Water and Sewer
First call your water or sewer provider at the number on your bill. Ask to speak to a supervisor. If you get your water from a municipal water district and cannot resolve your complaint, call your City Council representative. If you get your water from a private company, you can file a complaint with the California Public Utilities Commission
California Public Utilities Commission (CPUC)
Consumer Affairs Branch
320 West 4th Street, Suite 500
Los Angeles, CA 90013
800/649-7570
213/897-2975
213/897-0426 TDD
www.cpuc.ca.gov
CPUC complaint form letter
email: consumer-affairs [at] cpuc [dot] ca [dot] gov
The CPUC has an extensive system for resolving complaints with telecommunications, electricity, gas, water, and sewer utilities operating within the State of California. The initial step is to write the CPUC, including copies of any documentation you may have. The CPUC will send you a letter listing the options for resolving your complaint, and will then contact the utility for its side of the issue. The CPUC will then render an informal decision.
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Utility Consumers' Action Network
(619) 696-6966 or file a complaint about a company online.
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Increase in Water & Sewer rates
The way I read the proposal, this will be by far my highest monthly cost for all utilities!
Proposed increase in water rates
Has UCAN taken a position on this \ as yet?
San Diego City Water & Rate Increase
The City has proposed a rather formidable increase in its water and sewer rates. In order to do any kind of decent analysis of the proposed increase, it'd take at least six months to conduct.....as does any rate analysis of SDG&E or any other utility that UCAN monitors. Interestingly, and not surprisingly, the City has given the public only about one month to do what rate experts like UCAN would need six months to do.
Bottom line: The City is trying to jam through this increase as quickly as possible. And, in doing so, they've misrepresented the rate DECREASE that residential customers are getting pursuant to the Shames settlement. (for more information about that, go to www.sewerrefund.com) It'll be tough for anyone to offer an informed position for or against the proposed rate increases given the lack of time available for analysis. That, alone, should and will be a basis for opposition presented by UCAN.
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