Just went to the local Verizon store to inquire about changing my plan. We want to drop a line (down to 2 lines) and update our phones. We were informend we have 4 months left in our contract and would be charged $175 for the ETF.
So much for pro-rating a fee...

I used to work for Sprint Project at Teletech Mexico and a way to make extra money for our pockets is selling extra services/features like text messages plans, data plans or simply change a price plan (we were forced to sell as a customer service representatives even though Sprint has a Telesales deparment and our main duty was to fix billing issues. According to Sprint Matrix which I personal found really improper is mandatory to sale and if u dis not sell we were in trouble) as a result there are a lot of customer service representatives that add services/feeatures or change price plan without authorization of customer in order to make extra bucks to support our families. Make sure after you call to any customer service representative of any Sprint area request Elid number, full name and location of a call center as well as Supervisor name and supervisor Elid (Elid is the customer service ID - eg:lu420491 Luis) Sprint is not what advertisement says. Watch out for this company worst custome service ever.

O2 and Orange are the big mobile provider in UK and they offer very cheap schemes for their customers over there. These companies also provide customer to the mobile phone manufactures. O2 Contract deals is very cheap scheme.

I have had this same cell service for many years....last year we renewed, adding 2 more years for a new phone.

I just called to see what they will charge to cancel (for two lines). It is $720! That should be illegal.

My daughter has frontal-lobe brain dysfunction (damage), is a Special Education person who participates in Special Olympics. I have "Power of Attorney," as her father over all matters including, but not limited to; Medical and Financial. She managed to obtain two cell-phones from T-MOBILE (she is over 18 years of age). Upon loosing one of these and while attempting to replace it, she was given and charged for a third line by means of false-representation. After contacting T-Mobile in an attempt to cancel these services do to her inability and lack of capacity to enter into contracts - they refused, unless she pays $600.00 in termination fees for three lines. They would not even eliminate two of the lines ( 9.99 each; one from a phone that was lost, and the third line as noted) while we maintained only one with them, nor could she cancel the $19.99 a month text messaging fee.

The representative for T-MOBILE, finally stated, "if you fax CUSTOMER SERVICE the Power of Attorney, you can cancel all lines without any charges, or fees."

We are still waiting for a confirmation, via e-mail from "Customer Service."

In November a rep. at Costco sold me a new plan with Verizon. My plan with T-Mobile I thought was just for a year and had expired in September. Although I couldn't see the screen he was looking at he said "yep" my contract was up and sold me 4 new phones and a new 2 year plan with Verizon. Now I get a bill from T-Mobile saying they want $600 in cancellation fees and that I had a 2 year contract. I have checked all my paper work with T-Mobile and nowhere does it say how long the contract was for. I had done it on the internet. Who is liable for this? Me or the Rep. at Costco?

What do you do when the compnay is chraging you for $500 in text messaging that you had asked to block/cancel a month before? WOuld you file a cliam with the Consumer Bureau??? We've been having endless problem with this company and unwanted/extra charges? Would it be better to switch?

Couple of things. When you change your "base" plan, or if you take advantage of one of those discount offers they give, make sure you ask if you're outside the "right plan promise period" or not (last time I made a plan change, it was 3 mo, but the rep told me it's now 6), if you are, you HAVE to change your agreement, and there's no way out of that. It's in the small print on that nice little "welcome" kit you got with your phone in the first place. Things I've noticed: if you call in to customer care, there's a 50/50 chance you're going to get some dweeb from overseas, these folks have been the ones that have given me the most problems. Every time I get an American, or better yet someone from the cancellation department, I get treated like a queen. Negotiating with sprint is alway a little give and take, you'll get a deal, but they want to make sure they get to keep you around. I don't have a problem with that as long as I think I'm being treated fairly. Just for the heads up, my plan is $35, I've got the old 450 plan that doesn't get overage (I just pay $5 more per hour I think), 7 pm night and weekends, unlimited roaming, the internet for $10 and a couple hundred txt messages to boot, oh, and I only paid $250 when I upgraded to my new Treo. You get a lot more from them with sugar than you can with vinegar. Oh yeah, never do phone upgrades in the store, do it over the phone, and if they offer to send you to "telesales" tell them you want to cancel.

If you follow my advice, you'll be happy, and they'll be happy. :)

The password or the last of your SSN enables us to disclose information from your account and is not necessary if the employee wants to make changes to an account (it shows the password/last of SSN to the employee for verification). That being said - if you are experiencing issues where people are making unathorized changes on your account please notify a representative or supervisor when you notice these changes being made. If someone has attained your password and is changing your service through the website as a malicious intent - changing the password on your web access may be a good approach for you.

Always check your contract termination date.Sprint will change the contract termination date without your knowledge or decision.Take a print out of your contact termination date for future reference.If you call customer service of the sprint for any reasons don't give your password for their verification (online passwords).You can give your last SSN or account number.How they can ask our personnel passwords.Dont trust them. If you give your password they can log in as you and change your plan upgrade your contact everything.They will rob you by giving you certain fabulous offers.Later you will know that you are willfully steeled by upgrading your contracts.