I switched to SPRINT more than four years ago because of their FREE Domestic Long Distance (DLD) calls to Guam (US). I call Guam frequently because I have family in Guam. I had no problems until I noticed a huge spike in my Jan-09 bill. I looked through my bill and noticed that they started charging my calls to Guam (US), $40 DLD on my bill, and $101 DLD incurred on my current usage for making calls to Guam in the last three days. I called Sprint and they were able to credit my bill but they couldn't credit the current charge of $101 because the current billing cycle was not complete. I requested to Terminate My Contract and to waive the Early Termination Fee but they denied it. I want to terminate the contract because this is a huge change for me...now I am being charged for every call to Guam. I tried stating Sprints Terms & Conditions, that this was a "Material Change" and that I have "notified them within 30 days of the effective date of change which I learned was 1/11/2009." Vanessa, the person I spoke to in Account Services, spoke to her Supervisor and then stated that although Guam was listed Domestic on the bill, Guam was always considered International, so when Sprint lost their towers in Guam, Sprint now had to charge calls to Guam. She said that the T&C's do not apply because it was a "Physical Change" not a "Material Change." She kept stating that Sprint considers Guam as International, although it will show up in my bill as Domestic LD. If Sprint considers Guam as International, shouldn't my bill show International? Now, I don't know how to argue my case anymore because Sprint is misleading me about my bill...and this change of rates (which I believe is a "Materially Adverse Change"). Anyone know what I should do?

I have Had problem with sprint for Several ,omthsnow ranging from fraud to lyes and deception. Lets start with the fraud I took my phone to a sprint service store to have my phone repaird and they had to reorder me a new phone. When sprint odered me a new phone they upgraded me to the Samsung 520 without my consent or knolege and access my account to make changes without my consent. When I singed service agreement they had me set up a sercurity pin so no unauroize access could be done. So who come he was able to accress my account without my consent. problem number two I am know having to pay for fearures thar were given free and these features don't work and have not ever work.

My daughter has frontal-lobe brain dysfunction (damage), is a Special Education person who participates in Special Olympics. I have “Power of Attorney,” as her father over all matters including, but not limited to; Medical and Financial. She managed to obtain two cell-phones from T-MOBILE (she is over 18 years of age). Upon loosing one of these and while attempting to replace it, she was given and charged for a third line by means of false-representation. After contacting T-Mobile in an attempt to cancel these services do to her inability and lack of capacity to enter into contracts - they refused, unless she pays $600.00 in termination fees for three lines. They would not even eliminate two of the lines ( 9.99 each; one from a phone that was lost, and the third line as noted) while we maintained only one with them, nor could she cancel the $19.99 a month text messaging fee.

The representative for T-MOBILE, finally stated, “if you fax CUSTOMER SERVICE the Power of Attorney, you can cancel all lines without any charges, or fees.”

We are still waiting for a confirmation, via e-mail from “Customer Service.”

My daughter has frontal-lobe brain dysfunction (damage), is a Special Education person who participates in Special Olympics. I have “Power of Attorney,” as her father over all matters including, but not limited to; Medical and Financial. She managed to obtain two cell-phones from T-MOBILE (she is over 18 years of age). Upon loosing one of these and while attempting to replace it, she was given and charged for a third line by means of false-representation. After contacting T-Mobile in an attempt to cancel these services do to her inability and lack of capacity to enter into contracts - they refused, unless she pays $600.00 in termination fees for three lines. They would not even eliminate two of the lines ( 9.99 each; one from a phone that was lost, and the third line as noted) while we maintained only one with them, nor could she cancel the $19.99 a month text messaging fee.

The representative for T-MOBILE, finally stated, “if you fax CUSTOMER SERVICE the Power of Attorney, you can cancel all lines without any charges, or fees.”

We are still waiting for a confirmation, via e-mail from “Customer Service.”

Last July, we purchased a phone for a daughter in Texas. (We live in Iowa) I have talked to no less than 42 people at last count trying to get this phone problem resolved. We were doublecharged the price of the phone...we were overcharged the price of the plan...our own phones were astronomically billed for the cost of the 'hold time' ($400+) I was on the phone trying to resolve this issue. Every month, and I mean every month, I have to call Sprint to negate a charge on the bill that we did not authorize. We were handed 500 free text messages per phone (3) to compensate for the trouble...every month I have to call to tell them it's FREE, buy yet I'm charged...I have pages and pages and pages of notes and letters sent to the company. I have been told it would cost $600 per phone (3) to cancel our contract! Outrageous!!!

I have been having problems with my phone for the last year and I do mean a whole year. I call and complain all the time about my service and all they tell me is that they'll have an engineer look at it to fix it. The last time I called, yesterday, the guy told me I needed to have at least 20 people call in and complain so they could do something about it. For a whole year I've been getting dropped calls, static, phone calls not coming in or going out, im not receiving texts on time and am unable to send them out, my voicemails come in half an hr later, my phone freezes up, and I'm not allowed to make phone calls. The only suggestion they have for me is to get a new phone. I've had 4 different phones in the last year not counting one I sent back. I am absolutely frustrated with them because their representatives are rude and very unhelpful. I pay $150 a month for a service I am hardly able to use. I recently purchased a new phone hoping it would solve the problem but in the past few months it seems to have gotten worse and now I am stuck in a contract until 2009. When I complained and said I would cancel my contract they said thats fine and I would be charged an early termination fee, something I am DEFINTELY not willing to pay. My frustration and annoyance has increased in the past few months even more due to the fact that their representatives are complete fools. They don't track my phone calls about my complaints and now I make sure to tell them to make a note on my file that I called and complained because they have not been documenting my complaints for the last year. The last thing I need to worry about is my phone. Their rates are great but their service is absolutely horrible. Many of the people I know who have Cingular complain about the same problems as I do. Im fed up and don't know what to do. Im considering just paying the termination fee so that I don't have to deal with them ever again.

I called Cingular to see when our contract ended to possible be able to get new phones. The representative told me that the renewal date was in a few days and we could be eligible for new phones. Instead of staying with Cingular we decided to switch to Sprint. We receive a bill for $471.00 for early termination fees, on 3 lines. I was under the impression that renewal date was for the renewal of the contract. According to them that "renewal date" is 3 months prior to the contract end date and I am unable to have these fees taken off. The supervisor told me he would remove one of the fees for one line, which he obviously agreed that I was mislead or he wouldn't offered to remove one fee. I still feel Cingular mislead me on the with the term "renewal date" and should not be charged these fees.