Banking
California Department of Financial Institutions
9609 Waples Street, Suite 100
San Diego, CA 92121
619/642-4242
800/622-0620
www.dfi.ca.gov
Handles complaints concerning state-licensed banks, savings and loan institutions, trust companies, offices of foreign banks, issuers of travelers checks and money orders, transmitters of money abroad, credit unions, and industrial loan companies. Complaint forms, available on the website under "Consumer Services", must be printed and mailed to the Sacramento office.
Federal Deposit Insurance Corp. (FDIC)
25 Ecker Street, Suite 2300
San Francisco, CA 94105
877/275-3342
415/546-0160 Regional Office
800/925-4618 TDD
www.fdic.gov
Online consumer assistance form
The FDIC takes complaints about state-chartered banks that are not members of the Federal Reserve system.
Federal Reserve Bank
Consumer Complaints
Division of Banking Supervision and Regulation
101 Market Street
San Francisco, CA 94105
Mailstop 620
415/974-2000 general information
415/393-1900 TDD
415/974-2967 consumer affairs
www.frbsf.org
email: dave.robbins [at] sf [dot] frb [dot] org
Registers complaints about state-chartered banks within the Federal Reserve banking system.
Mortgage Bankers Association of America
1125 15th Street, N.W., 7th floor
Washington, DC 20005
202/861-6565
http://www.mbaa.org/
Accepts complaints against member mortgage banking firms, commercial banks, life insurance companies, title companies, and savings and loan associations. Notifies member of complaint, but does not have the authority to force a settlement.
National Credit Union Administration (NCUA)
2300 Clayton Road, Suite 1350
Concord, CA 94520
925/363-6200
800/827-9650 National Fraud Hotline
www.ncua.gov
email: region6 [at] ncua [dot] gov
Regulates federally-chartered credit unions and handles complaints about violations of the Equal Credit Opportunity Act, Truth in Lending Act, Fair Credit Reporting Act, Electronic Funds Transfer Act, Federal Credit Union Bylaws, and the National Credit Union Rules and Regulations.
U.S. Comptroller of the Currency
50 Fremont Street, Suite 3900
San Francisco, CA 94105
800/613-6743 complaint line
415/545-5954
www.occ.treas.gov
email: Customer%20Assistance [at] occ [dot] treas [dot] gov
Handles complaints concerning federally chartered national banks, their subsidiaries, and credit card companies. The Comptroller does not regulate savings and loans or credit unions. Telephone or email the Comptroller to begin the complaint process.
U.S. Office of Thrift Supervision
Consumer Affairs
P.O. Box 7165
San Francisco, CA 94120
650/746-7000
800/842-6929
www.ots.treas.gov
email: consumer.complaint [at] ots [dot] treas [dot] gov
Handles complaints regarding federally chartered savings and loans and savings. Complaints can be made by telephone or by email.
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Money
oh my god..the way that she talked to you was mean...you could sue them for that ,but if you were not asked for proof of income
i guess they are a very bad organized or illegal firm
BofA Motorhome Loan gone bad
Looking for some advice on how to deal with BofA for coming after me for a balance on a loan for a motorhome that I had to let them repo and auction. BTW, I tried for 3-4 months to try to work with them on adjusting or lowering the monthly, they wouldn't budge. The person with whom I was working with even mentioned that they had a system that they were expected to keep fed with repos like mine to keep "bottom feeders" happy, as she put it...
That isn't really my complaint, here is what that is... I drop into a "Giant RV Tent Sale" and quickly get hustled into a motorhome loan that I really shouldn't have been able to qualify for to begin with, but they were somehow able to force the loan through and stick me with it at a time when loans were given to anybody with a pulse.
Six months earlier I sat down with my loan officer at Wells Fargo and told him that I was in the market for a motorhome and wanted to know how much I was able to qualify for so I could begin my search for one. It took them two full days to do the process and I was "only" approved for a $35,000 loan. That said I was content and found a low mileage 1996 36ft Bounder and they handled everything including the licensing and tranfer of funds directly to the seller. It couldn't have gone any better for both parties.
So, how was I now able to qualify for a $189,000.00 Motorhome without owning a home, was not asked to show any proof of income, (they just ran a credit score check and I was a 727 at the time) and later learned that they are not supposed to process a loan to a couple that is buying it to live-in as we were at the time.
What gets me is that I received at least 5-7 letters from different lenders that the RV people had apparently contacted and I was denied, BofA was one of them.
So how did they do this? Is there some kind of recourse that I can fire back with?
Thank you for your time.
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