Cleaners
Complaints about "bait and switch" advertising or theft of home furnishings should be referred to the City Attorney or County District Attorney (see our local government page). Other complaints can be taken up with the individual service provider directly, through mediation, or Small Claims Court as necessary.
Bureau of Home Furnishings and Thermal Insulation
California Department of Consumer Affairs
3485 Orange Grove Avenue
North Highlands, CA 95660
800/952-5210 complaints & information
800/326-2297 TDD
916/574-2041 policy issues
www.dca.ca.gov/r_r/homefurn.htm
Enforces California statutes and regulations governing upholstered furniture, bedding, and thermal insulation industries. Doesn't handle complaints about furniture that does not contain filling materials, carpet or drapes, dry cleaners or products purchased outside of California.
California Cleaners Association
1730 I Street, Suite 240
Sacramento, CA 95814
916/443-0986
www.calcleaners.com
email for a complaint form: cca [at] camgmt [dot] com
Registers complaints about member dry cleaners and mediates complaints for customers.
Carpet and Fabricare Institute
74 New Montgomery Street, Suite 230
San Francisco, CA 94105
800/227-7389
www.carpet9.org
email: cfi [at] carpet9 [dot] org
Logs complaints about member carpet, rug, and upholstery cleaners, but does not have any enforcement or mediation power.
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Utility Consumers' Action Network
(619) 696-6966 or file a complaint about a company online.
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