With the Alltel/Verizon Merger, our area was not merged so we are still Alltel?! Our coverage area now sucks! I can not even go 1 mile from my house without dropping a call because there is no signal. Then we begin roaming within the county we live in! Is this voiding the contract? Will I still be responsible for the early termination fees? We really need to find a better phone solution. We have had Alltel for 9 years and the service has never been like this!

I really hope that metro pcs becomes available in every city and state. I recently got with tmobile and it's kind of wack but I'm stuck in a contract for the next year and a half. I used 2 have Metro pcs n its awesome, comon, 54 bucks [n that's with net pic n txt msg I.m and email] a month flat and I had WAY better service than I do with TMOBILE. Its hillarious. Lesson learned and if any of you are in an area that has Metro available don't doubt it or think its shitty..bc by the looks of every1 complaining here..what u got 2 lose?

I HAVE VERIZON AND MY BILL IS 200$ AND I STILL HAVE NO CLUE WHY...THESE CELL PHONE COMPANIES WILL CHARGE YOU AN ARM AND A LEG FOR ANYTHING...ITS RIDICULOUS!!!!! WHERES THE PHONE PLAN THATS UNDER 60$ THATS NOT A PRE-PAID PHONE....THESE CELL PHONE PLANS ARE WAY TO EXSPENSIVE FOR NO REASON.....WHAT ARE WE ACTUALLY PAYING FOR???? WE NEED A PLAN OUT THERE FOR THE PPL WHO LOVE TO TEXT AND SEARCH THE WEB FOR SOMEONE WHO HAS A PART-TIME JOB AND WOULD LOVE TO JUST PAY 60$ A MONTH GIVE ME HELP HERE PPL.

I just want to tell everyone the service at SPRINT is the worst service you will ever encounter. Most of the time we go in and out of service, and when we wanted to cancel, after being with Nextel/Sprint for over 4 years, they wanted to charge us 200 per phone. We had an emergency, and I couldn't get ahold of the person I was calling, and the best they could do is knock down the cancellation fee to 100 per line. At least AT & T prorates for how long you are with them. Just a word of advice, STAY AWAY FROM SPRINT!!!!!!!!!!!!!!!

ever since they switched over, they suck... i have a family plan with 5 phones, i am suposed to be paying around $160 and every month i get a different bill... sometimes $230 or higher! they add all these extra charges, but funny thing is my mom has the web-browser blocked with pic/video messageing... we also have unlimited texting. so i dont understand where the charges come from because we have blocks, plus we have plenty of roll-over minutes and sometimes when we call they say "ohh were sorry, the chrges where put on by mistake, we will take them off." but thats only if we call... and they do it every month plus added a year to our contract without advising us... point is i need out of this., but cant afford the cancelation fee for 5 phones... someone help me out PLEASE

This is the worst company ever! They over bill every month. Every month I spend hours trying to get their problems fixed. I have other things to do. As soon as my contracts are up-I am never going to deal with them again. Their new pro-ration is only for new customers. We have had Nextel for 15 years! We will be charged 200 per phone. Someone who signed after 2008 gets prorated. Go figure!

Early this year I was forced to get a new cell phone wth T-mobile cause hubby broke my razor. However I had only been wth them 1 year, & I was forced into another 2 years making my existing contract now 4 years. I ended up getting a Samsung Gravity as it seemed to best suit my needs & got it cheaper for renewing my contract. The Gravity however turned out to be a piece of crap however, malfunctioning, & going out completely on me after just 1 month. I complained to T-mobile about the problem & they claimed since it was not returned after 2 weeks I would have to pay full price for it still. Jeez the stupid thing broke on me after that time period. I was told however by a customer tech support agent that they would replace the broken phone for free, and that I could do as I wished with the defective Samsung Gravity. Well I was already leary of this phone anyway because of what happened, I opted to pay full price for a google G1 which I am on now, and my bill went up to $130, over a 3 month period when I only usually pay around $ 90 a month because they forced me to pay for the broken gravity & I never did receive the replacement. Oh they completely lied to me when I brougjt that up to them later saying they had no such record of any conversation and was very rude to me calling me a LIAR! At one point and I have also had a few rude instore employee's give me a hard time too right in front of my mom. One stupid employee tried belittling me right in front of other customers and raised her voice to me & was very deceptive & belligerent & lied to customer service about parts of my contract. My husband has also had problems & I know this. T-mobile are a bunch of decietful rude liars who will do anything to trap you with hidden fee's & lies. I was charged for 3 months for a memory card that we paid for the same day we purchased it as well. I am sick & tired of all the lies, deception & some rudeness. I want to switch to at&t but I know T-mobile will just slap me wth early termination fee's on a 4 yr contract. Is there anything that can be done to help?

my mom has a sprint plan that i was suppose to be a part of, but my uncle didn't want his own plan so he shared with my mom, my older cousin's mom's plan is filled up so she has to share with my mom, and my older sister. now i can't even get a phone, until i'm in highschool. they got their phones when i was in sixth grade. and now i'm in 8th grade. it's been 2 years and 3 months. and sprint has extended the plan for 1 more year without telling my mom. and my mom won't even open a plan for me because i don't usually talk on the phone, i just want to text.

How much would it be to drop my contract with U.S Cellular.?

I made numerous attempts with the AT&T Representative both in person, the local At&t branches, and the direct service line with no resolution to my problem. The online service had me transferring from one extension to another that kept me online for at least more than a hour without a resolution to my problem. One of the Representatives wanted me to wait until the 30 period expired which would be 06/09/2009, so that they could resolve my problem with a replacement phone. I thought this could be a ruse to charge me for another cell phone. I'm planning to cancel my contract with AT&T.

i got a new phone at sprint and i tryed to cancelled 5 months later and they told i had to pay 200 cacellation but when i go my phone i never sign and they said that it doesent matter. i have the the papers and i has no signature and in the contract it say by signing below you represent that all information is correct and agree that you have read and agreed to all terms af agrement including the terms of your of your service plan. i never sign the contract and they are still charging me a 200 termanation fee that sucks i never agree to that they just screw you over what kind of sevice do they have screw over the costomers.

Dec08 I bought 2 Sprint Blackberries 8350i. Service not good, returned with no problem. Jan 09, 2 new phones were bought with Sprint displaying Nextel. Nextel had better service. Phones did not work properly. Received text/picture messages and emails hours late and receive messages to reconfirm email passwords. Tech support advised to remove battery, replace battery to reset phone, taking 6min to complete, having to been done every day. Sprint was advised of problems because I called them several times a week. They sent new phones. Was told I could return the old phones to store. An associate there told me it was not an option. The old phones were then sent in USPS envelope provided by Sprint. Then, in March, both phones were disconnected. After being bounced to many agents, was told it was because of none payment. I was on sprint.com at that time looking at my account. The payment was there. The agent said it was because the 1st phones were not received. I checked usps.com and seen that both packages were received by Sprint. 30 minutes later the phones were reactivated, I was being charged $200, putting me over spending limit, because I did not send phones to them through ups. I sent them in a usps package because they sent that to me to send the phones in. I have to call Sprint at the end of billing cycles to explain this every time. Middle of April I got a message that a software update was available. I connected the device to a pc for the update and got a fatal error message. The software on phone was gone. Phone nonfunctional. Called support and was told to take the phone to a store 1hr away, there was nothing to be done over the phone. Manager of store was unable to help. Called support with no help. Toyed with the phone and the pc software and without tech support experience was able to get the phone to function, but sometimes the phone doesn't ring and switches to vibrate by itself. Sprint wants $200 each line to cancel. Sprint was well aware that this new Blackberry devices had many software issues, yet still sold them. These phones have caused me nothing but problems. They can be wonderful devices when they functions correctly. I want out of my contract because I will not pay for two phones that don’t work more than they work, and I do not want to pay cancellation fees because I am already paying $130 a month for things that don’t work.

Until recently my partner had been satisfied customers of T-Mobiles Family Faves Plan. We probably were customers for over ten years. We had a perfect payment history all that time. Throughout our tenure there were numeruois lies, ommissions and misinformation imparted duting phone contact, but we overlooked these ethical is breaches because they had the best prices. A few clues to sensitize prospective clients as to their devious practices: ONE SYMPTOM: When calling in ask if your call is being recorded and if so, ask that they not record the call. Often they will ask you if YOU are recording the call. If you say you are recording the call they will terminate the the conservation immediately!
SYMPTOM ONE (next example to follow)

I signed up for Sprint in CA. After 8 months of service I lost my phone and had to buy another one. I then moved to AL. I cannot use my Sprint cell phone in my new neighborhood. I called Sprint to cancel my contract because of the lack of reception at my new address. After I experienced two hang-ups from Sprint reps and got a run around from others, the local Sprint store rep called Sprint and told them I was telling the truth. There is no service in my neighborhood because we are surrounded by hills. Sprint finally told me that they do not guarantee service in one's home and that they would send someone out to see if he could get reception anywhere around me. Even if it was blocks away from me, that would constitute service and I would have to fulfill my contract....not a cancellation fee but the entire amount of the number of months I still owed. By the way, they started the contract over when I lost my phone and had to buy a new one. My advice to anyone is to buy a prepaid cell phone and forget about the big cell phone companies. You will not be able to get out of your contract for any reason even if you experience a life change and have to cut expenses or if you can't get service.

In December 2008 my daughter called T-mobile because of hospitalization due to illness. The representative agreed to cut services due to illness. She has been ill and receiving different treatment and not able to work. She now has received a collection notice from Amsher (sp?) for unpaid expenses. We are not looking to get out of paying the phone charges just asking to waive the termination fees. We contacted several people at T-mobile explaining that she was not told because of the illness and request to turn phones off they would tack an additional disconnect / termination of service on. It appears from the conversations with the Reps/Supervisors and Managers that NO ONE at T-mobile is able to waive these fees and get her account out of the collection agency. With continiuous requests and calls I am looking for help, does anyone have name, number of how to get this accomplished without all the red tape. Please help.

Hi,
I bought a Verizon basic plan 2 days ago and I am not happy with it because I can not receive international calls for some strange reasons! I called a Verizon representative she said I also have to pay so $4.00 to be able to make an international calls. I was not aware of that. How can I canceled my plan?

Kind regards,
Hamid Ganjikia

I was under the impression that once the alltel merge took place you would be able to opt out of your contract with them. anybody know is that true?

I have lost my job and can't afford my bill with att, I have reduced my plan as much as possible and it is still outrageous. It is supposed to be no more than $90 a month after my taxes, or at least that is what the customer service rep told me, but I keep getting a $160 bill every month and there are no overage charges. I need out of my contract. I read on this site that someone said it is $175 per line to cancel with a $5 reduction per month your service is active, but the company is telling me this is bogus. Can someone let me know where I can find proof of this, and whether it is from the renewal date or the service activation date, because I desperately need out of my contract. I have been with the company for 9 years and I just can't afford it anymore.

HELP!

Does anyone know how much it will cost to get out of my US Cellular contract?

This dropped call, no service, "please hold while the subscriber you are trying to reach is located", downloading text messaging, user unreachable, etc. etc. etc. Tis is the ongoing problems I encounter with nextel here in Smithsburg MD. The service use to be ok not the best but ok (I made sarifices for the two way service) but since the merger the service is terrible and it keeps getting worse. I work in law enforcement and need my phone for work. The dropped calls and "dead zones" that are happening as of lately are rediculus. I cant handle it any more and need to get out of my contract but I have two lines and cant see paying $400.00 to get out of my contract just to turn around and pay $200 for a new phone. Times are bad what do people expect. I have learned a few techniques from other coments on this post so thanks to those who posted I will be trying a few of them.

I have Nextel service and a Nextel tower 1/3 of a mile from my house - but i have at least 4 dropped calls a day. Sprint said I will have get another phone A SPRINT HYBRID in order to stop this from happening, they said they can't have the nextel tower on full serivice. They said they will be faseing out Nextel all together, I still have a contract of another year what can I do?

Can you tell me what PUC stands for? How do I contact them about SPRINT...SPRINT has RIPPED ME OFF!!!

I had nextel and then the company switched to sprint I had three lines and I made changes in he ealier years and i called to cancel one line they told me that i have a contract and i can not cancel unless i pay 200 so i tried to cancel a different number they told me that i had a contract on all three line s and i can not cancel them unless i pay 600 hundered dollars i tried to explain to them they told me that at the end of the contract if i don't call and cancel it will renew automatically

I have had my phone for a year and 9 months. When I moved here I had great reception in my house. A year to the day I strarted dropping calls. My signal goes up and down and I can't get a lasting signal. Drops every single call or doesn't even ring. I am willing to bet that Sprint changes the signal so that you do not get good reception causing you to think your phone is pooping out and upgrade. When you upgrade, you have to sign another 2 year agreement.
Shouldn't they be governed by the FCC? If not, why can't they be? I think they should be so that consumers have someone to complain to other than the cell phone provider.

Just went to the local Verizon store to inquire about changing my plan. We want to drop a line (down to 2 lines) and update our phones. We were informend we have 4 months left in our contract and would be charged $175 for the ETF.
So much for pro-rating a fee...

I used to work for Sprint Project at Teletech Mexico and a way to make extra money for our pockets is selling extra services/features like text messages plans, data plans or simply change a price plan (we were forced to sell as a customer service representatives even though Sprint has a Telesales deparment and our main duty was to fix billing issues. According to Sprint Matrix which I personal found really improper is mandatory to sale and if u dis not sell we were in trouble) as a result there are a lot of customer service representatives that add services/feeatures or change price plan without authorization of customer in order to make extra bucks to support our families. Make sure after you call to any customer service representative of any Sprint area request Elid number, full name and location of a call center as well as Supervisor name and supervisor Elid (Elid is the customer service ID - eg:lu420491 Luis) Sprint is not what advertisement says. Watch out for this company worst custome service ever.

O2 and Orange are the big mobile provider in UK and they offer very cheap schemes for their customers over there. These companies also provide customer to the mobile phone manufactures. O2 Contract deals is very cheap scheme.

I have had this same cell service for many years....last year we renewed, adding 2 more years for a new phone.

I just called to see what they will charge to cancel (for two lines). It is $720! That should be illegal.

My daughter has frontal-lobe brain dysfunction (damage), is a Special Education person who participates in Special Olympics. I have "Power of Attorney," as her father over all matters including, but not limited to; Medical and Financial. She managed to obtain two cell-phones from T-MOBILE (she is over 18 years of age). Upon loosing one of these and while attempting to replace it, she was given and charged for a third line by means of false-representation. After contacting T-Mobile in an attempt to cancel these services do to her inability and lack of capacity to enter into contracts - they refused, unless she pays $600.00 in termination fees for three lines. They would not even eliminate two of the lines ( 9.99 each; one from a phone that was lost, and the third line as noted) while we maintained only one with them, nor could she cancel the $19.99 a month text messaging fee.

The representative for T-MOBILE, finally stated, "if you fax CUSTOMER SERVICE the Power of Attorney, you can cancel all lines without any charges, or fees."

We are still waiting for a confirmation, via e-mail from "Customer Service."

In November a rep. at Costco sold me a new plan with Verizon. My plan with T-Mobile I thought was just for a year and had expired in September. Although I couldn't see the screen he was looking at he said "yep" my contract was up and sold me 4 new phones and a new 2 year plan with Verizon. Now I get a bill from T-Mobile saying they want $600 in cancellation fees and that I had a 2 year contract. I have checked all my paper work with T-Mobile and nowhere does it say how long the contract was for. I had done it on the internet. Who is liable for this? Me or the Rep. at Costco?

What do you do when the compnay is chraging you for $500 in text messaging that you had asked to block/cancel a month before? WOuld you file a cliam with the Consumer Bureau??? We've been having endless problem with this company and unwanted/extra charges? Would it be better to switch?

Couple of things. When you change your "base" plan, or if you take advantage of one of those discount offers they give, make sure you ask if you're outside the "right plan promise period" or not (last time I made a plan change, it was 3 mo, but the rep told me it's now 6), if you are, you HAVE to change your agreement, and there's no way out of that. It's in the small print on that nice little "welcome" kit you got with your phone in the first place. Things I've noticed: if you call in to customer care, there's a 50/50 chance you're going to get some dweeb from overseas, these folks have been the ones that have given me the most problems. Every time I get an American, or better yet someone from the cancellation department, I get treated like a queen. Negotiating with sprint is alway a little give and take, you'll get a deal, but they want to make sure they get to keep you around. I don't have a problem with that as long as I think I'm being treated fairly. Just for the heads up, my plan is $35, I've got the old 450 plan that doesn't get overage (I just pay $5 more per hour I think), 7 pm night and weekends, unlimited roaming, the internet for $10 and a couple hundred txt messages to boot, oh, and I only paid $250 when I upgraded to my new Treo. You get a lot more from them with sugar than you can with vinegar. Oh yeah, never do phone upgrades in the store, do it over the phone, and if they offer to send you to "telesales" tell them you want to cancel.

If you follow my advice, you'll be happy, and they'll be happy. :)

The password or the last of your SSN enables us to disclose information from your account and is not necessary if the employee wants to make changes to an account (it shows the password/last of SSN to the employee for verification). That being said - if you are experiencing issues where people are making unathorized changes on your account please notify a representative or supervisor when you notice these changes being made. If someone has attained your password and is changing your service through the website as a malicious intent - changing the password on your web access may be a good approach for you.

Always check your contract termination date.Sprint will change the contract termination date without your knowledge or decision.Take a print out of your contact termination date for future reference.If you call customer service of the sprint for any reasons don't give your password for their verification (online passwords).You can give your last SSN or account number.How they can ask our personnel passwords.Dont trust them. If you give your password they can log in as you and change your plan upgrade your contact everything.They will rob you by giving you certain fabulous offers.Later you will know that you are willfully steeled by upgrading your contracts.