in may of 2005 we purchased a spa from Florence Hearth & Patio which we paid cash for. we sent in the first paper work when we were suppose to by registered mail and received our signed card back, it was signed by S. Duran. We waited and at the right time we sent in the rest of the paper work by registered mail to receive our $15,00.00 and it was returned to us as undeliverable and not forwardable. The phone number we have is also no longer any good. this whole nerf is nothing but a scam to cheat honest people out of money. we are contacting an attorney and will also enter a complaint with the attorney generals office in Oregon and will contact the attorney generals office in Colorado. There has to be a way to stop these crooks from cheating people and living high on the hog on our money.

Well, now it is March 2009. After spending $12.79 to send my claim to NERF I find out it doesn't exist. Not to mention waiting four f*^&ing years and doing everything perfecting to collect the rebate. Ha. Anyone have any new information?

I sent my paperwork by registered mail in October. I received the return receipt back, which was signed by Susan Duran, the same person who sent the 24 month reminder and their change-of -address. I waited 10 weeks, and after no response, I sent a certified letter requesting a response from them. The certified was returned to me as 'undeliverable, unable to forward'.
I filed a complaint with the Attorney General of Washington State, but their attempts to contact the company were also unsuccessful. If anyone knows a way to contact these people, please let us know. The Attorney General will proceed, if they can be found.

I sent my rebate stubs in for my last rebate check, which we never got the first. When I sent it in registered mail, which they recieved because I got the return card. I waited for 12 weeks, then sent them a letter, guess what, the letter was returned with a no forwarding address label on it. They must have shut the doors and not told anyone. Sorry folks, they aren't there anymore.

Do you know if there's any way to get the money I've been promised. I submitted my parperwork in July for $42,000 for both my wife and me. In September, I talked to a lady that said I had to wait until the end of September. I called and left messages about 2 weeks ago and now I'm not getting any response. The phone number isn't working now.

Tim leaves a phone # that no one will answer. How about an adress to this place.
Why is it so hard to find an address for Him. Is thier really such a company?

Once again lied to. I did everything the paper work told me to do, even a name and address change. Where did this information go? I was right on time and completed all paper work. Olny to get back my envelope saying it was an undeliverable address. This cost me $10.00 every time to send something registered mail. I am not rich witch is why I tryed this. NEVER Again!
This is a SCAM

I am in Ohio waiting on a $7,000.00 rebate from a swimming pool purchase. Good luck, right? I can't believe I got taken on this. I used what I thought was a reputable dealer. Can't they be held responsible fo this? Everything, and I mean to the letter, was done perfectly on the paperwork for the rebate. It has been a few months now with nothing and I am getting ready to contact authorities to see what I can do. I cannot stand thieves. This rebate was a big part of our decision to make this purchase. I am retired (disability after 25 yrs. on job with arthritis) with teenagers at home and like most folks could use this money. Did I mention I hate thieves? This has to be stopped before others are sucked in.

My husband bought fencing and decking through Mastergaurd Inc. which offered us the rebate. We sent in the check stub by the 17th day as stated by certified mail. At the 47th month we sent in all the paper work. We recieved a denied letter saying the order wasn't signed which it was and also we didn't have the certified return slip to prove we sent it in by the 17th day, and that we didn't send our check voucher in separately and certified. First off our work order was signed, and also, the certified return slip was destroyed in a flood, so how was we suppose to send it, and also our paperwork Was sent separatly, it may have been in one mailing envelope from UPS but the paperwork for each was in separate envelopes which had to be signed for, so we lost $13,000. Now I sent in our last check voucher which you will probably deny because We don't have the return slip showing we sent in the first one certified. If you keep records like you are suppose to, why would you ask for that anyway? When you sent the reminder letter, it had our check numbers on it. Is this another way of not paying up on the vouchers?

I have read NERF's "terms and conditions" from top to bottom and also every post to date on this page (8/09/08). What sickens me more than the 'enterprising leeches' who came up with this scheme (I am educated Mr. Stubbs, you just can't confuse me) is the complicity of the merchants who offer it. One can only imagine how NERF markets this to merchants to make them think it is actually in their best interest as consumer-oriented businesses to offer this scheme. I received this ploy from New Windows For America in MN which is heavily advertised on the radio, and which brags about their service awards. Their salesman gave no details about NERF but emphasized the dollar figure AFTER the 'rebate', and did not inspire confidence in the company as a whole. After reading the terms and conditions later (I did not purchase anything) I was appalled by the shoddy practices outlined. Mr. Stubbs protests that the rebate is really a 'bonus', implying that consumers should be happy for whatever they get and even thank them! This is not the Soviet Union, Comrade - why don't you and your cronies get real jobs like the rest of us?

For all the hoopla from the non-believers, especially UCAN(from San Diego), they had to eat their words and beg NERF to allow a customer to resubmit their vouchers after UCAN had made the customer register late.

Wow, a consumer advocate that was admitting they were wrong, they had messed up the customers opportunity to participate in the NERF program? Unheard of! But thats exactly what happened.

Yet, they didn't believe in the NERF program, supposedly. I thought it was a scam UCAN? If it doesn't work, why did you request the customer have his vouchers accepted & registered after you had messed up this good guy?

So there you go! IT DOES WORK & UCAN KNOWS IT & ADMITTED IT WAS THEIR FAULT!

Unlike what has been stated by Tim Stubbs, the sales representative did NOT explain anything about NERF before beginning his sales pitch about the New Windows for America products. I am a very cynical and non-trusting person when it comes to sales people and certainly felt that after the sales pitch the rebate fell into the too good to be true category.

The windows we were considering cost approximately $21000 for 18 windows and 2 patio doors. After the 75% "rebate" the cost to us would be $4250 - a very good deal. Then I turned to the Internet to see what others had to say and found this web site.

There's one main question I would like Mr. Stubbs to answer: Why aren't the terms and conditions of the rebate (i.e. the fine print) fully explained on your web site? I do plan on emailing you for the terms and conditions but am really skeptical about your company since you are keeping the terms and conditions such a secret. The entire rebate scheme is dependent upon the fine print and you won't publish it or let people see it until they have purchase products from an affiliated dealer. That's laughable!

On the positive side - I am impressed that you have taken the time to address our questions and concerns on this forum.

Tim puts his name behind his posts for all to see....but those that have a problem with NERF fail to put up thier full names or any name at all. Isn't this Internet thing a great invention, you can say anything about anybody no ramifacations, no responsibility........what if I posted as Anonymous and said that EVERY post so far has been from contractors that have not been allowed to be a part of NERF and that this is thier way of trying to get back.....would you believe this to be true because I posted it?? should you?? Maybe try talking direct to the parties involved, first, call Anonymous, then call NERF and talk to them.

It Looks like this company is about to get pinched. With an attorney General filing suit, it usually means they have done their homework about the deception in the business practices. Attorney Generals dont file Frivilous suits against people!!!!

Tim Stubbs, You mention paying out 26 valid claims to date... Can you, or are you willing to disclose how many vouchers were originally issued? Then, can you or will you disclose how many people sent in for their rebate checks, that were dis-qualified in their attempt to claim their rebate?

I fully agree with the fact that their will be slippage, but lets just see the numbers.

I have a feeling this information will not be made available, except MAYBE in the court case that has been filed..

I see there being two different loser groups here.
1) the customer who will never see their rebate $$
2) the businesses that were dooped by the NFR or NREF and offer the rebates. Because in the end those businesses are going to be the ones who get the bad publicity and are going to be left to answer to the consumers that are left with nothing....

Colorado Operators Of National Energy Rebate Fund Being Sued By Wisconsin For Deceptive Marketing Practices
Thu, 10/04/2007 - 09:08 — admin
Department of Justice Adds Defendants To Lawsuit Against Dane County Window Retailer Accused of Using Misleading “100% Rebate” Scheme to Sell Its Window Products
October 3, 2007 -- MADISON — Wisconsin Attorney General J.B. Van Hollen announced today that his office has expanded a consumer protection lawsuit to include a Colorado company, National Rebate Fund, Inc. The state’s original action, filed in June 2007 in Dane County Circuit Court, was brought against Kool View Co., Inc., of McFarland, Wisconsin, and alleged that Kool View used misleading representations in its marketing of “100% rebates” from the purchase of windows and other products, ostensibly tied to a participation in an “energy field study.” After the state brought its action, Kool View agreed to stop marketing the “NERF” rebates.

According to the state’s complaint, National Rebate Fund, Inc. offers rebates to consumers through its program known as the National Energy Rebate Fund, or NERF. The lawsuit alleges that Kool View and the National Rebate Fund, Inc. have engaged in deceptive marketing of the NERF rebate program. Among the defendants’ representations that the state alleges are false, deceptive or misleading include:

1. That sufficient funds are set aside to pay rebate claims;

2. That the escrowed rebate funds are invested and mature during the four-year waiting period before consumers can claim their rebates;

3. That the rebate program is tied to participation in an “energy field study;”

4. That the rebates are funded by the savings generated from the reduction in traditional media advertising by the participating merchants;

5. That the rebates are similar to typical consumer rebates, or to insurance policies;

6. That the rebate payments are handled by an unbiased, independent third-party company;

7. That the rebates are limited to the first 100 customers, or are being offered only for a limited time.

According to the complaint, since 2005, Kool View customers have received NERF rebate vouchers totaling over three million dollars. These vouchers have been represented to be redeemable four years after issuance. On average, Kool View rebate customers hold vouchers with a face value of approximately $15,000, with some consumers holding rebate vouchers exceeding $40,000. However, the rebate fund contains at most only 8% of the amount required to redeem the entire rebate vouchers issued.

In addition to adding National Rebate Fund, Inc. as a defendant, the amended complaint adds as defendants to the suit the owner of National Rebate Fund, Inc., Timothy Stubbs, and two other key employees of the company, Dan Golden and Matthew Stubbs. The three individual defendants all reside in Grand Junction, Colorado, which is also where National Rebate Fund, Inc., is located.

The amended complaint also names as a defendant Alan Anderson, the owner of Kool View Co., Inc., who resides in Madison, Wisconsin.

The case was investigated and referred to the Department of Justice by the Wisconsin Department of Agriculture, Trade and Consumer Protection. In its suit the state seeks an injunction prohibiting the defendants from further marketing of the rebate program, as well as forfeitures for violations of Wisconsin consumer protection laws and restitution for injured Wisconsin consumers.

The suit has been assigned to Dane County Circuit Court Judge Steven Ebert. The State is being represented by Assistant Attorneys General Lara Sutherlin and John Greene.

Source: Wisconsin Attorney General

ANYTIME !! ANYONE ! tells me This is FREE !! Then I know it must be a Dam LIE !!

I hope someone Sues the Hell out or NERF and any Company that is connected to NERF !

I really HATE SCAMS and as soon as I looked at the NERF Website ,, I knew in my Hear they were SCAMING People .

It would Tickle me to death if Some Aging Senior Citizen went to that Company and Shot Everyone that works there and I would give the Guy a MEDAL !!

I see Secure Roofing here in San Diego riding around in their Cars and Trucks Advertising the FREE ROOFING Scam Because that Dealer is associated with NERF and their SCAMS !

And I'm Sure that sooner or Later someone will take them to COURT and Fry their Ass real Good and I hope I get on that JURY so I can Award the Biggest Fine in History !!