I wish I would have found the above website prior to spending my money with Liberty Wireless. Sure, you can conveniently order minutes online. You will never receive them until numerous phone calls, hours on hold, several emails providing proof that you paid and then, even then, you may not have your minutes. I told them to keep the minutes and refund my money. Do I have that money? No. Still waiting and getting ready to call for the 12th time in the last 4 days. What a terrible customer oriented company. If you ask the representative what happened or why it happened, they will not even answer you. They just sit there in silence. Wow! What an experience!!!!

You should see if MetroPCS is in your area. I have been using MetroPCS without a hitch for about 6 months. I love the service,support and the price. I get Unlimited minutes, Unlimited Internet Access, Unlimited Text Messaging, Unlimited Picture Mail, Unlimited 411 (Yes, Unlimited 411) for a total of $51.13 this includes all taxes. If you are in there coverage area, I would check them out at http://www.metropcs.com

I have had Liberty wireless for about five years now with hardly a problem. I must be the exception here by reading all the complaints, but hey keep in mind this is a service that offers no credit check, no deposits, really no hassles whatsoever to sign up and get service and in this day and age when companies want all your details and private info and what color underwear you are wearing, blah blah, to get a phone it's nice to be able to say I just want simple cell service and leave me alone. Liberty provides that. Don't expect them to have all the bells and whistles that most contractual companies have. That's the comprimise you make for not wanting all the hassles of credit checks and contract, etc. Perhaps it is because I have had very low expectations for my cell service I have been very happy with them. The only things that were important to me was that I wanted to be able to call whenever I want from wherever I want pay for my bill in advanced and be done with it. They have reliably provided that to me the whole time. They have free from anywhere to anywhere calling. I was delighted that I could be anywhere in the country and my terms all still applied and the phone tracks where I am at and has always made the appropriate adjustments as far as timezone and minute calculation automatically. Now maybe my good fortune with this company is because I signed up long ago and am in some locked position that maintains good service, I am not sure.
What is true about the other complaints are yes the only way to pay your bill each month is to call and give them you credit card info each time. The remaining minute calculation isn't to the minute exact, but again it lets me know my general remaining minutes and hey common sense of calculating my time on my calls and being concious of my monthy average keeps me on track. If I under calculate and go over or run out close to the end of my cycle I go each month only a few hours or at worst a few days without service while my minutes change cycles. All my contacts are used to this glitch so it's not a big deal to me. That's why I have a land line.
Also yeah much of their upgrades are not really available. You can change your minute plan no problem, but I have wanted from time to time to get a new phone and they don't really have any availble right now. Kind of a bummer, but I don't mind using an old phone I'm not all about the latest technology right now. But if you do want the mulit-technological options at all times then yeah you'll be disappointed.
Customer service is difficult to communicate to alittle, but again if you keep it simple then it's pretty easy. Pay bill? yeah Pay bill, ok thank you. That's about it.
So I defend Liberty to say that hey they provide what they offer, which is simple reliable phone service, they don't promise a bunch of bells and whistles so don't expect them. Pay your bill each month & you'll have a phone. People are in such high demand for EVERYTHING to be overly abundantly convienent with tons of options and all done for you with absolutely no little glitches here or there and hey life is not always like that so I don't expect any technological service to be either. So again, if you want to be a bit more under the radar and not have to shell out all your info and you family history just to use a cell phone then chill out, relax, go with the flow, don't expect too much from Liberty Wireless and you'll be satisfied with your basic cell phone service for years like I have been.

It is all true. After you jump through enough hoops your telephone service will be adequate. However, Liberty Wireless will not send the rebate for the telephone that you buy. What you pay for it up front is what you will pay. The price of 200 minutes has gone up twice in less than a year, with no notification or explanation. Their service of recharging minutes online does not exist. Their "business office" is actually a call center in India, and is only available during US business hours, making it inconvenient to call to recharge the monthly minutes. The call center personnel are friendly and considerate enough, but are totally uninformed as to of any part of the company other than recharging your cellphone minutes. I recommend highly NOT doing any sort of business with Liberty Wireless.

Crazy service this one. Got my cell phone stolen and took 2 weeks to get a new one.. Then when I did get it yesterday, the customer service werent able to unlock the phone and explained it can take4 to 5 days to get a new unlock code !)

Definately not worth the hassle as previously explained.
Al

Liberty Wireless is a HORRIBLE service! I've lost time, money and family members because of their inability to service their customers over the past 7 months of their (so called) 'system upgrade'. Liberty Wireless filed for Bankruptcy in November 2007.

The phone is used for emergencies only and while caring for 2 dying family members, service was cut off, preventing me from helping people I love who were in need. I have never missed a payment and have been very patient. After 2 years of trying to get the $100 rebate and 7 months of having them suddently stop phone service (paid automatically every month), having credit cards put on hold because the system upgrades made the automatic credit card payment in their database incorrect , I am done trying to reason with them.

Have spent over 400 hours of my time in the past 7 months trying to get service restored after they began their 'system upgrade'. Any company with over 7 months of a 'system upgrade' which results in terrible service should consider finding someone else to handle the upgrade. As of November 7, 2007, they still can't communicate with their customers and are inconviencing customers, costing them far more than time, money and aggravation. They are cutting off service to good paying customers without communicating with them and without reason. You currently can't manage your account online, they send no emails or txt to the phone if there is a problem, and are unreachable when you call to try to resolve the issues with them.

When you call Customer Service, the first message is 'where customer's come first'. The longest you can be on the telephone with them is 1 hour and then you're disconnected to prevent 'fraudulent calls'. They make you call back over and over again - they think you'll give up. They use their customer service team to prevent against customers talking to a supervisor - who won't do anything for you in the end. They will tell you that a supervisor isn't available - that isn't true. Be persistent and you'll eventually reach someone. They spend their time with fake apologies but don't care. They may let you hold for 2-3 minutes to hold for a supervisor (if you're persistent) until the hour is up and you're disconnected. Keep calling back or have mass number of people call at once until you get a supervisor.

Johnathan Ferguson is the supervisor. Mr. Robert Goodman is the Vice President of Customer Service. Check the Better Business Bureau reports for the many complaints already filed. Inphonics was associated with them at one time, and although they share the same space and resources, claim that they are not in association. Call any of these numbers - they'll tell you that they aren't associated - which means they don't care how they are affecting their customers. They are associated and are doing shady business.

(800) 444-9543
(800) 474-9745
(800) 973-0691
(866) 274-8573
(866) 607-9877
(866) 615-0682
(866) 635-7400
(866) 755-4237
(866) 816-5873
(866) 841-9124
(866) 841-9125
(877) 277-9233
(888) 378-6509
(888) 378-6567
(888) 466-5651
(888) 919-7692
(888) 947-3359
(202) 333-0001
(301) 361-1011
(703) 636-4600