I pay BGE, however my landlord started Ratio utility billing in 07. One of my Congressman called the landlord's office and told them they could not add this fee to my account. In fact, a neighbor with a legal background and an attorney (difficult to find in my County) beat them in court.

Well, I called my Congressman after incurring this extra fee in 08 09 2010. As required, I followed up our conversation with a letter. In fact, I was harrassed by management, for one, posting as paying me rent late.

In fact, in 08 my apartment complex had an advertisement in the Pennysaver. It stated water, sewage, trash, heat, and a/c are free. When I showed the mgmt. office they replied that these tenants paid more rent. Not true, as I asked tenants and saw the prices for apartments on-line. Less than my rent. They were charging me for the wrong model apartment, too. I addressed this to our office, but the report disappeared, although I have a copy from the former Assistant Manager.

We are billed by the size of our apartment. In essence we are paying for electric twice. It states on the lease that the company collecting the fee is NOT A UTILITY COMPANY. They are located in CA.

I addressed this concern to the Attorney General of MD with documentation of ads, etc. In fact, a former person in that office was working to stop RUBS in MD. I knew that my apartment complex would lie verbatum. However, I sent copies (still had internet ) of the homepage, ads, and other evidence, including my Congressman's name and number. I was unable to attend the so-called mediation at my apartment complex and the appointment was never rescheduled.

My electric bill is almost $70 a month. Plus $65 RUBS fee and outrageous rent.

Little old me doesn't use that much water or other fees assessed. I stopped paying RUBS at one time, and received finance charges on the rent portion. The ledger showed RUBS as a separate line item. I had documentation from the office that they would consider lowering the RUBS fee as I am the only tenant in my apartment. She was fired, gone, I have the copy, but ignored.

Google RUBS and you will see. Please help.

Thank you,

Debbie
PS Morgan Properties is bad that they are stating that we have a fitness room. It was closed I think 7 years ago. There is a room but nothing in it according to one of my newer neighbors. Our front door is NOT SECURED.

How do they get away with false advertising? I have a lease addendum never negated that also states we are supposed to have storage rooms. Should have a major lawsuit against this apartment complex. The sign at the entrance does not state that we have permit parking only. In fact, they have been sued for having tenant's cars towed.

I had an attorney several years ago ie the loss of our storage bins. He withdrew at the last minute. I did all the work. My ex and I spent hours in his office with documentation. I was right, what they did was illegal. They are still practicing on the lobby door and floor updates to community and lease changes. The latest was the closing of the rent drop box. One day before the 1st of the month. Another time, right before rent due date, notice that they would not take money orders. On the unsecured lobby door.

I have been a member since 1996, before Sprint was sued and became Sprint pcs; it was Spectrum at that time.

Back in 2009, I found an update to my account that states I was to receive 150 free anytime minutes a month. In fact, this bill just appeared in my mailbox! Then in 2010, a Customer Service rep said that i could downgrade to the 450 anytime minute plan. I jotted down his name and ID number. He told me that I would retain my 20% discount via my employer discount, and would receive 150 Free anytime minutes. He did not prorate my plan either. Fine with me.

Meanwhile, delivery of my invoices have been spotty the last several years. Sprint was supposed to remove fees as the copies were MY ORIGINALS. fYi, i have no landline or internet at home. I need the cell phone.

After my discussion with the Customer Service rep in Aug 2010, it was followed up by an invoice. It stated what we discussed. However, the following invoices showed 100 free minutes. Next, I received an overage bill with NO CaLL LOG or free minutes at all.

FYI, I had to switch to a spare cell, the Moment after the Samsung S30 would not charge. I was visiting a friend with internet but no landline. You cannot activate a Sprint cell from the phone unless you are at a Sprint store. In fact, I have insurance on my cells, including repair. The Moment is the worst cell I ever owned. It was tethered to this pc for 2 weeks. It burned out it's original battery and it's charger. Sprint did give me $50 for loss of service. The battery is a Samsung battery and so is the replacement charger. Finally, after over 2 weeks, the new firmware installed to my cell. However, it is still acting up. While on this pc at friend's apt. I discovered that the phone needs one more upgrade.

While here I also logged into my Sprint account to see the call log. It took me almost 2 hours to find the link. I printed a copy using friend's expensive ink. Sprint's system charged me airtime for non-answered calls.

There is a lag on his computer. The keyboard is not working correctly. FYI

The Sprint techs wrote extensive reports on the errors on my cell. One in fact told me that the store would not have done all that work. I am also ticked that they will not replace the charger. The cell in fact would freeze during a call or incoming calls. I would remove battery, reboot (10 minutes at times). Then I discovered the cell dialing numbers! All reported to Sprint advanced tech. Crazy droid cell.

Meanwhile, I have 7 pages of my bill to go through as I did not want to wait for the copy to arrive from Sprint (supposedly free. Additionally, I have a call log on the cell itself. It is backed up to the SD card and on-line services. I also upgraded to the 900 min. anytime plan which I cannot afford. I have always received a call log. By the way, Corporate took all but 20 overtime minutes off my bill, however, I believe I did not go over minutes, and they stopped giving me anytime minutes. However, the 900 plan was added yesterday, and will be prorated. It's mysterious no call log on an ostensibly over the limit account!

I have not been able to receive texts (maybe 3) since November 24. Reported this to Sprint. My cell says that my texts are full. I thought I was able to SEND texts, but discovered that people were not RECEIVING THEM. The cell would also send them out at 1:30 am, waking up folks and/or calling people on it's own. Including adding 3 ways calls and I didn't touch that function. All reported to Sprint.

In fact, I believe that my contract was extended, although I pay for insurance. I should have had them fix the Samsung Instinct. The original Instinct had 2 batteries with a charger box. One day I was on a call and discovered that the battery port on the cell did not work. I was sent another Instinct. It didn't work. I should have had the first one repaired and/or contacted Samsung. Next, Sprint sent a s30. What a piece of junk.

I have documentation from Sprint that I had 150 anytime minutes back in 09 and 2010. Demitrius, in corporate says that they stopped this and that it was a one time offer. I do not think you need to be an attorney to read the invoices, and/or notifications that Sprint sends when making changes to our account. I had called Sprint asking them why I was only receiving 100 anytime minutes (some months 120). Well, 09 and 2010, I have their follow-up documentation.

Lastly, the SURCHARGES are outrageous. I asked about them, and was either ignored or I believe they hung up on me. Cricket only charges tax, a few dollars in Missouri.
Surchages ("subject to change..." Federal Universal Serv. Assess non-Id (or LD), $6.42. 2) PG County utility tax $16.93 3) Administrative charge $0.99 4) Regulatory Charge $0.40 equals $24.75

Government Fees and TAXes: Md State 911 Tax, $0.25 2) MD state Sales Tax $13.09 3) PG County 911 Tax $0.75 equals $14.09

Dimetrius in Corporate said that he would take care of incoming calls from Sprint. I am also supposed to receive a $25.00 credit for problems with phone. Talked to Demetrius and another rep on December 13.

Miguel ID KR746985 downgraded my plan to 450 minutes aug 25. 150 free anytime minutes "every month" quote unquote. Documented as stated above by an updated invoice from Sprint. As of the oct 26-Nov 25 invoice, no anytime minutes! Sprint is good in one respect, as you can change your plan and follow up with the new agreement. However, it appears that Sprint is not adhering to what is VERY CLEARLY stated on my account.

My plan is any mobile, anytime, unlimited data, nights and weekends start at 7 pm. The bill dated Oct 26 - Nov 25 above shows I used 829 minutes, on my 450 plan. Mystery disappearance of my free minutes. They in fact, had told me 150 in 09.

A document is worth a 1000 words. Additionally, when talking to Customer service I get their name and incident number and their Id (if available) date and time of call, although logged on cell. In fact, I believe Sprint charged me for their incoming calls!

Two mystery charges on cell from Funz and love meter. I do not know if Sprint ever gave me credits. Charges $19.99. Also a $0.16 text fee from Guatemala. Sprint is supposed to block any foreign texts now, and supposed to give me credit. I don't know anyone in that country. In fact, rep said that my calling and texting show that I do not access international calls or texts. I also know well enough to add this feature if required.

Please help. No rocket science here. I just want the promised account provisions, although my 20% discount is sometimes 15%. I will never go to paperless billing. The provision was 150 free anytime minutes.

Lastly, mystery charges equaling $19.99 (from 09 in fact), no invoices to show it was credited. The blizzard did hold up our mail. Are the surcharges legal?

Billing period Aug 26=Sept 25 Bill Date Sept 29, 2010 (In fact someone changed my billing cycle!)
Charges (New Plan)

Everthing Data 450 anytime minutes $69.99
Employee Discount 20% minus 14.00
Anytime Minutes 150 Anytime Minutes $0.00
$55.99 Plus my insurance of $7
3 reprint fees on this invoice of $5 each. I was supposed to receive a credit. I do not know if I received this credit. Additionally, I do not know why my balance was so much money. I returned the cell that did not work. I also have theft included in my insurance.

Sprint always kept to their promise, although in 2009 I received 100 anytime minutes, not the 150 promised. This year none, and talked into downgrading my 900 plan. I was told that I am their oldest member, started with them in 1996. The other person is my ex. In fact, he his supposed to pay these bills. Well, I am stuck with this contract. Can I get some help. The attorney general is not helpful, and the FTC, over the years, has not assisted with problems addressed to them.

Please help.
Cordially,

Debbie

dn/dn

cc

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I just got off the phone with a person at AT & T's Customer Relations. I noticed a charge on my cell phone account for texting services (or something like that). When I bought the phone a couple of years ago, I had texting and internet services taken off within two months. When I talked to the lady (who was nice), I found out that in May of this year AT & & required all "smart-phones" to have this service, with about a $30 a month charge. Even after being informed that such charges were illegal without my actual authorization, she said she didn't have the authority to refund charges or get the rule changed. She said that AT & T did notify me via email, a text message (which I would never check, since I deliberately canceled it) and through a mailing. However, I pointed out that this is not a valid sign-up as I had not given permission. It sounds like the above settlement for unauthorized charges was valid until May, but since then they've just started doing the same thing since the above agreement only covers through May.

My son took his cell phone to Mexico assuming our unlimited data package covered internet access there. He inadvertently racked up $30K in charges before thet shut off his access. As it says nowhere that there would be a charge, I do not feel I owe this. Any help out there on how to proceed?

That's right, illegal. But yet they do it even after they got sued by the state of Florida. it's not right to do this to the consumers, but yet they still get away with it. Even ex cons can go online and do it to their own family. It's sad.

i went overseas in spring of 2009 with my attwireless service on my blackberry, upon arrival at the end of April i made a couple of calls to USA, and then turned off my phone, because my friends, who live there, gave me their local phone, which had nothing to do with att. I paid my bill for April, and then i got bill for May for more then $150.00 while my phone was turned off. I tried to discuss this bill with att, but they said they never make mistakes, can anyone advise me on this matter (nobody could use my phone at this time also). i would like to understand how technically it can happened. thanks.

I closed an account 2 years ago with T mobile because they charged me for calls I did not make - excessively. The first month it was about $80 over my bill, the second $200, the third $300+ and the month I closed the account over $600 in addition to my regular bill. I disputed the calls, the bill looked as if I was dialing calls all over the country every minute or two consistently. I worked in an office with over 8 land lines, where I was constantly running meetings, speaking, or training groups of people. it is impossible that those calls were from my phone. Today, after looking into my credit rapport I see that T Mobile is taking me to collections for $881, what they claim I owe them. Any suggestions on how to resolve this? Thanks!

Last year I traveled to India for a volunteering project and bought an international cell phone and sim card from Mobal communications to use while I was there. When I arrived, the phone and sim card did not work. When I went to the local cell phone store they tried to get it to work but could not. I had to purchase a cheap temporary phone to use instead. But when I left the store I did not realize that they had not returned the sim card to the phone I had brought with me. Over a month later when I returned home to the states, I began to receive charges to my debit card. When I realized what must have happened I immediately called Mobal and canceled everything but someone had already run up over $700 on this account. I can prove the calls were not made by me by the simple fact that I was not in India when they were made (my passport visa proves this) and the call logs state they were made in India to numbers in India. They refuse to work with me on this matter or reduce this amount at all. They have now sent it to a collections agency and when I called and left a message said it was no longer their problem. Does anyone have any suggestions as to what I can do? I really feel it is unfair for me to have to pay for these calls that I clearly did not make. Is there any way to reduce this amount or report this matter to someone?

getting charged for things i did not sign up for and they say they will not take charge off i do not know where to go to get help

Is it legal for T-Mobile to add under, "other charges, Comminications Related, Regulatory Programs Fee*
* Fee we collect and retain to help cover our costs related to funding and complying with government mandates, programs and obligations." a charge per phone on my bill? This does not seem to apply under taxes on my phone. It may be related to taxes T-Mobile pays. I thought I signed a contract for a specific price, not to be increased based on T-Mobiles costs?

Hi, I'm looking for a resource to assist in fighting a bill I do not feel I own. Approximately 5 years ago I signed my step son up for phone service with requirements that he was not allowed to make any changes or additions to the service. A few months later he and a friend go into a different cell phone store and the friend is allowed to purchase a phone and activate an account without my even knowing about it. I found out when the bills showed up unpaid and there were two phone numbers on there. My son didn't say anything about it because the friend had been paying his bills but stopped at some pont.
I immediately called and tried to stop this action but was told that I could have up to 6 active accounts under my name without my approval. I don't have all of the original paperwork against this because of moving, etc. so I have to go off of memory for some of this.
The debt grew and I wrote each one requesting proof that I owned the account and have the last letter dated 11/23/2005.
The latest debt collector on this matter has replied to my request but only snt copies of the phone logs; no proof that I own the account.
I called them today and they said they have my social security number and that's all they need.
I don't feel I owe this bill and want to continue to dispute it but am not sure how to proceed.

Unauthorized Charges on Your Local Phone - Utility Bill?
How to Find Them, Eliminate Them & Get Your Money Back!
If your business still gets its phone service through the old "AT&T and Verizon, etc" local phone company (as opposed to one of the newer competitive phone providers) then you need to double check your phone bill each and every month for charges you did not authorize. You may not know it but the local phone company allows other companies to bill you through your local phone bill. And while the local phone company allows other businesses to bill you through your local phone bill, the local phone company does not verify that the charges being billed to you by the other company are valid. When these unauthorized charges fraudulently appear on your phone bill it's called "cramming". Unfortunately you as the business owner or manager are the only one that can spot the unauthorized charges and if you don't comb over your bill every month to spot these unauthorized charges - you'll pay for them.
Why does the local phone company allow other companies to pass charges onto your phone bill? "Third-party billing" is supposedly a great convenience in that you only have to pay one bill instead of separate bills for obvious authorized phone related charges like yellow-page advertising in the "real yellow pages", 411 information calls and long-distance calls from your chosen long distance carrier. Over the years though, some less-than-scrupulous companies have realized that most businesses rarely scrutinize their local-phone bills. To take advantage of this, these companies have come up with elaborate schemes to place
unauthorized charges on your phone bill that you'll end up paying for without even thinking. Unauthorized
charges you can end up paying for include charges for unwanted (and unused) email accounts, web sites,
directory information calls, directory advertising in obscure publications, voice mail accounts and other
services.
In theory, before these charges can be placed on your phone bill, the company that is originating the third-party billed charges is supposed to have a verification of the order like a voice recording. In reality though,
all the company needs to do to initiate the charge is submit your name and phone number to the billing
entity. The verifications are only required to be produced if a complaint is filed.
To prevent these charges from appearing on you business phone bill it's helpful to understand the four
parties that make unauthorized third party phone charges a costly reality. Party number one is any
employee who can answer your business phones. The unauthorized charge is rarely random and it usually
happens after one of your company employees gets a telemarketing call. Employees should be instructed to
document and report any overly aggressive telemarketing calls they receive. Party number two is the
telemarketing company that originates the unauthorized charges by trying to get your employee to accept
some service for which you'll be billed through your local phone bill. Party number three is the third-party
billing company that has billing agreements with your local phone company. The name of the third-party
billing is the one that is prominently displayed on your phone bill. After the third-party billing company's
name is the name of the company that is originating the unwanted charges. Party number four is your "former Ma Bell" local phone company that collects the unwanted charges (keeps a share for "Ma") and then passes the rest to the third-party billing company (who keeps a big share) and then passes the balance on to the company that initiated the unwanted charge.
Following are some of the top third-party billing names and unauthorized charge originators you'll find on
your phone bill. If you see these names on your phone bill you'll want to call the toll free number listed next to the charge to confirm it's a charge that's been properly authorized to be placed on your bill. Following are actual examples that we've recently found while auditing business phone bills.
We recommend customers should review any utility bills issued by deregulated utility companies. (In most instances today, consumers are paying higher charges to the deregulated gas and electric supply companies).
All Utility - Energy, gas, electric and water bills should be reviewed for proper reading and tariff.
If you suspect that you have been overcharged ask for detailed explanation and or file a complaint with your State Utility Commission.