. Any suggestions?
Sprint Contract Renewal
If you are a CA resident and have your contract, please fax it to 619-696-7477. In addition, we need the early termination bill and most importantly, the EMAIL correspondence you referred to in your posting. Please file an online complaint to the CA Public Utilities Commission at www.cpuc.ca.gov and to the Federal Trade Commission at www.ftc.gov. Don't forget to print copies of your complaints and send those to UCAN, as well. Finally, you are strongly urged to write a certified return receipt requested dispute letter to the company as soon as possible. You should give them a maximum of 30 days to respond to your dispute and let them know you have also filed a dispute with the CPUC and the FTC.
If you are not a CA resident, use your proof to file online complaints with your own public utilities commission and the FTC. No matter what state you are in, please write the certified dispute letter. You will find examples on our website in this section or under Consumer Tools.
Same Problem
I have an exact same problem. Sprint renewed the contract without my permission, and asked me to pay $600/three lines. I called them many times, but they kepp saying I agreed over the phone, but I didn't do.
Any help?
UPDATE - IT WORKS!!! What a
UPDATE - IT WORKS!!!
What a relief! :) Thanks sooooo much UCAN, this is a huge help to me!
I have a question about
I have a question about cancelling my Verizon wireless account (ends in Feb 2008),
I noticed this on my bill for this past pay period:
Beginning September 1, 2007, our California State PUC Fee will increase
from 0.11 percent to 0.18 percent. This surcharge, which appears in the
"Verizon Wireless surcharges" section of your bill, is to recover
assessments by the California Public Utilities Commission. It is a Verizon
Wireless charge, not a government mandated tax, and is subject to
change. Please refer to the "Our Rights To Make Changes" section of your
Customer Agreement for information about changes
I checked the "Our Rights To Make Changes" section of my contract...
OUR RIGHTS TO MAKE CHANGES. All of the Services that we provide are subject to our business policies, practices, and procedures, which we can change at any time without notice. WE CAN ALSO CHANGE RATE PLANS, PRICES, FEES, PEAK AND OFF PEAK/WEEKEND CALLING PERIODS, AND ANY OTHER TERMS IN THIS AGREEMENT AT ANY TIME ON FIFTEEN DAYS NOTICE. IF THE CHANGES ADVERSELY AFFECT YOUR RATES, YOU HAVE THE RIGHT TO TERMINATE THIS AGREEMENT WITHIN THIRTY DAYS OF NOTICE OF THE CHANGES. HOWEVER, YOUR RIGHT TO END THIS AGREEMENT WITHOUT ANY EARLY TERMINATION CHARGE IS YOUR ONLY REMEDY. If you choose to continue to use our service after receiving notice of any change those changes will apply to you and the terms and conditions of this Agreement will continue to apply.
So does this mean I can use the same process as the one people used in March?
Thanks!
Verizon Contract
It appears that you certainly should have the right to cancel as it is a material change to your contract. Yes, the company has the right to make changes. But, the company must notify you and give you a chance to get out immediately. If you decided you wanted out of your contract, you are strongly urged not to use the phone service once you have been notified of the change.
STAY AWAY FROM SPRINT
I've been with Sprint for 3 years only because I can't get out of my contract with them. Since, day one I have had problems with them. I think if we had enough individuals to step up and file a class lawsuit against them maybe we will get somewhere. If we don't it will still be worth the fight because we will make others aware of how they like to con innocent people. I have AT&T as well and I have not had any problems with their services since I signed up with them. I'm going on a year. Maybe, we also need to email all these comments to Sprint and just maybe they will cancel us. Could we be so lucky!!!!!!!!!!!
Sprint~2~Gether Or alone~ They Got S--t ALL MESSEED UP!!
WELL HERE IS MY STORY, AFTER READING EVERYONE ELSE'S MINE DON'T SEEM .. WELL THAT BAD....... OR DOES IT? OKAY I DRIVE A TRUCK SO I REALLY NEED TO DEPEND ON SERVICE, AND WHEN I'M STOPPED RELAXEING I ENJOY A PHONE I CAN GET ON THE WEB, CHAT WITH MYFR YA KNOW THOSE THING'S WHEN I'M TRASHING AROUND AT THE TRUCK STOP. SO OFF AND ON I HAVE HAD SPRINT FOR ALMOST 6 YEARS, AND NOPE !! I HAVENT KEPT A CONTRACT YET, YA CAN'T.. NOPE NO SIR~RE BOB, THEY WILL MESS A GOOD THING UP ALL THE TIME, I HAVE THE SAME PROBLEM EVERYTIME WITH THEM... I GET ON LINE AND SEE THE NEW PHONES THEY HAVE FOR FREE !! YES WITH THE 1 OR 2 OR 14 YEAR CONTRACT, WHICH EVER THEY THINK THEY HAVE YA FOR, SO IN THE LAST 6 YEARS I HAVE HAD, HUMMM AT LEAST 12 NEW PHONES I GOT "ON LINE" YES SHIPPED TO ME FROM THE TELEASALES... THOSE CUTE LITTLE ONES THAT DONT SPEAK ENGLISH ALL THAT GREAT . { YET} BUT THEY ARE GETTING BETTER, AND I HAVE A GREAT NEW PHONE, AND BEFORE I CAN GET IT ALL SET UP, YA KNOW RINGERS, SCREEN SAVERS AND ALL MY PHONE NUMBERS OF FRIENDS, MOM DAD, AND THE THE WHOLE FAMILY, YEAP BEFORE I GET 1/4TH DOWN MY LIST, THE PHONE MESSAGE COME'S ON AND SAY'S THAT ALL FAMILAR RECORDING....... THAT ONE WE HAVE ALL HEARD ............"WELCOME TO SPRINT, YOUR SPRINT SERVICE HAS BEEN SUSPENED BECAUSE YOU HAVE EITHER EXCEEDED YOUR ACCOUNT SPENDING LIMIT OR FAILED TO PAY YOUR INVOICE ON TIME ~ YOUR CALL IS BEING RE~DIRECTED TO PROVIED YOU WITH "... BLAHH BLAHH.. BLAHH, WE KNOW WHAT IT SAY'S. BUT IT SHOULD SAY "TO PROVIED YOU WITH ANOTHER WAY TO TAKE YOUR MONEY, AND KEEP COMING BACK,... SORTA LIKE ..... AHHHH.. NO VASOLINE FOR ME!!... ANYONE ELSE HAVE YER PHONE SHUT OFF "BEFORE" YOU GET IT SET UP? NOW AIN'T THAT SOME "S--T "?? ........
AT&T Mobility
Search this site for the Consumer Legal Remedies Act Letter (CLRA) and devise it to fit your situation if you are in CA. In the body, ask for proof of this extension, date, person and under what conditions the contract was extended. File online complaints with the Federal trade Commission at www.ftc.gov and with the California Public Utilities Commission at www.cpuc.ca.gov.
If you are not in CA, you will want to write a certified return receipt dispute letter and asking the company to prove the extension. In addition, file an online complaint with the Federal Trade Commission at www.ftc.gov and with your state's Public Utilities Commission.
Beware Sprint doesn't honor rebates
I purchase online a new phone from Sprint.com. added a new line, agrred to a two year contract, they were supposed to send me a $90.00 rebate, so far nothing, I got a notice in the mail that I did not qualify for the rebate because I did not signed a two year contract at the time of purchase, after many phone calls finally a woman said that it was approved, but nothing yet, it's been 2 months since that confirmation call. Then stupidily enough we upgraded the phones last may again we are entitled to more rebates, nothing but a $1.00 check we received instead of $50.00. I had another situation last December with a $100.00 internet bill they couldn't send proof we used it, they said we owed it, pay or no service, their greed is beyond me. They have the consumers were they want, they know if we drop them our credits go to hell.
Hear u there. I too updated
Hear u there. I too updated my phone and was told I would get a $50 mail-in rebate. When I received my new phone, there were no papers with it for mailing in. I called Sprint and was told I had to go to their website and print the mail-in rebate papers off (which I was never before advised I had to do). After doing so and filling out all the crap they required, I mailed it out. About 4-6 weeks later, I received what I thought was my rebate. WRONG! It was a letter advising me that my paperwork was received by them after the due date and therefore, I was not entitled to the rebate. It's funny though, when I mailed the paperwork out, I still had a month before the offer ended. I called them, but to no avail, I was not getting my money. As soon as my contract is up, I'm switching FROM SPRINT!!!
Sprint/ Class action Law suit
I have signed up with sprint March 6th. my husband and I got their family plan. text messaging, insurance, etc Our first bil came the 30th of March and it was almost $300.00 I flipped so I called them and they exsplained to me that the first bill would be a little higher because it was prorated. So I gave them that. The next month my heart fell through my a** when my bill was almost $400.00. I called and complained and they were charging me for text messaging and internet. I told them well I have a copy of my original contract so I should not be charged for any of it Its in my plan. So they gave me a $200.00 credit I paid the difference. The next month my bill was $565.12. I paid the $365.12 And disputed the $200.00 that they gave me and then put back on my bill. i paid the bill on the 13th so tell me why is my phone in supence now. Then yesterday i get a recorded message telling me that they will take $300.00 of my bill or 3%
I wish I would belive anything else A Sprint repersevative say to me. I want my deposit back and I would rather go back to getto drop calling Metro. Before I allow anyone to trap me in bondage or damage my credit for their greed. And it breaks my heart to here all these horrible stories about DECENT GOOD PEOPLE getting victomize by a CELL PHONE COMPANY. I bet if we all get together and fight back we could all get out of our contracts and move on to a carrier that will not decive us.
Sprint Comtract Cancellation
I have been with sprint for just shy of 2 years and have had nothing but trouble with them. Every single month I have to call because there are roaming charges on my bill that are suppose to be included in my plan. Also charges for internet usage that I never used. When I call Sprint all they ever want to do is give some little credit of $10 or something and then they say that is all they can do, sorry. I need help as well!
Always Sprint...
I've had every problem in the book with sprint, OTHER than them accidentally cancelling my contract, unfortunately. I've been overcharged $600 on one bill alone, I can't seem to get a phone that isn't defective, samsung a900, samsung a900M, samsung m500. They all freeze and all they do is just replace them. The customer service is horrible... in fact, I just got disrespected completely by a dude from Canada... wow... now they let 1000 people go for complaining too much and by calling in to get credits to their accounts, even though a CSR told me that it was because of them "roaming too much", which is an idea for you guys who hate sprint. But I've been calling the last couple of days to see why those 1000 people get the privilege of not having to pay a termination fee and by losing their sprint contract. I told them straight up I would love for that to be me.... and I even asked the guy if I could do that to them to end my contract. He seriously told me to get over it and that there was nothing I could do... he said it very rudely. But after they got rid of those customers, they are basically saying no to everything because they knew people would start calling in alot. good luck... and I need it as well.
!!-how do you cancel out of your Sprint phone service?-!!
I have bee reading trough all these posts and, and im kind of dersperate right now!!! I have ust moved out of the country to Korea, and have not canceled my phone yet. The day before my departure, I have called the customer service, but waited for an hour without any activity. I have been scouring through the sprint.com page for days without any luck. if you know how to cancel your phone, please REPLY!!!
My husband and I signed up
My husband and I signed up for a family share plan so we could both get cell phones on the same plan. My phone has been acting funny lately, cutting off in the middle of a call, freezing up and so on and so on. Well I've taken my phone in twice, the first time was while I was on vacation. They fed me some BS about not being able to do anything b/c I didn't buy the phone at their store. Well, I did buy it at their store ha. Then another bs lie about it being after 15 days or some crap.
They gave me a number to call and have the phone maker send me a box to ship in my phone and they would send me a new one. Well I couldn't do that b/c I was leaving in 2 days. So I left my phone with them for 20 min while he plugged it up to another charger. I came back and the guy told me that he put in a new battery but that I would have to buy another charger. So I spent $40 on a charger thinking that would solve the problem. Two weeks go by and my phone starts acting up again. Was on the phone for 10 min and it goes dead. It keeps freezing up, and it's not charging. Took it in today, the tech support girl told me they would get me another phone. I leave, come back and they hand me the same phone. They fed me some bs story about how if I have low service my phone will die quicker.
Where I live and where I work my phone doesn't get good service, one two bars tops! I'm fed up with them but I still have a year and a half left.
Can anyone help me? My phone carrier is Verizon. If you know of anything I can do to get some help plz let me know.
Unlike everybody else here,
Unlike everybody else here, I've been with Sprint for 3 years, and haven't had any problems with the service. Maybe we're just lucky to have a good Sprint store in our town. I have a family plan with four phones. We moved to Sprint because at Cingular, where I was before, they didn't have an unlimited text messaging plan at the time, and my teenager was killing us. I had a second kid coming of phone age (the fourth line), and I knew we had to have unlimited text. Anyway, one of our phones at Cingular was still under contract and the Sprint store manager applied a $120 credit to my new account to cover the cost of my early termination on that phone. If you're trying to get out of paying the early termination fee, see if the new provider will help you out. If you make it sound like you can't come to them because of it, they may help. They really do want your business. Also, we have upgraded phones many times during the three years at Sprint, and always by buying new phones on ebay. That way, there's no additional contract, and you can upgrade anytime you want. All you do is call customer service to activate the new phone. I've never been charged an activation fee on any of the replacement phones, either. My daughter's phone has the insurance plan, and we've had to get replacements for broken phones 3 times, most recently for her PPC 6700. It hasn't ever been a hassle. The screen was broken on her PPC, and they just gave her a brand new one on the spot.
Sprint has been great for me!
Weve been with Sprint for about 6 years without any problems. When my first phone broke, I received a replacement free since they couldn't fix it and I didn't even have insurance. When my second phone broke, they offered to fix it or get a replacement for me, again I didn't even have insurance. I chose to buy another phone anyway and they refused my rebate, but I called and cleared everything out and received my rebate. I just upgraded to a Centro, it was cheaper at Radio Shack, so Sprint dropped the activation fee and shipping so that it would be the same price as Radio Shack, plus, I got the rebate on the mail 2 weeks ago with no problems so it was even cheaper. I've never had any billing problems and the signal is great, even when I go to Puerto Rico on vacation. I even get 500 free minutes of Sprint domestic long distance on my home phone every month and free calls to/from my home phone. We got a second line added 2 years ago and were about to upgrade that phone too so we'll see what deal they offer us now.
sprint
We signed a 1 year contract with sprint (i have the original copy) and they won't let us cancel. they say that they only do 2 year contracts - clearly not true since i have the original. any idea what i could sue them for as far as damages??
Mindy
Damages? Please. Go into to
Damages? Please.
Go into to a Sprint store and talk to a representative there. They may be able to talk to Customer Service and help verify that what you are saying is correct. Or have a scanned copy available to email someone if requested.
Sprint 1 year contract
I suggest that you offer to fax Sprint your copy of the one year contract. You can also request that Sprint send you a copy of their 2 year contract. Be aware that if you have modified your contract in any way within the last year you may be still under contract. All of the Sprint calling Plans that I have seen within the last year have been for 2 years.
Doesn't work in reality
We got Verizon to agree to cancel our contract without an early termination fee over rate changes. However, they still ended up billing us, and are now sending an army of credit agencies and collectors hellbent on destorying our life.
My advice: pay the f*cking fee or risk more time dealing with cancelling and going to court. You are dealing with thugs, and the government & credit agencies are on THEIR side, even if the law isn't.
Verizon contract cancellation success story
Sounds like Verizon isn't putting up much of a fight.
http://forums.macosxhints.com/showthread.php?t=73319
Get out of contract with Sprint
I need help getting out of my contract. I have a Treo 650 and it broke in May. So far I have received 4 new replacements within a month and have been offered money towards a new phone as well as an upgrade. When I called back numerous times. I was told that there was no record of anything. So now I just need to get out of my contract and take my buisness else where. I have filed a complaint with Better Buisness Bureau as well as the VP of Customer support. Please Help.
RE: Getting out of a cell phone contract with celltradeusa.com
I was able to get out of my cell phone contract using celltradeusa.com
FYI- I put a listing on celltradeusa and sellswaper and reselular is out of business. I didn't get any response from my selswaper but I did in fact find someone to take over my contract with my celltradeusa listing.
My 2 cents...
need to get out of my Sprint contract without termination fee!!
i currently have a contact on 3 lines with Sprint and i have horrible
service. i am constantly searching for service on my phone which kills my
batteries on all phones!!!! please help me find a way to get out of Sprint
contracts without early termination fees!!!!!
Unicel Termination Fee
I had service with Unicel in rural Minnesota (not many choices and all have terrible service). I moved to a state where Unicel cannot offer me service, but when I attempted to cancel my 5 phones (family plan), they told me I have to pay $200 PER PHONE. They told me to fax them proof of my residency in another state and led me to believe that they would cancel my contract with no penalties (otherwise, why would they care where I live if I am cancelling my service?). They told me that they would let me out if I died, but don't care if I have to use another carrier because they can't fulfill their end of the contract by providing me service. The contract is very vague and merely states, "termination fee charged if you cancel for any reason." Obviously, they can use their discretion and decide if "any reason" is good enough or not. Of course, the salesperson told me that I could get out of the contract if I moved out of the area.
Unicel's Customer Service
I had the same problem. I moved out of state and for several months they couldn't make my phone work. They wanted me to pay for service that I couldn't even use. Finally they agreed to an amount. I sent the check and they cashed it. A week later I get a letter from a collections agency?? I have been doing some reading and it seems that I have some legal action I can take.
Unicel
I too have Unicel and they are the worst out there. I was with Altel in Litchfield MN, when Unicel bought out that one store. I needed new phones, so I took them up on an offer to switch to Unicel so I could get free phones. BIG BIG MISTAKE !! My bill has never been correct (4mths in a row) they charge me cell to cell when it should be free. I get charged for roaming in the HOME AREA, their customer service don't know their head from their ass. We have insurance on our phones. My son's screen quit working, sent it in over 2 mths ago, still do not have it back. It is suppose to be "TRUE NATION WIDE" huh, get charged for that too. I call customer service all the time. Their response is always "Bare with us, we are knew in that area and we are working through some glitches" Well how long do I the customer have to pay for their IGNORANCE!!!! I am ready to tell them the can put their phones and their plan where the sun dont shine! I know that I am not the only Unicel user that is fed up with their service. In my area alone, I have spoke with at least 20 people that experience the same BAD cell service as I do. And they say they know and here the same too from other Unicel users. There has got to be a way out !
Poor Service
My family have had the same problem. They never have our billing right, customer service said there is nothing they can do to help with our bills. The store in Mankato basically refuse to help us. My sister's phone broke and we have insurance on it. They will not help us out and have to pay full price for a new one. She has only had the phone for 4 months! We get told 2 different stories form customer service and the store workers. We were also told that we pay $200 cancelation fee for all our phones and one person said it is for each phone. When we first started with them our bill was over $900 with no overages! Here we find out the person who set us up had all 3 phone on different plans and put almost every option available on our phones without our permission. We would love to get out early and not pay the fee. At Sprint our bill will be over $100 less for basically the same plan plus unlimted text for all 3 phones!
Unicel... I miss Altell
My Unicel experience exactly mirrors yours. I live in Marshall, MN and HAD Altell and was VERY happy with it. My Circle etc... was great, I could block texting on my kids phones... but Unicel came in and it's been a nightmare. I can't block texting, My Circle is gone, My bills went from $90 up to $375, and they are always screwed up, and all I get is that dang "please be patient with us" line. I want out sooo bad. I find it impossible to believe that I can have a contract with Alltel and be very happy, and then out of the blue someone tells me, now you are with Verizon, and there are still Altell providers in the town where I live. So much for freedom the choose, I thought I was living in America.
I signed a contract with
I signed a contract with Sprint that originally was suppossed to cancel this month. They told me that I accepted a $50 credit to renew it for 2 years. If they did offer me such credit I was not aware and I certainly did not agree to renew for 2 more years. What can I do? I refuse to pay the $200 cancellation fee.
Sprint service
Mike -
I, too, am trying to get away from the Sprint cell phone provider. I believe a sprint Representative took it upon themselves to renew my existing contract for 2 additional years! I've written a complaint letter and have not gotten a response. My next move is the Attorney's General Office. They are claiming they offered me discounts to renew my contract in which I supposedly accepted. It is a flat out lie ! I specifically have been waiting for the last 6 months for the contract to expire so I can go with a new provider via my job.
Have you gotten any results/feedback with your case with Sprint?
I am running into this right
I am running into this right now. I called and complained about my service in February. They said that because I was a long tie customer that they would offer me a $100 credit to my account in order to keep me from canceling my account. I verbally confirmed with the service rep. that this WAS NOT a renewal. I told them I refused to renew my Sprint contract.
I read recently online many places where Sprint had renewed contracts without permission, so before I went to AT&T to switch, I called to confirm that I was already out of the contract. Sure enough, they said that the $100 credit was for renewing my contract. I asked them what written signature or verbal agreement they had, and they said, "you accepted the $100 credit."
I replied, "I accepted the credit but was NEVER told it was for contract renewal."
They say my two options are to either cancel and pay the $200 fee, or pay them back the $100 credit, and they would let me out of the contract!
I am writing a letter to them and cabon copying it to my attorney and the Atorney General's office.
Man they are scammers!
AT & T did the same thing
I just got off the phone with AT&T (Cingular) or whoever they are this month. She informed me that my contracts expire in January of 2008. I told her that was impossible seeing as we have had these phones for 4 years and in January of 2006, when they supposedly renewed, I was on maternity leave and wasn't even here (work) to make the phone call.
The representative "assured" me that no one at AT&T renews contracts without permission. I told her, "Just as sure as you think you are that they didn't, I can tell you that I am just as sure that I didnt' call".
That got me nowhere.
When is this bullying by wireless companies going to end? I feel like I am beating my head against a wall.
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