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Controlling the Call

 Controlling the call: a sample conversation

Note how "Mr. Jones" controls this call from start to finish. Even better, he uses our "Strike Back" phone script to obtain all of the information he needs to use his legal protections and take back his phone!

TELEMARKETER: Hello Mr. Jones. This is John Spleenwacker for TGTBT Investments and I’m calling you to...

MR. JONES: (interrupting with gusto) John Spleenwacker! How the heck are you this evening?"

TM: (puzzled) ...um fine I guess. Anyway, TGTBT Investments has some remarkable...

JONES: (writes down the name of the caller) TGTBT huh! Sure. I know all about them. Fine company. Say what do those initials stand for anyway?

TM: Too Good to Be True. As I was saying, we have a new term life insurance policy that guarantees ...

JONES: Term life! I LOVE term life. Have had several policies in fact, can never buy enough of them. Term life! 

TM: (excited) Good good. Glad to hear it. Then I think you’ll like this offering

JONES: I should warn you John — may I call you that Mr. Spleenwacker?

Anyway, John, I prefer to do business with companies that have local service centers. Where are you calling from?

TM: Uh, Chicago, actually, but TGTBT is located in Lodi. Uh, Chicago, actually, but TGTBT is located in Lodi.

JONES: Lodi. Love that town! Do you have a street address? Lodi. Love that town! Do you have a street address?

TM: Sure. 1515 Lafayette Avenue. Sure. 1515 Lafayette Avenue.

JONES: So how is the weather in Chicago, John? So how is the weather in Chicago, John?

TM: It’s rainy. Look Mr. Jones...

JONES: It’s 75 degrees and sunny out here in San Diego. It’s why I moved here. Do you have a local office or service center in San Diego?

TM: Yes we do. It’s at 2350 Washington in Escondido.

JONES: Great, just great. By the way, why are you calling from Chicago? Are you with an outside marketing firm? Great, just great

TM: Actually, yes. We have been retained by TGTBT to help educate the public about their fine products and ... 

JONES: Fascinating John. Just fascinating, but unfortunately I have to stop you for a second. You see, I get a huge number of calls like this and I wish you the best of luck, but I would like to be placed on your "Do Not Call" list, okay? I also want you to send me a copy of your written "Do Not Call" policy. 

TM: (confused - a bit taken aback) Okay. Uh, sure. 

JONES: And I want to put the request in writing. May I have the address of your call center in Chicago? 

Filed Under
Communications: Landline -

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Well they all have their own

On January 4th, 2008 gordman (not verified) says:

Well they all have their own politics, it's hard to get access to such informations, quite normal so far. I don't blame them for doing their job although they can be really annoying so far, the point is that telemarketing really works, in late years it registered an important growth overall, so they deserve their share of respect too. By the way, I already have term life insurance no medical exam so don't bather calling me for the moment.

Pure Fantasy...

On October 27th, 2007 William (not verified) says:

Believe me when I say that I would love to be able to collect the names & addresses from telemarketers, but as soon as I ask anything potentially-revealing, they usually just hang up and move on to the next potential customer (victim).

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