Health Clubs
At present, no governmental agency oversees these facilities. However, contracts for health studios require at least a three-day cancellation option, a limitation on financing (maximum 3-year term), and a maximum $1,000 contract price (excluding interest or finance charges). If you move more than 25 miles from your health club, and the club is unable to transfer your contract to a comparable facility, you do not have to make payments for any services you haven't received, although you may be liable for a cancellation fee of up to $100. Misleading advertisements should be referred to the City or County Attorney Consumer Protection or Fraud Unit. The Department of Consumer Affairs does take complaints about health clubs, spas, and studios.
California Department of Consumer Affairs (DCA)
400 R Street, Suite 1040
Sacramento, CA 95814
800/952-5210 consumer information
800/344-9940 TDD
916/323-7239 publications ordering
www.dca.ca.gov
Index of state and federal laws by product
Consumer complaint form
State's largest consumer protection agency licenses and regulates several million employees in more than 200 occupations. Many of the agencies in the Got A Gripe? guide are part of the DCA. A complaint form is preferred but not required, and can be ordered by calling the 800 number or sending a self-addressed envelope to: Complaint Form, P.O. Box 310, Sacramento, CA 95802. Call the DCA's consumer infoline to identify which agency to send it to.
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Curves
Back in 2005-2006 I signed a contract with curves in Lantana, Florida (Lantana Road and Congress). I had physical therapy on my back injury and was told to quit. However, for months after they continued to take the amount out of my bank account. I contacted the club here and they refused to refund my money. I even called the headquarters in California and they refused also.l I think I should have gotten a refund.
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