Utility Watchdog in San Diego

Caller ID Problems

According to this New York Times article, spoofing has been on the rise. It used to be that someone could rely on what a computer told me on its screen. You could play tricks on people, telling them that you were a psychic and knew it was them on the phone before they even identified themselves. What fun that was, until some unscrupulous users usurped this power for their own dastardly deeds.
Telemarketers are now using spoofing to mask their true identity. Spoofing occurs when a caller masks their caller ID and instead of showing ANNOYING TELEMARKETER, the caller ID will show a name that will entice the caller to pick up. The NYT uses spoofing examples where "FBI" or "IRS" shows up on the caller ID display.
Due to the increase of spoofing, several goverment agencies have passed stricter regulations to help stop this type of behavior. Here's a quote from the NYT discussing the FCC's latest effort:
Under the Truth in Caller ID Act, passed last year and enforced by the F.C.C., it is illegal to transmit inaccurate or misleading caller ID information “with the intent to defraud, cause harm or wrongfully obtain anything of value.” link
So fear not, concerned citizen. You now have some recourse against these annoying and now illegal telemarketers. Have you been a victim of spoofing? Did it scare the daylights out of you? Let us know in the comments.
Posted December 2nd, 2011

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UCAN has represented the interests of San Diego County utility customers since 1983. UCAN focuses its efforts on the rates and services of San Diego Gas and Electric Company, telecommunications utilities and the City of San Diego Water Department.