Cable Television
If you have a complaint about cable TV service, first contact your cable provider's customer service department. If you are not satisfied with the cable company's resolution, contact:
Utility Consumers’ Action Network (UCAN)
3100 Fifth Ave., Ste. B
San Diego, CA 92103
619/881-UCAN consumer hotline
www.ucan.org
Form letters for consumer complaints (copy and use freely)
Online complaint form (tell us about your consumer issue)
Nonprofit group offers a hotline that consumers can call to get information on utility and privacy issues and to find out what agencies and businesses to contact with general consumer complaints.
City of San Diego
Dept. of Information Technology & Communications
Cable Television Office
1200 3rd Avenue, Suite 250
San Diego, CA 92101
619/533-4725
www.ci.san-diego.ca.us/cabletv
email: CableTV [at] sdcity [dot] sannet [dot] gov
Acts as an arbitrator between you and your cable company if you live within the City of San Diego. Staff can help you resolve complaints about poor service, reception, service procedures, equipment rental, bills, and inability to obtain service. If you live in another city in the San Diego area, contact your City Manager’s Office or your City Council representative.
San Diego County
Cable Television Review Commission
Cable Franchise Administrator
1600 Pacific Highway, Room 208
San Diego, CA 92101
619/595-4650
www.ctn.org/ctrv
Helps with cable service problems for those living in unincorporated areas of the county. Oversees cable companies and handles complaints about poor service, reception, equipment, bills, and inability to get cable service.
Federal Communications Commission (FCC)
445 12th Street
Washington, DC 20554
888/225-5322 National Call Center
888/835-5322 TTY
www.fcc.gov
Filing a complaint
Online consumer complaint form for telephone-related issues
email: fccinfo [at] fcc [dot] gov
The FCC implements policy concerning interstate communications by radio, television, wire, satellite, and cable.
Like what you see? Go ahead and show your support! UCAN is a truly independent non-profit watchdog organization, dependent on grassroots donations like yours!
Utility Consumers' Action Network
(619) 696-6966 or file a complaint about a company online.
Terms & Conditions
UCAN.org is made available by the Utility Consumers' Action Network to assist you in becoming what you always knew you could be, a consumer ROCK STAR! We take no corporate money, and are beholden only to you, the consumer. As such, the site is here for educational, advocacy, and empowerment purposes, as well to to give you general information and a general understanding of the law. Just remember this site is NOT here to provide specific legal advice. By using this web site you of course understand that there is no attorney client relationship between you and the Web Site publisher, UCAN. The Web Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
That said, get to digging on the site, inform yourself, speak your mind, and earn Watchdog Bones! This is YOUR site, and we mean it. So comment on any of the content, discuss the latest issues in the forums, file a complaint on a company with the fraud squad, and generally cut loose.
See our Privacy Policy and Copyright Policy, Some Rights Reserved
Why am I paying to watch PAID programming
I am writing to ask your advice or if you can refer me to the right place regarding
the following issue. Like all of us working class people, I have been forced to fight, argue, beg, plead and yes, cry to AT&T, Alhambra Water, Cingular (now AT&T - how convenient) etc. It got so I was fighting all the time with someone (about services I am paying for!) and it was either snap or write it off. But several nights I was up and couldn't sleep, so I turned on the TV to watch the 3 billion dollar Comcast Platinum Package, and then then Dish Network (their cheaper but they suck) and guess what? Why am I paying to watch PAID PROGRAMMING (just like a used car is preowned, paid programming is they are getting paid by advertisers and by me!). Everyone knows that regular channels and some cable channels have commercials. But this is off the hook! I'm paying big bucks for this service and am what am I paying for? To watch commercials! This is out of hand. You sure do NOT SEE THIS DURING FREE PRMOTION EVENTS - their smart enough to show you only HBO! Nor do they disclose when you sign up, what percentage of ADVERTISING you will be paying for! They are getting paid TWICE which in my book is "double billing". When I pay for a movie channel, damn it, I don't think it is unreasonable to expect to see oh, let's say, a MOVIE!!!!! I want to start a class action but don't know how. Thank you for listening and I would greatly appreciate any advice you could give me. Please, I know there must be thousands of people who feel the same way but we have JOBS and probably just spent 4 hours on the phone with AT&T. The cable and dish networks need to be regulated, but then again, their old boy friends in government are reaping the benefits. Here's to the 1% - if Paris Hilton is any example we won't have much to worry about; they'll inbreed themselves out. I wonder if Yale offers remedial classes.
Respectfully,
Post new comment