Home

Telepacific charges for calls never made -- blame the phone company or hackers?

UCAN's complaint addresses the practice of TelePacific (hereinafter TelePacific) imposing unauthorized direct dialing charges on customers who have not dialed the numbers appearing on their bills, providing no notice that international calls could be placed on the account, billing at unpublished rates significantly higher than the highest published rates, as well as misbilling customers at incorrect rates. UCAN asserts that these customers never dialed nor authorized anyone to dial these telephone numbers that they were billed for and that TelePacific improperly tried to collect the disputed charges and sent the customer to collections while the dispute was still pending. The customer brought an informal complaint with the California Public Utilities Commission’s Consumer Affairs Branch (“CAB”) but CAB failed to investigate the dispute beyond asking the company to respond to the complaint. Though CAB took no action beyond forwarding TelePacific’s response to the customer, there are too many inconsistencies with the facts and the situation to accept unchallenged TelePacific’s position that the billed unauthorized charges are the customer’s responsibility.

 

Telepacific / MPower complaint regarding charges for unauthorized phone calls not made by customer ›



Like what you see? Go ahead and show your support! UCAN is a truly independent non-profit watchdog organization, dependent on grassroots donations like yours!

Utility Consumers' Action Network

(619) 696-6966 or file a complaint about a company online.

Terms & Conditions

UCAN.org is made available by the Utility Consumers' Action Network to assist you in becoming what you always knew you could be, a consumer ROCK STAR! We take no corporate money, and are beholden only to you, the consumer. As such, the site is here for educational, advocacy, and empowerment purposes, as well to to give you general information and a general understanding of the law. Just remember this site is NOT here to provide specific legal advice. By using this web site you of course understand that there is no attorney client relationship between you and the Web Site publisher, UCAN. The Web Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.

That said, get to digging on the site, inform yourself, speak your mind, and earn Watchdog Bones! This is YOUR site, and we mean it. So comment on any of the content, discuss the latest issues in the forums, file a complaint on a company with the fraud squad, and generally cut loose.

See our Privacy Policy and Copyright Policy, Some Rights Reserved