In 2010, when the FCC began discussing government mandates that would allow consumers to avoid overages, Verizon said they had it under control.  There have been a slew of reports on the internet lately about Verizon customers receiving overage charges without receiving an alert from Verizon.  Verizon lobbyists filed comments specifically stating that customers receive alerts on the 20^th day of their billing cycle if they are set to go over their allowances for that month.

However, there’s been a recent slew of backlash on the internet from customers who have, in fact, NOT received these alerts.  Most notably was Consumer Reports writer Jeff Blyskal, who incurred $70 in overage charges without so much as a peep from Verizon, if you are going to pick and choose who you send your alerts to, an employee of the biggest organization dedicated to consumer protection is not a good account to skip.

UCAN has won important consumer protections that will minimize International Roaming fraud for AT&T wireless consumers when traveling abroad.

Whether you are the victim charges incurred on a stolen or lost phone, or you simply have charges for calls you did not place, UCAN's case against AT&T (for unauthorized International Roaming charges to customers who visited Ethiopia) was brought to reinforce your rights; you are NOT responsible for unauthorized International Roaming charges under California law.

AT&T will now have to provide basic consumer protections that will prevent International Roaming fraud, and allow customers to control the services they use.

Read more about the new consumer protections won by UCAN!