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SDG&E power failure on Labor Day, September 3
I was one of many people living in El Cajon whose power went out on Labor Day. I was without power for 8 hours. I had to use my cell phone to call SDG&E as without power, my phone was not working. There was no special number to call and I had to go through several phone menus to get to a real live person. This person could not give me any information but suggested I call back every hour or so. When I called the second time, I was told there was no direct way to get through to a real live person. The third time I called...3 hours into the power failure, I was told that the power might be turned back on at 5:00, but no one knew for sure when power would be turned back on. And no, there was no direct way to contact a person, I had to go through the menu (for after hours reporting of problems with power going out). Oh, and finally there was a message on this menu that there was a power failure but to be patient because crews were working to turn power back on. Each time I called, no one I spoke to had any idea of where the crews were working, but that the crews were out there working hard to get the power back on.
I was also unaware that SDG&E people had contacted the media about anything...but then how could I, a ratepayer know this with my power being out.
When the power finally came back on, I was so stressed out, I sat up most of the night trying to calm down. I don't have a car and because it was a holiday the bus service was almost non existant in my area (El Cajon). And when my cell phone faded because I couldn't charge it without power, I really was cut off because I had no way to call even 911 for help if I needed it. And to now learn about the cavalier way SDG&E officials treated the power failure convinces me, as never before, that this company and its officials are the most dispicable company imanginable.
Shame on this company for the way it treated its ratepayers during the power failure. And shame on this company for the way it lies to the media and the community it serves.
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