Cingular Customer Service Case 2002-2007
After 5 years of litigation, the California Public Utilities Commission (CPUC) approved a settlement between UCAN and AT&T Mobility, formerly Cingular Wireless, that will result in over $18 million worth of refunds for certain former Cingular customers and over $12 million in penalties. The case amounts to a total victory of over $31 million for California consumers.
Watch a video of the CPUC decision or read the story here. For more information, see our Issue Center dedicated to the case. Remember, UCAN is a non-profit consumer protection organization and our efforts to protect California consumers with our small staff are funded by the grassroots donations of members like you, so JOIN TODAY!
Read the case history below and follow the links below to all related legal filings, news, and other documents.
UCAN has established that Cingular Wireless engaged in illegal and shoddy sales and service practices during the 2000-2002 time frame -- many of which may be continuing even today. On July 3, 2002, UCAN set its sights upon Cingular Wireless. UCAN pushed for and intervened in a regulatory inquiry into Cingular sales and service practices. Hearings were held before the CPUC in April 2003. In September 2003, the PUC Judge issued a decision supporting almost all of UCAN's recommendations. Not surprisingly, Cingular appealed the Judge's ruling.
On September 23, 2004, the CPUC adopted fined Cingular Wireless $12.14 million for violation of laws governing telecommunications carriers and ordered restitution to affected customers. Cingular appealed the CPUC decision. UCAN filed an opposition to the appeal. This matter was hung up in the Courts for a year or two. In the meantime, customers who deserve refunds of the improperly assessed Early Termination Penalties during the 2000-2002 time period went without the refunds. Until March 15, 2007, the "Schwarzenegger" CPUC had refused to require the carrier to give the refunds that were ordered by the "Davis" CPUC. Now UCAN has prevailed in this major victory after 5 years of litigation. Read the various documents from the case to your right.
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