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UCAN wins refunds, customer service improvements, and billing system changes in settlement with MCI (Verizon)

Posted April 3rd, 2008 by art neill

UCAN News

Recent approval of a settlement in case 06-10-023, UCAN's cramming case against MCI, brings refunds to 1,890 customers as well as customer service and billing system improvements.

From the decision:

"Utility Consumers' Action Network (UCAN) and MCI Communication Services, Inc. (MCI) (collectively, the Parties) have jointly moved for the adoption of an uncontested Settlement Agreement in this complaint proceeding involving a computer billing error on the part of MCI that affected 1,890 California customers from June 2006 to October 2006, and some associated issues. Under the settlement agreement, MCI agreed to implement procedures designed to prevent similar errors from occurring again. MCI has fully compensated all the affected customers for any billing errors they experienced."

See the settlement in its entirety.

Filed Under
Communications: Landline -

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verizon billing fraud

On May 30th, 2008 james carson (not verified) says:

Verizon is constantly adding charges and services that we never ordered . Then they promise to remove charges but they never do and start a late charge which they add a fee and this has been going on for over a year. please help?

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