Changed to bell south 2 yrs ago,asked to keep same #,3 weeks later,while just out of hospital,family trying to call could not reach me,so called neighbor. Thinking that my phone was out of order,I called Bell Soutj,was told that I was not with them(they were going by my phone #) asked 3 different people,was assured that I did not have Bell South telephone. Called another company,got hooked up,then got a 3 month bill later with internet charges added. Never had internet with them. Tried to call & get things striaght several times,kept swithing me to another dept,finally the 'fraud dept! I have gotten 3 collection notices from 3 different agencies,sent info of my internet & phone bills & dates,with explaination,now the 4th collection agency is calling. This is over 2 years old,what can I do to get this striaght? How many collection agencies can they force me to prove that I don't owe them? Is there a limit? I'm elderly & this upsets me. Thanks for any help.

I´ve had problem after problem with ATT/Bellsouth/Cingular. They have added services I didn´t ask for several times. If you have to have them, you need to check your phone bill with a fine-tooth comb every month. Some of these extra charges they will credit, if you complain enough. Every time you find a new service on your bill that you didn`t ask for, you have to ask them to disconnect it and ask them to give you a credit for it.

They have come to the door and had my roommate sign to add a service, without asking me, the account owner. They did not even tell her, when she signed that they were adding a service, they told her she was signing to have them lower the bill. They then added the service without my approval or knowledge. My roommate was so busy she forgot to tell me about it, and I found out about it, when I got my bill and called them. My roommate is not related to me and her name is not on the account at all.

I called April 28th to have my Internet services disconnected April 30th, they told me they would and then didn`t disconnect it. I thought they had made a mistake on the bill, just to find out, it was actually still connected. A new tenant had long moved in.

ATT is a company without integrity, they will try to make money in any way they can. I`ve never experienced anything like it with any other phone company.

I have to say this was in South Florida, an area known for scams anyway. The only good experiences I´ve had with this company was the Internet technical department, they were great with helping to trouble shoot any internet connection problems. They were honest, they never lied to me or misrepresented any information.

Unfortunately the customer service/sales team appears to be trained to lie/misrepresent things. Do not believe what they tell you!

A few years ago I had ATT in Oregon and never had a problem with them though.

AT&T is the WORST company i have ever dealt with. They have the most incompetent employees and the most inefficient structure of any company i have ever known. They have wasted days of my life, literally stolen money from me though charging for services i didn't ask for, for assuring me of things that weren't true and through countless other 'mistakes'. There representatives are rude, ignorant and their managers are just as bad.

i was told i couldnot have a telephone or dsl through bellsouth due to other peoples bills who lived at this adress before me there a really unfair company i think now im stuck with no phone or dsl

I too wanted to switch to Vonage but was told that I needed to cancel my DSL service with ATT to do so. I called ATT and was told that I could not have DSL service with them anymore. Three different persons told me this. After calling one last time to make sure that this is true, I was advised by another customer service agent that ATT do offer the stand alone service. She said you must have DSL ULTRA or higher to qualify though. Basically put, the other agents do not know what they are talking about. I signed up for the stand alone service and I went ahead and switched to Vonage. You have to be persistent because alot of the agents do not know about this service. The agent told me that this agreement started just last month, which is just August so some agents are still not fully aware of it. You might need to tell them specifically about it and insist that you speak to a supervior. The DSL representatives know about this change, not the residential service.

Hope this helps.

I inquired with Bell South (now ATT) for stand alone dsl connection. They told me it is not available in my area. After reading all this I don't know who is telling the truth. I want to use Vonage for my phone service but I have to have stand alone connection for the dsl. Please help

The reason no one knows of the service in California is because the low prices you see advertised are for AT&T Bell South merger customers. California's company is called SBC and has nothing to do with the Bell South merger conditions. The California Public Utilities Commission's priority is making business happy and providing every opportunity for business to grow with optimum profits. Stand-alone DSL in California is available IF someone wants to pay top dollar for it. The only other option is to swtich as many services as possible to AT&T/SBC to get the lower prices and special promotions. However, bundling all of your services is counter-intuitive to the words stand-alone DSL AKA "SAD". The bottom line is CA and 12 other states merged with SBC and none of us are entitled to the approximate $20 stand-alone DSL at this point and time. Whether or not CA and the other 12 states get these perks, remains to be seen.

SAM

No one at A T & T knows of this service. They tell consumers they must already have a phone number to attach the DSL to.