Request for Assistance
UCAN's supports consumers by helping bridge the gap between the utility and consumer. Consumers sometimes find themselves unable to resolve disputes, concerns, requests, etc. with the utility and need the assistance of knowledgeable advocates. UCAN is there to help advocate on your behalf.
To help us help you, please complete the information below.
Type of Request
Select a Request Type from the Dropdown
SD County Resident
Best time to call you between 9am and 5pm, Monday through Friday?
I agree to UCAN discussing my account with the identified utility
Please add me to your mailing list
About Your Account Utility/Company
Name of Utility
Account Number (if applicable)
Type of Billing
About Claim for Assistance
Please explain the nature of your problem and how you think it can be resolved to your satisfaction. Please be brief and specific.
If you are disputing the $ amount of your bill, please indicate the amount in question
To date, what have you done to resolve your dispute with the utility/company? Please be brief and specific).
What resolution would you like to achieve?
Is there anything else you would like to tell us? Please understand it is important for us to have all relevant facts available to us. (Examples: previous shutoff, previous unpaid bill, current outstanding balance, etc.)
Would you like to share your story with others here on our website? No personal information will be disclosed on our website without your consent.
Would you be willing to speak to a reporter or regulator about your case?
UCAN relies on the support of the consumers we help. Please consider becoming a member or making a donation to help support UCAN’s efforts today.
UCAN (Utility Consumers’ Action Network) 3405 Kenyon St Ste 401 San Diego, CA 92110 619-696-6966
For security purposes, please enter the code shown on the right in the text field provided.
Thank you for submitting your request to UCAN. A UCAN representative will get back to you as soon as possible. Priority is given to requests that involve a potential shut-off of services.
It is helpful if you have all relevant paperwork handy and remember we will need to know the history of activity with the utility including previous phone calls, shut offs, unpaid bills, etc. We cannot assist you if you have not already attempted to resolve your dispute with the utility.
Again, thank you for your submission. We look forward to being able to assist you.
UCAN working with San Diego City Council and Public Utilities Department to Help Low-Income Water Users
UCAN is Examining the Meter Reading Practices of Local Water Agencies
Check out UCAN's email newsletter and make sure you're on our mailing list!
Read Executive Director Don Kelly's letter to UCAN members.
UCAN is challenging SDG&E's new General Rate Case.
The CPUC is examing changing the way Californians pay for energy. UCAN is advocating for customer fairness.
UCAN filed a complaint with the CPUC against TelePacific for charging customers thousands of dollars for calls they never made.
UCAN is opposing SDG&E's proposal to have ratepayers pay $102 million to install electric vehicle charging stations.
UCAN has represented the interests of San Diego County utility customers since 1983. UCAN focuses its efforts on the rates and services of San Diego Gas and Electric Company, telecommunications utilities and the City of San Diego Water Department.
Utility Consumers' Action Network 3405 Kenyon Street Suite 401 San Diego, CA 92110619-696-6966 619-636-7477 (fax)