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Airlines

Federal Aviation Administration (FAA)
800 Independence Avenue, S.W.
Washington, DC 20591
800/322-7873 consumer hotline (noise and some service complaints)
800/255-1111 safety hotline (for reporting violations)
http://www.faa.gov/
Other airline complaints should be reported to the U.S. Department of Transportation Aviation Consumer Protection Division (see below).

Lindbergh Field Noise Information Department
619/686-8120
Takes complaints about aircraft noise from San Diego’s international airport.

Montgomery Field and Brown Field Noise Abatement Program
858/573-1436
Takes complaints about aircraft noise pollution emanating from the Montgomery & Brown airfields.

U.S. Department of Transportation
Aviation Consumer Protection Division
400 7th Street, S.W.
Washington, DC 20590
202/366-2220
http://airconsumer.ost.dot.gov/airconsumer/index.htm
email: airconsumer@ost.dot.gov
Handles complaints about airlines on issues such as lost luggage, refunds, on-time performance, ticketing problems, and reservations. When appropriate, consumer complaints will be forwarded to the proper airline.

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