267949
DGX/k47 2/28/2007

BEFORE THE PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA

Order Instituting Rulemaking Into Implementation of Federal Communications Commission Report and Order 04-87, As It
Affects The Universal Lifeline Telephone Service Program.
Rulemaking 04-12-001
(Filed December 2, 2004)

ASSIGNED COMMISSIONER'S RULING DIRECTING CARRIERS TO
IMMEDIATELY COMPLY WITH GENERAL ORDER 153 AND
DECISION 06-11-017 AND SETTING FOLLOWUP ACTIONS

I. Summary
It has come to my attention that Pacific Bell Telephone Company dba AT&T California (AT&T) and Verizon California (Verizon) are not complying with portions of General Order (GO) 153, Section 4.2 relating to providing California LifeLine service information1 and Commission Decision (D.) 06-11-017. More specifically, both AT&T and Verizon continue to bill customers for the service conversion charge in Section 8.1.3 of this Commission's GO 153, despite the six-month suspension of these charges in D.06-11-017. This Assigned Commissioner's Ruling (ACR) directs AT&T and Verizon to immediately comply with GO 153 pertaining to the California LifeLine program and D.06-11-017.2 Commission staff have also determined that customers who enter into the LifeLine certification process are experiencing problems similar to those that had occurred in the verification process. This ACR directs AT&T and Verizon to ensure that customers who have been deemed ineligible under the current certification process receive bill credits for all charges that would not otherwise accrue pursuant to GO 153.

II. Background
In July 2006, the Commission implemented D.05-04-026, the adoption of a program of income certification and annual verification, as required by the Federal Communications Commission's (FCC) (April 29, 2004) Lifeline Order.
The Commission's third party administrator, Solix, began to mail annual verification notices to customers currently enrolled in LifeLine. Those customers were required to return the completed form to Solix. The new verification process resulted in an unprecedented low response rate during August and September 2006. Under the newly implemented process, customers who did not return the verification form were sent a letter stating that they were being removed from the LifeLine program and would be required to pay regular telephone rates. On November 1, 2006, I issued an ACR suspending the verification process for six months to allow staff to analyze the reasons for the low response rate and determine a solution.
In conjunction with California telecommunications carriers, Solix, and consumer groups, Commission staff has been working, and continues to work, to resolve the low response rate issue. Through the efforts of staff, a tremendous amount of progress has been made and we anticipate an on-time lifting of the six-month suspension.

III. Consumer Impacts
During the initial discovery of the verification process problem, the Consumer Affairs Branch (CAB) began to receive complaints from consumers appealing their elimination from the LifeLine program. These complaints came in the form of approximately 500 letters per day and even more phone calls. D.06-11-017 required CAB to discontinue processing appeals of disqualifications based on late-filed responses or non-responses to the verification notice. Instead, the customers were to be informed that they would be reinstated to LifeLine service, pending a subsequent verification during the next year. Solix was directed to send affected customers a letter explaining the restoration of LifeLine service and that over the course of one to two telephone bills, the customer should expect any associated service charges to be deleted from their bills.3 Solix mailed the explanation letters to customers the week of November 26, 2007. The Commission expected the number of letters and calls in regard to the new LifeLine process to decrease after Solix issued the explanation letter. However, the customer complaints did not decrease. In August 2006, CAB received 15 LifeLine informal appeals. By December 2006, the number of appeals soared to over 1,000 and the number of LifeLine calls were almost 2,700. CAB has identified several trends within these calls. Many consumers reported they were not receiving bill credits, including credits for the service conversion charge, as required in D.06-11-017. Many consumers, when contacting their carrier about the failure to receive bill credits, did not receive correct or complete information from carriers. In some cases, consumers reported being forwarded directly to CAB from the carriers' customer representative without the customer's prior knowledge. In December and January, Commission staff met with representatives of AT&T and Verizon to discuss ongoing consumer-related LifeLine problems. Staff expressed concern about the impact of consumer questions and complaints regarding the LifeLine program on CAB's workload and consumer accessibility to CAB. CAB's initial data showed that a significant portion of the increase in call volume into CAB and the duration of the calls were attributed to customer confusion or misinformation regarding the LifeLine program and the process for eligibility. Staff sent letters to AT&T4 and Verizon5 confirming this discussion and noting GO 153, Section 4.2 which requires carriers to provide appropriate and accurate information to customers about LifeLine. Staff committed to ongoing discussions with AT&T and Verizon on a regular basis to give the carriers the opportunity to provide feedback about measures implemented to eliminate the LifeLine misinformation and subsequent customer confusion. Since January 29, staff has conducted approximately 50 calls to both AT&T and Verizon call centers to determine whether customers receive correct and complete information regarding LifeLine. The information gathered from these calls provides the Commission with a disturbing picture of what consumers are being told by AT&T and Verizon. Several AT&T and Verizon representatives, when asked for information on LifeLine, told the caller to contact Solix or the Commission and provided the caller with a contact number. Nearly half of the AT&T and Verizon representatives provided either incomplete or inaccurate information on the program. At least one consumer representative did not know or have information about LifeLine. None of these practices is compliant with GO 153 Section 4. I am also concerned that the manner in which the certification process6 is being administered is leading to conversion charges being placed on the bills of some customers. It appears that a "conversion/regrade" charge is applied to customers who have applied for certification as a LifeLine customer and are rejected and then placed on a non-LifeLine residential service rate. Some of these customers are truly requesting LifeLine qualification for the first time. Some are, in fact, verification process customers who have had problems with the verification process (as detailed in D.06-11-017 and the associated November 1, 2006 ACR) but have been advised to seek new certification as a faster approach than appealing the verification denial. Regardless of the cause for denial, if a customer is denied certification, it is my understanding that some carriers are not only placing the customer on a non-LifeLine residential rate and charging appropriately the difference between LifeLine and non-LifeLine connection and recurring service charges, but are also imposing a conversion/regrade charge. It seems inappropriate to charge a "conversion/regrade" charge to customers having difficulty with the certification and verifications process which may be of no fault of their own. In fact the customer is only provisionally in LifeLine pending action on the certification request and a denial is not a conversion or regrade, but a rejection of a request for a certification. Certain costs of administering the LifeLine program are recoverable from the LifeLine fund and should not be imposed on the customer. This is a separate issue from an existing non-LifeLine customer who successfully changes to LifeLine and does pay a conversion/regrade charge, albeit of a discounted nature.

IV. Commission Response
As a result of the ongoing problems with incorrect customer billing and misinformation to customers, I am directing AT&T and Verizon to immediately comply with GO 153 and D.06-11-017. Four months has been an adequate amount of time to implement changes in the two carriers' billing software and to train consumer representatives to correctly respond to calls regarding LifeLine service. I order both AT&T and Verizon to report to the Commission's Executive Director no later than Friday, March 2, 2007 with a timeline of measures to be implemented in order to correct these problems. In addition, both carriers shall provide a weekly update to the Directors of the Telecommunications and the Consumer Services and Information Divisions until the problem has been completely resolved.
I am also directing that in complying with GO 153 conversion/regrade charges not be imposed on a customer who is unsuccessful in its certification request and is by certification denial placed in a non-LifeLine service. To the extent that customers have been billed the conversion/regrade charges, (i.e., charges beyond those authorized in GO 153, Section 5.4.4), carriers are instructed to credit or refund those charges to customers who initiated the certification process on or after July 1, 2006, consistent with the requirements of D.06-11-017. The certification process is not suspended for reasons discussed in D.06-11-107.
The magnitude of the number of consumers affected by these problems is of grave concern. I therefore request the Executive Director to provide an overview of the problems discussed in this ACR and the proposed resolutions to the entire Commission at its regularly scheduled business meeting on March 1, 2007. Additionally, I request the Executive Director to provide regular updates as appropriate. Likewise, I will hold a public meeting at the Commission's San Francisco offices on March 8. I request the Executive Director to require Solix to attend the meeting. At that time, AT&T and Verizon shall provide an update on all related aspects of the LifeLine processes including their efforts to comply with this ACR and GO 153 and the Executive Director, staff, and Solix shall provide an update on their activities. Opportunity will be given for public comment and questions.

IT IS RULED that:
1. Pacific Bell Telephone company dba AT&T California (AT&T) and Verizon California (Verizon) shall immediately comply with General Order (GO) 153 and Decision (D.) 06-11-017.
2. AT&T and Verizon shall report to the Commission's Executive Director no later than Friday, March 2, 2007 with a full description of the measures being taken to comply with GO 153 and D.06-11-017.
3. AT&T and Verizon shall provide a weekly update to the Directors of the Telecommunications and Consumer Service and Information Divisions on measures implemented.
4. The Executive Director shall provide an overview of this issue to the full Commission on March 1, 2006.
5. A public meeting shall be held at the Commission's San Francisco office on March 8, from 10:00 - noon, at which time AT&T and Verizon shall provide a report to the parties of this proceeding and respond to their questions.
6. The Executive Director shall arrange for Solix to attend the March 8 meeting and provide an update improved processes.
7. All customers deemed ineligible under the current LifeLine certification process shall be held harmless from the imposition of all charges that would otherwise not accrue pursuant to GO 153 Section 5.4.4.
8. All customers deemed ineligible under the current LifeLine certification process should not be subject to charges beyond those specified in GO 153 Section 5.4.4.
Dated February 28, 2007, at San Francisco, California.

/s/ DIAN M. GRUENEICH
Dian M. Grueneich
Assigned Commissioner
INFORMATION REGARDING SERVICE
I have provided notification of filing to the electronic mail addresses on the attached service list.
Upon confirmation of this document's acceptance for filing, I will cause a copy of the filed document to be served upon the service list to this proceeding by U.S. mail. The service list I will use to serve the copy of the filed document is current as of today's date.
Dated February 28, 2007, at San Francisco, California.
/s/ KRIS KELLER
Kris Keller
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************ APPEARANCES ************
Josephine Wong
APEX TELECOM INC.
PO BOX 1917
OAKLAND CA 94604
C. Hong Wong
APEX TELECOM, INC.
113 10TH STREET
OAKLAND CA 94607
(510) 521-2771
hongwong [at] apexglobalnet [dot] com
Anna Kapetanakos
Attorney At Law
AT&T CALIFORNIA
525 MARKET STREET, ROOM 2024
SAN FRANCISCO CA 94105
(415) 778-1480
anna.kapetanakos [at] att [dot] com
Greta Banks
DORETTA DEA
AT&T COMMUNICATIONS OF CALIFORNIA
525 MARKET STREET, 18TH FLOOR, 4
SAN FRANCISCO CA 94105
(415) 778-1271
greta.banks [at] att [dot] com
Brian Plackis Cheng
BLUE CASA COMMUNICATIONS
911 OLIVE STREET
SANTA BARBARA CA 93101
finance [at] bluecasa [dot] com
Linda Burton
DEBBIE BEHIE
PO BOX 219
OAKHURST CA 93644
(559) 642-0229
lindab [at] stcg [dot] net
Joleen Hogan
LORRIE BERNSTEIN
CAL-ORE TELEPHONE COMPANY
PO BOX 847
DORRIS CA 96023
joleen [at] cot [dot] net
Yvonne Smythe
CALAVERAS TELEPHONE COMPANY
PO BOX 37
COPPEROPOLIS CA 95228
(209) 785-2211
Kimberly Kretchmer
CITIZENS TELECOM COS OF CA/GS/TU
180 S. CLINTON AVENUE
ROCHESTER NY 14646-0400
Kimberly.Kretchmer [at] frontiercorp [dot] com
Margarita Gutierrez
Deputy City Attorney
CITY AND COUNTY OF SAN FRANCISCO
1 DR. CARLTON B. GOODLETT PLACE, RM. 375
SAN FRANCISCO CA 94102
(415) 554-4632
margarita.gutierrez [at] sfgov [dot] org
John A. Gutierrez
COMCAST
12647 ALCOSTA BOULEVARD, SUITE 200
SAN RAMON CA 94544
(925) 973-7214
john_gutierrez [at] cable [dot] comcast [dot] com
For: COMCAST PHONE OF CALIFORNIA LLC
Mark P. Schreiber
E. GARTH BLACK,SEAN P. BEATTY,
Attorney At Law
COOPER, WHITE & COOPER, LLP
201 CALIFORNIA STREET, 17TH FLOOR
SAN FRANCISCO CA 94111
(415) 433-1900
mschreiber [at] cwclaw [dot] com
For: SureWest Telephone and SureWest Tele Video
Patrick M. Rosvall
E. GARTH BLACK,JEFFREY F. BECK
Attorney At Law
COOPER, WHITE & COOPER, LLP
201 CALIFORNIA STREET, 17TH FLOOR
SAN FRANCISCO CA 94111
(415) 433-1900
smalllecs [at] cwclaw [dot] com
For: The Small LEC's
Latanya Linzie
COX CALIFORNIA TELCOM, L.L.C.
2200 POWELL STREET, SUITE 1035
EMERYVILLE CA 94608
(510) 923-6220
LaTanya.Linzie [at] cox [dot] com
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Douglas Garrett
Vice President, Western Region Regulator
COX CALIFORNIA TELCOM, LLC, DBA COX COMM
2200 POWELL STREET, SUITE 1035
EMERYVILLE CA 94608-2618
(510) 923-6222
douglas.garrett [at] cox [dot] com
For: Cox California Telcom, LLC
Melissa W. Kasnitz
MAZEN BASRAWI
DISABILITY RIGHTS ADVOCATES
2001 CENTER STREET, THIRD FLOOR
BERKELEY CA 94704-1204
(510) 665-8644
pucservice [at] dralegal [dot] org
For: DISABILITY RIGHTS ADVOCATES
Eric Wolfe
Regulatory
DUCOR TELEPHONE COMPANY
PO BOX 42230
BAKERSFIELD CA 93384-2230
For: DUCOR TELEPHONE COMPANY
W. Lee Biddle
Attorney At Law
FERRIS & BRITTON, P.C.
401 WEST A STREET, SUITE 1600
SAN DIEGO CA 92101
(619) 233-3131
lbiddle [at] ferrisbritton [dot] com
Edward J Schneider, Jr
FORESTHILL TELEPHONE CO., INC.
4655 QUAIL LAKES DR.
STOCKTON CA 95207
ejs [at] ejschneider [dot] com
Linda Cooper
GLOBAL VALLEY NETWORKS, INC.
515 KEYSTONE BLVD.
PATTERSON CA 95363-8861
(209) 394-4000
carlar [at] gvni [dot] net
John L. Clark
Attorney At Law
GOODIN MACBRIDE SQUERI RITCHIE & DAY LLP
505 SANSOME STREET, SUITE 900
SAN FRANCISCO CA 94111
(415) 765-8443
jclark [at] gmssr [dot] com
For: BLUE CASA COMMUNICATIONS
Gail Long
Telephone Company
HAPPY VALLEY/HORNITOS/WINTERHAVEN
PO BOX 1566
OREGON OR 97045
gail.long [at] tdstelecom [dot] com
Erin Dawley
HORNITOS TELEPHONE COMPANY
PO BOX 5158
MADISON WI 53705-0158
Dave Clark
GLENDA KOUNTZ
KERMAN TELEPHONE COMPANY
811 S MADERA AVE.
KERMAN CA 93630
dclark [at] kermantelephone [dot] com
Enrique Gallardo
LATINO ISSUES FORUM
160 PINE STREET, SUITE 700
SAN FRANCISCO CA 94111
(415) 547-7550
enriqueg [at] lif [dot] org
Louie De Carlo
Compliance Manager
MCI METRO ACCESS TRANSMISSION SERVICES
201 SPEAR STREET, 9TH FLOOR
SAN FRANCISCO CA 94105
louie.decarlo [at] mci [dot] com
David Moriarty
MEDIA ONE/AT&T BROADBAND
550 CONTINENTAL BLVD.
EL SEGUNDO CA 90245
Lorrie Bernstein
MOSS ADAMS LLP
3121 WEST MARCH LANE, STE. 100
STOCKTON CA 95219-2303
lorrie.bernstein [at] mossadams [dot] com
For: PINNACLES TELEPHONE COMPANY
Olivia B. Wein
Attorney At Law
NATIONAL CONSUMER LAW CENTER
1001 CONNECTICUT AVE., NW., STE. 510
WASHINGTON DC 20036
(202) 452-6252
owein [at] nclcdc [dot] org
For: NATIONAL CONSUMER LAW CENTER
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Lynne Martin
PAC-WEST TELECOMM, INC.
1776 MARCH LANE, SUITE 250
STOCKTON CA 95207
lmartin [at] pacwest [dot] com
Peter M. Hayes
General Manager
PACIFIC BELL TELEPHONE COMPANY
140 NEW MONTGOMERY ST., RM 922
SAN FRANCISCO CA 94105
(415) 542-7824
peter.hayes [at] sbc [dot] com
Lorrie Bernstein
PINNACLES TELEPHONE COMPANY
340 LIVE OAK ROAD
PAICINES CA 95043-9998
Karl Andrew
Regulatory Affairs
SAGE TELECOM, INC.
805 CENTRAL EXPRESSWAY SO, STE 100
ALLEN TX 75013-2789
Robert B. Ryan
SBC
140 NEW MONTGOMERGY, ROOM 1909
SAN FRANCISCO CA 94105
Joy C. Yamagata
Regulatory Case Manager
SEMPRA UTILITIES
8330 CENTURY PARK COURT CP 32 D
SAN DIEGO CA 92123
(858) 654-1755
JYamagata [at] semprautilities [dot] com
Peter Glass
STEVE BEATTY
SEREN INNOVATIONS, INC.
15 SOUTH 5TH STREET, STE 500
MINNEAPOLIS MN 55402
Peter.M.Glass [at] xcelenergy [dot] com
Jeff Schnur
SOLIX INC.
PO BOX 902
100 S. JEFFERSON ROAD
WHIPPANY NJ 07981
(973) 884-8383
jschnur [at] solixinc [dot] com
Glenn Stover
CAMILLE ESTES
Attorney At Law
STOVER LAW
221 MAIN STREET, SUITE 800
SAN FRANCISCO CA 94105-1906
(415) 495-7000
glenn [at] stoverlaw [dot] net
For: Adir Internation Export Ltd. dba La Curacao
Gladys K. Strong
Specialist-Regulatory
600 HIDDEN RIDGE - HQE02E88
IRVING TX 75038
(972) 718-0626
gladys.strong [at] verizon [dot] com
For: VERIZON CALIFORNIA INC.
Linda Lupton
Regulatory Manager
SUREWEST TELEPHONE
PO BOX 969
ROSEVILLE CA 95678
(916) 786-1677
l.lupton [at] surewest [dot] com
Sean Wilson
TALK.COM
12020 SUNRISE VALLEY, STE.250
RESTON VA 20191
Sharon Thomas
TECHNOLOGIES MANAGEMENT, INC.
210 N. PARK AVE.
WINTER PARK FL 32789
(407) 740-8575
sthomas [at] tminc [dot] com
For: Talk America Inc.
Jeff Compton
Vice Resident Carrier Relations
TELSCAPE COMMUNICATIONS INC.
606 EAST HUNTINGTON DRIVE
MONROVIA CA 91016
(626) 415-1016
jcompton [at] telscape [dot] net
Thalia N.C. Gonzalez
Legal Counsel
THE GREENLINING INSTITUTE
1918 UNIVERSITY AVE., 2ND FLOOR
BERKELEY CA 94704
(510) 926-4026
thaliag [at] greenlining [dot] org
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For: THE GREENLINING INSTITUTE
Dan Douglas
MINDY DUALL
THE PONDEROSA TELEPHONE CO.
PO BOX 21
O'NEALS CA 93645
dand [at] ponderosatel [dot] com
James Lowers
DENISE REYNOLDS
THE SISKIYOU TELEPHONE COMPANY
PO BOX 157
ETNA CA 96027
jtlowers [at] sisqtel [dot] net
Christine Mailloux
Attorney At Law
THE UTILITY REFORM NETWORK
711 VAN NESS AVENUE, SUITE 350
SAN FRANCISCO CA 94102
(415) 929-8876
cmailloux [at] turn [dot] org
For: THE UTILITY REFORM NETWORK
Regina Costa
THE UTILITY REFORM NETWORK
711 VAN NESS AVENUE, SUITE 350
SAN FRANCISCO CA 94102
(415) 929-8876 X312
rcosta [at] turn [dot] org
For: THE UTILITY REFORM NETWORK
Rose Cullen
THE VOLCANO TELEPHONE COMPANY
PO BOX 1070
PINE GROVE CA 95665-1070
Kristie Flippo
TIME WARNER CONNECT
15303 DALLAS PARKWAY, SUITE 610
ADDISON TX 75001
kristie.flippo [at] twtelecom [dot] com
Michael Shames
Attorney At Law
UTILITY CONSUMERS' ACTION NETWORK
3100 FIFTH AVENUE, SUITE B
SAN DIEGO CA 92103
(619) 696-6966
mshames [at] ucan [dot] org
For: TURN
Mary Pharo
VAR TEC TELECOM, INC.
1600 VICEROY DRIVE
DALLAS TX 75235
Jacque Lopez
Legal Assistant
VERIZON CALIFORNIA INC
CA501LB
112 LAKEVIEW CANYON ROAD
THOUSAND OAKS CA 91362
(805) 372-6664
jacque.lopez [at] verizon [dot] com
Lorraine A. Kocen
VERIZON CALIFORNIA INC.
112 S. LAKEVIEW CANYON ROAD
THOUSAND OAKS CA 91362
(805) 372-6945
lorraine.kocen [at] verizon [dot] com
For: VERIZON CALIFORNIA INC.
Don Eachus
VERIZON CALIFORNIA, INC.
CA501LB
112 S. LAKE LINDERO CANYON ROAD
THOUSAND OAKS CA 91362
(805) 372-7276
don.eachus [at] verizon [dot] com
Jesus G. Roman
Attorney At Law
VERIZON CALIFORNIA, INC.
112 S. LAKEVIEW CANYON ROAD, CA501LB
THOUSAND OAKS CA 91362
(805) 372-6233
jesus.g.roman [at] verizon [dot] com
For: VERIZON CALIFORNIA, INC.
Karen Bailey
Verizon West Coast
VERIZON CALIFORNIA, INC.
HQE01G69
600 HIDDEN RIDGE DR., E01E55
IRVING TX 75038-2092
(972) 718-5295
k.bailey [at] verizon [dot] com
Michael Morcom
VERIZON SELECT SERVICES, INC.
600 HIDDEN RIDGE, HQE01J016
IRVING TX 75038
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Thalia R. Gietzen
VYCERA COMMUNICATION, INC.
12750 HIGH BLUFF DR., STE.200
SAN DIEGO CA 92130-2565
Dale Dixon
Attorney At Law
VYCERA COMMUNICATIONS, INC.
12750 HIGH BLUFF DRIVE, SUITE 200
SAN DIEGO CA 92129
(858) 792-2400
ddixon [at] vycera [dot] com
Ross A. Buntrock
WOMBLE CARLYLE SANDRIDGE & RICE PLLC
1401 EYE STREET, N.W. SEVENTH FLOOR
WASHINGTON DC 20005
(202) 857-4479
rbuntrock [at] wcsr [dot] com
For: FONES4ALL
********** STATE EMPLOYEE ***********
Natalie Billingsley
Division of Ratepayer Advocates
RM. 4108
505 VAN NESS AVE
San Francisco CA 94102 3298
(415) 703-1368
nxb [at] cpuc [dot] ca [dot] gov
Karen A. Degannes
Energy Division
AREA 4-A
505 VAN NESS AVE
San Francisco CA 94102 3298
(415) 703-2575
kdg [at] cpuc [dot] ca [dot] gov
Hazlyn Fortune
Energy Division
AREA 4-A
505 VAN NESS AVE
San Francisco CA 94102 3298
(415) 703-1809
hcf [at] cpuc [dot] ca [dot] gov
Jessica T. Hecht
Administrative Law Judge Division
RM. 5113
505 VAN NESS AVE
San Francisco CA 94102 3298
(415) 703-2027
jhe [at] cpuc [dot] ca [dot] gov
Karen Jones
Administrative Law Judge Division
RM. 2106
505 VAN NESS AVE
San Francisco CA 94102 3298
(415) 703-1483
kaj [at] cpuc [dot] ca [dot] gov
Donna L. Wagoner
Water Division
AREA 3-C
505 VAN NESS AVE
San Francisco CA 94102 3298
(415) 703-1942
dlw [at] cpuc [dot] ca [dot] gov
Josie Webb
Energy Division
AREA 4-A
505 VAN NESS AVE
San Francisco CA 94102 3298
(415) 703-1966
wbb [at] cpuc [dot] ca [dot] gov
Sean Wilson
Water Division
AREA 3-C
505 VAN NESS AVE
San Francisco CA 94102 3298
(415) 703-1818
smw [at] cpuc [dot] ca [dot] gov
Angela Young
Information & Management Services Divisi
AREA 3-E
505 VAN NESS AVE
San Francisco CA 94102 3298
(415) 703-2837
ayy [at] cpuc [dot] ca [dot] gov
********* INFORMATION ONLY **********
Esther Northrup
COX CALIFORNIA TELCOM
5159 FEDERAL BLVD.
SAN DIEGO CA 92105
(619) 266-5315
esther.northrup [at] cox [dot] com
For: COX CALIFORNIA TELCOM
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Suzanne Toller
Attorney At Law
DAVIS WRIGHT TREMAINE LLP
505 MONTGOMERY STREET, SUITE 800
SAN FRANCISCO CA 94111-6533
(415) 276-6500
suzannetoller [at] dwt [dot] com
Bettina Cardona
President
FONES4ALL CORPORATION
6320 CANOGA AVE, SUITE 650
WOODLAND HILLS CA 91367
(818) 615-0100
bettina [at] fones4all [dot] com
Joe Chicoine
Manager, State Government Affairs
FRONTIER COMMUNICATIONS
PO BOX 340
ELK GROVE CA 95759
(916) 686-3588
jchicoin [at] czn [dot] com
Charles E. Born
Manager-State Government Affairs
FRONTIER, A CITIZENS TELECOMMUNICATIONS
PO BOX 340
ELK GROVE CA 95759
(916) 686-3570
cborn [at] czn [dot] com
Glennda Kountz
Regulatory Assistant
KERMAN TELEPHONE CO.
811 S. MADERA AVENUE
KERMAN CA 93630
(559) 846-4872
gkountz [at] kermantelephone [dot] com
Law Department File Room
PACIFIC GAS AND ELECTRIC COMPANY
PO BOX 7442
SAN FRANCISCO CA 94120-7442
cpuccases [at] pge [dot] com
Julie Weigand
RICHARD HEATH AND ASSOCIATES, INC.
590 W. LOCUST AVENUE, SUITE 103
FRESNO CA 93650
(559) 447-7000
julie [at] rhainc [dot] com
Adrienne M. Mercer
Regulatory Compliance Analyst
SAGE TELECOM, INC.
805 CENTRAL EXPRESSWAY S, STE 100
ALLENT TX 75013
(972) 747-4004
Robert Gnaizda
Policy Director/General Counsel
THE GREENLINING INSTITUTE
1918 UNIVERSITY AVENUE, SECOND FLOOR
BERKELEY CA 94704
(510) 926-4006
robertg [at] greenlining [dot] org
Margaret L. Tobias
Attorney At Law
TOBIAS LAW OFFICE
460 PENNSYLVANIA AVENUE
SAN FRANCISCO CA 94107
(415) 641-7833
marg [at] tobiaslo [dot] com

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1 Formerly known as the Universal Lifeline Telephone Service or ULTS.

2 D.06-11-017, approved by the commission 5-0, ratified the November 1, 200 ACR by Commissioner Dian M. Grueneich.

3 "Carriers are instructed to back-date those customers' participation in the LifeLine program to the date when they were removed form the program, and credit their bills accordingly." Commission D.06-11-017, pages 3-4.

4 January 26, 2007 letter from Commission to AT&T.

5 January 29, 2007 letter from Commission to Verizon.

6 The certification process addresses requests from customers to enroll in the LifeLine program for the first time.