Let us know if you've been a victim of any kiosk/store at Plaza Bonita Mall by filling out our telecom complaint form at www.ucan.org or calling UCAN at 619-696-6966 if you don't have Internet access. We will need your contracts scanned and attached to the complaint, faxed to 619-696-7477 or copies mailed to UCAN at 3100 5th Avenue, Ste B San Diego, CA 92103. In order to best assist you, following these directions will save time to prevent collection actions. Including any email correspondence with the company and letters sent to you by the kiosk/store or company pertaining to early termination fees owed, are needed. UCAN will take it from there.
Wireless Phone
Bring your cell phone, ringtone, and third-party provider issues here.
The tyranny of Liberty Wireless
Welcome to Cell Phone Hell brought to you by Liberty
Wireless. They are a Sprint reseller that provided good service until an
“upgrade” that is still incomplete after more than TWO MONTHS. These
“improvements” have knocked out the following features:
Being charged twice for same game on Verizon!
So, my old Verizon cell phone was stolen from my car about a year ago. I had downloaded a ton of games, ringtones, etc on it.
Recently I decided to re-download some of the games that I had paid for before. And now I get my Verizon bill and they are charging me for the games!!! Even though I already paid for the full version of these same games before!!!
I called them up and they said that the games are per-phone. Why then do I have the option to purchase the "full/unlimited" version of the game if it is only for that phone??
Wireless non-communications charges (ringtones, games, wallpapers, etc.)
If you are disputing a cell phone charge for ringtones, games, wallpaper or other non-communications charges, let us know.
Cingular and Verizon Roadside Assistance Fee - Cingular, Verizon sued for Asurion unauthorized Roadside Assistance Fee charges
Cingular and Verizon have already been sued regarding allowing an unauthorized Roadside Assistance Fee by Asurion to their customers. Share your experiences with and thoughts about this fee below!
AT&T Mobility (aka Cingular) Billing Dispute
Are you disputing a charge on your Cingular bill? Share your story here.
Common issues and problems we're seeing (post yours below!)
- XM radio free trial
- International Roaming
- Iphone
- Data broadband charges
FORUM: Cingular Customer Service/Early Termination Fee Case 2002-2007
Let us know if you have questions regarding the settlement or any other aspect of the Cingular Customer Service case.
Cingular Wireless contracts
Has your Cingular Wireless contract been extended without your knowledge/consent? Have you been charged with an unfair early termination fee? Let us know.
Like what you see? Go ahead and show your support! UCAN is a truly independent non-profit watchdog organization, dependent on grassroots donations like yours!
Utility Consumers' Action Network
(619) 696-6966 or file a complaint about a company online.
Terms & Conditions
UCAN.org is made available by the Utility Consumers' Action Network to assist you in becoming what you always knew you could be, a consumer ROCK STAR! We take no corporate money, and are beholden only to you, the consumer. As such, the site is here for educational, advocacy, and empowerment purposes, as well to to give you general information and a general understanding of the law. Just remember this site is NOT here to provide specific legal advice. By using this web site you of course understand that there is no attorney client relationship between you and the Web Site publisher, UCAN. The Web Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
That said, get to digging on the site, inform yourself, speak your mind, and earn Watchdog Bones! This is YOUR site, and we mean it. So comment on any of the content, discuss the latest issues in the forums, file a complaint on a company with the fraud squad, and generally cut loose.
See our Terms of Use, Privacy, and Copyright complaint policies as well as our Content Reuse Policy, Some Rights Reserved.
- Remember, if you have any questions about copyright law or need legal information regarding intellectual property, the internet, or new technologies, visit our affiliate New Media Rights at www.newmediarights.org. If you are in the San Diego region, you can also can apply to use our multimedia studio and equipment for free.
