Anti-Telemarketing Script

STRIKE BACK ANTI-TELEMARKETING SCRIPT

Before you start answering questions from a telephone solicitor, you must "qualify" the company as a potential prospect for a law suit. If, during the introductory pitch, the telemarketer indicates that they are working for a non-profit firm, or a survey company, hang up immediately. They are not subject to the law and are a waste of time. 

Time of call: __ AM __ PM   DATE: __/__/__  (note: You can immediately sue for $500 if before 8AM or after 9PM)

  Qualifying Questions

NOTES


1

What is your name?  (Refusal to answer is a $500 fine)  

2

What is the name and address of the company you represent? (Refusal to answer is a $500 fine)  

3

What is the company phone number? (Refusal to answer is a $500 fine)  

4

Are you an employee of this company, or do you work for a telemarketing service? (If they work for a service, get the name, address, and phone number.)  

5

Does your company have a pre-existing business relationship with me? (If "yes" skip the next question)  

6

Do you conduct business or have other customers in my city? (your case is stronger if answer is "yes")  

7

Does your company have a written call policy? ($500 fine if they say "No")  

8

Will you send me a copy of your "Do Not Call" policy? ($500 fine if they say "No")  

9

Does your company maintain a "Do Not Call" list? ($500 fine if they say "No")  

10

Will you put my name on your "Do Not Call" list? ($500 fine if they refuse)  

11

May I have your supervisor’s name and address?  (This will help expedite your claim).

WHO YOU CAN NOT SUE: 1) Non-Profit corporations, 2) Companies calling you at a place of business,   3) Companies that are not doing business in your area. 4) Companies that are conducting surveys.  Note: Some companies will disguise their sales pitch as a survey. In the event this happens you must elicit a frank admission that they are selling something. One way to do this is to get them to send you literature or an order form. Other companies will claim they are invulnerable because they are not "conducting business in your area." Obviously, if they call you at home, they are conducting business and are subject to the full force of the law.

 

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I read an article about this

I read an article about this a few weeks later, and it hit me that indeed, thats what i saw.
If i end up at another rally, i am bringing a flyswatter or a butterfly net!

Guys, relax. I'm a

Guys, relax. I'm a telemarketer and as much as it is annoying to get the calls, it is good money and it is an easy job to do. If its a telemarketer on the line, just say "take me off your list" and we are required, and instructed to do so. Also, everyone acts like it's a big conspiracy to get everyone screwed. Most telemarketers have only been doing it for a few months, the turnover rate is sky high, and we're simply given a script and told to just end the call (cordially) if you don't cooperate. If you tell us to not call them again, we put you on the do not call list. We don't have any personal stake in the company, and the commission rates are frighteningly low, so most of us don't really push towards getting a commission. The money is good enough as it is.

It's a bit panicky to immediately label this harassment. Add your name to the national do not call list, and if anyone calls tell them to put your name on the do not call list, and within a few weeks, you'll stop getting calls from telemarketers. When people are nice on the phone, (which they almost always are), it brightens my day to know that people will still put up with minor annoyances without freaking out and threatening to sue.

Just relax.

Where in the world is Marketer Sandiego?

Hey everyone what's up. I share your pain with these telemarketing calls. If you have some reading time please check out my story so far.

I'm 17. I do not own a car. I don't even have a driver's permit. I use a bicycle to get around. All this sounds petty but you'll understand later. My family never uses the house phone except to call out. For this, I use a cheap $20 Virgin Mobile phone which I use with a supposed "anonymous" pre-paid plan. Only my best friends and family members have my number. I don't buy anything, or otherwise do anything at all that could ever get my number on a telemarketing list. And yet, I am constantly being woken up in the morning and at night by strange numbers on my phone. They just started appearing on my phone one day and a couple other people's phones who use Virgin Mobile. Most of these phone numbers arn't even real telephone numbers. They either lack enough digits to be considered a complete number, or have too many digits to be a real number. Some numbers are more normal looking and come from different area codes from all over the US. Other times they come from numbers beginning with country codes, which, according to multiple online sources, don't even exist.

Typically people will blindly advise me not to answer any numbers I don't know. After figuring I'm not answering the phone and being harassed anyway I decided to answer. This entity uses an automated calling system telling you things to the effect of: "Your car's warranty is going to expire, please act now and do blah blah blah to renew it before it's too late or press 1 to speak to a representative." At that point I hung up. What car? What warranty? In all the years I've been with my phone carrier, they've never given out my number and I've never been harassed until you fine people crawled out of the woodwork! Don't tell me your using legal means of getting the general public's contact information. In my area most pre-paid phones will begin with the digits 886. They must have caught on to this fact and are just dialing random 886 numbers hoping for a sale although I could be wrong. And if your a legitimate business or even god forbid, a normal telemarketing wing, why are you calling me at all hours of the day and night with fake numbers? Clearly this company is up to no good.

If I don't answer these stupid calls the dumb computer just leaves the same old car warranty spiel half-finished on my voicemail inbox and it costs me money every time I have to log in to delete them so my phone stops bothering me about it.

Finally this afternoon after coming home from going out to eat I was tired from being up late last night and went to lay down. Naturally, I got a call from them and was woken up. This time I didn't care about wasting balance money, decided enough is enough and pressed 1 to speak to a representative. When he connected he gave me his name and asked how he could help me. I told him flat out "You can help me by stop making illegal marketing calls to my mobile phone before I report you and don't give out my number to any 3rd parties because I'll be glad to tell them the same thing." I then promptly hung up.

Now, I think I made myself pretty clear in saying I know what they want and want it to stop. If they have the guts to call me again I'm first thing going to ask to speak with a supervisor or manager with a more spiced up version of what I told the representative. Then, if the calls don't stop, I intend to actually carry out with reporting them to my phone company, the BBB, the FCC, and anything else I can think of. Along with any other websites like this so hopefully we can work together and bust these people, because it seems to me they are trying make fraudulent sales and are harassing people after hours.

Anyway thanks for reading all this, I hope some people found interest or help in this post. If the problem keeps going on I'll come back here with the results and along with anything I find that can help other people with this problem.

Fighting Back & Caller ID Spoofing

Hey All,

My name is Brian from CallerComplaints.com.

We're trying to raise awareness around telemarketing and telephone phishing. One of the biggest issues is the prevailence of "caller ID spoofing" that allows illegal telemarketers "trick" your caller ID so you can't even file a legal complaint!

However, for some reason, this still isn't illegal unless you use it to commit fraud. click here to learn more.

Beware... just because your caller ID says "Bank of America" doesn't mean that it's true...

Hope this helps!

Brian

Unfortunately, I tried to

Unfortunately, I tried to ask these questions. When I asked for the company address, the woman said I'd need to hold for a second, and she promptly hung up. This was disappointing - I figured that telemarketers would be dissuaded from terminating their pitch so early. Then again, from a legal standpoint, it isn't a bad idea. The call was from "Card Services" wanting to offer me some refinancing. They said I needed ten grand in credit card debt. I told them I would check my balance via the computer. I promptly told the operator that I had a total of $65 in credit card debt, and I figured they'd stop calling me.

I think the art of this is to act interested, and carefully gather information one tidbit at a time.

the fact that while there is

the fact that while there is legitimate concern about "net neutrality" in terms of those who are already seated at the Internet table, there are still large gaps in the of the population not even connected to the Internet.

I'd love to be able to ask

I'd love to be able to ask all the questions given on this page, but if I sound even the least bit inquisitive (e.g. asking the name of the company they represent), they immediately hang up. Your list of questions is excellent, but I can't help laughing trying to imagine one of these telemarking agents actually providing real answers to any of these questions, or sitting still long enough for me to even ask them. Given the potential damage that could be caused to their company if they actually provided the requested information, I'm sure the Telemarketing agents are told to simply hang up if the potential customer asks any of the above-listed questions. Telemarketers may be absolute evil - the lowest of the low, but they're not (all) stupid.

Business people have no protection on Do Not Call List

I own a business and the FCC and our fine government have given no protection to us against telemarketers. With no protection they call all day every day to businesses with no recoarse for the business. Half my phone calls each day are from companies I do not want to ever talk to. When I ask them to perminantly remove me from their list no matter how they compile their information. Half of the time I'm told no! They will call as often as they want. I find this poor business practice, but it is legal. As business owners we need to do something. I have called my local politicians and their siguestion was to change my business number. They are such smart little politicians. I'm a business you idiot, my phone number is my business!!!
If anyone has a solution please contact me.

A few months ago my husband

A few months ago my husband got a call from a debt collector on his cell phone. He talked rudely to them and he was mean. They haven't called back since. You can't harass someone that is calling you! The call shows up as incoming calls on your bill. If you can get their work number in the beginning conversation you can keep calling them back to harass them. In a indirect way of course. My husband also did this. They started hanging up on him, and they haven't called back since. They don't want there time wasted, because they could be using that time to make a sell. Let them make there big spill then say I'm sorry can you repeat that? Make sure you go on and on about yourself or your aunt sue and the mole she had removed. If we all started harassing the telemarketers they wouldn't have a business. Oh another good one is to act like you can't talk, make noises like a mute. Remember to get there number so you can harass them on their time not yours. My husband had free weekend calling on his side. Remember to WASTE AS MUCH OF THEIR TIME AS POSSIBLE.

Keep in mind these slim balls try to sell lonely grandmas bent crochet needles because they are more concerned with making money than actually being an asset to society.

Calls on My Cell

Hello,

I get harrassing phone calls on my cellphone. As a matter of fact, i have a share plan with 3 phones and we all get harrasing recordings on our voicemails (phone provider: Sprint). They don't identify the company's name and there is "no ID" to return the phonecalls back. All i get is the actual message, which i saved, and the time of the phone call. I called Sprint trying to get more information about the phonecall, they said there is nothing they can do to help. I believe the phonecall originated as a "predator dialer".

Here is how the message goes:

"I just want a chance to add you to a growing list of satisfied customers, who appriciate a good service, and a great price!"
Please press '1' to make an appointment"

What are my options?

Thank you for your help!

TCPA

Would debt collection come under the TCPA if they are using an automated dialer and leave an automated message?

Telemarketers Wary of Lawsuits

I registered with the National Do Not Call Registry (http://www.donotcall.gov/) almost as soon as it was created. This definitely reduced the number of telemarketing calls I receive. However, I still receive several marketing calls each week. I'm pretty sure these calls are from companies that know they are breaking the law. The script being used by the people (or recording) calling was designed to make it seem that they represent a company with whom you have an established relationship (e.g. your credit card company), using a company name that is very generic (e.g. "card services"), and that they are calling to inform you of some problem or potential problem that needs your attention (e.g. your rates are about to increase).

I'd love to be able to ask all the questions given on this page, but if I sound even the least bit inquisitive (e.g. asking the name of the company they represent), they immediately hang up. Your list of questions is excellent, but I can't help laughing trying to imagine one of these telemarking agents actually providing real answers to any of these questions, or sitting still long enough for me to even ask them. Given the potential damage that could be caused to their company if they actually provided the requested information, I'm sure the Telemarketing agents are told to simply hang up if the potential customer asks any of the above-listed questions. Telemarketers may be absolute evil - the lowest of the low, but they're not (all) stupid.

So, the problem is how to catch these scoundrels in the act. I suppose if I was dumb enough to take advantage of whatever they were offering, there might be some way to trace it back to the company that was calling, or at least the company for whom they were making calls. But I'm sure that effort would be fraught with difficulties as well.

Any suggestions...?

Non-profit

I wish I could sock it to the two or three charities that call my phone each day after 8 p.m. as if I have nothing better to do. I may have once tossed them a few bucks (hence my name on the list) but no more. They lost a donation when they started calling my phone so late and so frequently.

can I sue a telemarketer that calls for someone else?

Hello,
I read your materials on how to strike back toward telemarketers. I obviously read this information because I am having an issue with a company calling me. The company in question is not trying to contact me, rather, they are trying to contact another person, I believe, a former customer who owes them money. Each time they call, I tell them that I am not the person they are trying to reach and that they have the wrong number. I have also requested each time that they not call me again. I began taking a log of when they have called me about a month ago, and they call about once a week. Now that I have read your materials, I plan on trying the telmarketer script on them and I am in the process of obtaining a voice recorder to record future conversations.

My question is this: Since they are not trying to solicit anything to me, could I still have a case against them? How would I proceed differently than if it were just a run of the mill telemarketer?

Thanks for your time.

Debt collection is not

vince's picture

Debt collection is not considered telemarketing. However, it is covered by the Fair Debt Collection Practices Act FDCPA. You should send the following sample letter to the collection company. http://www.privacyrights.org/Letters/debt6.htm

Telemarketers

Im sick of these asian telemarketers who always call me pretending to be non-asian.

It's really bad when you get

It's really bad when you get foreigners for telemarketers. I usually let them spew out their big spill and when they are done. I ask them what they said. Do it enough and you can harass the harassers. Fortunately for us is doesn't take much skill to be annoying. Think of that kid you know that gives you a headache within a few minutes of them being in the room. Start humming or singing to them. Tell them what boogers taste like.

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