Current and former California Cingular customers start receiving refund notices in the upcoming days. The refund is a result of the poor customer service case [1] UCAN brought against Cingular and the CPUC's decision that Cingular imposed improper early termination fees from 2000-2002. If you are eligible for a refund directly from Cingular, you will automatically receive a check. If you are owed a refund due to an early termination fee from a third party agent, you will receive a notice in the mail.
For more information, visit the settlement website at: www.cingularrestitutionplan.com/index.htm [2]
The following is from the California Public Utilities Commission:
YOU MAY BE ENTITLED TO A SIGNIFICANT REFUND FROM CINGULAR WIRELESS.
The California Public Utilities Commission has ruled that from January 1, 2000 through April 30, 2002, Cingular Wireless improperly imposed an Early Termination Fee ("ETF") without a grace period for early service cancellation on many customers who signed up for wireless service. The agency has ordered Cingular to refund all ETFs paid to Cingular or a Cingular retailer (such as those operating in mall kiosks) between January 1, 2000 and April 30, 2002, and to refund ETFs collected on or after May 1, 2002, for contract cancellations during the first 15 days of the contract.
IF CINGULAR HAS ALREADY DETERMINED THAT YOU QUALIFY FOR A REFUND, YOU WILL AUTOMATICALLY RECEIVE A REFUND CHECK.
This check will be sent to you automatically. You do not need to submit a claim form, although you can use this form to update your address.
Any questions? Call 1-800-760-5508 or visit www.CingularRestitutionPlan.com [3].