We want to know what's weighing on your mind and your wallet. Let us know the water conservation, use and rate questions you want answered, the issues and topics you'd like UCAN's Water Blog to look at.
We promise to do our best to get back to you!
Have questions about water conservation, rates and bills? We'll get answers
Delicious
Digg
StumbleUpon
Propeller
Reddit
Magnoliacom
Newsvine
Furl
Facebook
Google
Yahoo
Icerocket
Post to Twitter
Like what you see? Go ahead and show your support! UCAN is a truly independent non-profit watchdog organization, dependent on grassroots donations like yours!
Utility Consumers' Action Network
(619) 696-6966 or file a complaint about a company online.
Terms & Conditions
UCAN.org is made available by the Utility Consumers' Action Network to assist you in becoming what you always knew you could be, a consumer ROCK STAR! We take no corporate money, and are beholden only to you, the consumer. As such, the site is here for educational, advocacy, and empowerment purposes, as well to to give you general information and a general understanding of the law. Just remember this site is NOT here to provide specific legal advice. By using this web site you of course understand that there is no attorney client relationship between you and the Web Site publisher, UCAN. The Web Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
That said, get to digging on the site, inform yourself, speak your mind, and earn Watchdog Bones! This is YOUR site, and we mean it. So comment on any of the content, discuss the latest issues in the forums, file a complaint on a company with the fraud squad, and generally cut loose.
See our Privacy Policy and Copyright Policy, Some Rights Reserved
- Remember, if you have any questions about copyright law or need legal information regarding intellectual property, the internet, or new technologies, visit our affiliate New Media Rights at www.newmediarights.org. If you are in the San Diego region, you can also can apply to use our multimedia studio and equipment for free.
extra billing charge?
I just moved to VA and when I got my first water bill I noticed several extra charges. I understand the connection fee and taxes and even the extra charge to pay by credit/debit card. I don't understand the extra "billing charge". The company charges an extra $3.50 each month to cover the cost of printing and mailing the bill. Isn't this supposed to be figured in their operational overhead? I worked for a municipality in GA that supplied water and we never charged extra "billing fees". These came out of our overhead because they were part of the charges that we could include when we filed our taxes. Bill preparation costs (labor), materials, and postage used are taken as deductions - correct? Is this legal to charge extra billing fees to the customer?
Post new comment