UCAN

Welcome to Cell Phone Hell brought to you by Liberty
Wireless. They are a Sprint reseller that provided good service until an
“upgrade” that is still incomplete after more than TWO MONTHS. These
“improvements” have knocked out the following features:

So, my old Verizon cell phone was stolen from my car about a year ago. I had downloaded a ton of games, ringtones, etc on it.

Recently I decided to re-download some of the games that I had paid for before. And now I get my Verizon bill and they are charging me for the games!!! Even though I already paid for the full version of these same games before!!!

I called them up and they said that the games are per-phone. Why then do I have the option to purchase the "full/unlimited" version of the game if it is only for that phone??

Verizon is currently offering a "Customer Appreciation Service Credit" to its landline customers. The credit is for $40 and can be applied over 4 months for customers in California, as well as other states (see list below). All you need to do is call Verizon at 888-226-0799 and tell them you are aware of the promotion. There is a mailing for the promotion, but you do not have to receive it to take advantage of the offer. If you run into any roadblocks, call again, and repeatedly tell the customer service rep the name and details of the promotion. You might also try calling 800-483-3000 (don't press or say anything, just wait until you get a representative).

If you are disputing a cell phone charge for ringtones, games, wallpaper or other non-communications charges, let us know.

Having issues with your DSL Internet provider?  Let us know.

Updates on rate changes or general rate info? Let us know about it.

Cingular and Verizon have already been sued regarding allowing an unauthorized Roadside Assistance Fee by Asurion to their customers.  Share your experiences with and thoughts about this fee below!

Are you disputing a charge on your Cingular bill? Share your story here.

Common issues and problems we're seeing (post yours below!)

• XM radio free trial
• International Roaming
• Iphone
• Data broadband charges

Let the world hear your voice.  Tell everyone about disputed charges or scams specifically involving local and long-distance service providers.  If you are a resident of California, you can contact the Fraud Squad to get help resolving your problem.

Let us know if you have questions regarding the settlement or any other aspect of the Cingular Customer Service case.