I was over 100 days past due on my Sprint account! Well, that is what Laura told me on March 1. How can that be, I asked, shocked by her declaration. The reason I had called Sprint on this spring day was to ask why I hadn't received a bill in months.

Laura tells me that Sprint doesn't send invoices when no new charges have been added. WhatEVER happened to accountability, I demanded. And, if there are no new charges; what, in the wireless world, do I owe?

Laura quickly reversed the $1.55 but never sent me a copy of my bill so that I could see, for myself, what Sprint had charged me $1.55 for.

I'm a long-time Sprint client. The plan that started our relationship has been called many things by Sprint: The Pioneer Plan, The San Diego Plan, and now it seems that it is being called the Clear & Free 0 Plan.

My phone number has been changed twice by Sprint and now my account number has changed. Sprint tells me by letter dated February 5, 2008, that their

goal, with this new account number, is to provide me, a valued Sprint customer, "best-in-class products and services" which includes Sprint's new "easy-to-read" bill.

Okay, call me obstinate, or even obtuse: But, a bill never received is a bill IMPOSSIBLE to read.

Leslie, another Sprint customer service representative, told me that I should check with my local post office to find out why I haven't received my Sprint bill. We spoke on April 8. No bill again, and I'm told, by Leslie, that I now owe 96 cents.

I pushed Leslie to transfer me to Adam who then had me speak to Nicole. Nicole was a breath of fresh air. She sent me a copy, free of charge, of my latest "easy-to-read" bill showing me why I owe 96 cents. Sprint has tacked on surcharges. They are "rates we choose to collect from you to help defray costs imposed on us." That, I found on page 5 of my "easy-to-read" bill.

My plan, from 1997, has no monthly charges. That is why I jumped at it and have held on to it. I accepted the terms of the Pioneer Plan and I have kept my end of the contract, for all these years, along with thousands of other San Diegans. I wish I could say the same for Sprint.

Sprint's stock price had soared into triple digits just two years after the beginning of my contract with them. Now, interestingly enough, the stock is trading in the single digits near their 52-week low of $5.48. Should I find it odd that they are trying to alter the terms of the Pioneer Plan as their stock price continues to sink? Hmm.

If you've got a complaint, let us know here.

Watch the video: Sprint Customers Mischarged.