A new federal lawsuit1 [2] in the U.S. District Court for the Northern District of California details how Cingular's advertising claims of being the carrier with the "fewest dropped calls" lured consumers to Cingular's service. The complaint explains how these advertising claims were made while Cingular was in fact one of the worst wireless providers in many major markets. At UCAN, Cingular(now AT&T) is one of the companies consumers complain of most. You can see UCAN's various actions against Cingular here [3] and here [4]. If you have a complaint about Cingular, let our fraud squad help you out by clicking here [5]!
"According to Kaltwasser's complaint, filed in the U.S. District Court for the Northern District of California, Cingular misrepresented the findings made by Telephia, a data provider for the telecommunications industry.
Cingular conducted a widespread ad campaign based on what it claimed was a study by Telephia that rated Cingular as having the fewest dropped calls of any wireless carrier in the country.
In fact, Kaltwasser alleges, Telephia actually concluded that Cingular did not have the fewest dropped calls in several major markets, including New York, Chicago, Houston and Los Angeles.
Moreover, independent studies by two other companies, J.D. Powers & Associates and Consumer Reports, found Cingular to be the worst or one of the worst carriers in dropped-call performance, Kaltwasser says."
Read the whole story by clicking here [6]!
Kaltwasser v. Cingular Wireless LLC, No. 07-0411, complaint filed (N.D. Cal. Jan. 22, 2007).