Summary of the California Vehicle Buyer's Bill of Rights

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The bad news is that a lot of dishonest dealers routinely cheat consumers. The good news is that strong, clear consumer rights are in place to protect vehicle buyers. Here's a brief overview of your rights as a California vehicle buyer or lessee under the California Vehicle Buyer's Bill of Rights.

Odometer/Rollback Fraud

  • You have the right to a vehicle whose odometer is accurate or written disclosure that it is not.

Prior Accidents

  • You have a right to disclosure of prior material damages to a vehicle - e.g., you must be told if a vehicle has been in a major accident. If you ask about prior accidents, moreover, you have a right to a truthful response.

Prior History/Rental Vehicles

  • You have a right to be told if the vehicle is a prior rental vehicle. This information must be physically posted on the vehicle at the time of sale.

Undisclosed Negative Equity/Upside-Down on Trade-in Vehicles

  • You have a right to receive proper disclosures in a sale contract under truth-in-lending laws. This includes disclosure of negative equity in your trade-in vehicle, proper disclosure of deferred down payments and proper itemization of extras and add-ons that are part of the deal.

Buyer's Guide/Used Vehicles

  • You have a right to review, sign and receive a copy of a "Buyer's Guide" on all used cars. The Buyer's Guide must be affixed to the vehicle at the time of the sale.

Payment Packing

  • You have a right to truthful price and payment quotes by sales representatives. Often dealers will quote a higher monthly payment than the deal calls for and then "pack" in highly profitable extras, which are represented as "free" or "discounted."

Copies of Signed Documents and Credit Applications

  • You have a right to copies of all documents that you sign during the deal, including your credit application.

Forgery

  • You have a right to personally sign all documents.

Receipt of Non-English Translated Contracts

  • If you negotiate a transaction primarily in Spanish, Chinese, Vietnamese, Tagalog and Korean, you have a right to a translation of the sale or lease contract and the "Buyer's Guide" in the language in which it was negotiated.

Single Document

  • You have a right to have all your agreements regarding price, payments, rights, and remedies set forth in a single document (the sales contract).

"Lemon" Disclosures

  • You have a right to proper disclosure if the vehicle has been previously repurchased as a "lemon," including accurate disclosure of any prior problems with the vehicle.

New vs. Used Disclosures

  • You have right to have a clear disclosure in the sales contract whether the vehicle is new or used. If a vehicle has been driven by a dealer as a "demo" model or has been previously bought and returned, it must be disclosed as used.

Dates on Contracts

  • Simply put, you have a right to a contract that is dated correctly.
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Gas & Autos Automobiles -

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Bought tow yard car drove away from yard and it broke down

Do I have any rights. Bought a 1999 dodge avenger from able tow in Vacaville ca. Test drove it ran fine. Bought it sig as is paperwork of course drove 20 miles and the car broke down. Do I have any rights or am I screwed. I was buying it for my daughter and now I am out the money. Asked the owner if he could help me out with a different car or something and he said as is. I pretty sure he new it wasn't going to last. So does anyone know if I can get anything done. Thanks

prior accident

I purchased a vehicle and was never told that it had been in an accident, I have it for 2 years and I never had a good feeling about the car so as soon as I had most of the car paid for and saved more cash I went to trade it in, come to find out the vehicle had been in 2 accidnets and the dealership would not take the car. I went back to the dealer where i had bought the car and asked about it and was told they had to talk to the owner and would get back with me. It's been almost 2 weeks and all I'm getting now is the run around they do not return my calls. I requested to see the title I have a feeling the car is a salvaged car from what the other dealership told me. Do I get an attorney and sue them or do I file a complaint with the state of california?

my f-150

I recently was scammed with the "2nd"contract thing and the "pay the rest of downpayment with a later dated check" ,I know this now after I went through this site. I still have this in my head: the contract describes "high rise wheels" and I have stock wheels,"multi-cd changer" when I have single cd player ,"towing package" but no hitch, "custom front bumper" but I see stock bumper instead.i want to know if I can go back to the dealer and "demand" what I don't have? It's been 14days since purchase date.anyone?

back registration fees for used car

Hello, this forum is great...I've learned a lot. Maybe if I had thought of finding it before I bought "my" Jeep, I would have know what to look for. I paid very little for a 1986 Jeep Cherokee "as is", thinking that giving up the owner's obligation to smog the car was an ok risk because of two factors: I saw that the odometer was working and the mileage was relatively low, and THERE WAS A 2011 STICKER ON THE LICENSE PLATE. After spending a week working on it myself and hiring a mechanic, I improved the driving considerably---spent a lot of money. I then insured it and went to the CA DMV, where they want $650. in back fees. They say it hasn't been registered in 10 years and that I should have known that. They had already transferred it into my name and were telling me that even if I junked it, I'd be on the record as owing this money. I raised a bit of a protest and they finally undid all the forms and I am back to square one. If they could do that (charge the fees to me by name), why hadn't they done that to the previous owner? Can I sue the seller---if I can find him? Can I offer him a deal to not sue him (if he pays the registration fees)? Is their no process for redress in the state of California? Thanks very much, Edmund

i recently paid 10k cash for a 2007 conv. mustang from a "friend

i gave him cash he didnt give me the title or dmv bill of sale.. just a copy of a personal bill of sale and the odomeater reading and such with our signetures ... when i was on my way home with the car the check engine light came on. i called my "friend" who also owns a tow yard and runs a car auction to tell him of the problem... long story short its been almost a year he has avoided me to no return on the checkengine light he turned the light off himself 3 x after my constant begging him to and i even had to pay anothe mechanic to replace the spark wires and a "coil" ($aprox 600) he has been dodgeing me on the chk eng light siit for almost a year and he refuses to give me the title to my car.. in fact he has said i need to give him another 2000 on the car ad that if not he would report the car stolen or repo it based on a "Lein" he says he now has on it for 2000 more on the 10000 i gave him less than a year ago for a car he never let me take possesion of or transfer into my name... im worried this "friend has basicly ripped me off on a 10000 car i paid to drfive for a year then get swindled out of over a 2000 "lein " he attached to a car that i never signed or agreed to ... the cost of the car when he asked me to buy it was "a killer deal to help him out for 10k" now is not in my name all i have is a bill of sale we both signed and a car that has a issue that he swore to fix when i first gave him the $ a year ago... is this legal? i can prove i gave him the $ i can prove he said he would fix it and i can prove he is giving me ultimatums like"pay me the 2000 and u can have yopur title but i wont fix it ...take it to the dealer" ... but is this enough? he even took the nice wheels i bought on the car and put some old stock ones as "loners" until he put some new tires on the nice rims ... that waas near a year ago as well..... how do i take possesion of my car and defend myself from the"friend" of mine? do i have anything to worry about... did i get ripped off? can he get away with this? please help asap..... he says hes coming this week for"the 2k or the car" this is so unfair, i bought the car as a favor to help him out of a bad spot, now it has become a nightmare that cost me well over 10000 for a car that isnt even mine... what do i do?

anythin g?

?? no comments?

You're an idiot for giving

You're an idiot for giving someone cash for a vehicle and not getting a title for it. You're also an idiot for holding him responsible for problems with a vehicle you purchased.

Credit Union had policeman repossed vechicle at my home nobaliff

I bought a 2001 Toyota Noah Van in 2005,my credit Union financed it ,however I lost my job,I told them etc ,payments were mounting ,one day I saw a man identify his self has a policeman came to my home saying he is repossessing the vehicle,and if I caused any problems ,he will have the wrecker called and embarass me ,he asked for the keys and had another man in a white mariner drove his car while he drove the van ,I received no legal documents from this man neither did he take the papers for the van ,he told me to take all the things I had in the van,I went in to the Credit Union and paid them $1oo,ooo dollars the man had told me when he came I owed offically $140,ooo+39,000 in baliff fees and interest,so that left a total of $79,000 ,we do not have a contract even to say when we should pay ,no bill of sale was ever given to us ,The manager sold our vechile to his friend who has a business on the same building as the credit union for $650,000 .In 2008 the vechile was valued for $1MILLION IHUNDRED thousand 2009 they valued it with 1 valuation company $500,000 and sold it to his female friend for $650,000 additionally taking my shares which was 195,000 they took money out of it leaving me worst than I had started ,I wrote a letter to relevant bodies of the misdeameamor now the credit union manager sent me letters that he wants to sue me and I must apologize and pay their legal fees of $60,000 dollars ,IT HAS BEEN A YEAR CAN THEY STILL SUE ME 2010 ,they want me to walk away from the case they have not carried out due process required by their policy ,please help me to solve this.

Smog problem - check engine light

Dear Hal,

In June 2010, I purchased a used 2007 Nissan Pathfinder. On the way home, the check engine light came on. (I have an email I sent to the dealership (a small, private dealership) the next day, letting them know about the light coming on.)

I just paid the $60 to have that evaluated, and there is a (severely) cracked cannister (that hooks into the exhaust system). The service technician says that this is very fishy. This is a kind of problem that should have resulted in the check engine light coming on right away. Any suggestions (besides just fixing the $500 problem)? The technician says there is no way this vehicle can be smogged (and pass) with this problem.

Thank you.

- Mike

Used Auto contract

I financed a used vehicle through the dealership and gave them my paid-off trade in. Later they called that they could not finance me and to keep the car until they could find someone. It's been about 30 days and they still told me to keep the car. Today the car was gone (stolen or repo). The dealership does not know if they have it (supposedly). I had gap insurance and only liability for my trade in because I was waiting for the real contract. The question is whether the contract was void and I can get my refund or am I responsible for the auto? Thank you. Jose

accident cover up

The samething happened tp me at enterprise sales in montclair, ca ir. They sold me a car and did not disclose that it was in a accident. I too inquired on seral occasions and they denied the vehicle had been in an accident. They paid to repaint the bumper, however, after two years the right side paint peeled off and tged right wheel
Had za mind of its own. I lost several thousand on the trade , the new dealer.. confirmed the car was in a accident two months before I purchased it.

The samething happened tp me

The samething happened tp me at enterprise sales in montclair, ca ir. They sold me a car and did not disclose that it was in a accident. I too inquired on seral occasions and they denied the vehicle had been in an accident. They paid to repaint the bumper, however, after two years the right side paint peeled off and tged right wheel
Had za mind of its own. I lost several thousand on the trade , the new dealer.. confirmed the car was in a accident two months before I purchased it.

Negative equity in a leased trade-in vehicle.

Hi,
I leased a 2007 Toyota avalon and traded in for buying a new prius. At the time of stiking a deal, the dealers said I dont have to pay anything when I turn in the leased car if I buy/lease another car. But at the final document signing, they put a negative equity of about $3500.00 (20000 - 16500) and deducted it from my $5000.00 down payment. Is this legal? When I asked about it, they said they adjusted other costs so I can get the car for the bargianed monthly payments. But I still ended up paying all the registration fees and taxes. I feel like I 've been scammed. Is there any way to get my 3500 out of the dealers? Thanks in advance for your time.

Used Mercedes Benz ML320 does not have advertised equipment & ac

Hal,
I just bought a used Mercedes ML320 from Folsom Toyota. I was told there is a Navigation System and 6cd CD changer. These items are also listed on the Buyers Guide which was on the car windshield. After I wrote out the check for the car, I was told the 2nd key and the owner's manual was locked up in the manager's office for the weekend. I was also told the electronic part for the navigation system is locked up so it would not get stolen. I was told by the salesman and the sales manager that the items could be picked up on Monday 4/19. On Sunday 4/18 I went to the dealership and spoke with the sales mgr. he said he couldn't get the items but would be glad to deliver them to me on Monday afternoon. Monday morning I get a call from him and he says they had to order the key and the owner's manual from Mercedes Benz...i asked why if they were locked in the office. He simply repeated they had to order them. when i asked about the electronic part for the navigation system he avoided the question and would not answer me/ What can I do? Does the dealership have to provide the cd changer and navigation system at their cost?

Towing/storing fee not ours

My wife was on title to a 1982 Mazda RX-7 which was still sitting, unused, on the lot of her ex-husband's. (He has a large lot as a landscape contractor.) He sold it to someone. My wife then got a bill from a towing company for towing and storing fees because she is shown as the last owner of record. The date on the bill was 2/11/10.

The towing company will not tell me who called them to tow the vehicle. How can the towing company charge my wife for a vehicle which her ex-husband didn't legally sale? They appear to have the legal right to go back to the last owner of record, which was my wife. So the storing fees accumulate at $35 a day, the total bill now being over $2500. They will "settle" for $500 and title.

I have asked her ex-husband to help, but he refuses. What can she do please? Thank you for your help!

California Vehicle Code

California Vehicle Code section 22658(l)(C) requires a tow company that tows your car from private property to provide you with a copy of the tow authorization before you pay the tow and storage charges. Under Vehicle Code section 22658(l)(B), the tow authorization must include the name, signature, job title, address and phone number of the person requesting the tow, in addition to other information. This sounds like a scam to extort money. There is no proof they even have the car; they could have found it in a junkyard, run the license plate or VIN, found your wife's address, and sent you a bill. You may want to contact your local police department and/or District Attorney. Violation of the above law is a misdemeanor which carries fines and/or jail time. See Vehicle Code section 22658(l)(4). It may also constitute an Unfair Business Practice under Business & Professions Code section 17200, which can subject the business to penalties. Good luck!

Accident Cover up

At the end of February we purchased a "Certified Pre-Owned" Ford F150 from a Ford dealership. However after an adjustment period of getting to know the vehicle it was clear that the vehicle did not handle correctly. It pulled to the right, the steering wheel shook, and the passenger tire stuck out farthur from the body of the vehicle more than the driver side, among a list of other issues. We called the dealership and had them take a look at it. They kept the truck for a full week and when we finally got the truck back we were told that there wasn't much they could do. They stated that because the truck had bigger rims and tires on it, then it was normal for the tire to stick out more. (Maybe if I'm driving the same track that Jeff Gordon drives) It drove fine for awhile but recently started doing it again. After many failed attempts to get ahold of the dealership we took it to another one for a second opinion. The truck was raised and without further inspection they immediately told us the truck had been in an accident and it had been covered up. To the extent that there was amateur spray painting under the vehicle hitting the spare tire with overspray. If the dealership did a "169 point inspection" shouldn't that have been caught? And how about when we took it in for repair?? At time of purchase I asked if it was in any accidents and I was simply told to check the autocheck vehicle history report in the glove box which showed nothing of course. There is a good chance that the frame is bent on the truck amongst other things and are furious with this dealership. What are our options? I would like to contact a lawyer regarding this.

Our car too, was in a previous accident that was not disclosed

Hi, I read your complaint about buying a vehicle that was in a previous accident that was not disclosed to you. Did you contact an attory or file anything lega against the dealership? I'm curious, because I too, just found out that the used vehicle I purchased from Galpin Hond in San Fernando, Los Angeles, was in a an accident and it didn't show on the Carfax report, but Galpin Honda clearly knew about it because they repainted over the whole vehicle. What recourse is there? My husband and I have talked with Galpin to no avail.

Trade In Fraud

My van got over heated, we took it to Dodge dealership after my mechanic friend said he can not fix the severe electrical issue. Dodge mechanic called me 2 days later and said it cost $2750 to fix it, I agreed. The next day, Dodge sales rep called me and said he noticed my van is in service and he has a 2008 minivan with a great deal so why pay to the repair, instead just trade it in for a new one. I asked him to check my van's condition and let me know how much for trade in. He called me back and told me to come down and work on the numbers.

Leah and I went to Dodge, negotiated a new car, they offer me $3000 for my van, I offered 17,000 for theirs (listed discount 18,888). They said no way, then they offered 4,000 for my van, then 4500 because they still have to pay for the repair and all. We agreed 4500 trade in (my van is 2002 with 50,000 miles ) and 18,888 for theirs.

we did all paper work for financing the new van, it listed $4500 is the trade in value for my van and it is used for down payment. I signed release of ownership of my van, signed paperwork for the new one and drove it home.

The next day, the sales man called and said we have a problem, I need to pay for the 2750 repair cost or he will get fired because he over paid my van. Then his boss called and said I have to return the new van or pay the repair cost, or their service department still send me the bill. Note that when I signed the van's ownership to them, it is still unrepaired. His reasoning is they did not sign any paper work to state that they will pay for it but I was the one who agreed the repair with service department. But you know, any one did trade in would think they will take care of it because they said "why pay for repair, trade it in for a new one". Note that I did not sign any paper work stating the $4500 is the value after the car is fixed or paid for the repair by me.

Am i obligate to pay for the repair cost to Dodge Dealership even after my car has been traded in? I feel like they cheated me into buying the car, then wait for my family feel attached to the new car, then play this game

Thank you for your help,

Dung

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