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The only way to deal with Sprint-Nextel or any other cell phone company (because they all use the same tactics to over charge and miscommunicate changes on the accounts so that the true error can never be found.) Is to document everything. Document all correspondence by email, in writing and back it up so it's not lost. All phone calls should be recorded for your own "personal notes". That makes it legal, and you won't have your evidence of their fraud thrown out in court once it is known that you recorded the phone calls without their permission. They will cry foul about being recorded - EVEN THOUGH they all record your conversations with the company! You see people, this is all a commerce game, a legallity game. It's a free for all on the american consumer. If you are not informed about the legal issues (what they can and can not do legally) you will become an automatic victim. Never agree vocally or in writing to a contract. This is where they get you. Also: NEVER BUY A PHONE AND PAY FOR IT ON YOUR ACCOUNT. This is also where they get you. Because they will not itemize the purchase. If you want to protect yourself you must buy a phone outright for cash or otherwise from the local phone store in peron. Take it home and wait for two business days. Then go back to the store where you purchased the phone and sign up for a month to month contract. Do not sign anything unless the words month to month are on the paperwork. If it doesnt say month to month - ask the sales person to hand write on the front or next to your initial area the words Month to Month. Get a copy of the initialed and hand written page. Do not authorize any other deals OR CREDITS they offer. Simply dont fall for it. Then wait to get your first billing. More than likely you will receive it with only a few days left on your 30 day money back gart. so your have to work fast at checking that all the paperwork and agreements for month to month are in place. If it is not and they blatantly f**ked you anyway - even though you are being a smart consumer.... then cancel and buy a prepaid card service because that is all you can do to protect yourself. Nine out of ten times the sales person will resist putting anything in writing - but they do have the authority to do it for you, to protect you and gain your commerce.

Just a thought.

After spending hours trying to get Sprint to fix all of the problems I had with my account I finally found the right person to contact at Sprint. That person was
Mr. Bob Johnson - Chief Service Officer, Sprint Corporation.
I sent an email to Mr. Johnson on a Sunday and he called me back within 2 to 3 hours. He put one of his people Kate Gillett on my case and within 5 business days she had all of my over charges removed, my rebate sent to me and I was able to cancel my service with no ETF!
After 3 months of almost daily fighting with Sprint personnel, These people got things done fast!
I not sure if I believe them or not but Mr. Johnson and Ms. Gittett both seemed stunned that I was having all of the troubles I was having and seemed upset by the way I had been treated.
All I know is they where able to fix everything when all of the rest of them couldn't
or wouldn't.

Here are both of their email addresses and a phone number.

1-866-727-0665. I am available Monday through Friday 7 a.m. to 4 p.m., Central Time.

Bob Johnson - Chief Service Officer, Sprint Corporation.
Bob.johnson@sprint.com

Kate Gillett- Executive Services Associate Analyst::
Katherine.V.Gillett@sprint.com

GO GET-EM!

Netwerkjim

Well it is 2010 and nothing has changed with sprint. I had erroneous charges on my bill, spoke to a rep on saturday who gave me until today to get it worked out at a higher level. The rep was aware that the pymnt had not been made due to the problems and was therefore late. I have 10 phones on my acct. and have been with sprint for 10 years!!!!! I have elderly parents who have phones on my acct and two young teens who have the phones for safety. I reiterrated over and over with this man........so everything will be ok until I can speak with someone from your corp office?????....the phones will be ok right???? Sprint disconnected my phones this am around 2:00am. I am beyond appalled. God forbid something happens to one of my parents and they can't call out on their cell. That is why they have them.

I will look for all my correspondence etc with them and join you all asap

I would like to join any class action suit against Sprint and their deceptive tactics. But until that happens I will file a complaint with the FCC in my state. I suggest that all who post on this site to do so as well. The more complaints the FCC receives against Sprint, the easier for them to start a serious investigation into their fraudulent dealings. Which makes it easier for a class action suit to began against the lousy giant.

I filed a complaint with the FCC and sent Sprint an email. I am done talking with them right now. This has been so frustrating. My husband called Sprint after I did and they told him that things were discussed in my call that were not. It contained outright lies! I called a 3rd time and when I was transfered to a super the call was disconnected. I am sooooo frustrated right now. I can't even begin to convey how ticked off.

I have been a Sprint customer since 2004 and my experience with them all these years has been extremely horrific. I keep coming back to them because their service is reliable but their customer service is terrible. I have been cheated by Sprint several times and would advise anyone to STAY AWAY FROM SPINT. Imagine I lock into Sprint for two years and I am eligible for a phone upgrade; if I choose not to take the upgrade because my current phone works fine; Sprint has no problem with that. So say I started my contract with then in Feb. 2010, my contract would expire in Feb 2012. Now if I decide to upgrade my phone in August 2010 my plan automatically expires until Aug 2012. This is bogus and a fraud... Look I spend countless hours haggling with Sprint and I have had enough of that.. after staying with them for 6 years all they can give me is a $20 discount.. that BS... I have had it with them and I am officially done with them.... My advise to all is STAY AWAY FROM SPRINT... IT WILL BE THE WORSE TWO YEARS OF YOUR LIFE... Also they tell me they will be charging me $5 a month if I don't enroll in auto pay every month.. What kind of company is this that dictates how you pay them....

Sprint - the worst telephone company, with which I had to deal with. If you require assistance disgusting, call them unrealistic. Fees for services are high. I used their services six months and I do not advise anyone to apply to this company.

Sprint is by far the worst phone company I have ever EVER dealt with. I have an "everything messaging plan" and do not use the internet. I do not want to use the internet. But I am being charged for casual data usage on each bill. They claim that this is because of picture messaging (which is part of my plan).

This is an enormous scam and should be illegal. Most of the representatives in customer service have treated me like crap, ignored my issue, and refused to help me. They blame me for the charges. After a ridiculous fight that took up a lot of my time, they have said they will remove the charges. I was told a "code" was added to my phone in order to allow me to use picture messaging without being charged for data.

It is INSANE that I should have to ask for a code (that they don't normally tell people about) in order to get what I am already paying for (and not pay for what I am not using). Then another rep told me the code reduces the amount I'll be charged, but doesn't altogether keep them from charging me. Sprint is a terrible company and should not be legally allowed to operate.

I have filed a complaint with the Better Business Bureau and I urge everyone to do the same.

I am a new customer of Sprint. Counting the time I have been on the phone with those idiots - one month. I am ready to kill someone already. Count me in. FOLKS - do you realize that the entire industry is ripping off the American people to the tune of Billions of dollars every month. Thats Verizon, Sprint, and all of them. Do you think it is just coincedence that there ARE SO MANY ERRORS every month - million upon milllion of wrong charges - it is no coincedence folks - it is planned and contrived. It is the biggest farce since the Wall Street Bail Out and it is dangerous - it sets a presidence. Do yourself a favor - dig into this and help stop them. Me, I want to be enjoined in the Class Action Suit. Oh yea, don't expect help from Congress, Senate, State, Local or dog catcher - none of them will fist fight with a giant. We are on our own. Good luck!

I am a small business owner. I have been held hostage by Sprint for 2 looonnnnngggg years. Readers digest version...10 months for a rebate on 6 phones (I was told at the time of sale that it would be credited on our first bill, not rebated) taxes for 3 different states, changing rate plans without asking, extending contracts without approval. All in writing. My secretary is OCD about documentation. I say BRING IT ON! I want in on this suit!

The problem I am having with Sprint are the excess taxes that they are charging me they are imposing taxes to my bill that is not required by law they are charging me for gross receipts charges,regulatory charges,Federal US charges,Administrative charges which on the bill they said that these charges are to recover cost associated with government programs this is crazy. This is horrible because I am already paying my own taxes on my bill so why would they add more taxes onto my bill to inflate my cost for their service which I faithfully pay every month. Sprint also said that these charges are rates that they choose to collect to defray the cost on their company this is not fair and I hope that a suit is filed on them for inflating the customers cost ,because I would like to be in the lawsuit against this company. I cannot afford to continue to pay for what is considered to be their cost I would like to just pay my cost and I would like to be refunded all of the extra fees that they are charging me,because this is unjust to myself as well as other customers that are experiencing this same problem...

SPRINT HAS BEEN MY CELL PHONE PROVIDER FOR 11 YEARS AND NOW I'M LOCKED IN FOR ANOTHER 2 YEARS. RECENTLY I HAD LOST MY JOB DUE TO OUR WONDERFUL ECONOMY, AND INFORMED SPRINT OF THIS. MY BILL WAS PAST DUE, AND I COULDN'T AFFORD TO PAY IT FOR A FEW WEEKS. I SPOKE TO A VERY NICE WOMAN WHO TOLD ME THAT SHE WOULD NOTATE IT ON MY ACCOUNT AND TO PAY WHEN I COULD. WHEN I STARTED WORKING I CALLED TO PAY THE BILL. I WAS TOLD THAT SINCE IT WAS OVER 30 DAYS I COULD NOT RESTORE MY SERVICE. I ALSO HAD TO PAY A $200 EARLY TERMINATION FEE. I TOLD THE REP THAT IF I HAD TO PAY THE FEE I WAS TAKING MY BUSINESS ELSEWHERE. HE THEN ASSURED ME THAT HE WOULD CREDIT IT TO MY ACCOUNT, AND I FEEL FOR IT. MY FIANCE AND I DECIDED WE WOULD ALSO JOIN SERVICES SO IT WOULD BE LESS EXPENSIVE, AND HE SINCE DID NOT RENEW HIS SERVICE. SO MY FIRST BILL CAME AND I DIDN'T EVEN THINK TO OPEN IT SINCE I WASN'T EXPECTING TO PAY A BILL THAT MONTH. AFTER A FEW DAYS MY SERVICE WAS NOT WORKING SO I GAVE THEM A CALL. AFTER BEING ON THE PHONE FOR OVER AN HOUR WITH SEVERAL PEOPLE, ALL WHO HAD NO IDEA WHAT THEY WERE DOING, I WAS TOLD THERE WAS NO CREDIT. THE REP TOLD ME THAT THERE WAS A NOTATION SAYING THAT I COULD POSSIBLY GET A CREDIT AND SINCE THE ACCOUNT WAS CLOSED IT WAS NOT AVAILABLE. SO NOW I HAVE SIGNED A NEW 2 YEAR AGREEMENT, AFTER BEING A CUSTOMER FOR 11 YEARS, AND HAVE NO WAY OUT. THEY BASICALLY TRICKED ME INTO RESIGNING WITH THE PROMISE THAT I WOULD BE REINBURSED FOR THE TERMINATION FEE. MEANWHILE, I AM CONTACTING THERE MAIN OFFICE, BETTER BUSINESS BUREAU AND LOOKING FOR A BETTER PROVIDER WHO ISN'T GOING TO RIP ME OFF AND LIE TO ME. AND TO THINK THIS ALL COULD HAVE BEEN AVOIDED IF THE FIRST REP I TALKED TO KNEW HER JOB AND INFORMED ME THAT I HAD TO PAY WITHIN A CERTAIN TIMEFRAME.

I have a sprint phone and sprint air card. monthly bill. $117.00 1000 minits on phone unlimit internet I thought. My bill this month $317.00. minits used 253 internet I downloaded three movies. It took 12 hours each to download with Sprint broadband. WTF. the junk sprint provider takes 12 hours to download a one and a half hour movie then charge me extra THEAVES LIE TO ME BIG TIME what the hell is data useg?. I pay $117.00 a month. Thats to much for this slow unpredicktable sprint. The bad thing about it . polatitions own sprint stock.

Sprint keeps adding up more charges on a bill to us it is now over $300.00. They are illegaly trying to get money for us leaving them early which we did not do and i have a thank you letter from them to that effect and now they keep adding on more charges and we have not had Sprint for months. Please let me also know what is going on with the class action thing. They are not getting a dime out of me.

This morning I got up and decided to check my cellular bill. I noticed in the past few months it got higher than before. I downloaded the PDF file and printed out a copy. I noticed 2 charges listed under "Other Charges" for $9.99 each. The descriptions were "$9.99 program and Mobil content 9990TC"? I thought, what the heck is this. I highlighted the charges and decided to call later when they were open since I'm an early riser.

Later on in the day I was searching for jobs on the internet. I went here and there looking around and finally noticed an ad to the right for what I was looking for. I clicked the ad and was taken to another site. In order to search for the jobs I needed to register which I didn't think was such a big deal. It asked for name, email, and phone number which I put in. I clicked on "continue" and the red flag appeared and stated "cellular number not recognized" so I reentered it and clicked "continue" again. The same thing came up and I saw at the bottom of the page was a "skip this" link so I clicked it. The next site was different but still had the message about my number. I entered it again and came to a different site. I was ready to give up when I noticed a message similar to this, "By clicking you agree to $9.99/month charges on your cellular bill"! I'm thinking, wait a minute! This is what the charges are on my bill?

Guess what, it was later in the morning and I called the Cellular company. I got the right person within 1 minute which amazed me. I told her about the charges and she said yes, you have been hit 5 times since February. I said I know, get them the hell off my bill. I didn't give anyone permission to do this. She explained the charges and told me both were "text messages-44999 and 23907". She said the only way to remove them was from my cellular because they originated from there. She said I could also text message them back at the exact numer with "Stop" in the message and this would end them. She gave me all the info she had on both numbers for contacting them. For "44999" call (800) 235-7105 and for "23907" call (800) 559-9313 or email this one at help@sjamobile.net.

I went on to explain to her that I sent 1, yes 1 text message in the last 6 months and only 2 or 3 in my entire life. I can only text message someone who is in my address book, DAH! She went on to tell me she would go ahead and credit my account for the 5 charges. She noted in my account that I had called and also explained that I needed to cancel these because they couldn't. I understood and I also told her to block anything like this from happening again. She said she could a note for no more "wallet purchases" from my phone. I own a Blackberry 7520, an antique of sorts. She also explained that all cellular companies have this. I told her this was nothing more than a Scam and she agreed but there was nothing else she could do. I actually thought she did a very good job for me.

Immediately after ending my call with her I emailed the one company with Stop in the subject and got a quick reply of "Cancelled" I also called the number out of distrust and one number left me proceed and cancel without a human being. Damn, I was ready to let them have it and thought they got off easy. The next number I called and a guy came on and asked my problem. I explained quickly and before I could lay into him about what I thought of it, he says "We are prepared to cancel this immediately and send you a check for the 2 charges of $19.98"and I almost fell over. Of course you know what was going through my mind. The cellular company is crediting me with all 5 charges and this guy is crediting me for 2 so I just made $20 on the deal, not including my time, frustration, temper tantrums, etc.! I shut up fast and he said I would receive the check within a week. I said goodbye and hung up!

As they always told me, "You catch more flies with honey than vinegar" WOW! Seriously, I do understand what customer service people have to put up with. I told the cellular woman that I knew it wasn’t her fault. I asked her how she would like it to happen to her and she whispered back to me her thoughts which told me she agreed with me but there were others within hearing distance!

Now hear this! Watch out for all the "Scam and Rip-off Web Sites", they are everywhere. Make an extra effort to look around a little before hitting the continue button. You never know when you may trip over a $9.99 charge and go up in smoke!

good article, well done


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I am in advertising and I knew that that would be a 'dummy' email address of sorts. However, I'm always interested in fair play (even though I've exhibited my frustration, leaving no doubt in their mind how I feel about the BS they throw about), I put a note in "Dan's" Inbox. In the note, I told them that by noon the next day I would be blogging, billboarding, contacting media, the FCC and the Texas Attorney General. I did all of them. The day after that, I received a call from "Angela" from "Dan@sprint.com's office." (Who knew virtual offices were that virtual???) She questioned whether or not someone else could have called to purchase the international calling because it IS noted that someone called. UNBELIEVABLE!!! I asked: "Since you have all the notes, why don't you have a phone number that called???" She had no answer for that one. After hearing her read "I'm sorry, I understand" from her script about 30 times, it was clear it was the same stuff, different rep. I think the only difference was she was able to speak English that I could actually understand. Pathetic excuse for customer service.

Hesse speaks well. So far, I'm not seeing an improvement. 10 year customer here, just went through iteration 1000 (I wish that was exaggerated) yesterday with the day ending with a new low for Sprint in my book.

As the CSR (she was number seven of the day), read back the plans to me, line by line, (I made her...there had already been many errors), she read charge for all three lines: International Calling. When I questioned the charge she read the notes in my file: "July 28th, customer called inquiring about flat rate international calling to Europe and China." I blew a gasket. Never happened. I am reporting to everyone, including the media.

The other two lines are for my kids (11 and 15). I haven't traveled to Europe or China. Best case: Poor security that should be held accountable. Worst case: Fraud. I'd bet it's the latter but I'd also bet the former is alive and well in Overland Park, KS. (Only reason I've stayed is OPKS is my hometown.) 10 year customer, won't hit year 11. I WILL however see this to the end.

Mr. Hesse is beginning to appear ill-equipped. In his defense, Sprint may be beyond repair.

Sprint has become a scam if you ask me I had a phone for 4+ years I added a family plan and had it 2 years out of the 4 + years I needed to add a phone for my father and I asked more than once if I add a phone am I going to have a termination fee for each phone ( every time I was no) I wish I could have recorded those converstation. I had nothing but problems after I added that phone mysterious charges they couldn't even explain them. Then if I was lucky and got someone who spoke english oh I'll fix that so you won't have it pay it. It will show up on your account as a credit bull crap after 4 months of that crap I turned all of the phones off I cut my losses. It was a lot of money but it was worth it. I would not recommend Sprint/Nextel to anyone. Not only are they keeping their company if business by ripping off consumers and getting away with it but most of the time you don't have a good signal!! Well I know I will never see that money again but it saved me being aggravated for the next yearl and a half. And I would not recommend them to anyone. Anyone who ask me about Sprint/Nextel I tell them if you want crappy service and to get ripped off then use them. I have had service with Cingular, Metro PCS and AT & T I would use any of them over Sprint/Nextel. I hope this prevents anyone else from going throught the hell of being one of their customers!!

I want in too
On July 30th, 2008 A.E. (not verified) says:

Same here, they added a $75 data usage fee that was supposed to be included in my Blackberry plan and they told me I was using data BEFORE I was switched to Blackberry so it's a valid charge. WTF??I've had a regular Sprint plan for 6 DAMN years, and ONLY started using data when I went into the Sprint store with my new Blackberry to activate it. So if I wasn't on the Blackberry plan, it was THEIR damn fault, and the idiots in customer service said there was a block on my account and I couldn't get a refund! I want in on this suit!

* reply
* Email this page

That was fast!
On July 31st, 2008 A.E. (not verified) says:

So, like I stated yesterday in my post, I contacted Sprint customer service via email through their website, and look what I found in my Yahoo inbox a few hours later... Try it out guys..I'm sure I'll be back on this site next Month with some other bogus charges

Dear (deleted),

Thank you for contacting Sprint. I understand your concern about the
data charges.

As the account had incurred a data charge of $75.00, this data charge
was prior to the activation of the Blackberry Plan. As the blackberry
Plan was made active as of April 28, 2008, so the charges was prior to
it.

But considering your long-term association with Sprint, I am applying a
credit of $75.00 on the account which will reflect on the next invoice.
You can view online after 4 hrs.

The account has a total balance of $577.25 including a past due balance
of $406.44. The due date for the payment is August 15, 2008 but the
services may be interrupted after August 13, 2008 due to non payment of
the bill. So to be on a safer side and to enjoy the uninterrupted
services of Sprint, please make a payment of $577.25.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Franco L
Sprint

Confirmation - Update to Your Sprint Account is Complete

Dear (deleted),

Sprint has completed a modification(s) to your account. Please review this confirmation carefully to ensure
the changes were made just as you asked:

Confirmation no.: 94(deleted) Rep Id: (deleted) Date/Time: Jul 31, 2008 04:56 am(CST)
Modification(s): On 07/31/2008, an adjustment in the amount of $75.00 was made to your account

Have a question or concern?
We're here to assist you - simply use one of these methods to contact Sprint Customer Care:
. Email: Visit Sprint.com and click on Contact Us; select Email from the customer service column
. Chat: Visit Sprint.com and click on Contact Us; select Got questions? Click to chat option
. Phone: Press *2 from your Sprint handset

You are a valued Sprint customer - We appreciate your business!

My Original email:

Original Question: billing
Question:
In my April 2008 bill you added a $75 data usage fee that was supposed
to be included in my Blackberry plan and Customer Service told me I was
using data BEFORE I was switched to Blackberry so it's a valid charge.
WTF??I've had a regular Sprint plan for 6 DAMN years, and ONLY started
using data when I went into the Sprint store with my new Blackberry to
activate it. So if I wasn't on the Blackberry plan, it was YOUR damn
fault, and the idiots in customer service said there was a block on my
account and I couldn't get a refund! He said it was probably because my
bill was behind...well, YEAH I'm not going to pay my bill til the
billing is correct, I had you for FIVE years before without paying a
single bill late, and only stopped paying on time when you screwed my
account up.That is RIDICULOUS. I have had to call you guys EVERY SINGLE
MONTH for over a year because you can't get my damn bills straight. This
is RIDICULOUS. That data charge is NOT a valid fee, who in their right
mind would set up their billing in that way?? Quit being greedy
slimeballs, do the right thing and take that charge off my account. I
have already researched you on the web, and this is a farely common
practice

Well, I just had Sprint credit off some charges and cancel the account I have had with them since they came into San Diego County -- it was one of the original Pioneer Plan accounts. the deal, then, was No monthly fees, basically no charges unless the phone was used, then 35 cents per minute excluding the 1st minute of an inbound call. And, there was a lifetime equipment guarantee (I am on my 3rd phone with them). Apparently, a few momths ago they started charging a 75 cents per month "administrative fee" and because of that the account draws taxes. My "free" emergency phone went to $.96 per month -- not a lot of money, but not in agreement with the original contract.

I spoke with a customer service person who said to go to the website www.donotbillme.com and they would cancel the billings -- of course, that website doesn't exist. then another rep reversed my charges and yet another cancelled the account for me.

And Sprint wonders why they're losing money?

Sprint has four new phones that are direct connect capable. Do not upgrade it will be a nightmare. I am a nextel customer for several years and never had a problem, I upgradd to one of these phones the samsung z400. What a nightmare, first these phones are sprint and nextel direct connect. I had several problems with this phone in particular with the direct connect that would work one day and not the next. I spent countless hours on the phone only to find out I was being charged extra for services such as direct connect as well as others. I had direct connect on my nextel phone and never paid extra. Who in their right mind would agree to upgrade to a new phone and pay extra charges. The sales department does not mention any of this while selling the phone. FRAUD FRAUD FRAUD. The phone is really nice but does not work with the direct connect and it keeps restarting itself. I am going to write a letter to the FCC and I am returning the phone and awaiting my contract end date and good bye sprint.

SPRINT!!!SPRINT!!!!!is there a way to be part of this suit!!!!!!!!!!Where does a person start when their discussing a sprint bill. From day one my bill has been over charging me....so each and every month I have had to spend hours with customer service going line by line to correct the bad charges. So now they have lock my account so I can't have it corrected by customer service and also Move my contract finishing date from September to February next year.IN WANT IN ON THE SUIT!!!!!!!!!!!!!!!!HELP ME

My 2 year nightmare contract with sprint is finally almost over!
Looking back, I wish I would have paid the early termination fee a long time ago. This would have saved me $2600 in false overcharges.
If I had the time and money I would definately investigate and sue Sprint for fraud. These nazis are crushing us little people! Somewhere, the creeps in charge are laughing that they can scam so many people and get away with it. I'm switching to Cricket. And I predict that Sprint will not last long if this abuse continues.
Be forewarned, if you are in a contract with Sprint, and are not happy with your sevice, GET OUT! It may cost to end your contract...but in the long run it will save your wallet and peace of mind.
Pass this warning on to any of your loved ones who may be lured into their scam.

I have had service with sprint for over two years know and it has been a nightmare since the first bill. I want to know how to sue them. I have been told so many different lies. From we will credit your account, to your service was interuppted because your past due amount of .23. One person will tell you one lie and when they fall through, here comes another person telling you someething else. two days ago my bill was 230.00, I was fighting that know I have just been told my bill is 798.58. Are you kidding me. I dropped the phone!! i could not understand anything the lady on the other end was saying. I really don't think understood what she was saying for that matter. How do I file a law suit against this company. I am sorry for everyone else going through this too, but i am glad to know that I am not alone. We have to do something.....

I have been fighting with sprint for over billing. They offer me all kinds of credits and such but then find a way to mischarge me again and again. I have even had a Sprint PCS customer service rep say to me "why are you still with us, I would'nt be". Beleive it or not I have stuck witg them for more than ten years and have multiple lines. I have ha it with them... How can I join this class action?

Let me just start by saying that since i began my hopeless journey in December of '07, I have paid over $700 in phone bills when I signed up for a $39.99 a month. I have been charged $75 a month for 5 months straight for "casual internet usage" and have not recieved a bill.........EVER! I just want to know when Sprint is "find my records" and either refund me or credit my account for the charges. Even after 6 different phone calls to customer service and requesting a copy of my bill be sent to me every month, there is no record of any calls or that I wanted my bill mailed to me. The list of billing issues goes on for miles to say the least, my questions seem to be of no concern to Sprint, so who can I talk to that will help me do something to get my money, that I work my tail off for making a whopping $18,000 a year!(Yeah, I'm a high roller!), back.

Yesterday my father called me on my cell phone to tell me he was having a heartattack, I immediately hung up with him and dialed 911 to no avail. I received a recording saying that I needed to dial an area code first! I did that twice and received the same message. I then called the hospital that I work at and had them call 911. I am livid with sprint, this is not the first time I have had a problem with their service.
I can be 5 miles away from my home and be charged roaming fees. I had included in my package deal no long distance charges. I called and complained to some one that could not speak english to discuss why I was on roaming 5 miles from my house. When I asked to speak with someone who could speak english and understand what I was trying to say, he hung up on me! Sprint has the worst customer service that I have ever experienced in my life, they are rude, if you can get someone that can speak english they will tell you whatever you want to hear, they will lie to you telling you they will take care of the matter. This company needs be held accountable, we as consumers are held accountable for paying our bills, now they need to be accountable for their service!

I've spent several HOURS on the phone with Sprint Reps and it's been awful how they just do their thing on you:albeit COURTEOUSLY(lol). Located in the Philipines, they get to a point, put you an hold for a long time, come back and give you oppisite of what you wanted:COURTEOUSLY(lol)...Sprint you should be ashamed of how you handle business.......You are headed for a class action lawsuit!

I hope a class action lawsuit will be filed against SPRINT. I can't understand how they get away with treating customers the way they do. I called to cancel my service on DEC. 18, 2007, which is when my contract ran out. I am still fighting them to cancl. I have spoken to at least a dozen different Sprint employees from all over the place (I think some of them live in caves underground!). They all promise me they will take care of it but of course nothing is done. I ask for their name and employee number everytime. Then when I call back and ask for the employee I previously dealt with they tell me that person does not exist. My bill is now up to $2863.00. The last call I made was on April 24, 2008. I spoke to Fernando FAC6247(he barely speaks English) who promised this issue would be taken care of. Sure!! I've heard that many times before. I am sure there are people who got so tired of the scam, they just gave up. This is a crime - they are falsifying reports to the credit bureaus.

If there are people out there who have or are experiencing the same thing, maybe we can get a lawsuit going. There must be a law practice willing to take this on.

I am basically trying to find a solution to continuous overbilling by Nextel now that it has meshed with Sprint, but I am not a California resident.

For the past six plus months, every time I see a bill I have to call Sprint because something is wrong. When it was just Nextel, I did not have these issues.

To explain:
There are two phone lines but one is in hiatus as the owner is overseas at OSAN AFB.
During the month of December, they came home for less than a month, since than I have been overbilled (for the millionth time) for services. I have explained to every individual within the company the situation, and many of them dont bother to try to placate the situation they just outright LIE.

Can you please direct me to a local service that helps to sort this out as your company does, but for Florida residents?

The fact that (at least) CSW = Funmobile (also CA suit running!) is known? The background of the danish person behind the company is known? Sorry, I'm a foreigner (German) - but if we could share information, let me know.

see:
http://www.the-scream.co.uk/forums/t26611.html?

kind regards
K.L., Germany

My son had lost his cell phone and when we finally found it there had been over 20 text message "jokes" sent to his phone at 3am. I have tried calling the number to this CSW but it is not a valid number. My only recourse I think is to cancel my TEN YEAR OLD's phone that he only uses when he goes to his dad's for visitation! Unbelievable that a company can do this with no recourse! I am so angry right now!

I disagree with some of the things Sprint CSR's tell me. When I have a dispute over an obviously ridiculous charge, I am placated & lied to explaining that I will be contacted expediently to resolve my issue. Then nothing happens but a text or voice message directing me to pay all charges or lose service. I then contact Sprint again and explain what has happened and give my dispute number. I am put on hold for a VERY long time so that the rep can confer with a supervisor who never gets on the phone. Again I am told that they will handle this issue and that they are sorry for the mis-handling of this issue. Keep in mind, I have not insisted that they dismiss all charges instantly, but only investigate this dispute and contact me in an appropriate amount of time. This never happens. Again I either get a text or voice message about loss or interruption of service unless I pay up. Then I call again, Again I am assured that the problem will be resolved without interruption until dispute resolution is reached. Then I cannot make outgoing calls, all my calls are re-directed to bill payment at Sprint.

In addition to calling 1-877-225-1198, you may want to follow-up with something in writing:

ADDRESS EMAIL: copyright@ringtonetimes.com
CSW Copyright Management
CSW
Suite 508, 5/F
Wing On House,
71 Des Voeux Road Central

I just found the same charge on my Verizon account. Total scam--this occured when I was arranging for active sync; something popped up on my screen offering a free program for backing up my treo. I clicked on it & then these stupid jokes (at 9.95 a mo) started showing up on my txt messages.

I have called verizon to complain--they blocked it, but like sprint, they should not have allowed this to happen.

THE NUMBER TO CALL TO CANCEL THESE SUBSCRIPTIONS IS 877-225-1198.

I have been trying to track down mysterious charges on my Sprint bill for several months for "CSW alert" and have been told "this is a third party charge and someone must have subscribed to this. We don't know who this is." Obviously, a lie. Please notify me of any class action complaints against Sprint and/or Cellular Services Worldwide. I finally tracked it down, mostly because of a huge volume of complaints from other cellular users caught in the same scam. CSW should be put out of business and Sprint punished for allowing this "spam".