UPDATE Avoid the 20 minute hold and the Customer Dis-service Rep. entirely. Call 888 567-5528 and talk directly to the Cancellation Dept. For anyone who was denied, don't give up. Call 888 567-5528.
For original NEXTEL subscribers, the direct number to ACCOUNT SERVICES
is 866-235-1185 and these ARE the people that you need to speak with. Check back for further updates.
For all you frustrated Sprint/Nextel customers, The new $0.75 Administrative Charge and the $0.20 Regulatory Charge can be your ticket to cancelling your contract without paying a $200.00 a phone Early Termination Fee. Make sure you state that you are cancelling because of these material changes.
For you lucky procrastinators, you actually have 30 days from when the
charge first appears on your bill. So if your BILLING date is Jan 23,
you have until Feb. 22 to assert your right to cancel. Keep the
comments coming.
Also check out our guide: How to Cancel Your Cell Phone Contract [1] to learn more, and even get a sample script [2] here!