We ordered 3 TP2’s on the 2nd of October and received the phones on the 5th of October and all have been activated. Originally our plan was the Fair & Flex for families($109.99) which included 2200 anytime minutes for 5 phones, web and picture mail for $10.00 on two  phone’s,  500 free text messages on two phones and  3 phone lines where free. However, after viewing our account online this morning (November 5th) I discovered Sprint changed the plan to “Everything Data Share 1500” @$129.99 for the first two phones and $19.99 for lines 3-5.

My gf called sprint and spoke to a rep who informed her that a sprint technician changed the plan on October 22 ’09 for an unknown reason and without notification. The rep further stated he could not change the plan back.

She’s currently awaiting a call from a sprint supervisor to resolve this issue.

I am  curious what options we would have to get out of sprint.

Thanks

HI MY NAME IS JESSICA! I HAVE HAD SPRINT FOR 3 YEARS.

Ill statrt off by saying this is a yr. long story so I am giving you the short and not-so-sweet version. My bill is crazy high……!!! That’s where is starts…..

Although, IT WAS ALWAYS VERY EXPENSIVE DUE TO THE FACT THAT THEY(sprint) "NEVER" HAD MY BILL RIGHTand everytime I attempted to correct the problem they were so rude I would just let my x husband handle it at the time. BUT….MY X-HUSBAND WAS NOT CONFRENTATIONAL.

HUSBAND LEFT ME AFTER 12 YEARS OF MARRIAGE AND WITH A MENTALLY DISABLED CHILD . But that’s not the worst part! …….Later you soon see…

FOR THE LAST YEAR I hsve attempted to go over bills that were waaaay wrong but not according to sprint.

I am wondering if I have maybe a loophole somewhere thst they have violated the contract in someway, they also since june I just realized had been charging me 59.99 a monthfor a line I had put on sleep when my husband left.

Needless to say… THEY HAVE BEEN CHARGING ME FOR THE WRONG PLANS I AM ON UNLIMITED EVERYTHING YET I STILL GO OVER SOMEHOW EVERY MONTH MY BILLS ARE AROUND 300…. ?? UP OR DOWN BY 50. I TRIED TO CALL EACH TIME WHEN THEY STARTED TURNING MY PHONE OFF 2X A MONTH RUNNINGat the mouth to me after theyre the ones that have it so damn screwed up im paying reconnection fees over something that they need to get right with India iraq California and who ever else they have had talk to me. Might also help if we all spoke the same language , nothing racial just a simple language barriar. Im kinda getting real sick of the whole JUST answer yes to any question an American asks! Smile and say yes polcy needs to be re-written! FAST!!!

Back to what I was saying… CHARGES ON AN ACCOUNT I HAD PREVIOUSLY CLOSED 4 AND 5 TIMES, ENOUGH TO GIVE ME NSF CHARGES WHICH THEY QPULD NOT REFUND. THEY ARE VERY RUDE ALSO! THEY JUST WANNA ARGUE AND ACT LIKE KNOW IT ALLS! IVE SO HAD IT! MY.

Tough time for me I don’t need this crap I am another foreclosure and ike victime, I AM being FORECLOSED ON. (MY HOUSE that I just finally got rid of mold from the hurricane)NEXT MONTH (LUCKLY THE HOUSE WAS IN HIS NAME NOT MINE CUZ HE HASNT PAID ME A CENT SINCE HE LEFT. I RECENTLY FOUND OUT I HAVE CERVICAL CANCER NO BIG DEAL JUST NEED A QUICK OUTPATIENT SURGERY BUT UNFORTUNATELY I NEED MY MONEY FOR THAT! SO… HERES THE DEAL, I CALLED SPRINT AND SAID JUST WHAT I TOLD YOU, I HAVE CANCER AND BEING PUT OUT ON THE STREETS WITH A MENTALLY CHALLEDNGED CHILD AND ALL I AM ASKING IS NO HANDOUT JUST FOR THEM TO DO THE RIGHT THING.I HAVE NO ELECTRICITY IN MY HOUSE AND HAVE BEEN CHASING THE REPO MAN FOR SOME TIME I NEVER THOUGHT MY LIFE WOULD COME TO THIS. BUT I AM A YOUNG 31 YEAR OLD SALON OWNER WORKING 6 DAYS A WEEK WHILE MY CHILD FEEDS HIMSELF DINNER EVERYNIGHT BY HIMSELF. WE GOTTA DO WHAT WE GOTTA DO! I HAVE NOT EVER NOR WILL EVER TAKE CHARITY HANDOUTS OR GET ON GOV. ASSISTANCE. I MAY BE DUMB BUT I AM TOO PROUD, I GREW UP ON THAT nd I dont want my son isaiah embarrassed. anyways dont need advice on my life need advic on how to get out of this contract. they have over charged me and cut my phone off so many times ive lost business over it.they are heartless. I have a hard time knowing i give up my food everyday for my son and yet i pay 300 a month on a cell phone bill that is incorrect. I feel like I am loosing control of my life and my ways of handling situations!  bottom line by the grace of GOD will someone please help me before i give up and ruin my credit over this ! I dont have family here they all live in other states and I have no parents, wouldve been a great time for me to call one of them up at a time like this……..The worst part about sprint is that no one knows what anyone is is talking about EEVVERYYbody is a “supervisor”, Im too smart for that old trick! And they will never call me back always hang up on me or put me on hold till I hang up or give me a credit that pops up on my next months bill, lastly then I ll shurt up going back up to when they charged me for the bill w/o authorization for like…331.00 on a bad acct. they wouldn’t even pay the fees from my bank!! This is so wrong how thay are treatingpeople!

Thanks for taking the time to let me vent really,,,,,any advice or assistance would be so very much appreciated!

Thanks again and God Bless Everyone with their phone problems,, life is so short and here we are wasting precious valuable time fighting over money and  a cell phone co..? am I the only one that feels cheated and down right over it??

 -Jessica TX.

I would like to switch to Verizon because my cell coverage is extremely poor with Sprint. I drop a lot of calls, and when I called customer service they confirmed that my dropped call percentage was 12% of all my calls! They sent me an Airport at no charge and that did NOTHING to improve my signal. I would like to keep my same number and switch to Verizon, and would not like to pay the ETF. Should I call Verizon first and switch to keep the number? Or should I call Sprint first and get out of the contract? I'm affraid if I cancel with Sprint first, Verizon won't be able to keep my old number. Any advice?

Hi I have sprint since 04/2009, and I"m not happy about it. I've tried to swap for a palm pre. i spoke with costumer service 2 days before my 30 days to swap to any other phone, they said ok. so i waited list and went i go pick up my phone they said i wasn't under the 30 days exchange. I also have lil signal at work, so i checked online to see the coverage and its say good. which is not correct, i have to go outside to talk on the phone because of the signal.
is there any way i can cancel my contract without paying (ETF)?

i'm trying to cancel my account, because i really have no service to where i am moving/working and i am not about to pay a ETF. They want proof of my move they say but I havent gotten an apartment or any real "proof" yet.
Here's the conversation.. please help!

Sean Ellis
i'm moving to overmier rd loranger, la 70446 and have been there the past 2 months and i have absolutely no service, i need to switch phone companies so i can have coverage
1:03:00 PM Sherneka
Please allow me just one moment to Map this address to view the coverage in the area.
1:07:41 PM Sherneka
As I take a look at the Coverage I see that there is currently No Coverage in the area of the Address that you have given me. Please allow me just one moment to access your Account Information.
1:10:21 PM Sherneka
For account security and verification, may I please have the 6-10 digit PIN number on your account?
.......
1:12:06 PM Sherneka
Thank You for that information.
1:15:02 PM Sherneka
Sean, I have looked at the account and I do see that you are under the contract until 04.21.2010. To cancel the account without the Early Termination Fee due to the Coverage, you will need to contact Account Services @ 1.800.639.6111. You will need to have the correct documentation in reference to the move that you will be making. This information could be Utility bill. Lease agreement. Mortgage document. Government document, such as Division of Motor Vehicles (DMV) document. Employer document such as a move letter.

I have been battling with Sprint Customer Service for about 2 months now. My problem is when I'm at home I have almost no coverage. My direct connect doesn't work at all, my phone doesn't ring when people call me and the phone goes into Roam. This all happens as soon as I get in my driveway. When I talk to Sprint customer service they tell me that their coverage map says I have good coverage at my home so they can't waive the ETF. I keep telling them the map may say I'm covered but I'm trying to tell you that I'm not, I also told them I will make them a map too(they don't like that). I have spent numerous hours on the phone with them, been disconnected 3 times, transferred to 17 different people and yesterday was left on hold for 1.5 hours and ended up speaking with no one. I called back today and got account services but the first lady I spoke with couldn't help me and said she was going to let me talk to her boss. He was on the phone with another customer and she said he would call me back - - guess what - HE NEVER CALLED. I need out of this contract and I don't feel I should pay the ETF because I have no coverage. Can anybody help me with this????

Im so unhappy with sprint and need help getting out. will the dropped calls be enough?

I contacted sprint via the chat button on web and spoke with one lady and was transfered to a supervisor who basicallly told me I could cancel because of poor reception in an area that they do show as having less than perfect reception however I have to call an account service specialist to do it and show proof of the address as my physical address...so, just a word of caution if you use this method be prepared to have some kind of proof of an address. Also, the fees thing won't work they have listed in many areas that they can charge these and change without notice even though it does state in a part that they will notify you of important changes....they have many things listed for all the fees and increases and adding new ones so, their butts are covered on that one. Hope this helps!!!

I just received a legal notice in my Sprint Bill. From what I am reading, I am no longer eligible for the $35 credit for wanting to cancel. I have tried to cancel my service without the $200 ETF for for the past 2 weeks.
After reading some of the lawsuit, it states "Sprint Nextel has also agreed to not insert a flat rate ETF provision into its customer service agreements for personal wireless serivce in the US until Jan 1, 2011" So my question is, my contact was opened July 2008 before the pro rated ETF began. So, does the quote mean that I am still eligible for the prorated ETF? During this time I have tried to cancel my account, the Sprint reps always say to cancel it would be $200, but my reading the quote above means, I am subject to the pro rated fee.
Just thought I would see what you all thought :)

10 minutes and I'm out of my Nextel contract! Goodbye, crappy service and dropped calls! I moved to an area in Vermont which does not have a Nextel tower so it was my ticket out without the ETF! Woohoo!

They changed my Federal-Univ Serv Assess Non-LD fee this month. Can I use that to cancel without an early ETF?

Can someone help me. I just got a sprint contract in march i now realize it was a huge mistake. The map says i should have good coverage in my area but i really dont. it sucks. I dont know what to tell sprint to get the etf waived but im determined.

I called Sprint the other day to find out when my 2 yr agreement was up. I have 2 phones on the plans. I got both phones at the same time and they proceeded to tell me that 1 plan was up in Dec. of this year & the other in Feb of 2011. I NEVER got an upgrade nor have I signed up for a new contract, but they faught with me over & over. So, I hung up on them. So now hopefully I can get out of this, I'm going to try & cancel my plans & see what they say. Thanks you guys!

screwed by sprint, haven't paid etf, auto call for collection every morning 8:06am. everytime i have called or written since jan 2009, sprint spins it into 'sign new contract for a new phone and we'll cancel etf'....NO THANKS!! I was a customer for 7 yrs and when they raised the admin fees i cancelled because of that and the lousy reception and they still hit me with the etf.
sprint does not have the best tech or deal for services and their idea of customer service sucks. all the fees go to hook new customers, who they eventually dump on, and attorneys to defend class action suits.
for bb storm, VERIZON, i now pay $65 for unlimited data, email, nationwide calls, camera, media/music from my computer; inexpensive pro rated upgrade as temp add on when traveling out of country(12 days italy less than $20). many options for add ons: unlimited texting, voice, gps, media etc.

I can't believe I got out of my contract without paying an early termination fee. I looked at the map that didn't have coverage and told them thats where I worked and they stated that they would waive the fee because there was a lack of coverage. Don't use the admin fee excuse!!!!! Tell them your calls get dropped all the time. Thanks for the help everybody

Arizona State-Tele Sales Surcharge $0.60
Louisiana State-Univ Serv Assessment $1.04
Maricopa County-Tele Sales Surcharge $0.07
Phoenix City-Tele Sales Surcharge $0.50

The above is what I am getting charged extra for and I have just noticed it on my last couple of statements! I'm going to try to get out of my contract, but I don't think it will work :(

I called Sprint and told them that I wanted to cancel my account. They gave me the spew about the early termination fee and I told them that I felt that i shouldn't have to pay the ETF because of their inability to provide me with quality service. I told them that I get poor reception at my residence and at my place of work. I told them that the lack of service is a risk to my families well being in the event of an emergency. I also told them that I am military and the inability for my command to reach me hinders my combat readiness and the that of my unit. The Sprint representative stated that he was in the military and if they needed to contact me after hours then they would provide me the means to do so. Infuriated with his insinuation of me being a liar, I asked him what branch of service he was in. He replied Air Force. I told him that's why he would have a Government cell phone. I told him that if the government couldn't possibly give every one of their employees a damn cell phone. I then aggressively told him that the United States Marines are an expeditionary fighting force that was always at the ready, and every command that I have been to requires me to leave contact information in the event of a re-call. Then I got pissed and told him I don't want to fucking talk to him any more. He got his manager who was more polite. He told me that they show perfect service at my home. They told me that service is not guaranteed inside of buildings. There fore there was no possible way for me to have the ETF waived. Then he apologized, bid me good evening and hung up the phone.

Now I'm contemplating new tactics. I've come up with the following argument, Tell me what you all think.

I am asking to cancel my sprint account. I am also requesting
that the Early Termination Fee be waived on the following grounds.
I'm discontent with the inconsistency of the Administrative Charges
and other Surcharges that are not taxes and are not amounts that
Sprint is required to collect from me by law. The fluctuation of
these amounts from those of the original conditions of my contract
have changed. I believe this occurrence to be in breach of contract
and there fore should entitle me to end said contract without penalty.

I have provided excerpts from the Surcharge portion of my Monthly bills;

Jun 04, 2009
Federal-Univ Serv Assess Non-LD $1.85
California State-PUC User Fee $0.09
Administrative Charge $2.97
Regulatory Charge $0.60
--------------
$5.51

May 4, 2009
Federal-Univ Serv Assess Non-LD $1.85
California State-PUC User Fee $0.09
Administrative Charge $2.97
Regulatory Charge $0.60
--------------
$5.51

April 4, 2009
Federal-Univ Serv Assess Non-LD $3.24
California State-PUC User Fee $0.17
Administrative Charge $2.97
Regulatory Charge $0.60
--------------
$6.98

I terminated my service with sprint tried a whole week straight until they gave in i used the excuse of the administrative charges and in the end i owed nothing i actually am having a check sent out for $50 for i have no reason why =)

I used Sprint for around 6 years.
Four years ago (2005), after my first contract expired, I got a new phone.
This renewed my 2 year contract, thus renewing the contract to 2007. Today, I found out that Sprint renewed my contract after the 2nd contract ended without any permission. I was supposed to be able to get out of Sprint anytime after my contract ended in 2007.
I'm pretty sure this is illegal. Is there any legal documentation which I can use to threaten them. Can the BBB or FCC help?

just got my sprint bill and they are adding a charge for july 2009. It is the ohio telecommunicantions relay service charge. Although it is only a $0.02 cent charge it is an added charge and it is, i belive a breach of contract. i was wandering if this would give me the ability to cancel ETF free.

I have spent almost 4 hours on the phone with Sprint for the past two days and have not had any luck in cancelling without paying the fee. They are extremely rude even when I am being nice! I mentioned the material charges on my bill and also that I do not have much signal in my house. They offer me the airave and then say the cannot waive the fee, that the deadline for this was March 15,2009...HELP!!

Well I did the chat thing and it worked....I was chatting for almost two hours and spoke to two different people. I wasted almost an hour talking to the customer service rep, just go ahead and ask for an account service representative. I mentioned the "material adverse" issue many times, adding fees without notice (also known as fraud), increase in such fees, etc. I had contemplated arguing coverage problems in my area but according to the Sprint Coverage map this area is just fully covered, I mean every corner of the city gets great signal. In that sense I have no complaints. There customer service is just awful and their phones so overly priced. After much arguing on the fees and missing the deadline to terminate service. I also mentioned how the service goes in and out (which is not true) . Works after a little while, but always have to call back, drop calls. After that and making a "very polite" threat about filling complaints with the FCC and BBB, plus an attorney, the account services rep told she would check my coverage. She suggested I find someone to take over the line. I told her I have no one. ALl the people I know have contracts with other companies. I also told her that the ones that didn't, did not want to go to Sprint. Both representatives pasted the link for the Sprint page on the contract rules and policy. Which used up a lot of space during our chat. I guess they felt if they slap with the rules I would back off. In another attempt on their behalf, she offered the AIRAVE, a small device that promotes CDMA signal within your home free of charge. A $100 equipment for free but with a $4.99 fee a month which if I accepted, it would extend me two more years. I said, very polite again, that no way did I want anything to extend my contract. After arguing my unhappines with the company and again the whole fees issue, bad service, and everything else, I told them I was not going to cancel just yet. I wanted to file all my complaints first and once I had done that I would call back to request my cancellation on both lines. What did you know???? next thing she said was that she had "just" checked the coverage in my area and it turned out that I was eligible to cancel due to that and only that. Apparently the fee issue would not fly but this coverage issue did. I know for a fact the coverage is excellent here but they opted to do this for me and I was more than happy to get rid of them. She started to process the reuqest to cancel both my lines with no early termination fees to pay due to coverage issues. I guess I started with one thing and ended with another. At the end, I finally got what I wanted. It wasn't easy. This was the 3rd time I attempted to stop my service. I was unhappy because I wasn't able to make changes without extending for two years. I could have worked with one year, but two is too much. Too much money for the minutes I got. A lot of problems with blocking problems and many customer service calls. Highly over priced phones, and high insurance too. Almost 6 or 7 dollars a month per phone. Other companies you pay half that and you get one year of coverage. I was done with them. I am glad am out. Good luck to all those out there. Be patient and above all, be nice. If you start getting rude they will do nothing for you. I wasn't all sweet but I tried to explain the hardships of being with this company and was direct and patient and above all polite. DO not get rude, get technical. They don't like workds like fraud, material adverse, bad service, etc. This blog saved me $400 and another 8 months of head aches with this company. Thanks to all the people who took the time to post their experience.

I've called Sprint numerous times the past few months regarding their increase in rates and the phone being too expensive and the possibility of having to cancel my account.

Someone had told me that because of their increase in the administrative charge we could get the ETF waived. Can anyone confirm that?

Because they threatened me a couple of months ago with the $200 ETF, I didn't cancel at that time. Their records do showed that I called complaining of how expensive the phone has gotten and that I inquired about cancelling but apparently did not go into further details.
I finally decided on 4/13/09 to cancel.

The rep I spoke to at Sprint on 4/15/09, told me I missed the deadline to dispute the administrative charge. He said that it was noted in my Feb/March invoice that I would have had to notify them by 3/15/09 to dispute. I told him that didn't make sense as my closing date isn't until the 22nd of the month and I didn't receive my Feb/March statement until the end of March so how was I supposed to respond 2 weeks earlier than receiving that invoice. He didn't know how to respond and asked if I wanted to talk to his supervisor. I said yes. He put me through to the supervisor and I left a voice message on 4/15/09. She did not return my call so I sent a letter the following day.

Two days ago I received a bill for $235.42 to cover a $200 ETF as well as $35.42 in government tax, fees, as well as a $5.46 sprint surcharge fee.

I just sent another letter off yesterday disputing the charges and again letting them know I still have not heard back from the supervisor.

Can anyone give me advise on how to get this charge dropped? Any help (as soon as possible) would be truly appreciated.
Thanks!

I see that the last day to cancel was in the middle of march but, I'm not coming home from overseas until June. You think I would be able to still cancel?...Before I left I sent them a copy of my deployment orders so they certainly know that I'm not BS'ing them. I really don't have time to talk to a CSR for hours about my cell service.

well i called and tried the 'i heard you could cancel because of the fees until march 15th' and she just told me that was because of people who had later bills, and my bill was on the 7th of the month so it's been 60 days. so i said some shit about not seeing it until this bill and she asked me if that was the only reason or if i was having trouble with the account. I told her i had dropped calls and sometimes my text messages wouldnt go through, and that it happened in various places, not just at home. she put me on hold for a bit and then came back and told me that she saw my contract was from another contract (i was on my dads plan and moved to my own) and that I only had 9 months left, so she just changed my contract from a 24 month contract to a 15 month and it will end in april and i can change companies then. she was actually very helpful, i double checked, asked if i would get hit with an ETF and she said no, thats why she changed my contract length.

honestly best way to waive the etf.. that works 100% is finding a deadzone in there coverage zone like hawaii for examplethey only cover 40% of hawaii what about the other 60% thats where your moving within those 60% (wink wink)

So here's my question. I canceled my service with Sprint on 01/31/2009 through AT&T at one of their retail locations. I didn't actually call Sprint. So I see on my bill that I have an ETF. I chat with them and now they're saying that because I didn't specify with them directly why I was leaving, they're not removing the ETF. Anyone have any suggestions? Thanks!

I had called in Jan .. and they told me it wouldn't be there.. then it showed up .. just called back and reminded them and used the terms 'called to cancel because of the new charges' .. and it magically happened. Thanks for this article. worked like a charm.

I talked to sprint online today for over an hour and talk to 3 different people including a supervisor. They wouldnt cancel the ETF because I was over the 30 day period from when I first got the bill with the new changes.

They did say the ETF was 150$, not 200$. So if nothing else maybe I can hold that against them if they charge me 200$ if and when I do cancel.

Good luck.

I've been trying to get on a family plan with my wife, but that's a Huge problem apparently and due to all the fantastic customer service i recieved I want out and i thought I had found a way. I called yesterday March 9th and even tried it through the online help, but there was no success. I've been getting thrown from one rep to another, all with different stories, all trying to sell me something. And even found out that on Saturday, without my permission they added texting and I didn't even call or mention texting at all when I've called. No one wants to do anything for you, at all. The first few times they just kept saying i only had 30 days, etc... then I got transfered Up and was told that the March 15th date was correct and they did extend it, but because I get a discount throught my Employer I cannot do this, which is also bull. I called the Sprint executive Customer Service line which is (703)433-4401, you might have to leave a message but they'll call back. But she then said that the March 15th date is for those who recieved their bills late in January towards the begining of Feb, but then said I could get my ETF prorated and it would be $100 or get a new phone with the web specials instead of Upgrade specials. Whatever, I am going to keep trying until something happens in my favor a little more then getting some crap phone for $150 after my upgrade fee. Another bad thing is that my phone litterally caught fire while charging, I was talking on it and a few minutes after wentto go check the time and it wouldn't power up, so i figured I'd charge it. Well I plug it in and walk about 5 feet into the hall and hear a "POP" noise. Thinking that the noise came from my daughters room i went in there but heard another, so i went back into my room to find the phone laying there smoking and burning with the charger and outlet in flames. They hardley wanted to do anything for me even though i do pay the insurance, but ended up getting a refurb. Well only a month later and this phone is powering down at random times, and I am unable to place phone calls in my house now. And more hassels to get another one ordered and it's on it's way. By the way it's a Katana II. SPRINT SUCKS!!!!!

I called them (March 9th, 2009), and they said I only had 30days to cancel the service without ETF and NO exception being made. ARE YOU KIDDING? You guys all cancelled it without ETF, but even a superviser said that NO eception being made. Can anybody help me? What should I do?

Just hung up the phone with sprint and u have until the 15th and they waive your fee give it a try i have the instinct and i hate it... glad i tried it out

I called sprint/ Nextel yesterday to cancel my contract. I told them that I want to cancel my contract due because of all their new stupid fee's. I told them that I can not afford my bill and that I lost my job. I also told them that I wanted them to waive the ETF fee's because I didn't have money. The rep that was handling my case was reluctant at first, so I told him let me speak with your manager or supervisor because your not helping me. He left me on hold for three minutes. When he came back he told me that he was going to waive the ETF fee's. My suggestion to all is to follow my advice and they will waive the ETF. Plus you have until march 15, 2009 to quality for waived ETF. If you call pas this date I might be afraid that you will not be as lucky.

Everyone on here are probably wanting to cancel in order to get an iphone....
Sprint has a new Palm Pre coming out soon.

I think I'm going to stick with Sprint to try this out. It can be better than an iPhone

yipppeeeeee.... i found this site because of how unfair i thought it was to be held hostage by sprint for etf on a phone with technology that is becoming obsolete and administrative fee increases. if they had a better product and signal i might have considered their offers. be prepared to 'cancel because of the increase in administrative fees on your bills'. i called back and got a supervisor who did ok 'no etf' but it won't take effect until the end of my billing cycle and i have to call back. if they send an etf bill, i won't be paying it. i'll take my chances in court.
be patient and civil, it will take time and do keep calling until you get a supervisor who has the authority to enter it in the record.

I called today and spent 4 hours on the phone trying to cancel 2 lines on my account that had contracts until 6.2010 i went round for round in a chat about waiving the etf's of $400 and they kept telling me i was passed my 30days. called in was hung up on - called back asked for a manager was transfered to the spanish line-called AGAIN got someone who told me that it was extended until 3.15.09 so they would waive the fees put me on hold to note the account and i was HUNG UP ON AGAIN
well in the chat online i requested the managers - manager and was told she would call me asap
so i got a call and she said she would honor the 3.15.09 no etf info i was given.. after all this i am finally done hope i get my bill and its not what i think its going to be and the fees arent there because i have this feeling they will be there!
good luck its hard work but if u put the effort in it pays off

I told them that the increase in administrative fees and regulatory fees were too high. After he tried to sell me six new things at a discount, I finally was able to terminate without charge. Thanks for the other comments. It helped when I was on the phone with the rep.

I posted below all of the details of my incredibly thorough job of cancelling my two cell phones with Sprint. I had been assured, re-assured and re-re-assured that I would not be charged ETF. At the end of my post I wrote "If history has shown me anything it is that Sprint will screw anything and everything up. So I expect to receive a bill from them for hundreds of dollars worth of ETF's."

Guess what? My next Sprint bill was for $436. Yep. They hit me with ETF. Back on the chat line. Everything was noted in my account. Ok. They wiped out the ETF. Went back on a week later to verify that the ETF's were in fact gone. And they were. But there was still $25 worth of Sales Tax sitting on my balance. Sales tax? For what? How can you have sales tax if there is no charge? The chat rep said "Are you requesting me to remove the sales tax charge?" Wanna see how quickly can I type "a-b-s-o-l-u-t-e-l-y"? Sheeeeeshh.

Sprint is the most laughably horrible company when it comes to their billing. It would be funnier except that honest people are getting ripped off. So watch your bills and save your chat transcripts, kiddies... you'll need 'em.

p.s. Sprint just lost a big court case in California about ETF. Watch the news and see if they owe you any money.

mention the increase in the adm. fees. and make sure they say they are gonna waive the etf before you close your chat.

My billing date is at the end of the month, so I first got the new admin charges Jan 28th but I already paid my bill that is due on Feb. 27, does this matter? Can I still get out of my contract using the adverse material changes reasoning? Any help would be appreciated

I canceled today and will port my number over to AT&T Sunday (Iphone here I come). The Account Services person was very nice and told me to call after porting the number. Thanks all.

it worked!! :)

Time Details
02/13/2009 01:08:09PM System: "Your questions are important to us, please stay online and we will be with you as soon as possible."
02/13/2009 01:08:21PM Session Started with Agent (Ashley HH)
02/13/2009 01:08:21PM System: "Thank you for contacting Sprint. My name is Ashley HH. How may I assist you today?"
02/13/2009 01:08:44PM Martha: "I would like to cancel services"
02/13/2009 01:08:52PM Agent (Ashley HH): "I will be glad to assist you with that today!"
02/13/2009 01:08:54PM Agent (Ashley HH): "Please allow me to transfer you to E-Care where they will be able to better assist you."
02/13/2009 01:08:59PM Session Transferred to Queue (EC ELC Help)
02/13/2009 01:09:12PM Session Started with Agent (Kyle M)
02/13/2009 01:09:15PM Agent (Kyle M): "Thank you for contacting Sprint. My name is Kyle M. How may I assist you today?"
02/13/2009 01:09:28PM Martha: "I would like to cancel services"
02/13/2009 01:09:34PM Agent (Kyle M): "I would be happy to assist you today. One moment while I access your account please."
02/13/2009 01:09:36PM Agent (Kyle M): "May I have the mobile number to your account please?"
02/13/2009 01:10:28PM Martha: "sure, one of the numbers on my account is **********-**********-**********"
02/13/2009 01:11:16PM Agent (Kyle M): "For account verification, may I please have the **********-********** digit pin number on the account or could you please answer your security question for me?"
02/13/2009 01:11:31PM Martha: "******"
02/13/2009 01:11:43PM Agent (Kyle M): "May I have the first and last name to whom I am speaking with today?"
02/13/2009 01:11:51PM Martha: "Martha Lozano"
02/13/2009 01:12:15PM Agent (Kyle M): "Thank you Martha."
02/13/2009 01:12:25PM Agent (Kyle M): "May I ask, why would you like to cancel your services today?"
02/13/2009 01:13:08PM Martha: "as you can see from the notation we are constantly being overcharged, and with the recent increase in administrative fees.."
02/13/2009 01:13:33PM Martha: "it seems like a never ending battle and would like to cancel some lines on my account"
02/13/2009 01:13:44PM Agent (Kyle M): "I understand. Please allow me to note your account before I connect you."
02/13/2009 01:13:51PM Martha: "ok"
02/13/2009 01:15:11PM Agent (Kyle M): "I have your account noted, I will connect you now. Have a great weekend Martha!!"
02/13/2009 01:15:21PM Session Transferred to Queue (Account Services)
02/13/2009 01:28:04PM Session Started with Agent (Jimmie)
02/13/2009 01:28:06PM Agent (Jimmie): "Thank you for contacting Sprint Account Services. My name is Jimmie. Please allow me a moment to review your previous chat to better assist you."
02/13/2009 01:28:19PM Martha: "ok"
02/13/2009 01:30:26PM Agent (Jimmie): "I understand that you would like to cancel a line. Is that correct?"
02/13/2009 01:31:16PM Martha: "yes i would like to cancel two lines"
02/13/2009 01:31:23PM Agent (Jimmie): "I will be happy to assist you with that today."
02/13/2009 01:31:25PM Agent (Jimmie): "Please give me a few moments while I access your account."
02/13/2009 01:31:27PM Agent (Jimmie): "For account verification, may I please have the **********-********** digit pin number on the account or could you please answer your security question for me?"
02/13/2009 01:32:35PM Martha: "******"
02/13/2009 01:32:40PM Agent (Jimmie): "Thank you."
02/13/2009 01:32:42PM Agent (Jimmie): "Please give me a few moments while I review your account notes."
02/13/2009 01:32:59PM Martha: "ok"
02/13/2009 01:33:11PM Agent (Jimmie): "May I have your mobile telephone number?"
02/13/2009 01:34:09PM Martha: "*******************"
02/13/2009 01:34:21PM Agent (Jimmie): "Thank you."
02/13/2009 01:34:22PM Agent (Jimmie): "May I ask why you would like to cancel your line?"
02/13/2009 01:35:10PM Martha: "as you can see from my account notes, sprint is constantly over charging us and it was the change in fees that have caused me to want to cancel services"
02/13/2009 01:35:29PM Agent (Jimmie): "Yes. You will be charged an additional .********** cents per month due to the increase in administration fees."
02/13/2009 01:35:31PM Agent (Jimmie): "This increase in administration fees will be approximately **********.********** dollars increase per year."
02/13/2009 01:35:36PM Agent (Jimmie): "I will give you a one time credit of **********.********** dollars if you keep your account active. However, if the **********.********** dollar credit is accepted you will not be able to cancel at a later date due to the adverse changes on your agreement ."
02/13/2009 01:36:09PM Martha: "it seems as though sprint is always increasing the fees.. thank you for your offer, however i would like to cancel at least two lines."
02/13/2009 01:36:38PM Agent (Jimmie): "May I have the phone numbers of the lines that you would like to cancel?"
02/13/2009 01:36:41PM Martha: "it is my understanding from your terms of service that i will have my termination fees waived?"
02/13/2009 01:37:25PM Agent (Jimmie): "Yes that is correct."
02/13/2009 01:37:27PM Agent (Jimmie): "Do you know anybody else who may want to use this line?"
02/13/2009 01:37:50PM Martha: "no.. i've asked around but this is the best option for me at the moment"
02/13/2009 01:37:58PM Martha: "when will the cancelation take effect"
02/13/2009 01:38:04PM Agent (Jimmie): "Please give me one moment while I adjust your account."
02/13/2009 01:38:09PM Agent (Jimmie): "May I have the phone numbers of the lines that you would like to cancel?"
02/13/2009 01:38:09PM Martha: "? in other words when will the phone numbers no longer work"
02/13/2009 01:38:19PM Martha: "*******************"
02/13/2009 01:38:33PM Martha: "and *******************"
02/13/2009 01:39:35PM Agent (Jimmie): "I have cancelled lines ********** and **********. The cancellations will go into effect on **********/**********/**********. There will be no early termination fee for these cancellations."
02/13/2009 01:40:24PM Martha: "thank you so much."
02/13/2009 01:40:40PM Agent (Jimmie): "No problem at all. I have noted your account accordingly."
02/13/2009 01:40:44PM Agent (Jimmie): "It is my job to ensure that I have fully resolved the issues that prompted you to chat with me. Have I resolved all of your issues today?"
02/13/2009 01:41:25PM Martha: "yes you have."
02/13/2009 01:41:36PM Agent (Jimmie): "We value your business and would appreciate you taking time to respond to a brief survey about your chat experience. To ensure you are able to participate, please disable all popup blockers before pressing the exit button to end the chat session. Additi"
onal feedback or comments regarding Sprint, your chat or chat agent can be sent to: sprint.customerappreciation@connextions.com.
02/13/2009 01:42:15PM Martha: "thanks so much. bye"
02/13/2009 01:43:55PM Session Ended

I canceled 4 lines last month & knowing Sprint expected ETF billed to me even though I wasn't supposed to be billed for it. Of course I was right, they did bill me, but only for 2 lines that were transfered over to AT&T, the other 2 lines were just canceled & they didn't bill me anything for them. I called Sprint and after talking to one rep & her supervisor the fees were credited to me. They tried arguing that if a line is canceled prior to contract expiration I am supposed to be charged ETF. I argued that all 4 lines were canceled prior to agreement expiration but I was only charged ETF for 2 of them. Supervisor even went as far as telling me I was supposed to be charged ETF for all 4. But after I told him that the reason lines are canceled is cause of raise on administrative fees he told me i was right & he will waive the fees. Honestly, that was one of the most pleasant conversation I had with Sprint! It took them less time to resolve my issue after I stopped being their customer then throughout the whole 5 years I have been their customer!

Everything you see above should work as explained. Sprint did increase their Admin Charge from $0.75 to $0.99 as of January, 2009. Which means depending on your billing period, you have until the end of February to call in and claim Material Adverse Clause. The text below is directly copied from their Terms and Conditions as I write this. I plan on contacting Sprint tomorrow and canceling my contract with them. What is explained in this site is legal to do according to the terms below. Good Luck!

http://nextelonline.nextel.com/en/legal/legal_terms_privacy_popup.shtml?...

Term Commitments & Early Termination Fees
Many of the Services (for example, rate plans and Device discounts) that we offer require you to maintain certain Services with us for a minimum term, usually 1 or 2 years ("Term Commitment"). You will be charged a fee ("Early Termination Fee") for each line of Service that you terminate early (i.e., prior to satisfying the Term Commitment) or for each line of Service that we terminate early for good reason (for example, violating the payment or other terms of the Agreement). Early Termination Fees are a part of our rates. Your exact Term Commitment and Early Termination Fee may vary based on the Services you select and will be disclosed to you during the sales transaction. Carefully review any Term Commitment and Early Termination Fee requirements prior to selecting Services. After you have satisfied your Term Commitment, your Services continue on a month-to-month basis without any Early Termination Fee, unless you agree to extend your Term Commitment or agree to a new Term Commitment. As explained directly below, there are instances when you will not be responsible for an Early Termination Fee for terminating Services early.

When You Don't Have To Pay An Early Termination Fee
You aren't responsible for paying an Early Termination Fee when terminating Services: (a) provided on a month-to-month basis; (b) consistent with our published trial period return policy; or (c) in response to a materially adverse change we make to the Agreement as described directly below.

Our Right To Change The Agreement & Your Related Rights
We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, or your terms of Service. We will provide you notice of material changes, and may provide you notice of non-material changes, in a manner consistent with this Agreement (see "Providing Notice To Each Other Under The Agreement" section). If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.

Time Details
02/10/2009 04:44:31PM System: "Please hold and the next available agent will be with you shortly."
02/10/2009 04:44:35PM Session Started with Agent (Patricia M)
02/10/2009 04:44:35PM System: "Hi! Thanks for waiting. Because we take your security and privacy very serious, please be prepared to provide your account PIN or password or security answer."
02/10/2009 04:44:37PM Agent (Patricia M): "Thank you for contacting Sprint. My name is Patty. How may I assist you today?"
02/10/2009 04:45:18PM David Barrow: "Hello Patty i would like to cancal my second line of service"
02/10/2009 04:45:53PM Agent (Patricia M): "May I ask the reason you are requesting to cancel as it may be an issue I can resolve for you?"
02/10/2009 04:47:06PM David Barrow: "And i belive i can do this with out the EFT because of the change in administrative fees"
02/10/2009 04:47:30PM Agent (Patricia M): "I understand."
02/10/2009 04:47:54PM David Barrow: "also i no longer have use for the second line i would rather just have a single plane"
02/10/2009 04:48:33PM David Barrow: "But i still want to keep my first line"
02/10/2009 04:49:06PM Agent (Patricia M): "Yes, I understand, one moment please while I transfer you to Account Services, please."
02/10/2009 04:49:16PM David Barrow: "thanks"
02/10/2009 04:49:52PM Session Transferred to Queue (Account Services)
02/10/2009 04:49:57PM Session Started with Agent (Byron)
02/10/2009 04:50:05PM Agent (Byron): "Thank you for contacting Sprint, my name is Byron. Please allow me a moment to review your previous chat and review your account notes."
02/10/2009 04:50:48PM Agent (Byron): "For account verification, may I please have the **********-********** digit pin number on the account or could you please answer your security question for me?"
02/10/2009 04:51:06PM David Barrow: "******"
02/10/2009 04:51:58PM Agent (Byron): "Which line are you wanting to cancel today?"
02/10/2009 04:52:16PM David Barrow: "********** ********** **********"
02/10/2009 04:54:10PM Agent (Byron): "I can understand your concerns with this change. This fee increase is a very minor change, however, it was a necessary change. We at Sprint truly value your business. This decision was made so that we could continue to provide you with the best possible s"
ervice available. With the increase in the fee, it would amount to less than $**********.**********/line/year. If you would like, I would be able to apply a credit of $**********.********** for the account to cover the cost of this increase for the lines on the account.
I also would li
ke to inform you that line ********** is currently not being charged anything and is a free line on the account. Since the line is of no charge would you reconsider keeping the line for a backup line for the unexpected emergency?
02/10/2009 04:55:58PM David Barrow: "I understand that but if i dro the second line i also can change the a cheaper plan"
02/10/2009 04:56:36PM David Barrow: "i was looking at the talk ********** plan with **********text msg"
02/10/2009 04:57:20PM Agent (Byron): "That is correct, however if you were to change to an individual plan I would be happy to put the second line on a standby plan for $**********.**********/mo which would allow the line to stay active if it is needed to be used in an emergency or backup line situation."
02/10/2009 04:58:15PM David Barrow: "sorry but i just cant cover the extra **********.**********"
02/10/2009 04:59:13PM Agent (Byron): "I understand, I would like to also offer you the ability to transfer the liability of your line. Do you know anyone who may be interested in opening a new Sprint account, or who currently has a Sprint account, that could take over your current lines of se"
rvice?
02/10/2009 04:59:39PM David Barrow: "sorry not at this time"
02/10/2009 05:00:26PM Agent (Byron): "One moment please while I process your cancellation request for **********."
02/10/2009 05:00:33PM Agent (Byron): "For line **********."
02/10/2009 05:01:02PM David Barrow: "thank you"
02/10/2009 05:01:26PM Agent (Byron): "Our billing system automatically sets all cancellations to be effective at the end of your current billing cycle. This would automatically cancel line ********** on **********/**********/********** with an early termination fee of $**********.**********. Would you like me to proceed with processin"
g your cancellation request?
02/10/2009 05:01:28PM David Barrow: "also there will not be an EFT charge?"
02/10/2009 05:01:41PM Agent (Byron): "I am sorry, you are correct."
02/10/2009 05:02:17PM Agent (Byron): "There will be no ETF charged, I will waive the fee."
02/10/2009 05:02:29PM David Barrow: "ok great yes"
02/10/2009 05:04:20PM Agent (Byron): "Would you like me to change the plan on the other line to start at the beginning of you next billing cycle?"
02/10/2009 05:04:37PM David Barrow: "thats fine"
02/10/2009 05:05:14PM David Barrow: "are you going to make it the talk ********** with ********** txt msg?"
02/10/2009 05:05:58PM Agent (Byron): "One moment please, yes I will me happy to change it to the Talk ********** with ********** text messages."
02/10/2009 05:08:01PM Agent (Byron): "I have processed your plan change to be effective on **********/**********/********** with the Talk ********** $**********.**********/mo with ********** text messages. Do you have any further questions or concerns today?"
02/10/2009 05:08:20PM David Barrow: "not that should be all"
02/10/2009 05:08:39PM Agent (Byron): "It is my job to ensure that I have fully resolved the issues that prompted you to chat with me. Have I resolved all of your issues today?"
02/10/2009 05:08:52PM David Barrow: "yes thank you"
02/10/2009 05:09:09PM Agent (Byron): "I hope you enjoy the rest of your day."
02/10/2009 05:09:10PM Agent (Byron): "We value your business and would appreciate you taking time to respond to a brief survey about your chat experience. To ensure you are able to participate, please disable all popup blockers before pressing the exit button to end the chat session. Additi"
onal feedback or comments regarding Sprint, your chat or chat agent can be sent to: sprint.customerappreciation@connextions.com.
02/10/2009 05:11:12PM Session Ended

Has anyone else been getting the run around when trying to get the ETF credited back to you after you port your number? I was told that it was noted on my account and anyone on chat would be able to assist. Well, I was not helped at all and they told me to call their financial department. Help, suggestions please!

In the past 2 days both my wife and I have spent over 8 total hours on the phone clearing up "3rd party charges our kids have supposed to have purchased. These charges were added after a block was put on the kids phone so that they could'nt recieve marketing over thier phones. This block was put on in December 31 in response to charges on that bill and the charges were supposed to be waved. Well, we still recieved charges after that date and the calls curiously came from Sprint. As it turns out we have talked to 8 different sprint representatives who all had different stories about the charges and the companies position. 2 even told us specifically that Sprint was the "3rd party" marketer and it was discretionary if the representaive would drop the charges. Most of them promised to resolve the charges except for one who put us on hold 15 minutes than we went to someone else's voicemail. In the end we had a representative tell us that she would only clear the charges if we changed our calling plan. So we did, then happened upon this site. Horay!!!!!!! We have been saved. I can not say enough in words the joy we felt at being able to cancel the contract and then having it actually work. We did it, I called my mom and my stepdad did it, my wifes sisters are going to do it and anyone else we can find that will listen to my story hopefully will do it. It was painless and took about 1/2 hour.

Omg I love this. It work. Now I can finally get out of this 2year contact that i been having for like 5 years already. I mean the plans are great but, There data service is so slow and there phone options are very limited. I like to stay up to date with my devices.

Time Details
02/07/2009 11:41:03AM System: "Please hold and the next available agent will be with you shortly."
02/07/2009 11:41:07AM System: "Hi! Thanks for waiting. Because we take your security and privacy very serious, please be prepared to provide your account PIN or password or security answer."
02/07/2009 11:41:09AM System: "Even though you may have already logged in to My Sprint, this info is used to verify account holder information."
02/07/2009 11:41:12AM Session Started with Agent (Sarah F)
02/07/2009 11:41:16AM Agent (Sarah F): "Thank you for contacting Sprint. My name is Sarah F. How can I assist you today?"
02/07/2009 11:42:35AM Me: "I would like to cancel my contract at the end of this billing cycle. There has been a change that has a "Materially Adverse Affect" on my bill."
02/07/2009 11:43:05AM Agent (Sarah F): "I will be happy to assist you with that today."
02/07/2009 11:43:10AM Agent (Sarah F): "Is this *****?"
02/07/2009 11:43:52AM Me: "Yes it is."
02/07/2009 11:44:04AM Agent (Sarah F): "******, is this about the administration fee or is this something in the billing that you think we could come to a resolution on?"
02/07/2009 11:45:12AM Me: "It is about the Administration fee and the service. The service on the phones keeps getting worse and the added fee is the straw that broke the camel's back."
02/07/2009 11:45:27AM Agent (Sarah F): "I understand."
02/07/2009 11:45:33AM Agent (Sarah F): "I am comitted to resolving this issue for you during this session. I am not authorized to make such changes in my system so I am going to bring a member of Account Services on the line to give this the proper attention. Before I do this, do you have any further questions for me?"
02/07/2009 11:46:59AM Me: "No, thank you for yor help. And as stated previously this cancellation will "NOT" have a Early Termination Fee (ETF), correct?"
02/07/2009 11:47:16AM Agent (Sarah F): "That is correct."
02/07/2009 11:47:20AM Agent (Sarah F): "One moment, please."
02/07/2009 11:48:03AM Session Transferred to Queue (Account Services)
02/07/2009 11:54:31AM Session Started with Agent (Byron)
02/07/2009 11:54:36AM Agent (Byron): "Thank you for contacting Sprint, my name is Byron. Please allow me a moment to review your previous chat and review your account notes."
02/07/2009 11:54:44AM Me: "OK"
02/07/2009 11:55:33AM Agent (Byron): "For account verification, may I please have the **********-********** digit pin number on the account or could you please answer your security question for me?"
02/07/2009 11:56:07AM Me: "****** pin "*****" Answer"
02/07/2009 11:56:35AM Agent (Byron): "Other then the increase of the administrative fee increase, is there another reason why you are looking to cancel your services today?"
02/07/2009 11:58:10AM Me: "As stated in the notes above, the service on the phones is getting progressively worse. I have been a Nextel costumer for many years and I think it is time to part ways. The fee was the icing on the cake."
02/07/2009 11:59:02AM Agent (Byron): "I can understand your concerns with this change. This fee increase is a very minor change, however, it was a necessary change. We at Sprint truly value your business. This decision was made so that we could continue to provide you with the best possible service available. With the increase in the fee, it would amount to less than $**********.**********/line/year. If you would like, I would be able to apply a credit of $**********.********** for the account to cover the cost of this increase for the lines on the account.
02/07/2009 11:59:42AM Me: "Yes it is only $.75 a month, multiply by twelve months, then multiply by 300,000 costumers! I have had enough and would just like to cancel the contract"
02/07/2009 12:00:00PM Agent (Byron): "I would like to also offer you the ability to transfer the liability your line. Do you know anyone who may be interested in opening a new Sprint account, or who currently has a Sprint account, that could take over your current lines of service?"
02/07/2009 12:00:35PM Me: "No, not at this time."
02/07/2009 12:01:05PM Agent (Byron): "Our billing system automatically sets all cancellations to be effective at the end of your current billing cycle. This would automatically cancel the lines on **********/**********/********** with no penalty due to canceling because of the increase in admin fees. Would you like me to proceed with processing your cancellation request?"
02/07/2009 12:01:34PM Me: "Yes,I would like to also port my numbers, I will be taking them with me to a new carrier."
02/07/2009 12:02:02PM Agent (Byron): "In order for your numbers to be ported out, you will need to contact the new carrier. They will then port your number in and your account with Sprint will automatically cancel when the port is completed. Because this is an automatic cancellation we do not have the opportunity to tell the systems to waive your early termination fee. When you receive your final bill you will still be billed the early termination fees, however, because I have noted your account that you are porting out because of the administrative fee change all you will need to do is call or chat back in to be credited for the fees."
02/07/2009 12:03:39PM Me: "Confirming, there will be "NO" ETF on the account. I uderstand I will be billed, and that I simply need to chat back to have the fees waived, Correct?"
02/07/2009 12:03:53PM Agent (Byron): "That is correct ********."
02/07/2009 12:04:06PM Me: "OK Thank you."
02/07/2009 12:04:26PM Agent (Byron): "You have till **********/**********/********** to port out due to the increase in admin fees with the ETF to be waived."
02/07/2009 12:04:42PM Me: "Ok"
02/07/2009 12:05:02PM Agent (Byron): "Do you have any further questions today ********?"
02/07/2009 12:05:18PM Me: "No, I do not..."
02/07/2009 12:05:40PM Agent (Byron): "It is my job to ensure that I have fully resolved the issues that prompted you to chat with me. Have I resolved all of your issues today?"
02/07/2009 12:05:53PM Me: "Yes, Thank you."
02/07/2009 12:06:08PM Agent (Byron): "I hope you enjoy the rest of your day."
02/07/2009 12:06:12PM Agent (Byron): "We value your business and would appreciate you taking time to respond to a brief survey about your chat experience. To ensure you are able to participate, please disable all popup blockers before pressing the exit button to end the chat session. Additional feedback or comments regarding Sprint, your chat or chat agent can be sent to: sprint.customerappreciation@connextions.com."
02/07/2009 12:07:05PM Me: "OK, Thank you and have a great day!"
02/07/2009 12:07:24PM Session Ended

The deadline is 30 days from your Jan. bill.

I get billed on the 22nd, so I have till feb 22 to port my number and will not be charged with an ETF.

Worked like a charm!

It worked for me today 2/4/09!!!!

THIS DEFINITELY WORKED FOR ME!! YAY! :) Thanks for the information!!

09:23:13 System System
Connected to sprint-ap1.cnxchat.com
09:23:13 System System
Session ID: 5001400
09:23:13 System System
Your questions are important to us, please stay online and we will be with you as soon as possible.
09:23:23 System System
Carol has joined this session!
09:23:23 System System
Connected with Carol
09:23:28 Agent Carol
Thank you for choosing Sprint web chat. My name is Carol. How may I assist you with your Sprint.com order today?
09:24:05 Customer
Hi. I am interested in canceling my account.
09:24:38 Agent Carol
Web Chat sales representatives do not have access to customer account information. I do apologize for this inconvenience, however I can transfer you to our ECare chat which will allow you to chat with a customer service representative regarding your account concerns.
09:24:57 Customer
I would appreciate that, thanks.
09:24:58 System System
You are being transferred to another queue. Please stand by...
09:24:58 System System
Carol has left this session!
09:25:18 System System
Mary Beth has joined this session!
09:25:18 System System
Connected with Mary Beth
09:25:23 Agent Mary Beth
Thank you for your contacting Sprint. My name is MaryBeth, how may I assist you?
09:26:20 Customer
Hi Mary Beth. I am interested in cancelling my account with Sprint. I was told that the increase in the administrative fees on my bill would allow me to get out of my ETF, is this true?
09:27:03 Agent Mary Beth
Please ignore that
09:27:38 Agent Mary Beth
I apologize, I did not mean to send that snippet to you. May I please have your wireless phone number and the PIN or the answer to your security question?
09:28:15 Customer
my wireless number is xxx-xxx-xxxx, and my pin is xxxxxxxx
09:28:33 Agent Mary Beth
Thank you. Just a moment while I access your account.
09:28:42 Customer
ok
09:31:58 Agent Mary Beth
May I ask the reason you are requesting to cancel as it may be an issue I can resolve for you?
09:34:02 Customer
There are actually two reasons. I noticed an increase in my administrative charges on my bill. I looked it up on the internet to see why that happend. I was told that I would be eligible to cancel my contract with out an ETF for the reason that it has a "materially adverse affect" on our bill.
09:35:54 Agent Mary Beth
I am committed to resolving your issue today. In order to better assist you, please allow me to transfer you to an Account Services Specialist. We appreciate your patience during this transfer.
09:36:04 Customer
ok thank you
09:38:34 System System
You are being transferred to another queue. Please stand by...
09:38:34 System System
Mary Beth has left this session!
09:43:04 System System
Samantha SS has joined this session!
09:43:04 System System
Connected with Samantha SS
09:43:09 Agent Samantha SS
Thank you for contacting Sprint. My name is Samantha. Please allow me a moment to review your previous chat and review your account notes.
09:43:17 Customer
ok, thanks!
09:45:24 Agent Samantha SS
Hello XXXXXXX, you are requesting to cancel services due to the increase in the Administrative Fee, is that correct?
09:45:31 Customer
that is correct
09:47:18 Agent Samantha SS
May I please ask is there anything else besides the increase of $0.24 for the Admin Fee that is causing you to cancel services?
09:48:13 Customer
I have also been having issues with receiving service in areas that I am at every day.
09:48:29 Agent Samantha SS
Are you referring to indoor coverage?
09:48:57 Customer
I have troubles both indoors and outdoors
09:49:14 Agent Samantha SS
Can you please verify the address you are inquiring about please?
09:49:32 Customer
you mean the area I have trouble?
09:49:41 Agent Samantha SS
Yes please.
09:50:07 Customer
new madison ohio, and also on my way to school every day, which is the covington, ohio area.
09:51:25 Customer
because of the increase in the admin fee and the materially adverse affect on my contract, am I eligible to cancel my contract without the ETF fee?
09:55:29 Agent Samantha SS
Yes, you have until 2-29-2009 to cancel without incurring the fee.
09:55:39 Agent Samantha SS
Have you tried a PRL Update (Perfered Roaming List) on the equipment yet? If you have not, I would recommend this. This updates the tower nearest you to induce signal strength and improve service. This update is at no cost, as I would update it in my system and I would provide the direction to follow.
09:56:04 Customer
i would like to cancel both lines on the contract if i could, please
09:56:24 Agent Samantha SS
Do you know anyone who may be interested in opening a new Sprint account, or who currently has a Sprint account, that could take over your current line(s) of service?
09:56:53 Customer
No, I do not
09:57:39 Agent Samantha SS
May I please ask are you going to port your numbers out?
09:57:54 Customer
I am not sure...
09:58:01 Customer
What does that mean
09:59:14 Agent Samantha SS
Are you bring your numbers to a different service provider?
09:59:37 Customer
Yes, I would like to have that opportunity if possible.
09:59:55 Agent Samantha SS
If you are porting your number out to another service provider, you will need to contact that carrier. The account with Sprint will need to remain active. If the services with Sprint is cancelled before the porting is processed, the port will not be able to be completed. The services with Sprint will automatically cancel after the port is completed. Please be mindful that in order to port your number out, the line will need to be active. While we would be setting up your line for cancellation without the early termination penalty, porting your number out will cause immediate cancellation and will inadvertently charge you the early termination fee. If this does occur, you will merely need to chat back in when you receive the bill with the fee. We will then be able to credit the amount back to you.
10:00:04 Agent Samantha SS
Please understand you have until 2-29-2009 to cancel without incurring the ETF.
10:01:11 Customer
Rather than going through the trouble, I would rather just cancel now instead. I do not need to port my numbers
10:01:35 Agent Samantha SS
All right Kortney, please allow me a moment to process the port for you.
10:01:49 Customer
ok. thank you.
10:02:05 Agent Samantha SS
I apologize, the cancellation.
10:02:36 Customer
That is okay. I am not sure what you mean.
10:03:35 Agent Samantha SS
I have processed the cancellation for 2-25-2009 without incurring the Early Termination Fee.
10:04:19 Customer
So I have until then to find another provider and switch my phone number over?
10:05:25 Agent Samantha SS
If you port your numbers out to another carrier, your account will be charged the Early Termination Fee and would need to contact us back to have the fees waived. However if you port your numbers out after this date you will not be able to do so as the services will automatically be cancelled.
10:06:32 Customer
So, if I do not use my numbers elsewhere, then my contract will be automatically cancelled on 2-25-09 without the ETF, correct?
10:07:45 Agent Samantha SS
That is correct.
10:08:07 Customer
That is great. I appreciate your help! Thank you very much.
10:08:15 Agent Samantha SS
You're Welcome.
10:08:20 Agent Samantha SS
It is my job to ensure that I have fully resolved the issues that prompted you to chat with me. Have I resolved all of your issues today?
10:08:35 Customer
Yes you have, THANK YOU!
10:08:55 Agent Samantha SS
I hope you enjoy the remainder of your day!! Take care!
10:08:55 Agent Samantha SS
Thank you for contacting Sprint. Our goal is to make your chat experience a great one. There will be a survey after this chat that you may fill out to advise us of how we are doing. Please disable all popup blockers before pressing the exit button to end the session. This will ensure that you will be afforded the opportunity to participate. Should you have any additional feedback or comments you would like to provide regarding your chat or chat agent, please send us an email at: sprint.customerappreciation@connextions.com. If you would like a copy of this transcript please press either the print button at the bottom of this session or the copy button to copy/paste into the word processing program of your choice.
10:08:55 System System
Samantha SS has left this session!
10:08:55 System System
The session has ended!

I cancelled my nextel contract had 1 year left on it and i used the opt out and it took me about 5 minutes not to bad no fee to pay here and i did it on febuary,2nd,2009. It worked great.

Snip from the chat:

"I do apologize however the offer to cancel with no etf was over on 01/31/2009, the offer is now over since this was posted on the Decmeber and January bill, if you are wanting to cancel you would need to pay the $200 etf per line."

After further prodding, the CSR wrote again:

"I do apologize however the offer to cancel with no etf ended on 01/31/2009, this offer was active in 01/01/2009."

"The fee was effective as of 01/01/2009, sprint allowed any customer to cancel between that date and 01/31/2009 with no Etf, since the 01/31/2009, is past, the offer is now no longer able to utilized, if you wanted to cancel you would need to pay the ETF fee."

It should also be noted that I had not yet paid the bill with the admin charge increase. This appeared not to matter.

This is the greatest thing ever. Thanks to everyone.

9:09:22 AM System Connected to sprint-ap1.cnxchat.com
9:09:27 AM System Session ID: XXXXXXX
9:09:32 AM System Please hold and the next available agent will be with you shortly.
9:09:32 AM System Hi! Thanks for waiting. Because we take your security and privacy very serious, please be prepared to provide your account PIN or password or security answer.
9:09:32 AM System Even though you may have already logged in to My Sprint, this info is used to verify account holder information.
9:09:32 AM System Erin WW has joined this session!
9:09:33 AM System Connected with Erin WW
9:09:42 AM Erin WW Thank you for contacting Sprint. My name is Erin WW. How may I assist you today?
9:09:55 AM Sprint Customer Hi Erin, I would like to cancel my account
9:11:12 AM Erin WW I would be more than happy to assist you, before we begin may I have your name please?
9:11:39 AM Sprint Customer XXXXXXXX
9:12:08 AM Erin WW Thank you XXXXXX, For account verification, may I please have the 6-10 digit pin number on the account or could you please answer your security question for me?
9:12:24 AM Sprint Customer I think my pin is XXXXXX
9:13:08 AM Erin WW Thank you one moment please.
9:16:04 AM Erin WW May I ask the reason you are requesting to cancel as it may be an issue I can resolve for you?
9:17:12 AM Sprint Customer Becasue of the increase in administrative fees to my bill which is a materially adverse change to my contract.
9:19:50 AM Erin WW Ok. If you would please allow me a few moments I will get you over to Account services to take care of this for you.
9:20:03 AM Sprint Customer great, thanks for your help
9:22:25 AM Erin WW I will transfer you now, before I do, do you have any further questions or concerns for me today?
9:23:08 AM Sprint Customer no, thank you
9:23:30 AM Erin WW All right I will transfer you now, have a wonderful day!
9:23:37 AM Sprint Customer thanks, you too
9:24:40 AM System You are being transferred to another queue. Please stand by...
9:24:40 AM System Erin WW has left this session!
10:07:12 AM System Jean D has joined this session!
10:07:12 AM System Connected with Jean D
10:07:16 AM Jean D Thank you for your patience. My name is Jean. Please allow me a moment to review your previous chat in order to better assist you.
10:08:28 AM Sprint Customer Sure thing.
10:08:28 AM Jean D Please allow me a few moments to access your account and review your account notes.
10:12:07 AM Jean D Do you know a family member or friend who would like to take ownership of the line for you?
10:12:23 AM Sprint Customer I do not.
10:13:26 AM Jean D Would you like to change the line in to a Internet connection card?
10:13:39 AM Sprint Customer No thank you.
10:15:27 AM Jean D One moment while I schedule your line for cancellation.
10:16:24 AM Sprint Customer Can you verify that I will not be charged an Early Termination Fee (ETF) due to the materially adverse change to my contract?
10:16:36 AM Jean D Your service will cancel at the end of the billing cycle on 2/12/09.
10:16:47 AM Jean D There will not be an ETF.
10:17:08 AM Sprint Customer Can you also verify that I will be able to keep my same number?
10:17:37 AM Jean D Once the line cancels the number will be released.
10:17:46 AM Sprint Customer Great.
10:17:57 AM Jean D Is there anything further I can assist you with today?
10:18:19 AM Sprint Customer No thank you, as long as there is no ETF and I can keep my number I am great.
10:18:42 AM Jean D Have I resolved the issue that prompted you to chat with us today?
10:19:15 AM Sprint Customer You have. Thank you very much.
10:20:59 AM Jean D Thank you for contacting Sprint. Our goal is to make your chat experience a great one. There will be a survey after this chat that you may fill out to advise us of how we are doing. Please disable all popup blockers before this chat session ends to ensure you are afforded the opportunity to participate. Should you have any additional feedback or comments you would like to provide regarding your chat or chat agent, please send us an email at: sprint.customerappreciation@connextions.com. If you would like a copy of this transcript please press either the print button at the bottom of this session or the copy button to copy/paste into the word processing program of your choice.

Hi, I just called and canceled with Sprint line today on 02/01/09, I told them of the fee increase and told them that I wanted to cancel my line due to this and they tried to give me a $50.00 credit but I told them that I wanted to cancel the line. My cell line has now been canceled, Thank you all for the help.

Janice.

I used the chat feature on Sprint's site on 1/28 to notify them I was canceling my service due to the administrative fee hike. I let them know that I intended to port my numbers to another provider and confirmed that I would not be charged a ETF. So I was told to go ahead and switch providers, which would automatically cancel my contract, then contact Sprint again to have the ETF removed. The CSR made a note in my account to this effect.

I did all that, then I was told this morning on 1/30 that I would be receiving a bill for the ETF, and that I had to contact them one more time to have the ETF credited back to me once I received the bill. Not sure why they can't just not charge the ETF in the first place, but anyway....

If you don't mind waiting on hold for roughly an hour when you first contact them to cancel, the chat method works great. Just get the Sprint employee ID number of each person you talk to and save your chat transcripts in case you run into trouble down the line. I'm so glad to be out of my Sprint contract without having to pay $400 in ETF. I was paying nearly $90 a month for two basic lines with Sprint. I'm now on a wayyyy cheaper pay-as-you-go plan with Virgin. Really lucky I stumbled across this website!

we finally got out of our 5 phone contract today! leaving and not looking back sprint, your service and customer care SUCKED!!

Here's my advice, if you are reading this and have not completed your cancellation. Do it right away. Sprint is saying that this "offer" expires on 2/1. My guess is that you need to have this finished by 1/31/09 11:59:59 or you are screwed. I'd also be willing to guess that they are closed on the weekend. So do it right away.

I am with Verizon now and they're Cust Serv has been light years better than Sprint's so far. Not coincidentally, Verizon seems to have most of their Cust Serv in USA. Many Sprint reps I spoke with had a difficult time speaking English. This frequently created communication problems and gave me little confidence that my points/questions/concerns were being understood.

Next, follow this progression.
1) Contact Sprint - do this via chat, so you can copy/paste the transcript and session ID#. Get the reps to answer every question about cancellation ("material adverse fee") specifically. Then after you are done, log out. Log back in and ask the same questions to a different rep. If they are inconsistent, escalate to a manager. I got so many inconsistent answers. Bottom line: if you don't do this properly, you could get slapped with an Early Termination Fee, or lose your phone number or BOTH! So protect yourself. DO NOT CANCEL YOUR ACCOUNT (yet). You will lose your phone number if you do.

2) Get your stuff ready to go with your new cell phone company. Buy your phone. Pick your plan. Talk to cust serv and figure out all the details.

3) Contact Sprint again - via chat. This time ask to talk to Account Services. Get a rep from Account services to verify everything you were told by (poorly trained, misinformed) CS reps. Tell them you are getting ready to port your number to a new carrier and want to be sure you will not be charged any ETF. Get the account services rep to tell you that s/he has noted in your account that you are not to be assessed any early termination fees. Get them to tell you that if you are, then you can call in and get the fees removed. Get them to spell out everything in the chat window. DO NOT CANCEL YOUR ACCT. Your phone number will be lost if you do.

4) Call your new carrier - Port your phone number over to your new carrier. Set up your new phone. Breathe a huge sigh of relief. You did it. You legally and legitimately handed Sprint their own a$$ on a gold-plated platter. They stink and they deserve it.

5) Chat with Sprint one more time and verify that ALL accounts and lines are closed and you are clear of any ETF.

That's how it went down for me. Best I can tell I am free and clear. If history has shown me anything it is that Sprint will screw anything and everything up. So I expect to receive a bill from them for hundreds of dollars worth of ETF's. I also expect that no matter who I speak to or what I am told, that I will receive bills month after month, until eventually I get collection notices in the mail (this happened with my "free" phone when I signed up. true story). But, ultimately, I expect to pay zero. The chat transcripts are airtight and solid-gold.

Bottom line: mistrust everything a CS rep tells you. Keep all chat transcripts and session ID's. If in doubt, talk to a rep from Acct. Services, and do exactly what they tell you to do. Protect your number from being lost, by not canceling your account through sprint (your account should be auto-canceled when you port your number in to your new carrier).

Good luck... and Adios, Sprint! I will never miss your crummy, over-priced service.

Works perfectly.

After canceling my contract with Sprint I gave thought to the idea that I should receive a months worth refund. See, the first bill was for two months and then the next month I received another bill...I'm just confused; was wondering if any of you thought the same.

I can't believe it was so easy to do. I am not a smart guy too. I just told them you increase my fees. I don't want your service.:)

I don't know if this is at all possible, but my family is interested in getting new phones, but we're still a few months out from our contract being over. We were wondering if we could get out of our contracts by using the "material adverse" clause, but then turn around and sign a new contract with them and get the new phones. Obviously, its not an issue to go over to a different carrier, but if we decided to stay with Sprint, could we just sign a new contract and get new phones? My husband gets an employee discount through IBM, but Sprint is the highest discount.

I went sniffing SPCS earlier in the week to find out if I could still get out. I pulled the trigger today. Spent about an hour on-hold via the web chat client. But I eventually got a human to honerably discharge me. :)

FISHING THE NO-PENALTY ETF
--
16:32:58 System System
Connected to sprint-ap2.cnxchat.com
16:32:58 System System
Session ID: 4719116
16:33:03 System System
Please hold and the next available agent will be with you shortly.
16:33:03 System System
Hi! Thanks for waiting. Because we take your security and privacy very serious, please be prepared to provide your account PIN or password or security answer.
16:33:03 System System
Lindsay D has joined this session!
16:33:03 System System
Connected with Lindsay D
16:33:03 Agent Lindsay D
Thank you for contacting Sprint. My name is Lindsay, How may I assist you today?
16:33:15 Customer Nick
Is it true that my fees are going up?
16:33:28 Agent Lindsay D
I will be happy to assist you with this today.
16:33:33 Agent Lindsay D
For account verification, may I please have the 6-10 digit pin number on the account or could you please answer your security question for me?
16:34:06 Customer Nick
xxxxx
16:34:33 Agent Lindsay D
I apologize that failed to authenticate.
16:35:15 Customer Nick
I dont recall the pin then. Can you provide the security question?
16:35:44 Customer Nick
xxxxx
16:35:59 Agent Lindsay D
Thank you.
16:36:14 Agent Lindsay D
May I ask what fees you are referring to?
16:36:28 Customer Nick
I have heard that Administrative and Regulatory fees are increasing.
16:36:34 Customer Nick
Is this the case?
16:37:34 Agent Lindsay D
Yes this is correct.
16:37:41 Customer Nick
Can you provide additional details?
16:38:49 Agent Lindsay D
The administrative fee will go from .75 to .99 per month.
16:39:31 Customer Nick
Will the regulatory charge be changing also?
16:40:39 Agent Lindsay D
The regulatory charge is .20.
16:41:04 Customer Nick
So it will not be changing?
16:41:49 Agent Lindsay D
Yes it will not be changing.
16:43:08 Customer Nick
So in summation, only the administrative fee line item will be changing? When will this be effective?
16:43:39 Agent Lindsay D
It went in effect on 1/1/09.
16:44:54 Agent Lindsay D
Do you have any further questions?
16:45:10 Customer Nick
Would this constitute a 'Material Adverse' charge?
16:46:24 Agent Lindsay D
No it will not.
16:47:58 Customer Nick
Are you certain? It is my understanding that carrier changes per Sprint TOS/AUP provide a window of opportunity for a consumer to act accordingly.
16:48:35 Agent Lindsay D
If you receive a notice on your bill you will have 30 days to cancel.
16:49:22 Customer Nick
Ok. I appreciate your time in helping explain the situation to me.
16:49:32 Customer Nick
You have addressed all my concerns. Thank you for your time.
16:49:41 Agent Lindsay D
Your welcome.
16:49:46 Agent Lindsay D
Thank you for contacting Sprint. Our goal is to make your chat experience a great one. There will be a survey after this chat that you may fill out to advise us of how we are doing. Please disable all popup blockers before this chat session ends to ensure you are afforded the opportunity to participate. Should you have any additional feedback or comments you would like to provide regarding your chat or chat agent, please send us an email at: sprint.customerappreciation@connextions.com. If you would like a copy of this transcript please press either the print button at the bottom of this session or the copy button to copy/paste into the word processing program of your choice.
Type your comments in the box below and click send.
Send
You are on a secure connection with a Sprint Chat Agent
Copy Print Exit
Session ID: 4719116
Question40
Pick one of the following options:
OK Cancel

EXECUTING THE BAILOUT
---

14:10:40 System System
Connected to sprint-ap2.cnxchat.com
14:10:40 System System
Session ID: 4861772
14:10:40 System System
Please hold and the next available agent will be with you shortly.
14:10:46 System System
Hi! Thanks for waiting. Because we take your security and privacy very serious, please be prepared to provide your account PIN or password or security answer.
14:10:46 System System
Tomeash H has joined this session!
14:10:46 System System
Connected with Tomeash H
14:10:51 Agent Tomeash H
Thank you for contacting Sprint. My name is Tomeash. How may I assist you today?
14:11:01 Customer Nick
I am interested in cancelling my account with Sprint.
14:11:40 Agent Tomeash H
Hello Nick.
14:11:41 Agent Tomeash H
I will be happy to assist.
14:11:51 Agent Tomeash H
May I ask the reason you are requesting to cancel as it may be an issue I can resolve for you?
14:12:57 Customer Nick
Due to the materially adverse charge regarding the Administrative Fee hike.
14:13:26 Agent Tomeash H
I see.
14:13:31 Agent Tomeash H
For account verification, may I please have the 6-10 digit pin number on the account or could you please answer your security question for me?
14:13:45 Customer Nick
The answer to my security question is xxxxx
14:14:36 Agent Tomeash H
May I have the spelling of your last name please?
14:14:40 Customer Nick
xxxxx
14:15:17 Agent Tomeash H
Thank you.
14:15:21 Agent Tomeash H
I am committed to resolving your issue today. I am going to bring online a Account Services team member to further assist you. Do I have permission to do so?
14:15:31 Customer Nick
Absolutely.
14:16:16 System System
You are being transferred to another queue. Please stand by...
14:16:17 System System
Tomeash H has left this session!
15:09:25 System System
Thongsavanh has joined this session!
15:09:25 System System
Connected with Thongsavanh
15:09:30 Agent Thongsavanh
Thanks for contacting Sprint. My name is Thongsavanh. Please allow me a few moments to review the previous chat transcript.
15:11:04 Customer Nick
Ok.
15:11:50 Agent Thongsavanh
I understand that you are wanting to cancel service due to the increase of $0.24, is that correct?
15:12:01 Customer Nick
That is correct.
15:12:35 Agent Thongsavanh
I appreciate your patience. One moment please while I access your account and review your account notes so I can better assist you with resolving your issue today.
15:13:35 Agent Thongsavanh
May I have your full name for verification?
15:13:40 Customer Nick
xxxxx xxxxx
15:15:06 Agent Thongsavanh
Was there any reason that is causing you to want to cancel services besides the increased fees?
15:15:28 Customer Nick
I do not believe so. I am pursuing cancellation due to the material adverse charges.
15:16:25 Agent Thongsavanh
The main reason was because of the increase fees, I can understand any inconveniences that this fees may cause you. If you would like, I can apply the credits of $2.88 per lines for the time that the lines are placed on the account, to balance this fees out?
15:17:00 Customer Nick
I am uninterested in such an offer. Thanks though.
15:17:45 Agent Thongsavanh
You are porting these lines out to another provider, correct?
15:18:13 Customer Nick
I plan to port both numbers over to a non-SPCS wireless carrier, correct.
15:20:11 Agent Thongsavanh
I am showing that you are on the Sero plan at a lowest costs that allows features added to the plan, are you finding that you are receiving a better rate plan with another provider?
15:20:44 Customer Nick
I find non-SERO solutions acceptable at this time.
15:22:00 Agent Thongsavanh
Are you receiving better phone or plan with this other carrier that you are porting to?
15:23:39 Customer Nick
At this time, I am uninterested in disclosing details regarding my wireless options.
15:23:45 Customer Nick
Thanks for your interest though.
15:24:36 Agent Thongsavanh
There is currently a port in progress, this means that the other provider is in process of transferring the phone numbers out of Sprint to the new provider account. Porting would automatically cancel the Sprint account.
15:25:42 Customer Nick
There is a port in-progress on one (or both) of my lines? I am currently unaware of any ports at this time.
15:26:06 Agent Thongsavanh
Did you went to the other carrier and asked for these lines to be ported out?
15:26:34 Customer Nick
Not to my knowledge.
15:27:03 Customer Nick
That aside, will that have any bearing regarding my objecting to the material adverse charges being leveraged to obtain no-cost ETF?
15:27:21 Customer Nick
Or are you simply letting me know that a port will effectively close the SPCS account?
15:28:16 Agent Thongsavanh
This would automatically cancel the Sprint account, if we go ahead and process the cancellation on the account. The transfers would not complete and you would not be able to transfer this line out once the account is canceled.
15:29:58 Customer Nick
At this time, there are no ports in-progress in so far as the number was simply provided to a third-party carrier in an effort to 'test' if the number could be ported.
15:31:21 Customer Nick
Does that act comport with the behavior that you are seeing?
15:33:07 Agent Thongsavanh
Which line is your line that you are wanting to cancel?
15:33:55 Customer Nick
I wish to eventually port xxx-xxx-xxxx and xxx-xxx-xxxx once necessary work is done regarding my objecting to the material adverse charges.
15:35:12 Agent Thongsavanh
This would cancel the Sprint account, once the porting is completed. You would have to contact us, when the charges for the penalties are applied due to $0.24, after the transferred numbers.
15:36:09 Customer Nick
At this point, you have updated my account that I am objecting to the material adverse charges? And this relets me from any early-termination fees that I would incur?
15:37:12 Agent Thongsavanh
I have noted the account that you do not agree with this increase and that any adjustments charged for the early termination fees are waived.
15:37:59 Customer Nick
Thanks. And at this point, I am to pursue obtaining wireless service with a third-party? Also that I am free to initiate a port on both numbers on my account to said carrier?
15:38:22 Agent Thongsavanh
Yes, that is correct/
15:38:50 Customer Nick
Is there a deadline by which I am expected to have obtained service?
15:39:17 Customer Nick
The terms of my contract state that I 'have 30 days', but I am unclear as to when that will lapse.
15:39:22 Agent Thongsavanh
That is until 3-15-2009, if you do not agree with the services that has gone in effect.
15:40:06 Customer Nick
So obtaining service prior to 3/15/09 and initiating a port will relieve me of all ETF charges? Sorry I am being verbose; I simply want to clarify on my behalf.
15:40:37 Agent Thongsavanh
Yes, that is correct.
15:41:14 Customer Nick
And the observation you made that there was already a 'port in-progress' has no bearing on my ability to actually undertake a port without incurring ETF charges?
15:41:55 Agent Thongsavanh
You are not going to incur a penalty for canceling the account by porting to another carrier as I am understanding that you do not agree to $0.24 increase.
15:42:17 Customer Nick
Yes. That is correct. Thank you for being so helpful in discussing the matter, Thongsavanh. I sincerely appreciate it.
15:42:27 Agent Thongsavanh
You are welcome.
15:42:32 Agent Thongsavanh
Have I resolved your issues, that prompted you to chat with us today?
15:42:54 Customer Nick
For business-keeping purposes, can you please provide your Sprint employee ID number?
15:43:28 Agent Thongsavanh
Not a problem. That is Thongsavanh (rep ID th464068) Account Services eCare chat.
15:43:48 Customer Nick
At this time, I believe you have answered all of my issues. Thanks again, Thongsavanh.
15:43:53 Agent Thongsavanh
Thank you for contacting Sprint. Our goal is to make your chat experience a great one. There will be a survey after this chat that you may fill out to advise us of how we are doing. Please disable all popup blockers before this chat session ends to ensure you are afforded the opportunity to participate. Should you have any additional feedback or comments you would like to provide regarding your chat or chat agent, please send us an email at: sprint.customerappreciation@connextions.com. If you would like a copy of this transcript please press either the print button at the bottom of this session or the copy button to copy/paste into the word processing program of your choice.
Type your comments in the box below and click send.
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You are on a secure connection with a Sprint Chat Agent
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Session ID: 4861772
Question40
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Make sure you call BEFORE January 31st!!!

6:05:38 PM System Connected to sprint-ap2.cnxchat.com
6:05:38 PM System Session ID: 4851153
6:05:38 PM System Please hold and the next available agent will be with you shortly.
6:05:43 PM System Hi! Thanks for waiting. Because we take your security and privacy very serious, please be prepared to provide your account PIN or password or security answer.
6:05:43 PM System Cynthia J has joined this session!
6:05:43 PM System Connected with Cynthia J
6:05:43 PM Cynthia J Thank you for contacting Sprint. My name is Cynthia. How may I assist you today?
6:06:02 PM chris Hi, I'd like to cancel my acct.
6:06:18 PM Cynthia J I will be more that happy to assist you with this today.
6:06:23 PM Cynthia J For account verification, may I please have the 6-10 digit pin number on the account or could you please answer your security question for me?
6:06:29 PM chris XXXXXX
6:06:48 PM Cynthia J Thank you.
6:07:03 PM Cynthia J May I ask why you would like to cancel the account today?
6:07:19 PM chris i see there's now a .99c admin charge and a .20 regulatory charge added to the bill
6:07:58 PM Cynthia J I see. Allow me a moment to redirect you to the correct department for further assistance with the cancellation.
6:08:05 PM chris thank you
6:08:13 PM Cynthia J You're welcome.
6:08:13 PM Cynthia J One moment please.
6:09:28 PM System You are being transferred to another queue. Please stand by...
6:09:28 PM System Cynthia J has left this session!
6:24:23 PM System Jillian has joined this session!
6:24:23 PM System Connected with Jillian
6:24:28 PM Jillian Thank you for contacting Sprint, my name is Jillian. Please allow me a moment to review your previous chat and review your account notes.
6:27:53 PM Jillian Thank you for your patience, Chris. I understand that you would like to completely cancel services for your Sprint account due to the recent administrative fee change. Is this correct?
6:28:04 PM chris yes, both lines please
6:28:33 PM Jillian May I ask if the increase in the fee is the only reason that you are looking to cancel?
6:29:22 PM chris Because of the increase in administrative fees to my bill which is a materially adverse change to my contract... and honestly, I haven't been that happy with Sprint since I moved to Pittsburgh
6:29:56 PM chris I work in a hospital and I don't get signal at work or home for that fact.
6:30:03 PM Jillian I am sorry to hear that. What types of problems have you been having with your service in Pittsburgh?
6:30:41 PM chris Well I'm constantly on digital roam and when I spoke with tech support previously they informed me that I was not, even though my phone was in roam service.
6:31:03 PM chris I don't get text, voicemail or phone calls on time.
6:31:16 PM chris my friends would call me at 2:30pm, but I wouldn't get the call until around 1am.
6:31:18 PM Jillian Is the Street address that is currently on your account your home address?
6:31:22 PM chris yes
6:32:53 PM Jillian I do show that you are located in a strong signal coverage area. We are not able to guarantee service inside buildings, however we do offer a new product called the AIRAVE to assist with indoor coverage issues.
6:32:58 PM Jillian Sprint AIRAVE is a device that creates a CDMA signal for your mobile phone (like a miniature cell tower). AIRAVE provides enhanced and reliable mobile phone coverage in your house or office even if your existing wireless coverage is poor.
6:33:22 PM chris Still won't do me any good at work, I'm sorry to decline that offer.
6:34:22 PM chris Unfortunately, I spend more time at work than home.
6:36:43 PM Jillian Do you know anyone who may be interested in opening a new Sprint account, or who currently has a Sprint account, that could take over these lines of service?
6:37:16 PM chris I'm sorry I don't, my other family members have service already ma'am.
6:37:38 PM Jillian Are you planning to change to another carrier and take your number with you?
6:37:46 PM chris yes ma'am.
6:38:03 PM Jillian As the porting cancellation is an automated system process, the early termination fee for that cancellation would automatically be applied to your account. What I can do for you today, is note the account with the information that we have discussed today, and if you decided to port the line out from today until 30 days after the administrative fee change, you may call or chat back in with us after you have received your final billing statement reflecting the early termination fee to have the charge credited back to your account.
6:38:24 PM chris So both lines will not be charged the ETF?
6:38:33 PM Jillian Yes, that is correct.
6:38:51 PM chris Ok, so I pretty much have 30 days to find new service and port over?
6:39:23 PM Jillian The 30 day period starts from the date the change in the fee took effect, which was January 1.
6:40:18 PM chris Ok, what is the termination date of both lines?
6:41:18 PM Jillian Line 8XXX will be out of contract on 0X/0X/09, and line 04XXX on 0X/0X/2009.
6:42:42 PM chris Sorry, I probably should have clarified my question. Now that both phones are cleared for no-ETF due to the change of contract how long will my phones stay active? I really appreciate your assistance btw.
6:43:53 PM Jillian The ability to waive the ETF is only for a specific amount of time after the change is made. If the lines are not canceled prior to that date, then it is considered an acceptance of the new fees, and canceling the lines at that time would incur the ETF.
6:44:16 PM chris So i need to get new phone/plan before Feb 1, 2009.
6:45:01 PM Jillian The last date to cancel with no Early Termination Fee would be January 31, 2009.
6:45:50 PM chris That sounds fair; I plan on finding a new plan/phone before that date. So when I get my final bill from Sprint just call back referencing this conversation and the ETF fee will be removed?
6:46:18 PM Jillian Yes, as long as it has been canceled prior to January 31.
6:46:35 PM chris That's excellent. Just for my record before I leave, may I have your sprint ID #?
6:46:48 PM Jillian Yes, my ID number is qq4XXXXX.
6:46:57 PM chris Thank you very much Jillian, you have been most helpful!
6:47:18 PM Jillian You're very welcome!
6:47:45 PM chris Have a good night/afternoon. Thanks again!
6:48:03 PM Jillian It is my job to ensure that I have fully resolved the issues that prompted you to chat with me. Have I resolved all of your issues today?
6:48:10 PM chris Most certainly!
6:48:58 PM Jillian Thank you for contacting Sprint. Our goal is to make your chat experience a great one. There will be a survey after this chat that you may fill out to advise us of how we are doing. Please disable all popup blockers before this chat session ends to ensure you are afforded the opportunity to participate. Should you have any additional feedback or comments you would like to provide regarding your chat or chat agent, please send us an email at: sprint.customerappreciation@connextions.com. If you would like a copy of this transcript please press either the print button at the bottom of this session or the copy button to copy/paste into the word processing program of your choice.
6:49:43 PM System Jillian has left this session!
6:49:43 PM System The session has ended!

To make things easier, heres a link to the chat: sprintDOTcom/landings/chat/

2:05:57 PM System System
Connected to sprint-ap2.cnxchat.com
2:05:57 PM System System
Session ID: 4831911
2:05:57 PM System System
Please hold and the next available agent will be with you shortly.
2:06:03 PM System System
Hi! Thanks for waiting. Because we take your security and privacy very serious, please be prepared to provide your account PIN or password or security answer.
2:06:08 PM System System
Even though you may have already logged in to My Sprint, this info is used to verify account holder information.
2:06:08 PM System System
Ambricka has joined this session!
2:06:08 PM System System
Connected with Ambricka
2:06:13 PM Agent Ambricka
Thank you for contacting Sprint my name is Ambricka, How may I assist you today?
2:06:22 PM Customer Bradley Cluff
I'd like to cancel my acct.
2:07:08 PM Agent Ambricka
Hello Bradley, may I ask why you would like to cancel your account today?
2:07:35 PM Customer Bradley Cluff

well i see there's now a .99c admin charge and a .20 regulatory charge added to the bill.
2:08:18 PM Agent Ambricka
In order to cancel your account, I will have to transfer you to the account services department.
2:08:34 PM Customer Bradley Cluff
ok
2:08:48 PM Agent Ambricka
One moment while I transfer you, have a nice day.
2:08:56 PM Customer Bradley Cluff
you too
2:09:33 PM System System
You are being transferred to another queue. Please stand by...
2:09:33 PM System System
Ambricka has left this session!
2:47:00 PM System System
Komeshia has joined this session!
2:47:00 PM System System
Connected with Komeshia
2:47:10 PM Agent Komeshia
Thank you for contacting Sprint, my name is Komeshia. Please allow me a few moments to review your previous chat's transcript.
2:48:35 PM Agent Komeshia
I will be happy to assist you with your request.
2:49:20 PM Agent Komeshia
Are there any additional reasons why you would like to cancel?
2:49:43 PM Customer Bradley Cluff
the signal and speed when I travel during the summer is horrible
2:52:40 PM Agent Komeshia
I understand. Do you have a friend or a family member you would like to transfer the services to their name for them to be able to use the services?
2:52:45 PM Customer Bradley Cluff
No
2:53:10 PM Agent Komeshia
Would you like to use one of the lines for wireless internet?
2:53:36 PM Customer Bradley Cluff
no
2:54:55 PM Agent Komeshia
One moment while I process your cancellation request.
2:59:10 PM Agent Komeshia
I apologize, Bradley. I am experiencing system issues.
2:59:15 PM Agent Komeshia
For account verification, may I please have the 6-10 digit pin number on the account or could you please answer your security question for me?
2:59:30 PM Customer Bradley Cluff
**********
3:01:20 PM Agent Komeshia
Thank you for your patience. I have now cancelled your account, effective 2/9/09 which is the last day of the current billing cycle.

12:23:51 PM System
Connected to sprint-ap2.cnxchat.com
12:23:51 PM System
Session ID: 4828353
12:23:51 PM System
Please hold and the next available agent will be with you shortly.
12:23:57 PM System
Brittany A has joined this session!
12:23:57 PM System
Connected with Brittany A
12:23:57 PM Brittany A
Thank you for contacting Sprint. My name is Brittany. How may I assist you today?
12:24:23 PM Charles _
I want to cancel my acct.
12:24:37 PM Brittany A
I will be happy to assist you with that today. One moment while I access your account.
12:25:47 PM Brittany A
I must advise that there is a 200.00 early termination fee for each line on the account.
12:26:17 PM Charles _
due to the materially adverse change in the contract in the administrative fees, there should not be.
12:26:37 PM Brittany A
I am committed to resolving your issue today. In order to better assist you, please allow me to transfer you to an Account Services Specialist. We appreciate your patience during this transfer.
12:27:12 PM System
You are being transferred to another queue. Please stand by...
12:27:12 PM System
Brittany A has left this session!
1:09:21 PM System
Komeshia has joined this session!
1:09:21 PM System
Connected with Komeshia
1:09:21 PM Komeshia
Thank you for contacting Sprint, my name is Komeshia. Please allow me a few moments to review your previous chat's transcript.
1:09:51 PM Komeshia
I will be happy to assist you with your request to cancel your account.
1:09:56 PM Komeshia
For account verification, may I please have the 6-10 digit pin number on the account or could you please answer your security question for me?
1:10:09 PM Charles _
102177
1:10:41 PM Komeshia
Please allow me a few moments to access your account and to review your previous notes as well as interactions.
1:12:41 PM Komeshia
We regret to hear that you would like to cancel. Are there any additional reasons for your cancellation reason?
1:13:58 PM Charles _
Well, to be honest, the Instinct has not lived up to the hype. Now with these administrative charges, I just want to cancel.
1:15:16 PM Komeshia
To which provider are you planning to move your services?
1:15:36 PM Charles _
I am not sure yet. Either ATT or VZW.
1:16:46 PM Komeshia
Are you aware that we have the lowest monthly costing plans out there right now. You will have to sign an agreement with them once you begin service also. How about I help you finding a plan from our list that will suit your needs?
1:17:38 PM Charles _
I have looked them over quite a few times. Thanks for the offer though.
1:18:01 PM Komeshia
You're welcome, Charles. Do you have a friend or a family member you would like to transfer the services to their name for them to be able to use the services?
1:18:28 PM Charles _
No, I do not.
1:19:01 PM Komeshia
One moment while I process your cancellation request.
1:20:01 PM Komeshia
Thank you for your patience. I have now cancelled your account, effective 2/19/09 which is the last day of the current billing cycle. You will not incur any early termination fees with this cancellation.
1:20:38 PM Charles _
Great. So my phones will stay active until 2/19?
1:20:51 PM Komeshia
That is correct.
1:21:17 PM Charles _
Thanks for all the information.
1:21:31 PM Komeshia
You're welcome and thank you.
1:21:36 PM Komeshia
It is my job to ensure that I have fully resolved the issues that prompted you to chat with me. Have I resolved that issue and do you have any additional questions or concerns today?
1:22:19 PM Charles _
One more: If I get home and decide there is no better alternative, can I reverse this?
1:22:52 PM Komeshia
You may reverse the cancellation, just chat back with us and we will remove the future cancellation request.
1:23:08 PM Charles _
OK. That is all. Thank you!
1:23:47 PM Komeshia
You're welcome, I hope you have a great day.
1:23:47 PM Komeshia
Thank you for contacting Sprint. Our goal is to make your chat experience a great one. There will be a survey after this chat that you may fill out to advise us of how we are doing. Please disable all popup blockers before pressing the exit button to end the session. This will ensure that you will be afforded the opportunity to participate. Should you have any additional feedback or comments you would like to provide regarding your chat or chat agent, please send us an email at: sprint.customerappreciation@connextions.com. If you would like a copy of this transcript please press either the print button at the bottom of this session or the copy button to copy/paste into the word processing program of your choice.
1:23:57 PM System
Komeshia has left this session!
1:23:57 PM System
The session has ended!

I would like to get this done as soon as possible. I won't be receiving my new bill showing the charges for at least 2 or 3 weeks. I did see the notice on my last bill stating the charges were going to change. Can I use that information to let them know I would like to cancel? Or must I wait to actually see the charge on my bill. Thanks!

So call me crazy but I just finished a 15 minute search of sprint's website and could not for the life of me locate the chat option. Someone...anyone...please help me! I want to get out soon. Thanks in advance.

WOW! I feel like the chains have been released. I canceled because they could not give me service where I lived and they told me that there was nothing that could be done about it. They would not cancel me so I used this as a last resort. It should have been my first resort.

Well, I didn't get it completely finished, but it definitely still works. Thanks to the genius who posted this!

8:23:33 AM System System
Connected to sprint-ap2.cnxchat.com
8:23:33 AM System System
Session ID: 4741829
8:23:33 AM System System
Please hold and the next available agent will be with you shortly.
8:23:38 AM System System
Hi! Thanks for waiting. Because we take your security and privacy very serious, please be prepared to provide your account PIN or password or security answer.
8:23:43 AM System System
Even though you may have already logged in to My Sprint, this info is used to verify account holder information.
8:23:58 AM System System
Thanks for your patience. We look forward to chatting with you.
8:23:58 AM System System
While you wait, did you know you can check usage information or review your account balance at your convenience at sprint.com? It's fast, easy and available 24 hours 7 days a week.
8:24:03 AM System System
Log in at Sprint.com and look for the “My Phone and Plan” section, then click “Usage Details”. Please continue to wait…the next available specialist will be with you shortly.
8:24:08 AM System System
.
8:24:28 AM System System
Thanks again for your continued patience. Rest assured we’ll get to you as soon as we can. In the meantime please understand that Sprint takes protecting your privacy very seriously.
8:24:33 AM System System
To ensure account privacy, account holders are to create a 6-10 digit PIN to use to access their accounts when dealing with Customer Care or visiting a retail store.
8:24:33 AM System System
Go to Sprint.com/pin today and establish your PIN. Please continue to wait…the next available specialist will be with you shortly.
8:24:33 AM System System
.
8:25:28 AM System System
We really appreciate you waiting for us. Did you know that you can pay your wireless bill online at Sprint.com.
8:25:33 AM System System
Log in at Sprint.com and click on “Billing and Payment”, then click on “Pay Bill”. It’s fast, easy and available 24 hours a day. It’s just that simple! Please continue to wait…the next available specialist will be with you shortly.
8:25:33 AM System System
.
8:29:37 AM System System
Crystal L has joined this session!
8:29:37 AM System System
Connected with Crystal L
8:29:42 AM Agent Crystal L
Thank you for contacting Sprint. My name is Crystal. How may I assist you today?
8:29:54 AM Customer Jeremy Doyle
Hi, I'm Jeremy i just have a quick question
8:30:05 AM Agent Crystal L
I will be more than happy to assist you with that today.
8:30:40 AM Customer Jeremy Doyle
well i see there's now a .75c admin charge and a .20 regulatory charge added to the bill.
8:31:12 AM Customer Jeremy Doyle
and i know that if any changes are made to my contract-or plan, i do have the option of cancelling my contract without etf?
8:32:52 AM Agent Crystal L
I apologize for the inconvenience,however the fees are to provide our customers with better service for their phones and we would like to keep you as a valued customer with sprint.
8:33:47 AM Customer Jeremy Doyle
Yes, I understand that, but by contract and the statement that says any material adverse changes that effect me occur, i can cancel the contract without the fee?
8:36:07 AM Agent Crystal L
That is a great question Jeremy.If you will allow me a few minutes I will be glad to transfer you to account services for assistance with the early termination fee for your account due to the administrative fees.
8:36:23 AM Customer Jeremy Doyle
Awesome, thank you.
8:37:12 AM System System
You are being transferred to another queue. Please stand by...
8:37:12 AM System System
Crystal L has left this session!
8:43:43 AM System System
Jean D has joined this session!
8:43:43 AM System System
Connected with Jean D
8:43:48 AM Agent Jean D
Thank you for your patience. My name is Jean. Please allow me a moment to review your previous chat in order to better assist you.
8:43:53 AM Customer Jeremy Doyle
sure
8:46:48 AM Agent Jean D
Jeremy, yes you are able to cancel the line with no early termination fee due the administrative increase.
8:47:09 AM Customer Jeremy Doyle
Awesome, then I would definitely like to go ahead and proceed with the cancellation.
8:47:54 AM Agent Jean D
Jeremy, were you having any other problems with the service that you were receiving?
8:48:40 AM Customer Jeremy Doyle
Every once in a while, a billing dispute. But other than that I was satisfied, also I just don't need the service any more. I've found a different service that suits me much better.
8:50:55 AM Agent Jean D
Do you know a family member or friend who would like to take ownership of the line for you?
8:51:13 AM Customer Jeremy Doyle
Unfortunately not, everyone I know already has a phone service.
8:54:20 AM Agent Jean D
Would you like to turn the line into a phone line?
8:54:26 AM Customer Jeremy Doyle
No, ma'am.
8:56:51 AM Agent Jean D
One moment while I schedule your line for cancellation.
8:56:59 AM Customer Jeremy Doyle
Thank you. :)
9:00:22 AM Agent Jean D
For account verification, may I please have the 6-10 digit pin number on the account or could you please answer your security question for me?
9:00:55 AM Customer Jeremy Doyle
Sure, I'm not sure of the PIN, but I'd be more than happy to answer the security question for you.
9:01:12 AM Agent Jean D
First elementary school?
9:01:20 AM Customer Jeremy Doyle
Bellview Elementary
9:03:38 AM Agent Jean D
Jeremy, I apologize, however, the system will not allow me to schedule the cancellation for your account due to the account being suspended for non payment.
9:04:09 AM Customer Jeremy Doyle
Okay. What do I need to do? Make the payment, and then call back in to process the cancellation?
9:05:44 AM Agent Jean D
Yes, once the payment has been made the account can be scheduled for cancellation. Would you like to make the payment with me?
9:06:56 AM Customer Jeremy Doyle
No, thank you, I'll have to wait until Friday. Is there a note in the account, so when I call/chat back in, the rep will have confirmation that the fee will be waived?
9:07:25 AM Agent Jean D
Yes, the account has been noted.
9:07:59 AM Customer Jeremy Doyle
Awesome. Well thank you so much. All that needs to be done is to get the account back from suspension, and then the account can be scheduled for cancellation, correct?
9:09:36 AM Agent Jean D
Yes, that's correct.
9:09:44 AM Customer Jeremy Doyle
Okay, awesome. Do you have the phone number to the account services department?
9:10:31 AM Agent Jean D
You can dial *2 from your phone or you can chat in to have the line scheduled for cancellation.
9:10:52 AM Customer Jeremy Doyle
Okay. Cool. Thanks for your help, have a good day and rest of your shift. :)
9:11:16 AM Agent Jean D
Is there anything further I can assist you with today?
9:11:23 AM Customer Jeremy Doyle
No, ma'am.
9:11:32 AM Agent Jean D
Have I resolved the issue that prompted you to chat with us today?
9:11:36 AM Customer Jeremy Doyle
Yes, you have.
9:11:52 AM Agent Jean D
Thank you for contacting Sprint. Our goal is to make your chat experience a great one. There will be a survey after this chat that you may fill out to advise us of how we are doing. Please disable all popup blockers before this chat session ends to ensure you are afforded the opportunity to participate. Should you have any additional feedback or comments you would like to provide regarding your chat or chat agent, please send us an email at: sprint.customerappreciation@connextions.com. If you would like a copy of this transcript please press either the print button at the bottom of this session or the copy button to copy/paste into the word processing program of your choice.
9:12:20 AM Customer Jeremy Doyle
Have a good day. Bye. :)

Just successfull cancelled my Sprint account in a chat.

Anyone else told this? seems old that I have to wait until after my account is cancelled.

Adam I will be able to transfer my number to another provider, correct?
Jermaine B You are able to port the number out to another carrier, however you must wait until or after the scheduled cancellation date to cancel the line otherwise you will be charged for the early termination fee you will have up to 45 days after the cancellation date to port the number to another carrier.

I have been paying a .75 admin fee as well as a .20 reg charge for the last year or more. Should I be looking for an increase to that when I'm billed here on Jan. 28th?

any questions or comments are welcome

Here is how you do it so that you avoid the ETF fee AND you port your number to your new provider.
1. Call Sprint. Tell them you are going to be cancelling in the future due to the materially adverse charges. Tell them that you want them to put a note in your account that states you will not receive an ETF at the time of cancellation. Make very sure that they don't actually cancel your account at that time because you will lose the ability to port. Write down their name and ID number along with the confirmation number to keep in your records.
2. Go to a new provider and go through all the steps for porting your number. This will automatically cancel your account.
3. After you have the new account and your number has been ported, call Sprint back and verify that you haven't been charged an ETF because of the note in your record.

OMG! I'm shocked! I chatted with Sprint just now & 4 of my lines were terminated with no ETF!!! This is so cool! Sprint SUCKS! I've been with Sprint for over 4 years, paid over 200 hundred bucks a months & bought sooo many phones from them & the customer service i got, especially the last 2 months is unbelievable! I wasn't planning on leaving them until yesterday. I talked to 4 different sprint reps, all 4 of them assured me my issue will be resolved & all 4 of them screwed up my account even more! That was the last drop, I'm sooo done with Sprint! & will never recommend it to anyone again! But cancellation was no problem at all & went very smooth & fast! I talked to Sharlene B...
Here is my chat history:
1:08:41 PM Brittany A Thank you for contacting Sprint. My name is Brittany. How are you tonight?
1:09:03 PM victoria i'm fine ty! & u?
1:09:41 PM Brittany A I'm doing well thank you for asking. How may I assist you today?
1:10:38 PM victoria yes.. i see that u increased administrative charges on my account, is that correct?
1:10:56 PM Brittany A Yes, that is correct.
1:11:23 PM victoria ok... well that is a materially adverse change in the agreement I have with Sprint. & would like to cancel all 4 of my contracts with sprint without early termination fee
1:13:08 PM Brittany A I am committed to resolving your issue today. In order to better assist you, please allow me to transfer you to an Account Services Specialist. We appreciate your patience during this transfer.”
1:13:25 PM victoria ok thank you
1:14:50 PM System System
You are being transferred to another queue. Please stand by...
1:14:50 PM System System
Brittany A has left this session!
1:23:50 PM System System
Sharlene B has joined this session!
1:23:50 PM System System
Connected with Sharlene B
1:23:55 PM Sharlene B Thank you for contacting Sprint my name is Sharlene. Please allow me a few mins to review over your previous chat.
1:24:00 PM victoria OK
1:24:06 PM victoria thank you
1:24:31 PM Sharlene B I understand that you have contacted us today to inquire about canceling your services, correct?
1:24:35 PM victoria yes
1:24:52 PM Sharlene B You would like to cancel your whole account?
1:24:56 PM victoria yes please
1:25:07 PM Sharlene B I regret to hear that you are considering leaving Sprint. May I ask why you have come to this decision?
1:25:13 PM victoria due to increase of administrative charges
1:25:52 PM Sharlene B I see that the line is eligible for an 150.00 upgrade, I will offer an additional 75.00 toward the upgrade, making the upgrade amount 225.00, would you like to upgrade at this time?
1:26:11 PM victoria no, i'm not interested
1:26:19 PM victoria thank you
1:26:52 PM Sharlene B Would you be interested in our Pick 3 it is similar to T-Mobile Fave 5?
1:27:09 PM victoria no, thank you
1:27:22 PM Sharlene B Your account will cancel 2-3-09.
1:27:38 PM victoria ok
1:27:52 PM victoria just to make sure i will not be charges ETF
1:27:55 PM victoria right?
1:28:04 PM Sharlene B That is correct.
1:28:07 PM victoria ok
1:28:23 PM victoria thank you, will i receve an e-mail confirmation?
1:28:32 PM Sharlene B Yes you will.
1:28:49 PM victoria also, can i get ur sprint id#
1:29:02 PM Sharlene B #######
1:29:19 PM victoria thank you very much. u've been helpful
1:29:24 PM victoria have a great day
1:29:32 PM Sharlene B Thank you.
1:29:37 PM Sharlene B Thank you for contacting Sprint. Our goal is to make your chat experience a great one. There will be a survey after this chat that you may fill out to advise us of how we are doing. Please disable all popup blockers before this chat session ends to ensure you are afforded the opportunity to participate. Should you have any additional feedback or comments you would like to provide regarding your chat or chat agent, please send us an email at: sprint.customerappreciation@connextions.com. If you would like a copy of this transcript please press either the print button at the bottom of this session or the copy button to copy/paste into the word processing program of your choice.
1:29:42 PM Sharlene B Bye, have a nice day!
1:29:45 PM victoria bye
1:29:49 PM victoria thank u again
1:30:17 PM Sharlene B You are welcome
1:31:57 PM System Sharlene B has left this session!
1:31:57 PM System System
The session has ended!

Hi all,

On Jan 31 I canceled my Sprint account because of the increase in the service fee. Thanks for the suggestions to do it over chat -- despite the 1.5 hour wait to chat with someone in the end it was well worth it. You see, I got my bill yesterday and despite being told that there would be no $200 ETF placed on my account, there it was. I called Sprint this morning and was told that while the fee had been waived fr cancellation, because I ported my number I had to pay it. I explained that I had documentation of my chat and that I'd repeatedly asked during my chat if there was anything more I needed to know. Brandy R, the woman I chatted with even told me that my service would remain active with Sprint until my line became active with another carrier. The guy I talked with this morning was actually quite friendly but said he couldn't resolve the issue and had to transfer me to Account Services. After a disconnected call and a bit of a wait, I spoke with someone there and without much of an issue (though I did repeatedly state that I had documentation and I read lines from the chat) she credited the $200 back to me.

I'm just posting because I want to let people know that you may need to follow up on the cancellation. Kind of a drag, but definitely worth it because I LOVE my new iPhone (seems to be a trend among those of us on this board). Also, I want to stress ot anyone who hasn't done this yet that you really should use the chat feature.

Good luck!

I think people canceling there account due to the Admin charges are crazy it is only $.25 people, also you are leaving an an current agreement with Sprint just to sign another one to be trapped in another 2 years. Think about that!!