UCAN releases reply comments on phone billing fraud (cramming) reporting requirements in California
UCAN's reply comments support a strong reporting requirement for telecommunications abuses, something the Cellular Telephone Industry Association(CTIA), AT&T, Verizon and other carriers don't want. These proceedings will decide if the companies will have to comply with basic consumer protection standards, or will be allowed to police themselves. Read More
UCAN releases comments on phone billing fraud (cramming) in California
UCAN has released comments regarding proposed "cramming" reporting requirements in California. Cramming is the placing of unauthorized charges are "crammed" into your phone bill where the charges are often unnoticed. UCAN supports tough reporting requirements, particularly due to abuses in the wireless phone industry.
UCAN wins refunds, customer service improvements, and billing system changes in settlement with MCI (Verizon)
Recent approval of a settlement in case 06-10-023, UCAN's cramming case against MCI, brings refunds to 1,890 customers as well as customer service and billing system improvements.
Customer greets cable repair guy with shot gun ...
San Diego Union Tribune: A cable repairman says he isn't "shocked" by angry shot gun wielding customers. UCAN's Executive Director says the increasing aggression being shown by cable TV & satellite TV victims is due to an anticompetitive environment. More.
How AT&T "Free Trial" of XM Radio, MobiTV, MySpace Mobile, etc... could cost you thousands and how to cancel or unsubscribe
Learn how AT&T Data Services, like XM RADIO and MobiTV, can end up costing you THOUSANDS of Dollars and learn how to cancel those Data Services.
Michael Shames on the Dr. Phil show
Dr. Phil Show: Michael tries his hand at the difficult job of explaining to a 75-year old grandmother why whacking a utility's phone equipment with a hammer is a poor way to get satisfaction. Full story.
Michael Shames and Dr. Phil - together on January 31st
UCAN's Executive Director appeared on the Dr. Phil show on January 31st. Learn more.
Phone bill cramming: "phony" charges rampant
Corvallis Gazzette-Times: Phone bills are so complex that even "attorneys can't understand them," says UCAN's Fraud Squad Advocate, Sue Macomber. Full story.
Cancel your Sprint / Nextel contract without an Early Termination Fee
Sprint's new 75¢ Administrative Charge and the 20¢ Regulatory Charge can be your ticket to cancelling your contract without paying a $200.00 Early Termination Fee, but you have only 30 days to do it. Learn how.
UCAN sues Sprint Nextel for illegally billing customers taxes, fees, and text message charges on data broadband services plans
UCAN has filed a federal class action complaint against Sprint Nextel (aka Sprint Solutions) for illegally billing customers taxes, fees, and text message charges on data services plans. You can read the complaint here.
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