UCAN's reply comments support a strong reporting requirement for telecommunications abuses, something the Cellular Telephone Industry Association(CTIA), AT&T, Verizon and other carriers don't want. These proceedings will decide if the companies will have to comply with basic consumer protection standards, or will be allowed to police themselves. Read More

My wireless phone plan, from 1997, has no monthly charges. That is why I jumped at it and have held on to it. I accepted the terms of the Pioneer Plan and I have kept my end of the contract, for all these years, along with thousands of other San Diegans. I wish I could say the same for Sprint.

UCAN has released comments regarding proposed "cramming" reporting requirements in California. Cramming is the placing of unauthorized charges are "crammed" into your phone bill where the charges are often unnoticed. UCAN supports tough reporting requirements, particularly due to abuses in the wireless phone industry.

Recent approval of a settlement in case 06-10-023, UCAN's cramming case against MCI, brings refunds to 1,890 customers as well as customer service and billing system improvements.

Skype Pro Customers who signed up for 12 months of unlimited service at $36 seem to be running into some problems and hidden gotchas with Skype.

UCAN has received some complaints that telemarketers have been trying to get Cox customers to upgrade from basic cable to digital cable as part of the transition. THIS IS NOT REQUIRED.

If you have basic cable connected to your TV you will not need a converter box and you do not need to upgrade to digital cable. Digital cable and High-Definition are different services, and you do not need either service for your television to work after the transition.

San Diego Union Tribune: A cable repairman says he isn't "shocked" by angry shot gun wielding customers. UCAN's Executive Director says the increasing aggression being shown by cable TV & satellite TV victims is due to an anticompetitive environment. More.

Learn how AT&T Data Services, like XM RADIO and MobiTV, can end up costing you THOUSANDS of Dollars and learn how to cancel those Data Services.

Your telephone rates have increased by between 70-276%.....in just the past year. From a few years ago, we are looking at 1000% price increases. Remarkably, many consumers aren't even aware of these price shocks. And when they find out, they feel helpless to do anything about them. They're partly right thanks to irresponsible regulatory oversight. But there are some ways to fight back..............read on.

 

UCAN's Executive Director appeared on the Dr. Phil show on January 31st. Learn more.