Utility Watchdog in San Diego
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Sample Script to Cancel Your Cell Phone Contract

  1. Have notice of the contract change/increase on hand
  2. Call carrier
  3. Ask if the change/increase applies to you
  4. Read the "Material Adverse" section of your contract to the CSR
  5. State that the change/notice has a material adverse affect on you and that you want to cancel your contract without being charged a termination fee
  6. Escalate to a supervisor when the CSR tells you that you can't cancel without paying an early termination fee
  7. Be persistent and don't back off your position that the change/increase has a materially adverse affect on you and that the carrier's own contract entitles you to cancel without penalty

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UCAN has represented the interests of San Diego County utility customers since 1983. UCAN focuses its efforts on the rates and services of San Diego Gas and Electric Company, telecommunications utilities and the City of San Diego Water Department.

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