Local Phone
For local telephone service, first contact the local business office of the telephone company and ask to speak to a manager.
Utility Consumers’ Action Network (UCAN)
3100 Fifth Ave., Ste. B
San Diego, CA 92103
619/881-UCAN consumer hotline
619/881-8228 TTY
www.ucan.org
Online Complaint Formfraudsquad [at] ucan [dot] org
Nonprofit utility watchdog organization formed to protect members from utility company abuses and to give free advice about telecommunications issues, gas and electricity providers, gasoline prices, internet service providers, and cable TV companies. UCAN will provide legal intervention, if needed, for its members.
California Public Utilities Commission (CPUC)
Consumer Affairs Branch
320 West 4th Street, Suite 500
Los Angeles, CA 90013
800/649-7570
213/897-2975
213/897-0426 TDD
www.cpuc.ca.gov
CPUC complaint form letter
email: consumer-affairs [at] cpuc [dot] ca [dot] gov
The CPUC has an extensive system for resolving complaints with telecommunications, electricity, gas, water, and sewer utilities operating within the State of California. The initial step is to write the CPUC, including copies of any documentation you may have. The CPUC will send you a letter listing the options for resolving your complaint, and will then contact the utility for its side of the issue. The CPUC will then render an informal decision.
Federal Communications Commission (FCC)
445 12th Street
Washington, DC 20554
888/225-5322 National Call Center
888/835-5322 TTY
www.fcc.gov
Filing a complaint
Online consumer complaint form for telephone-related issues
email: fccinfo [at] fcc [dot] gov
The FCC implements policy concerning interstate communications by radio, television, wire, satellite, and cable.
Like what you see? Go ahead and show your support! UCAN is a truly independent non-profit watchdog organization, dependent on grassroots donations like yours!
Utility Consumers' Action Network
(619) 696-6966 or file a complaint about a company online.
Terms & Conditions
UCAN.org is made available by the Utility Consumers' Action Network to assist you in becoming what you always knew you could be, a consumer ROCK STAR! We take no corporate money, and are beholden only to you, the consumer. As such, the site is here for educational, advocacy, and empowerment purposes, as well to to give you general information and a general understanding of the law. Just remember this site is NOT here to provide specific legal advice. By using this web site you of course understand that there is no attorney client relationship between you and the Web Site publisher, UCAN. The Web Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
That said, get to digging on the site, inform yourself, speak your mind, and earn Watchdog Bones! This is YOUR site, and we mean it. So comment on any of the content, discuss the latest issues in the forums, file a complaint on a company with the fraud squad, and generally cut loose.
See our Privacy Policy and Copyright Policy, Some Rights Reserved
Post new comment